Dr. Ashton saved our dogs eye! We planned a surgery to have it removed due to a tumor/growth. But Dr. Ashton decided to take a chance and removed the tumor and saved her eye instead and we're so grateful! Dr. Ashton and her staff are kind and do a great job explaining things to you. Very straightforward and helpful! read more

We were referred to Dr. Ashton by our primary vet due to our dog having severe red eyes on an off for about six months. Our primary vet didnt want to trial an error medications to determine the underlying issue. When we first met Dr. Ashton she was very thorough and took her time to actually diagnose our dogs eye issues. She explained that due to the inflammation there was a possibility of our dog losing his eye sight. With our dog only being 4 years old that stressed us out tremendously. Dr. Ashton ran complete tests and figured out a plan of action to save our dogs eyes and sight. After about a month of treatment, our dog has less inflammation and minimal damage to his retina. Dr. Ashton and her team are amazing and really truly care about their animals. She is genuine down to her core. I would recommend her to anyone with some type of animal eye issues. Thank you again Dr. Ashton and team! We so grateful appreciate you all in saving our dog Murphy! read more

This that was awesome. I highly recommend for any of your pets eye needs. Friendly customer, service, knowledgeable, and for a specialty vet they aren't too pricey read more

We brought our 1.5 year old Maine Coon in, due to constant eye issues. He ended being diagnosed with entropion in both eyes - where the eyelids were rolling back into the eye. This caused constant goop and ultimately made his ability to see poor. After our initial consultation with Dr Ashton, we decided to do it. It was a success and he has healed so well & it's great to see his bright eyes now! Shoutout to Dr Ashton, just awesome and a true master of her craft! Funny and willing to explain all! Thank you & we appreciate you! read more

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I cannot thank Dr. Ashton and her team enough. My dog had two eye lid tags and one mass in his eyelid which can be much more invasive than a skin tag on the eyelid. I am a vet tech with 6 year experience and knew this mass was going to be bad if I let it grow. As much as I trust the veterinarians I work with they knew that the eyelid mass could be extensive and referred me to Dr. Ashton like we do to many of our eye problem patients. She is a celeb in the vet world let me tell you. Anyways, my boy was handled with the best care, they have the nicest staff and on top of it all Dr. Ashton made my dog look brand new. You can hardly tell he had a procedure on both eye lids. Thank you Dr. Ashton and your team for your hard work and dedication to our pets. I truly cannot thank you enough. Diesel cannot thank you enough either. read more

Very grateful for this doctor and the wonderful job she did with my little guy's surgery. His eye was a mess after a severe eye infection. His eyelids were fused together as well as to the cornea, which kept his eye from closing or blinking causing further damage to his cornea. I'm really amazed at how well it turned out. She has repaired his eyelids and gave him the ability to blink again and look much more handsome. She's a true artist. Thank you Dr. Ashton and staff! read more

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This is the best animal eye vet you will ever find! The staff is great. The vet is hilarious, experienced, and most importantly, cares about animals. Our cat needed surgery on both eyes. The vet had an injured wrist, but did the surgery anyway. They treated our cat like family. After the first surgery, the problem didn't go away. He needed a second surgery -- and they basically did it for free! Not only that, but after two surgeries, his eyes look GREAT. I hope you see this review as our way of saying thank you for everything! We highly recommend them to anyone! read more

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I am so grateful and appreciative to have found Dr. Ashton. She is definitely an expert in her field . I found Dr. Ashton and her entire staff to be professional, welcoming and compassionate. I have great respect for Dr. Ashton and I could not have found a better doctor to care for and treat my dog Lana. read more

Animal Eye Vet - Veterinarians Near Me - Murrieta, California

Very professional office staff. Vet Tech takes the pet for exam and Dr Ashton reviews her findings. Very knowledgeable vet. Would hightail recommend. read more

