This is the first time for me to unhappily say that I've just experienced the worst Angelina's service. Unlike the other locations, I did not feel welcome or comfortable. Firstly, I should include I had partook in the "three subs for the price of two," which I shared with my boyfriend. The moment I walked through the door, I was bombarded with a wall of overwhelming heat(hotter than the 82 degree weather outside). When asked I ordered a chicken fajita, a beef fajita, and a chicken Caesar wrap. After ordering, the woman behind the counter(she had short brown hair) repeated what I had ordered to insure no mistakes. My boyfriend and I sat in the overwhelmingly hot sub shop for about ten minutes to wait for our dinner. During our wait, the other sub maker(a man with tattoos) asked if I wanted cheese on my caesar wrap. Cheese on my caesar wrap? Isn't there a graded cheese usually mixed in? After I explained to him that the caesar salad wrap indeed had cheese, he informed me they didn't serve Parmesan cheese.
Odd... Isn't that what makes the caesar salad?
When finished, we weren't called over kindly like in the other stores. Instead she called out rudely "you're done". While paying, she took the money without a word, gave us our change, and rudely stood there waiting for us to leave(mind you, she didn't say ANYTHING). We left of course.
When we pulled off to sit and eat, I opened the caesar wrap and instantly felt confused. My wrap was made with chicken, lettuce, tomatoes, onions all smothered under what appeared to be a thick cover of caesar dressing. So I went back.
Here's where it got worse. I walked back into the blistering hot store and was greeted with the two sub makers' dirty looks and rolled eyes. I walked up to the counter as the man was making a sub. I placed my sub down, while I politely said "hey". I literally stood there with not a single word. No "we'll be right with you," or "just one moment". Just about five minutes of me being blatantly ignored. After they finished making the subs, and checking the other customers out, the walked over to the other side of the shop. Keep in mind, I haven't received a word yet. I'm pretty sure they were mumbling about me returning, and it was mostly the man's complaining I was hearing.
The woman walked over and sighed a rude "can I help you?" Which I proceeded with "the chicken caesar wrap isn't a chicken caesar wrap." (For those who haven't had one, it's made with a romaine lettuce, croutons, shredded Parmesan cheese, chicken and topped with a decent amount of caesar dressing)
Instantly the man rushed up to the counter and puffed up stating to me "the Caesar wrap is made the way it's made". I felt harassed and nervous, at which I began to feel threatened. I politely said to him I wasn't trying to start a fight, and that I was just trying to understand of they even knew how to make one. I even began to explain, including that every other Angelina's makes it, when the man began to yell that it was created right and that the reason it was different was because each shop is owned separately, therefore making subs differently. I then asked if the even sell a chicken caesar wrap, at which point the woman rudely said no. So.. Why wouldn't they tell me instead of serving me something I didn't want anyways. The both seemed to know how it was made, yet failed to do so. Neither tried to compromise and make another or even apologized for the mixup. At which point I just said I didn't want it and left.
I felt bullied, harassed, and uncomfortable.
"Our mission is to offer the most satisfying made-to-order sub sandwiches and wraps available. We strive to provide consistently friendly service in a clean and inviting atmosphere." It seems like the Angelina's on Elm St didn't quite understand this. I'm unhappy with the service, the food, and unprofessional workers. Never again will I step foot in that shop. read more