I've been a client of Animal Clinic East for about a year now. I see Dr. Love because I have a Boxer and she does, too, so I know she knows the unique issues that come with the breed. She's been great with my boy, who's a rescue and has some problems. She's patient with him, answers questions about treatment options, and seems to be up to date on current literature and treatments, which is really important to me. The office and techs have been great, too. The only thing I don't like is the inability to see a doctor on Saturday. I ended up taking my cat to my previous vet for an emergency because they were open on a Saturday and I didn't want to go to the emergency vet who didn't know him at all. Most people work during the week and it's very inconvenient not to have vet staff on the weekends even for regular visits. read more

The quality of customer service at this location just does NOT compare to the downtown Animal Clinic location! The front desk lady is very dry and shows no emotion- it's almost rude! The pet tech helper was a bit distasteful as well! You aren't allowed to be with your pet at all during their frightful time at the vet! It's unacceptable and unprofessional to refuse this accommodation to the pet owners and their pets! They DON'T bathe cats without drugging them- unlike the receptionist said they did. Once we left, Animal Clinic Downtown was able to successfully trim all my cats' nails without any kind of problem, and they had no problem with letting me sit in during their nail trim! I've never had a single issue with any service or employee at Animal Clinic Downtown! read more

I have taken my pets here for a few years now. Every experience I've had with the staff and vets has been wonderful. My dog does not like nail trims at all, but they take such great care of him every time (and it requires a lot of patience). I went for my two pet's annual visit this week. My cat peed and pooped in her carrier. The staff were beyond kind and helped me clean her up and then took the carrier out back and washed it all out for me (and didn't make me feel bad about it at all). Dr. Love was great to explain everything and was patient with the questions I had, and I had several this past visit. I also had a cat die a few months prior, and even though the cat didn't die at the vet office, they sent me a card signed by several staff members for condolences on my loss. It made me cry but it really helped me feel like they care about your pets. I originally switched to this vet per my cousin's recommendation and I wanted a place closer to my house. I'm super glad I did, and I would absolutely recommend this place to others. They've taken such great care of Bella and Milo. read more

Animal Clinic East - Veterinarians Near Me - Chattanooga, Tennessee

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I cannot say enough good things about this place!!! The staff was absolutely outstanding, caring, and sooo helpful!!! They did not suggest a ton of random tests or up charge me for things that were unnecessary. They asked me what testings I was okay with and what I wanted for my cat. They were super great with my cat and helped him feel so much better! My cat was super sick when I went, and by the time I got home he was in good spirit and good health. I will DEFINITELY be returning. If you like great service and friendly, understanding staff members: THIS PLACE IS FOR YOU! Thank you so much to the staff here. You have been absolutely amazing and I cannot thank you all enough! I appreciate all the hard work and kindness! read more

These folks go above and beyond to make sure that every animal is taken care of at an affordable price. We just took our Pomeranian, Sonic, to get his teeth cleaned and two teeth extracted. They were able to answer every question or concern we had for our fur pup. They called us immediately after the surgery to give us an update and when we could pick him up. He was groggy and tired, but it looked like he didn't even have surgery. Highly recommend them! read more

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As far as a the vet goes, they are great for routine care and scheduling appointments for medications and check ups. Their grooming service is not great. They cut our dog's whiskers and eyelashes all the way down. She is very timid and seems to have been traumatized from the situation. If you're looking for grooming, I would go some where else. read more

Animal Clinic Inc.'s veterinary care is excellent and I highly recommend them for routine veterinary care and for emergencies. However, I'm very disappointed (to say the least) in their boarding. Our cats had to be boarded long-term after we lost our home in the the April 12 tornado. We went to visit them today and two of our cats have nearly doubled their weight while at Animal Clinic East. The photos on the left are before they were boarded and the photos on the right are when we visited today. I am very upset because it will be very hard for them to lose all this weight they gained while in ACE's care, and I'm worried there may already be permanent damage to their hearts and joints. I would have thought that a vet's office, of all places, would know the dangers of over-feeding cats and would be making sure they were getting food portions appropriate to their size and activity level. I feel awful seeing my cats so fat they can barely move, and even worse knowing that it was a vet's office that caused this. :( Please be very cautious about boarding your pets here, especially long-term. read more

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Very fast, just had to get a couple shots for my corgi and we were in and out of there in 20 mins! Also very friendly staff!