Dr Ashton and her crew saved my beloved Boston Terrier's eyeball! They are super booked but were able to squeeze in his emergency surgery (THANKS TO ALL WHO HAD TO SHIFT THEIR APPOINTMENTS TO MAKE THIS HAPPEN!) when a deep ulcer occurred/got infected. He's only 3, so it's a miracle he didn't lose his eye. The staff are so pleasant and helpful; they even held my baby on their lap the day of the surgery...and said he snored, so I knew he felt safe/loved. What a blessing to have this place right in our backyard. Feeling very grateful. Outstanding place. Pricey but worth it!!! read more

Animal Eye Vet - Healing well at 6 weeks! - Veterinarians Near Me - Murrieta, California

Dr Ashton and her staff have gone above and beyond to help our Boston Terrier, even when it was inconvenient for them. They made us a priority and we are so thankful! Even though she was on vacation, she still was so helpful and compassionate. We will be a lifelong customer read more

Animal Eye Vet - Newman - Veterinarians Near Me - Murrieta, California

My girl had what we thought was a scratched eye so we got meds from the normal vet first meds weren't working so we tried second meds. This was over five weeks still wasn't getting better... So we made an appointment here. They were absolutely amazing from the time we made our appointment to the time we went home. They are very diligent answer questions very fast and are very straight to the point and straightforward. I will always recommend this place for any eye issues. You may think your animal has. read more

Animal Eye Vet - Cha Cha after her laser eye surgery to remove a non-healing corneal ulcer. - Veterinarians Near Me - Murrieta, California

I've been going to see this vet for a couple of months now since we moved down from Los Angeles County. My dachshund, Abigail had cataract surgery up in Los Angeles over a year ago, she was immediately blind in her right eye. She has continued on a series of seven different medication drops this entire time. At our last appointment in this office, they apparently told me to make a follow up appointment in 3 to 4 weeks. But apparently it was buried in the paperwork. As a person who has spent well over $15,000 on my dogs' eyes, I definitely always schedule follow up appointments. I called to ask for some guidance in the fact that I think Abigail is losing her sight in the other eye as well. I needed some guidance on how to care for her. I was concerned about the medication's that I'm giving her and if something should be adjusted. I called today to schedule an appointment, which is not available until November. I asked for Dr. Marcella to call me so I can just run it by her as now I'm very concerned that because we didn't come back in 3 to 4 weeks that I'm progressing her blindness. The receptionist called me back to tell me that Dr. Marcella cannot see me until November and would not give me a call. I asked her point blank "are you telling me that our eye vet is saying that she will not speak to me or see Abigail to see if her blindness is progressing faster than normal and that maybe her meds need to be adjusted?" what I hear is she doesn't care. so the vet tech basically told me she would not be calling me back, and then if I'm not satisfied with that I can find another Eye Vet. So because I failed to come back in 3 to 4 weeks, I'm being punished, and my dog is being punished more. Shame on you Dr. Ashton!!! You've left us high and dry. DO NOT USE MARCELLA ASHTON!! Follow up to your reply: Marcella, At NO time today, did I demand to be seen. I did not ask for a same day appointment, Nor did I even ask for an appointment. I was just explaining to her what was going on. What she told me was that I missed an appointment that should've been scheduled 3 to 4 weeks after my last appointment. that was in June- at that time, I DID schedule an appointment three weeks later in July. On my paperwork, at that visit, with a new vet tech in training, when I was leaving it never said ANYTHING under remarks about a next appointment, Nor did anybody at the front desknor did anybody at the front desk asked to make me a follow up appointment. I'm happy to show you the paperwork I was given when I left. After Checking my paperwork I was given that day, as I keep EVERYTHING in a file, the paperwork and the receipt that I was given by your vet tech said nothing about a follow up visit. I asked your rude receptionist today if you would be willing to give me a call, I did not specify a time or a day. You very well could've told her to tell me you would call me sometime next week. That was never relayed to you I was not rude to her, I was not demanding of her, I was concerned and I was asking questions. If that's the way you let your front desk talk to people, you deserve to lose clients. There's always two sides to the story, and unless you listened to a taped transcript of our conversation, how do you know how the conversation went? How dare you come unglued with me, you are the professional, and I am the customer. If your receptionist relayed to you that I was rude and demanding and demanded an appointment that day or a phone call that day, she is lying. Your customers are your bread and butter of your business, might I remind you of that. I think we need to discuss this in person at Abigail's next visit. We can talk about it face-to-face, as I have nothing to hide! Unless your firing us as clients, in which case you are leaving us high and dry. Let's discuss this as adults. read more

