My pets have not been patients of Banfield until this morning. I needed to unexpectedly put down my…read more19-year-old cat whom my husband and I adopted from Pet Smart. I can't thank the staff at Banfield enough for getting me into the office so quickly and without hesitation. Everybody was so kind, caring and compassionate. This huge, act of kindness was unexpected and greatly appreciated . You are all angels. Thank you again

Set up an appointment for 7/17 at 7:30am. My girlfriend got there with our cat at 7:30am and the…read morebuilding was closed. We both called multiple times and got sent straight to voicemail. I looked on my Banfield app and it says they completed the visit last night (7/16) at 10:41pm. Are they just lying to Banfield corporate to get paid for a visit they didn't do? Meanwhile my poor cat's over here, still likely with fleas, because both the Webster Banfield is money hungry and doesn't care about the animals or customers they serve. I want an explanation for why they lied about this visit. I've already contacted my credit card company to investigate because Banfield won't pick up the phone. This is not the level of service I was sold when I signed up for the plan. Edit: I finally got a hold of reception by calling like 100 times. She's claiming that they keep the automatic sliding glass door off until 9:00am and told me my girlfriend was supposed to manually pull it open. HOW WOULD ANYONE KNOW TO DO THAT? Also still no answer about why they lied about the visit, hopefully the manager actually calls me back like reception said they would.

I brought my Danny to have a sonogram done by Dr Shemanski…read more The front area is space full, with modern lines. I arrived earlier than my appointment, it was a rainy day and I was not sure of the area. The sonogram was performed, Danny kept looking around with his big eyes. I was able to be with him at all times. Dr. Shemanski and the staff were very nice. And later that same day both my Vet and I received the results of the test.

The Village Vet has been our Vet for years! Over those years we have continued to be so impressed…read moreand happy with the doctors, staff, the ambience of the office but most of all the compassion they show our fur babies and us. Each and everyone of them are kind, considerate, caring, knowledgeable and so very easy to work with. This is definitely a five star business

Moving to a new state is always stressful, and one of our biggest worries was finding a vet we…read morecould trust in our new neighborhood. Being new to New York and the Webster area, we took a chance on Webster Clinic, and we are so incredibly glad we did! ​We brought in our 4-legged babies, Romi and Titus, and the entire team blew us away. They didn't just treat them like patients; they treated them like family. The staff was warm, welcoming, and incredibly thorough with their examinations. They took the time to answer all our questions and made sure our babies felt safe and loved. ​If you are looking for a vet who genuinely cares and pays attention to every detail, look no further. Romi and Titus are in great hands here!

The owner, Dr. P I believe, is one of the rudest, most impatient, nasty people in a vet clinic we…read morehave ever encountered, ANYWHERE! This man loves to talk down to everyone, and his temperament is miserable! What a horrid vet and experience! I would never recommend this vet! Anyone would be better!

I have been going to Laurelton Bayside for over 7 years and have have had great experiences with…read moretheir caring staff throughout that time. Unfortunately, the practice was purchased by private equity many years ago and there have been ongoing staffing issues and now they are not working with outside pharmacies so that they can funnel the business to their own pharmacy and taking the choice away from their customers. This unethical and illegal business practice is utterly despicable and shameful for whoever decided this was the right thing to do

I recently changed my dog's vet to Laurelton. I'm so glad I did! I moved vets because his other vet…read morewas so far away, and someone recommended Laurelton to me. After the first few visits I realized this is a gem of a place. The doctors are kind and caring and take the time to listen to my concerns. The receptionists are friendly and get back to me promptly. They have a wonderful system where you can leave a voice message after hours and someone will send you a text pretty immediately asking for the details of your concerns. The person responding either responds to the question then or checks with a vet and texts back soon after. Fantastic system. My dog and I feel valued and well cared for

Our new puppy, Milo, had his first vet visit today with a new animal hospital ... County Line…read moreAnimal Hospital in Ontario, New York. While everyone I spoke to before the visit on the phone was very helpful, I was even more impressed with the atmosphere at the actual visit. The technician, Annika, was very friendly and very informative. Milo took to her immediately. Dr. Puccio was equally welcoming, patient, and informative. I feel very confident and pleased with our choice for veterinary services and look forward to a long, ongoing relationship for Milo.

Thier diagnostic skills will lead to a broken heart. RIP Spice..... Spice was completely healthy…read morefor nine years. The record at CAH would show wellness visits and all her vacs. Her face started showing gray. The weekly chucka-ball slowed alittle but still loved it. She started getting dry heaves and she seemed restless. We took in on a Monday and was prescribed bland diet, clucosamine and benadryl, blood was done, negative. And told to watch her. End of week she was worse so we took her and more tests were done. Three days for the result and negative Another test suggested but she didn't stay alive for it. I took her good health for granted and relb8ied on the Vet to get to the bottom of her lillness. We could have been told to go to Emergency earlier or given the option to euthanize. The scene of her beautiful golden eyes turning to dark pools a agony well ever be in memory.