Professional, clean, and caring staff. We love the vet we've seen several times. She really listens to our concerns. They have taken great care of our animals. read more

Very happy with our vet. They call and check on my girl and always are available with extended hours to answer any questions. The best vets in town by far even thru dealing with Covid ...5 stars! read more

Animal Clinic East - Thank you Dr. DeCooke - Veterinarians Near Me - Chattanooga, Tennessee

I'm so sad to know this clinic preformed procedures on my sweet Kitty, all for profit and because they were apparently not educated in handling a cat that is nervous about going to the veterinarian. Gracie had a bad experience at a previous Veterinarian and they put it on her record that she was violent and needed to be sedated. So without even giving her the option or the opportunity to be a good cat, they insisted on sedating her all the time. Not only that but the last time they put her under they used too much sedation and she couldn't hold her head up or walk until the next day. It was painful and very sad to watch. Now we take her to Lee Parkway veterinary clinic and each time they have seen her they have said that she was a sweet cat and had no issues. This last visit this morning at Lee Parkway veterinary clinic they gave her a shot of antibiotics, a rabies shot and they clipped her nails. And when I asked about her behavior the vet tech said that she was a little nervous and did get a little tense during the nail clipping but with the appropriate amount of care and love she was just fine. His words exactly were "she is a sweetheart". So animal Clinic East needs to take some classes apparently and maybe Lee Parkway animal clinic can you show them how to treat animals without sedating them. read more

Dr. Ashley was helpful in helping heal our rabbit when she had a serious injury. However, when I called for help with a possible infection in her wound, he was unwilling to help. They charge you for your visit BEFORE you see the Dr. and tell you that it will be credited to your account. Mine wasn't. They kept my money as a credit, which I was willing to give them if Dr. Ashley would have just helped me with my follow up questions. I had to call and ask them to send me a check for the credit. read more

We had a great first experience with the groomer cutting his toenails and the fur between the pads of his feet. This last time his foot was cut. I was put off picking him up several times I'm sure because they were trying to get the bleeding to stop. It was totally UNACCEPTABLE to not be told of this. He bled allover my tile floor and hardwood floors and his clean bedding. I am talking about a good bit of blood everywhere. He is not an easy dog to cut toenails on. B I feel most all the front staff must have known because they are the ones who kept putting me off. Accidents do happen but the staff was not forthcoming and again totally UNACCEPTABLE!!!!!! read more

Three generations of my family have taken our animals exclusively to Animal Clinic. My grandparents and my mother started taking their pets to 23rd Street Animal Clinic in the late 70s. My grandparents are passed now, but my mother and I still take our animals to Animal Clinic, but have been patronizing the East location for the past couple of years. My family has a 45 year relationship with this practice. That ends today. Since this practice has gone corporate, the prices have continued to skyrocket while the veterinary expertise has plummeted. My wife took one of our Boston Terriers in this morning to be treated for an earache and get a few maintenance shots. It was obvious the vet didn't even know what breed our dog was and proceeded to try to upsell products/treatments our dog did not need. My wife declined most of these suggestions, but still walked away paying $720.00 for a yearly wellness visit (including vaccinations), treatment for an ear infection, and a box of flea medication that was an upsell because I've had this dog for five years and have never seen a flea on her. I take care of my dogs, and I don't mind paying good money for that care. However, $720.00 for routine treatment such as I have detailed is ridiculous. I have never paid a vet bill this high that didn't involve surgery or the emergency vet. I know Animal Clinic East doesn't care that they are losing my family as clients after a 45 year relationship in which we have been fiercely loyal to this practice. It just saddens and angers me to see corporate greed destroy that relationship. My wife and I will be seeking a new practice to care for our dogs, as will my mother and her two cats. read more