Animal Eye Vet - Abigail - Veterinarians Near Me - Murrieta, California

Cost $250 for eye exam. Then they came out five minutes later saying we need to test his other eye for $60 more. We thought we already paid for the eye exams. We said OK fine. They took our dog back for 30 seconds and came back and said Yep the other eye is bad. What did they do? Press a button? Flash a little light in the eye? Then we needed like $200 in eyedrops. so 10 minutes and $500 later we have some eye drops. This is an absolute revenue generating, wallet raping business scam. read more

My 6yr old Boston Terrier Finn was diagnosed with two corneal ulcers, one on each eye. After a whole month of meds that didn't work I made an appointment with Dr. Marcella Ashton. Fast forward to the day of the appointment, she was great at explaining the issues he had in his eyeballs and going in depth at what I could expect. She prescribed Meds and a mix of eye ointments I took all of her advice and applied it and within 1 week his eyes were starting to improve. It has now been a little over a month and you would never know this boy was on the brink of losing his eye. Thank you so much Dr. I will forever appreciate your knowledge and advice. Thank you. read more

Animal Eye Vet - Veterinarians Near Me - Murrieta, California

My cat had a scuffle with my other cat, which resulted in this visit. Due to the nature of my cat's injury, (Some kind of zigzag/puncture right In the middle of his iris/pupil). Dr. Ashton had to clear out her schedules for the day to perform urgent surgery for our kitty...We are so grateful for that! She made the whole experience easy and as stress-free as possible. The team at Animal Eye Vet was professional and they explained everything to us thoroughly. I recommend this place! read more

Animal Eye Vet - Veterinarians Near Me - Murrieta, California

Dr. Ashton is a wonderful vet. Our 23 year old kitty Casper had 2 tumors on his eye. Other vets would not do Anything because of his age. We were referred to Dr. Ashton and she was able to remove the tumors from his eye. Thank you dr Ashton from Caspers family. You saved his eye and he looks beautiful. You're the best! read more

Animal Eye Vet - Look how beautiful Casper is after his eye surgery - Veterinarians Near Me - Murrieta, California

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Amazing specialist! I spent some time looking for the best ophthalmologist for my beloved cat yet I didn't have time to be picky. Thankfully, Dr. Ashton is close and also the best. She worked my kitty in as an emergency on a Friday after reviewing my cat's history and pictures I'd taken of his affected eye. I'm very grateful to her for helping us and it was at a reasonable cost, too. Many thanks! read more

We have been struggling to figure out the source of Oscar's runny eye since September 2021. I wish we had come here sooner. Our favorite vet, Dr. K (Murrieta Oaks) recommended this office. We saw another ophthalmologist in December and things got worse. We almost didn't make it to this appointment. Here we are today and I am in awe after meeting Dr. Ashton. She is straight forward and passionate about her work. She showed me exactly what is going on. We have a completely new plan and I have hope that things will get better with Dr. Ashton's guidance. She communicated everything clearly and provided a written plan. The office is clean and well organized. The staff is friendly and patient. This is clearly a well run business that saves lives. Dr. Ashton is well worth the wait and distance traveled. read more

Animal Eye Vet - Finally met Dr. Ashton and she is so worth the wait. - Veterinarians Near Me - Murrieta, California

Great job withwith our dog Apollo, who had three growths on his eyelid. Two were removed with an icing technique and the last one needed to be cut off and a special suturing technique for the corner needed to take place. He looks and feels so much happier now. They were very straightforward with me and I understood the entire procedure. The cost was not small, but we probably waited too long and it is a careful procedure. He is not a young dog, so I was a little nervous, but I'm so glad I did it. He deserves to age comfortably. read more

