Upon moving into my first apartment, my boyfriend and I decided to expand our family and adopt a…read morekitten. The staff acted very professionally and were kind the whole time we were there. After a short 30 minute process of picking our baby out and filling out paperwork, we had our new kitten! They handle customers very well, and for a shelter our kitty was in great condition. We have now had Buffy for a year now, and she is the best cat in the world.

I got a dog from this animal shelter in 2012. She was about 3 years old. Her name was Sue. The…read moreworker said, "she has been looking for a home for 8 months". I got Sue and she was a great mixed breed dog. This is 2025 and Sue closed her eyes last night. She was 15 years old. A wonderful dog.

I donated some items and the staff is welcoming, friendly & have a great sense of humor!read more

I just tried to take my animal back to the shelter and the security officer wouldn't let me explain…read morewhy I was even up there and started to take multiple pictures of my license plate she also threatened to charge me with animal neglect like I'm trying to return an animal and you all won't take him wow definitely do NOT recommend this place at all!!!!!!

Yesterday, a small Rat Terrier wandered onto our property looking as though it had been lost for…read moresome time and had not been properly cared for. Although we have two dogs of our own and a new baby at home, we took the dog in, fed it, bathed it, and kept it safe inside overnight while trying to locate its owners. Unfortunately, the situation became very stressful for our household. Our smaller dog was extremely anxious, and our 62-pound rescue dog was also stressed and beginning to show signs of aggression toward the unfamiliar dog. After 24 hours of caring for the stray and being unable to locate its owners, I brought the dog to the Humane Society, hoping they could take over its care and help reunite it with its family or find a safe outcome. What disappointed me was not the mission of the Humane Society, but the way I was treated during the intake process. Rather than feeling supported after doing my best to help a lost animal, I felt pressured and judged for not being able to continue fostering the dog. The gentleman assisting me seemed frustrated with my situation, even as I explained the challenges we were facing with our own pets and the fact that we have a baby in the home. My family has supported the Humane Society over the years through donations and advocacy, which made this experience especially disheartening. I understand shelters are often overwhelmed and resources can be limited, but a little compassion and appreciation for community members who step up to help lost animals would go a long way. We did everything we could to care for this dog for the time it was with us, and I left feeling unappreciated for those efforts. I truly hope this feedback is taken constructively, as I still believe in the importance of the Humane Society's work. I simply wish the interaction had reflected the same compassion toward people that they strive to show animals.

There is a dog that looks starved. Tried and tried to get someone to answer the phone. Poor dog…read more It has been carrying a 15 ft chain for about three weeks. We fed it twice while it was trying to eat garbage. No one answered any of the phone lines today. Whoever owns this blond female dog does not deserve an animal.

Love this store so much, there's a wide variety of different kinds of fish (salt and freshwater)…read morethat you can buy. The staff are super friendly and helpful, the prices may vary compared to other retail stores such as petsmart or petco. Their guppy fish are more expensive, but in terms of quality they last longer.

The staff is so friendly and helpful. They really know the animals and also give good…read morerecommendations for what my pet might need for an issue. They sell gorgeous lillys in the spring. They came back this year multiplied and huge!!

We have adopted two pit bulls who needed rescue very badly. They are now part of our family and I…read morecan't think hssm enough! They are absolutely wonderful people.

The people are nice that work there except the one in Human Resources and the ones who were there…read morewhen I brought my kitten back to be neutered they had me end up surrendering him it's okay though I miss him I've been looking for him on the website to get him back

