I have worked with bad contractors, and I have worked with Mitchell Custom Concepts. I will never…read moretrust my home to anyone other than Mitchell Custom Concepts again.
We bought a fixer upper in 2008, and immediately hired a contractor to update our bedroom and bathroom. They burned us, and left us with leaks throughout the house. We ended up finishing the project ourselves, but not aware of some of the leaks and damage left behind. After this experience, we were hesitant to try again, hearing so many other peoples horror stories of their own with contractors. Finally the leaks became too much, and we needed to address them as well as move on with construction of our home. We were referred to Zephyr, and after his recent completion of our kitchen, we have already asked him to put us at the end of his list for our next project. What it will be, we haven't decided yet. But we have a whole house for him to repair, so we have something that needs to be done no matter what the order of repair is.
Zephyr is very straightforward, and he is a perfectionist. He will give you advice along the way, and you should listen to him. He ripped out our kitchen, found multiple issues with leaks coming from our bedroom above (where the previous contractors installed french doors improperly), so he addressed that by taking out the doors and installing a new wall with windows. He replaced all our support beams in the kitchen, as well as added support so that we could build out on the 2nd floor. We told him our goals for the house in the long run and he prepared the house for those projects while working on it now. For example, we want to add a bathroom to our bedroom, so while he had the walls ripped open, he planned where the pipes would go and built enough room in that wall so that his next job would be prepped.
Zephyr said he would have our kitchen done in 2 months and he delivered. Mitchell Custom Concepts may give you a higher quote than other contractors around, but they are worth every penny. Your project will be done properly, and by people who know what they are doing. Zephyr's whole team is great to work with. Whether Mike or Ian are at your house finishing something up, you can rest assured you are in good hands. Zephyr's vendors he uses for windows, floors, materials are all vetted and you know you will get quality materials/work from anyone he uses. We especially love our floors. Zephyr had his floor guy come in to sand and lacquer our floors, and I am beyond happy with the result.
Before Zephyr and his team worked on my home, our basement would flood with 1-3 inches of water during rainstorms. Now, we don't get any standing water at all. Zephyr understands that your house is an investment, and he will address your biggest problems first, then work his way out. With us, he addressed all our leaks before we did any cosmetic work.
I live on a pretty nosey South Philly street where all my neighbors watch whats going on with the rest of the neighbors all day long. Well, all I heard from my neighbors was "Your contractor was bringing in big pieces of lumber today. You must be getting a lot done!" "your contractor was here all day working!" and "Those guys working on your house are working hard. You must have hired good people". Yeah, we did hire good people.