Dr Ashton and her team took care of our little Morkie. She got a foxtail under her 3rd eyelid. I would recommend her for any eye issue your dog may have. Professional, compassionate and caring. read more

Animal Eye Vet - Dr Ashton took a foxtail out from under my 3rd eye. It really hurt. She was so nice to me. Chibi says thank you. - Veterinarians Near Me - Murrieta, California

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Dr. Ashton is a great professional. She is very thorough with treatment and explanation of what is happen with your pet. I would recommend this clinic to anyone and everyone. read more

My dog was having issues with one of her eyes. I found this practice through yelp and it was local so I scheduled the appointment for our first evaluation. The doctor herself did not come off as very approachable or friendly. She may have been having a rough or crazy day, but first impressions are everything. She took my dog to the back and then eventually brought her out and began explaining to me her exam findings out in the middle of the lobby. I thought that was a bit odd, but figured it was post COVID rules to not be in a smaller confined room. As she's supposed to be going over what she observed with my dog, an elderly couple walks in. I'm assuming regulars and the Doctor turns around to begin a full blown conversation with this other couple. I was dumbfounded. I paid a consultation fee to have 1:1 time with this "specialist" and she has the audacity to stop mid-sentence to begin speaking with this other couple about their dog. Now, if it would've been a quick "hi, how are you?" no problem at all....but it wasn't. She literally ignored me to address this other couple and their dog's issues. I'm assuming they've already spent a lot of money with her and are probably expected to spend a lot more, but that was very inappropriate and unprofessional. She finally decided to bless me with her attention again and proceeded to prescribe about 5-7 different medications for my dog's eye. I thought it was excessive, but hey, she's the doctor, right? I stayed with Dr. Marcella for a few months but my dog wasn't getting better, if anything her eye was getting worse! I finally decided to get a second opinion. I found another specialist that was way further than this vet but it needed to be done. He examined my dog, explained to me what was happening, and what to expect. I showed him the list of medications she was prescribed and he was outraged. He told me that these medications were overkill and completely unnecessary. He explained to me exactly what was wrong with my dog, and took her off all the meds except one and then gave me another. So I walked out of that office with a much better feeling than with Dr. Marcella and definitely left with LESS meds. And the new specialist was very attentive, was not rushed or grumpy, took the time to explain what was wrong with my dog and just an overall much better vibe than Dr. Marcella. The only positive experience was with her front desk staff. They were always very nice, polite, and professional. Personally, I would never go back to this office and can't in good conscious recommend her to anyone. It's worth the drive to see other specialists in other areas. read more

Dr. Ashton is beyond amazing. I've been in the veterinarian field for over 13 years and her skills as a veterinarian are spectacular! Unfortunately my frenchie had a self-inflicted incident were he lost his vision in his left eye. Her staff got us in right away and got Nixon on his road to recovery. She was kind sweet and very lovable to Nixon and myself the facility is beautiful and very welcoming and very well kept. Thank you For your kindness and help with Nixon. read more

Animal Eye Vet - Oh my babe boy - Veterinarians Near Me - Murrieta, California

We've been under Dr Ashton's care since May 2021 as Foxy was simultaneously diagnosed as diabetic with diabetic cataracts causing blindness in March 2021. It was suspected she could see some light/shadows. Days later she suffered a corneal ulcer in one eye that wouldn't heal and led us to Dr Ashton. Following Drs orders religiously and scheduling the follow-ups on time, our Dec 2022 checkup gave us the BEST news! I told the staff her left eye was less cloudy and concern about lens being affected as I've had those discussions previously with Dr Ashton. Dr Garcia was filling in this visit and shared Foxy's exam showed good pressure, no inflammation, and the lens is in good condition with no sign of movement. Foxy's peripheral vision in her left eye has increased!! We are reducing a second Rx eye drop to 1x per day, and continuing with 6 month checkups. Even the staff praised Foxy's "amazing progress" and said keep doing what we're doing (just following Dr orders and managing her diabetes). THANK YOU Dr Ashton, Dr Garcia, and staff for the great care you give to us. read more