Great experience start to finish, which was not at all what I expected. Our eleven-year-old…read moreAustralian Shepherd has laryngeal paralysis. Two days ago, she was in the yard which she fell, yelping in pain. Yesterday, she was lethargic which - if you have an Aussie - you know is wildly atypical. I thought the paralysis had taken its toll and we would have to put her down. Kathy made our appointment. She was empathetic and very helpful over the phone. When we arrived, the receptionist and the vet tech were each super nice and very professional. Dr. Gilson examined Tinkerbelle thoroughly. He explained the utility of each diagnostic and treatment option he recommended, and he quoted us the price. He found that she had fairly extensive osteoarthritis and recommended treatment. Our story had a happy ending because we arrived fearing it was time to euthanize and discovered our dog's problem was treatable. It's also a happy ending because, had it turned out it was time to let our dog go, I feel confident they would have handled that outcome with skill and compassion. Every interaction was excellent. We've had dogs for over 30 years, and we've had a range of experiences with veterinarians over the years. Retired, we now split time between Colorado and Alabama. When we are in Alabama, Dr. Gilson is our new vet and Theodore Veterinary Hospital is our new clinic.

On Monday, April 13, 2026, we called Theodore Veterinary Hospital to ask about the cost of…read morecremating our 14-year-old Labrador, "Half-Pint". Since we are both retired, we needed to know the price in advance. We were told that the basic package was $200 and that packages increased to almost $400 depending on what you wanted. We said we wanted the basic package for $200. Upon arriving with our dying family member and pet (Half-Pint), we asked to have her humanely put down and cremated only to be informed that the price of cremation was now $289 after being told just an hour before that it was $200. Not only that, they kept trying to sell us packages of up to $400 as we were grieving. We have been customers for over a year only to have them lie, deceive, and prey on us during this very emotional and painful time. I told them that this is not what we were told and we wanted the $200 basic package we were quoted. The technician said she understood and went to get the manager. While we were waiting, a second technician came in with the same options and also tried to sell us a more expensive package. The manager nonchalantly walked into the room where I had to explain everything all over again all while the dog lay there suffering. The manager said there was nothing she could do and that the girl up front had quoted the wrong price. I told her this was deceiving and we should not have to be dealing with this on top of losing our pet. She said, "What do you want me to do?" I said ,"Honor the price we were quoted." She said," I can't do that." As I left to get our vehicle, one of the girls at the front desk asked if everything was alright, I told her, in front of other customers standing there listening what was going on. The manager walked up and got in my face and said I needed to go that there were customers standing there listening and I told them they better leave if they didn't want to be lied to and deceived because you can't trust what these people tell you. Theodore Veterinary Hospital was going to charge us over $500 for euthanasia and cremation. We called our former vet in Baldwin County and they said they would take care of her. Their fee for the same procedure was under $400. They seemed more concerned with what we were going through with losing a member of our family. I was left with not being there for my family because I had to take my 89 year old mother to the doctor that morning so I could not be there for my wife or my pet and family member when she was put to sleep. This stressful situation with Theodore Veterinary Hospital caused my heart condition to act up as they were only interested in making as much money as they could off of our distress and pain of losing our family member "Half-Pint".

I had the worst experience here with my past dog, the doctors are more focus on the money they can…read moretake out of our dogs than in their wellness. My dog died a few weeks after I was giving him med the doctor previous prescribed and he never improved. Now they keep telling me I have a balance w them even thought I paid full. I would not recommend this place to anyone who loves their pets.

I love the SPCA because of all of the wonderful help they provide and the fact that they TRY TO…read moreEDUCATE ALL PET OWNERS ON THE BENEFITS OF SPAYING & NEUTERING .. I try to donate money as well as any unwanted clothing , household goods , anything to them - they have a store at their site and any money made goes right back into the business . Every time I've been there they are full with dogs and cats & kittens . So look around your home , they can always use newspaper , bags of dry cat and dog food as well as any pet items . Also too , if you are in the area , stop by and check out their resale shop , I've found some good bargains in there ; remember that every dollar spent goes right back into the company., Everyone that works there are all volunteers .. And if you can't do anything above , open your wallet or checkbook , and try to donate a monthly amount -any amount is helpful 10.00 , 15.00, I can tell you this , I know the animals there appreciate everything people do to help them ....