they towed my car and stole everything all my prop out of car don't do business with them!!!!read more

My car had an issue and suddenly died on the road. I found and called Prime Towing, and they…read morearrived within 20 minutes or so after i called. The tower was professional and very friendly. I felt like we were in good hands. The price was reasonable for how quickly they arrived, towed the car, and dropped it off at the place of our request. Highly recommended.

The communication with this company should be so much better. I found out on Thanksgiving (after…read moreseeing an unauthorized SUV parked in one of our spots) that they stopped patrolling our lot a month and a half ago. Apparently the City of Chicago rules changed about suburban companies servicing the city for tows, and now requires a license and a fee. I was disappointed because their service was world's better than NorthShore. I bought guest passes on Sept. 16. But if they haven't been patrolling our lot, without EVER sending us an email or calling, for a month, what was the point of selling the passes to us. Waste of money. The owner and a tow truck driver said someone (Glenda?) was supposed to send an email to us, but we got absolutely nothing. The fact that we never sent a cancellation letter for a new company should've been the tip off. If not for the SUV parked in one of our spots, I have no idea how long it would've taken them to tell us. I noticed communication was all over the place anyway. One lady on the phone (still unsure if it was Glenda) would tell me to text pictures of the car that needs to be towed instead of taking the info down herself. The owner, who usually sounded like he wanted to do anything but answer the phone, would still take the info via phone. Cris was responsive, but he also gave me another number to call and would follow-up to see who was working that night. (I felt bad about this because I always seemed to need his help on off days.) When a tow request was overnight and I'd call in the morning, the owner told me on a couple of occasions he didn't know what was going on. Nobody seems to know what the next person is doing. I'll give the company 5 stars for Cris. He always was quick to respond, followed up and efficient. Kelly was at first and then again later on, so I'll give him 4 stars. (He tolerated my dog who had a case of the Zoomies.) I think the team is nice overall and STILL would've rather worked with them than another towing company, but I give it 3 stars due to disorganization and mediocre communication.

My car died in a parking lot. Illinois towing got here very quickly. Usually tow truck drivers are…read morepretty mean in my experience but the tow truck driver that came and jumped my car was very nice and very sweet. The process was quick and I was out of there within five minutes I highly recommend them

They responded quickly and provided a reasonable rate. They also provided a ride to the garage…read morewhich allowed me to get home much more easily. I would definitely recommend.

Thank you so much. Helped me out, quick and efficient. Needed tow from north Chicago to Indiana…read more Best quote in the city! Call for great service.

"The engine just locked up on me in Pilsen--grinding noise, then nothing. Fun times. I contacted…read morethree different companies, but the quote from Economical Towing & Roadside Services was significantly lower, which, to be honest, made me a little nervous. But the driver showed up quick with a flatbed and handled everything professionally. Despite the lower price, the driver did not take any sketchy shortcuts. Gotta say, I was pleasantly surprised. Usually cheap means something's going to be wrong, but this was solid service that just happened to cost less. Can't complain about that."

I thought everything went well until I realized that they damaged my bumper. I called them and they…read morerefuse to take responsibility for what they have done! It all started well enough, but as we were riding down my street, the driver went flying over a speed bump. We flew over it and the car smashed down with a loud thud. The driver stopped to "double check on the car" and to "refasten it" and he didn't mention anything and I didn't think to get out and see if anything had happened. So after all is said and done, I take my car home and I parked, walked behind it and noticed that the bumper had been scrapped and tattered. I immediately contacted John's Towing. They gave me the run around. First John acted like it wasn't him that had driven, or that he wasn't the manager. Then he said he would call me back. Did they? No. I called back today and I got the response that "ma'm go do whatever you'd like, we aren't paying". I filed a police report, talked to my insurance company and will file a complaint with the ICC. This is completely unacceptable. if need be, I am taking this to small claims. I would not have been so mad about the whole situation, had I not spent 800 bucks two weeks ago getting brand new bumpers installed on the car. Then I lost the car key and it hadn't been driven the car at all until John's Towing came to pick the car up. So I know my bumpers were still unscathed and brand new until he wrecked it. I'm furious. My estimate for the damage is $600 bucks because they ended up scrapping and piercing the bumper.

I've unfortunately had to use a towing company twice this year. The first time i just googled a…read morenearby place and called this place up. They are fast and reasonably priced. They guy who picked up my car was very personable and friendly. The second time I needed towing I called a different place first and was not satisfied with the estimated arrival time or cost of service. I called John's Towing abd they beat the price and estimated arrival time in half of the original place I called. I even got the same guy and he remembered me. That is great customer service! I highly recommend John's Towing.

Towing service was quick and the driver was both helpful and professional. Municipal Towing &…read moreRecovery was reliable when my truck broke down; I highly recommend them.

Absolutely terrible customer service. I was assigned Municipal Towing & Recovery for roadside…read moreassistance. When they missed their estimated arrival time, I called for an update. The dispatcher was incredibly rude, saying, "You're not the only one waiting. Do you need the service or not?" When I said yes but simply asked them to come quickly since they were already late, he just said, "Okay, bye," hung up, and immediately canceled my order. ​I highly doubt the owner knows their staff treats stranded customers this way. Completely unprofessional and unacceptable. Avoid this company at all costs if you actually need help.

$150 to load and unload my car from the flatbed, plus $5.00 per mile for his round trip. For a 38…read moremile one-way loaded tow (76 round trip), the charge was $150.00+($5.00*76)=$530.00 Over twice what I've paid other towing companies for the same distance.

I blew out my tire on I 57. I have a brand new car so I contacted roadside assistance and within 5…read moreminutes always ready showed up almost out of nowhere so I canceled my roadside. They towed me safely to a nearby tire shop and within an hour I was back on the road. Very friendly, very safe 10/10 truly a God sent blessing and just like their name they're always ready

Bill was responsive. I called for support around 853am near Ohare and Bill pulled up behind my car…read morebefore 30 minutes. He was communicative and updated me often to his location and arrival time. When he arrived he moved efficiently though the flat repair but also made sure I understood the parts in my trunk and made sure to place them from where he took them from. Took 25-30 min to complete the job and I was back on the road in no time.

I am surprised by the low ratings... I called them at 7am and they called back right away. Came…read morewithin the time he said he would. He put my spare tire on (after I ran over a nail and had a flat) but the spare was low on air, so he didn't want me driving on it, and took the spare to get air, and the tire to a place to get it patched for me, came back and put it on. He went way beyond to make my crappy day a little easier. Highly recommend.