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If you ask about price range for specific catorac surgery the reseptionist refused to give me a ballpark figure and then when I asked the doctor for a call back to discuss this she cancelled my appointment. I don't think this is legal but this is there current business practice in dealing with patient customers. read more

I've never been to this vet but was going to make an appointment. I called the office and the lady was curt with me. When she told me that I had to pay up front, I was shocked! Who does this??!! It's unprofessional to pay a doctor/vet before you even see them! After reading this doctor's replies to negative reviews, she is unprofessional, sarcastic and I can't believe her rude comments to clients. . I will NEVER go to her office and she's not getting my money. She sounds awful. Sent from my Galaxy I've never been to this vet but was going to make an appointment. I called the office and the lady was curt with me. When she told me that I had to pay up front, I was shocked! Who does this??!! It's unprofessional to pay a doctor/vet before you even see them! After reading this doctor's replies to negative reviews, she is unprofessional, sarcastic and I can't believe her rude comments to clients. . I will NEVER go to her office and she's not getting my money. She sounds awful. Sent from my Galaxy read more

Dr. Ashton and her staff are totally amazing! My dog, Dax had bilateral cataract surgery because he was going blind pretty rapidly. Dr. Ashton has taken such great care of him and me (with all of my questions/concerns). One thing I will tell you is that you need to follow all instructions and medication. Dax has been a unique case with lots of changes needed. I have followed ALL instructions to the letter and Dax is now chasing the smallest of insects and lizards again less than 6 weeks later! All thanks to her and her team. Here's a photo from today, showing his big CLEAR brown eyes. read more

Animal Eye Vet - After surgery - Veterinarians Near Me - Murrieta, California

We have been taking our rescue animals to Dr Ashton since before she opened her own clinic. She has always been outstanding on providing care and explaining all questions asked of her. I recommend her all the time to other rescues and friends. Fortunately my own animals have not needed her expertise but if/when they do she will be the only one I call. She took care of our rescue boy Bugsy who eventually had to have both his eyes removed and he loves her! He even dragged me across the parking lot one time (blind) because he heard her talking to someone. She is a great Doc with a golden heart for animals. We love you Dr Ashton! And Bugsy says Woof!! read more

Animal Eye Vet - Dr Ashton and Bugsy - Veterinarians Near Me - Murrieta, California

Wow I can't say enough wonderful things about Dr. Ashton! She is so knowledgeable so talented! My puppy had entropion of the eye and had to have surgery...no one would've even known ...her eye is prefect! One amazing Vet! Love Dr Aston !! and to think I was driving down to San Diego until found out about the Incredible Dr. Aston read more

Our faith in Dr. Ashton and her staff was well placed. Hannah had her surgery today and again, our expectations were exceeded. We cannot fully express our appreciation to Dr. Ashton and staff for the love and care shown to Hannah. read more

I would trust Dr Ashton with any of my animals. Just before Christmas I sent a message to her through another medium because it was after hours and she was closed. I was worried about Bubble having a bad eye issue, I sent pictures and she wrote to me from Australia and told me to get her pressure checked and then looked at the pressure test results from pictures sent over my phone, she was awesome! Bubble was having allergies due to construction behind my house but I didn't know that at the time. She just did this for me while on vacation. She also helped us with another dog who had a mass growing in his eye. Anyone who writes something bad about this wonderful woman is a complete stuck up A$$! She loves what she does and she's very kind to both the humans and the pets. read more