Rude & incompetent staff. I wanted to ask what the fee was for my visit & she hung up instead of putting me on hold. They take their sweet time & aren't concerned with you or your pet at all. They're ill-mannered & over priced. I don't recommend them at all. read more

I have used this facility for many many successful years with pets in many different health issues and only received the absolute best results. read more

I have seen 2 different doctors at the clinic over the past year, Dr. Lou and Dr. Mary. Both were excellent. They really care for their patients/dogs. Highly recommended!!! read more

I cannot even begin to express how amazing this vets office is. Before a few days ago, I had never gone in there. Well, an emergency situation led me there. (Thank the lord). My poor PUG had a huge amount of stuffed animal, "stuffing" in her stomach. Without going into to much detail lets just say she was on her way out of this life. Well, incomes Animal Clinic East. They literally saved my precious baby girls life. They are the nicest people, and for as long as I live in Tennessee (hopefully for life) they will be my vet. If you want a personable doctor, friendly staff and cheap prices go here. At the end of the day the total amount for everything was around $1,800.00. Yes, that is a good amount of money but its sooooo cheap for what they had to do! They could have easily charged double that. My heart is so thankful for the doctor and his staff. Unbelievable care. Much love to you guys and gals at ACE. Kelsey, Kimber and I are forever grateful for your life saving efforts! read more

My experience with ACE was incredibly frustrating. My dog was having significant issues with breathing and eating. After three months with no clear diagnosis and being teated disrespectfully, I took my boy to another vet. That vet took a history and did a COMPLETE exam. She looked inside my dog's mouth and discovered a sialocele/ranula. Because it had gone undiagnosed and untreated for three months it was the size of a large orange. No wonder he was having trouble breathing and eating. Imagine having a lump that size under your tongue pushing it up into your palate. Their care was incompetent and incomplete. There wasn't enough omeprazole (the prescription per ACE) to treat that. Please be an advocate for your pet. If you aren't getting answers and/or being treated respectfully, go elsewhere. The upside is my boy's surgery was done by a board certified surgeon. I shudder to think of any of these vets doing surgery on any animal. read more

I've taken my pets there for over 5 years and it's always been a pleasant experience. I feel the costs are comparable to other vets and they don't try to sell me on unnecessary services. I've also had a couple of the vets call me a few days after a visit to see how my cat is doing. read more

If you have any other choice please take it - Animal Clinic East is only interested in getting as much money as possible from you. If you look at their reviews on http://www.insiderpages.com/b/3721356437/craven-jr-james-dvm--animal-clinic-east-chattanooga you will see so many complaints about overcharges, damage to pets, demands for pre-payments, etc that it is truly scary! My elderly Mother was their latest victim - they charged her for services they never performed and she had to pay before she even saw the bill. When she complained they took the bill back and stayed so long that my Mother started feeling ill and had to leave. She is very frail and this upset her greatly. Needless to say she will never go back. If you love your pet, go somewhere else! read more

Dr. Pilkington saw my dog on a Sunday because my vet was closed. She had to be kept because they were too 'busy". 4 hours later I get a call with a diagnosis. I was relieved, nothing that a couple prescriptions couldn't handle. I walked in and was asked for $322.00! I didn't see a bill, invoice or a smoke signal! I asked for an itemized receipt that the very nice receptionist printed for me. Wow, that's pricey I think, but it's Sadie's health after all. She swiped my card smiled and said goodbye. What the WHAT!! I asked to see the vet. She walked back to the back to tell him. She came back to say that he was too busy! He was not to busy to take my money! If I had known that I would not have paid until he spoke to me! Xrays were taken and meds were given to me. Well, I paid for them. I have never been anywhere vet or any other doctor where they take xrays and don't go over them with you! I was pissed! She could tell. She assured me he would call that evening. Guess what........no freaking call! I asked for a copy of diagnosis and xrays be sent to my vet. Yep! You guessed it! They weren't! If you would like to go to a vet that has super sweet staff and overpriced services preformed by vets with a grandiose opinion of their time. This is the place for you. If your vet is closed on a night or weekend, go to River after hours emergency. It's costly but worth the compassion! Suck it Pilkington! Sherry Pizzuto read more