NOT RECOMMENDED!!!!! Our sweet kitty, Emmy has suffered from Stomatitis (if you are unsure, Google…read moreit) for years. Our primary vet has treated Emmy for the last 3-4 years from Stomatitis and recommended that we begin thinking about extracting all her teeth in an effort to combat the Stomatitis. Unfortunately, at the time, our Vet did not have the resources for a full extraction and recommended that we find a cat dentist who could provide us the dental services we needed. About 2 weeks ago, Emmy began another Stomatitis infection; we decided that enough was enough and we'd bare the expense of the full extraction. With that, we contacted All Cats Care Center as their ad stated that they could provide full dental services. We made an appointment (05/05/2025) and had our current vet forward Emmy's records over (these 3 years of records obviously shows that we have been aggressively treating her for years, certainly not neglecting her health). When my fiance brought Emmy to her appointment, he was spoken to like he was the worst pet owner in the World (to be fair, Emmy was very sick and looked it as well). However, if they'd bother to have read her medical record, they would have seen the exact opposite. He was spoken to in such a condescending, demeaning way. When Dr. Peggy finally "examined" our Emmy, she stated that Emmy had a tumor under her tongue that was more than likely malignant. When my fiancé asked what made her think that, he was told: "my years of experience and expertise". Dr. Peggy further stated that the only way to know would be to do a biopsy; however, she encouraged euthanizing Emmy. Dr. Peggy then stated that Emmy had an ear infection (which she'd showed no signs of at home) and provided us with a $130 antibiotic. Stunned, my finance took the medication and Emmy home. That night, after many tears and sobs, we decided that we would bring Emmy back to our regular vet with the information that All Cats Care Provided us. When we called our regular vet on Tuesday, 05/06/2025, we were told to bring her in immediately. Our vet performed a FULL examination, drew blood, and looked at the "tumor" in her mouth. We decided that we would have Emmy biopsied on Thursday, 05/09/2025. She was put through a lot of tests to make sure that she was healthy enough for sedation and provided her with an antibiotic shot and a steroid shot. After, in the 10 minutes it took us to bring her home, our Emmy was back to her normal self. And, by the way, she was also swabbed for an ear infection that came back negative!!!!! Long story, now short, Emmy's "tumor" was removed on 05/09/25 and was not in fact a tumor at all, just an additional pocket infection from the Stomatitis (Important Note: our vet was kind enough to groom and wash her after the biopsy, so she came home looking beautiful with a new scarf on - that's called CLASS!) To be sure, we sent the biopsy out to histology so we would know 100%. Last night, our amazing vet called to provided us with the best news ever......Emmy does not have a tumor, nor does she have cancer, and the pocket infection has been completely eradicated!!!!! Thanks, All Cats Care for making us spend a week thinking our kitty was about to cross the rainbow bridge causing us heartbreak that we did not need to go through. The only good thing I can say here is that we donated the antibiotic for the fake ear infection to our Vet for another person whose cat actually has an ear infection and may not have the funds to purchase the medicine. Good on us, if we'd listened to Dr. Peggy, our sweet Emmy would be gone from this World for nothing!!!!!

DO NOT GO TO THIS VET, gave my cat a shot I didn't agree too, misdiagnosed and lied about my cat…read morehaving an ear infection and crystals in my cats pee multiple times so I would buy pills and food and eat drops to give to my cat when he didn't need any of it. (went to another VET and verified he has none of these). Not trustworthy at all. I never felt like my appointments were meaningful or helpful, only to see a bunch of extra charges and fees. I wouldn't recommend at all. Also, a $200 "emergency" fee or "same day" fee when she probably has openings anyway.

Purchased almost $100 worth of pet food. Store had no more bags. Asked if I wanted to buy a…read morereusable bag for $3. I said "No." Asked if they knew when the store would be getting more bags. "No, we only know when the truck comes." Employee looked like they'd rather be anywhere else. Had to carry everything out to my car and half of it dropped in the parking lot. Will be taking all my business to Chewy. At least they deliver to my door.

The employees are great here and they take such good care of all the animals. My family adopted our…read moresweet kitty here and they were so kind and helpful!

I turned to Clark Animal Center with a rather complex issue and my dog and I were met with nothing…read morebut kindness and professionalism. From the admin staff, to the vet techs, to the veterinarian(s), my experience was 100% positive and I can't say enough good things about this clinic. I was working with Dr. Benedetti specifically to resolve my pet's issue and she was an absolute pleasure. As I mentioned, it was a bit complicated, but Dr. Benedetti was always patient, helpful, and extremely warm, which during my stressful time, was very comforting. Her gentle disposition made even my spastic dog feel relaxed (which is quite the feat). The staff in general are just very knowledgeable and extremely helpful. No question insignificant, and always on hand to clarify anything. A special shoutout to the admin staff too - they rock! I had to get several documents faxed into the office and out of it and the admin girls were always on top of it! Calling me if something hadn't come in/couldn't get out. Wonderful customer service through & through. The clinic is also very clean and welcoming for both pets and humans. Treats for the dogs (and cats too I assume) and complimentary coffee/beverages for guests to make the visit even more enjoyable. Five stars 100%!

Uncaring and unwilling to be helpful. Shows little compassion. Only interested in monetary gains.read more

Love everyone . Quite knowledgeable when it comes to pet care They are reasonably priced as wellread more

We met Dr Scott Miner and his Brighton Animal Hospital during the Spring of 2020 and in the midst…read moreof the COVID Pandemic. We need to have a cancerous growth removed from our dog. The care and compassion from Dr Minor was AMAZING; even when the growth returned and we had to make the hard decision to euthanize her. In 2021, we brought our chocolate lab in for X-rays and again experienced AMAZING compassion and service. Fast forward to a month ago. We tried to have the newest member of our pack, our 15 month black lab seen for what seems to be allergies. However, this time I am met with...you have not spent $$$ here in over 3 years, as a result, your pets are NO LONGER patients here and we will NOT accept them back as NEW patients! When I pressed for a why, I was told the "new" owner's policy is if you are not willing to come in annually and pay for a well visit and vaccinations for each dog, your business is not welcome! I cannot stress how SHOCKED we are to hear how little value we and our pets are because we won't agree to annual revenue to the practice. This is in NO WAY the experience we were acustom to AND expected to be treaty with so little value. SHAME ON YOU! CLEARLY PUTTING PROFIT OVER PATIENT CARE AND RELATIONSHIPS!!!