Animal Eye Vet - Bubble the Brave - Veterinarians Near Me - Murrieta, California

I shouldn't even give this doctor a one star but that's the bare minimum which is also the service I received after waiting close to a month for an appointment. Then on appointment day after taking off of work, hiring a child sitter and driving almost 90 minutes from the Palm Springs area I receive a telephone call from one of her office staff informing me that Dr. Ashton had to go to her own doctors appointment and canceled all of her morning appointments. When I asked when I could schedule a make up appointment I was told the next opening was in July! No apology, no "I'll squeeze you in", nothing. I requested a refund of the $155 that her office demanded I pay in advance to hold my appointment, which they did do and sent me a screenshot via email of the credit voucher. Still, that money had been sitting in her account gaining interest. So what do I get when she cancels my appointment ? Nothing but an attitude from someone in her office named "Virginia" telling me, a customer, that "people get sick, that would include our doctor, Dr. Ashton. " This is understandable but I didn't deserve the attitude from her staff on the phone or via email. Now, I'm not a medical doctor but if she's got some type of illness then how is she practicing medicine? I've accumulated numerous expenses to attend my appointment which I'll have my attorney handle with Dr. Ashton. I think it only fair that she reimburse me for my time off of work, childcare and mileage for the appointment she canceled. She has insurance for this type of situation and trust and believe I'll take this matter all the way to civil court. By the way, there are a bunch of veterinary ophthalmologists within the inland empire. There's a wonderful one in Upland, two in San Bernardino, one in Ontario and three in Banning. I was able to secure an appointment closer to our home this Friday! Since this is possibly a legal matter I won't comment any further only to say that any veterinarian that requires a deposit to reserve an appointment doesn't trust their customers. No other veterinary practice does this. And I'm a perfect example of what happens when the deposit is paid yet the veterinarian cancels the appointment then doesn't have the professional decency to re-schedule in a timely manner. UPDATE: The veterinarian herself finally responded to my review in what she most likely considered to be humorous. Well Miss Marcella, I doubt you'll find any humor in the board complaint I filed nor a certain legal matter coming your way. I don't find your response funny in any way, shape or form. I find your apology to be sad and your response unprofessional to say the very least. read more

I wrote a review last week and it was done in a moment of disappointment and panic. Dr. Ashton's time is very valuble as her practice is a specialty and I respect that very much. She has kept my fur babies eye healthy and stable since I started taking him to her in 2018. Dr. Ashton has set policy's which after explanation I understand and respect that. I will continue taking my fur baby to her as I completely trust her with the eye health of my pet. For all that you do, Thank you!! read more

It's hard to know where to begin to express our gratitude to Dr. Marcella Ashton and her staff. We were referred to her office by our primary veterinarian, Dr. Gill, when we noticed our new puppy was having vision problems. We hoped it was something minor and easily correctable, but we couldn't have been more wrong and it was devastating to hear Dr. Ashton's exam results, three days after Christmas. Our four month old goldendoodle puppy, had four genetic defects with cataracts already starting to form. Dr Ashton immediately prescribed three different eye drop medications to reduce the pressure in our pups eyes and told us that our puppy would need to be on these medications for the rest of her life. She also stated that there was a good chance that our puppy would completely lose her sight in a relatively short period of time and that preventing glaucoma and pain was about all we could hope for until more time passed and perhaps a cataract surgery might be possible which would resolve two of her most serious issues - but that would be a long shot. Dr. Ashton didn't sugar-coat our situation, but had such a pleasant and competent demeanor that we knew we were in excellent hands. With each subsequent appointment, my wife and I walked in, hoping for better news, only to leave even more disheartened as our pup's symptoms only accelerated. Dr Ashton couldn't have been more compassionate and sweet to our puppy throughout each visit over the months and we just grew to appreciate her more and more. Dr Ashton told us that the only hope for our pup would be cataract surgery when our pup's deteriorating vision warranted it, but due to her genetic eye defects, the surgery, if possible at all, would be fraught with much higher than normal risk. Dr. Ashton suggested that at the appropriate time, we could opt to have our pups eyes undergo a series of tests to determine their viability for cataract surgery, but she tempered our expectations. At our last appointment in late July, we were crestfallen to learn that the cataracts had almost fully formed and now would be a good time for the testing if we were interested. In mid August, we went back for the tests, but no longer felt optimistic going in. Not only were our pup's eyes viable for the surgery, Dr Ashton was pleasantly surprised that a couple of the defects had somewhat resolved over time. While the news was indeed positive, Dr Ashton thought it wiser to refer us to a specialist that she highly regarded who has the experience and equipment necessary to deal with the complications that frequently accompany the structural defects still present in our pup's eyes, including potential retinal detachment during the surgery. We made our appointment with Dr Allison Hoffman in Pasadena and traveled for consultation and surgery last week Our puppy had her surgery the same day and sure enough, there were complications that had to be, and were, addressed by Dr Hoffman. The surgery was a resounding success and not only was our pup's sight saved, she can most likely see better now than when she was born and in today's mail, we received a lovely card signed by Marcella Ashton and her whole staff congratulating us on the successful outcome that we were always hoping for, but never realistically expecting. Our wildest hopes and dreams have come true thanks to Dr Ashton's expert, compassionate care and wisdom. We love her and so does our puppy. We couldn't offer a higher recommendation. https://m.youtube.com/watch?feature=youtu.be&v=Icu3t2P9ZxA read more