I have been a client at Animal Clinic East for years and have largely taken them for granted since I have always had "easy, healthy" dogs. I had an appointment yesterday for my very scared, somewhat aggressive 115 lb dog's annual exam. Dr. Liu was GREAT. I am sure that Tank's positive experience will make the next visit even easier. Thanks! read more

Animal Clinic East - Tank in the waiting room at Animal Clinic East. - Veterinarians Near Me - Chattanooga, Tennessee

I took my beagle in while she was having her first ever seizure. We had been going to this place for 5 years. She couldn't walk and that day was the scariest day of my life. My dog couldn't walk, was foaming at the mouth, and was incoherent. Myers said my "timing isn't good" because he had something else to do. He said we may need to prepare to go to UT for surgery beaches she's overweight. I took her to ER animal hospital and they suggested changing her flea medicine. This was the problem. I paid Myers about $1k for nothing. He clearly didn't care about my dog and is a total hack. read more

Staff is wonderful and caring. Overpriced though. Try Animal care center in Ootlewah with Dr. Mullins. Medicine at ACE is way overpriced here. read more

I have 4 animals, two with chronic health problems. I trust Dr. Pilkington and Dr. Craven explicitly. I always know we they are going to be well taken care of when we walk in the door. I feel that their prices compare pretty well with other vets in Chattanooga, and in some cases, they are cheaper. They never push me to get unnecessary tests and will try a simpler course of treatment before doing extensive test, when possible. I often get a follow up call from the vet to see how my pet is doing after a visit. I've considered going somewhere closer to my work, but can't give up the piece of mind that I have when bringing my animals here. read more

While Animal Clinic East has convenient hours they will overcharge you for just about everything. I called once to bring in a litter of puppies. I told them the age of the puppies and told them that I wanted their eyes screen for a specific autosomal recessive disease in my breed. I was told over the phone that they would be able to do this. The veterinarian eventually came in and took the puppies back. Then they said that they wouldn't be able to check for it and wanted to refer me to a canine ophthalmologist. They then tried for charge me for exams on my puppies that I didn't ask for because they did an exam "in the back." Thankfully I was able to fight this and not get charged for a service I didn't ask for. read more

We have the good fortune of Dr. Liu being our family vet. When we had the heartbreaking decision to make to put our 12 year old Great Dane down to end her pain, we were thankful Dr. Liu was there for us. He made a very difficult situation easier because of the caring, passionate way he handled our dog. His soft words of comfort to our dog (and to us) during the procedure were words we needed to hear. I can't say enough about Dr. Liu. He is professional, knowledgeable, caring, and empathetic far beyond any vet we've ever known. If you are looking for an excellent veterinarian, make sure you ask for Dr. Liu when you visit Animal Clinic East in Chattanooga. Thank you Dr. Liu for helping us through this difficult time! read more

Our dog needed attention on a Sunday morning. Your facility was recommended. The care and attention our dog received was excellent. We plan to move the care of all of our dogs to your facility. Thanks for having routine hours seven days a week. read more

Let me first say, I was not a big fan of this clinic when I first started taking my pup due to the front of house staff. Things have changed and I have been taking my Chocolate Lab to Dr. Liu and Dr. Pilkington for the last year and a half. While it feels Dr. Liu takes a little while to get into the exam room, I know he is checking all symptoms and being very thorough with every other animal he touches. Dr. Pilkington is a very caring and intelligent Vet, though he is very direct on care and treatment. He will definitely take his time to check over your animal as if it were his own. I trust my dog's life with these two gentlemen and know they would always treat my pet as if it were their own. I utilize their vet services and their doggy day/night care. The staff is courteous and quick to get your pet seen. The prices are reasonable, though a little more expensive than going to a dog mill vet, but you get what you are paying for. If you are looking for a long term vet that you can build a relationship with, go to Animal Clinic East on Gunbarrel Road. read more

This place is awesome...we have used this vet for a couple of years. Everyone has always been so sweet and genuinely concerned about our animals. It's a comfort to know they are just around the corner and open late if we need them. Thanks for all you do for our fur babies read more