Animal Eye Vet - Prudence's future is brighter than ever thanks to Dr. Ashton! - Veterinarians Near Me - Murrieta, California

#1(review)-My appointment today with Dr. Ashton has turned into a disaster! The doctor called me on the phone while I was sitting in the parking lot to let me know what her suggestion was and she had an Attitude from the very beginning and acted put out to answer my questions and didn't have any patience at all to talk to me about things and ended up telling me to take my dog somewhere else and hung up on me! I'm literally in shock sitting here in this parking lot! I waited 2mos for this appointment and I'm appalled! #2 (response) I wasn't late, my apt was 10:30 and that's when I arrived. I was asked if possible to come early to fill out paper work. I called several times to let office staff know I was on my way but stuck in traffic, again I wasnt late. Just another red flag with you, you cant even be honest! And I didn't talk over you, I asked questions and you were very rude and didnt answer me! You rambled off several things wrong with my dogs eyes and just expected for me not to ask questions or converse with you at all! I brought it to your attention that you had an attitude and were rude and made it clear that I had questions that deserved an answer and you told me to go elsewhere and hung up on me! Very un professional to say the least! Not helpful and not looking out for animals best interest at all! I paid you and you didn't do your job! #3 (response) coming..... read more

It was very pleasure to meet Dr. Ashton today. She was so nice and very well explained about my Bebe. I appreciate your kindness. We took Bebe to get eyeball remove already on February 19 and now she is so happy. Thank you so much for your advice. read more

Animal Eye Vet - Bebe got surgery already and she is now - Veterinarians Near Me - Murrieta, California

On March 3, 2023, I called to make an appointment to have a litter of Collie puppies eye checked. The appointment was made for April 19, 2023. They requested the payment of $185 up front......plus there was a surcharge of $6.48 for a total of $191.48. I thought that was very odd at the time. I questioned it, but went ahead and put the charge on my Visa. I called today to tell them there was a change in the number of puppies to be eye checked. I was told the receptionist would call me back. She called back and told me the Dr had an accident and would be out for at least 8 weeks. I told her I could not wait that long to get the puppies eyes checked, so I opted to not reschedule. I told her I wanted a full refund. She told me she would refund the $185, but would be keeping the surcharge. I asked why would they keep the surcharge when I did not receive any services? I didn't cancel....in essence they canceled because the Dr could not provide the services. Even tho the $6.48 isn't a big deal monetarily, I feel like I've been taken advantage of. What a scam...... I plan on calling my credit card company tomorrow. read more

Dr. Ashton was very personable and professional. Sensible. My girl got into foxtails, and although two foxtails were removed by two different vets out of the area, her eye was still red and cloudy. I wanted the opinion of an ophthalmologist. Dr. Ashton was willing to get me in right away based on the vets' medical records and a picture. She ran 4 tests which were all included in the initial exam visit. She prescribed RX drops and OTC eye drops. She sat on the floor with my girl while explaining everything clearly to me. The discharge instructions were detailed and easy to follow. I scheduled a follow-up visit I n a month, and hopefully her conservative approach got any possible residual debris cleared out. read more

First time visiting. Ultra clean. Everyone I spoke with was very polite and professional. Dr explained the problem with my dogs eyes and explained different options. Very good experience. read more