Aunt Holly was amazing.She went out of her way to come and comfort us on one of the hardest days…read moreof our lives .Thank you Holly

Do not ever go here, they made us wait 3 hours took our cat and didn't tell us what was going on,…read morewe finally got a hold of them and they said our cat was 2nd in line. They made her sit somewhere we don't even know where. Don't ever go here horrible vet.

We called here desperately looking for someone to do a splenectomy on my small dog before time ran…read moreout but we had limited financial resources. This place quoted up an estimate of $4500-$6500 so we quickly rushed over there. The total ended up being around $7000 for the surgery but were advised not to do the surgery. They stated they were taking my dog back for vitals but put a cone on him and did many other things without our permission, caused him a lot of distress in his final moments (he pooped all over nervously which would have been better if we could be with him). The surgeon when telling us the sad news that we'd need to put him down wasn't just blunt or "telling us the worst case scenario," she was overdramatizing it and genuinely cruel with her wording. I understanding needing to tell someone that it really is the best option to put down your dog, but there is are better ways than to tell them that he's probably going to go into cardiac arrest (which is incredibly rare) and that he only had a 20% chance it wasn't cancerous (it's closer to 30%-35%). She spoke really fast and was very gruesome with details that weren't necessary to share. The other nurse was much more realistic and told us that he would probably be just fine through surgery but because it's most likely cancerous, it would most likely be his last few months and he would probably be in pain when he could find comfort today through eternal rest. Vet Katie, who arrived on shift later right before we put him down, was incredibly kind, patient, and understanding. She allowed us to take as much time as we needed and even went the extra mile and found us an ink pad and paper to get a paw print with (they had stopped doing that through there a while ago). She comforted us with her words and could understand our pain with the recent passing of her dog at home. I really appreciated her and I hope she knows the positive impact she had in that situation. The only reason why this place gets stars is for her. Rest well, my baby Jack I miss you everyday. He was my everything.

This is the kind of place that you wish you'll never have to go to, and that you're so grateful…read moreit's there. My 12 year old brittany had a procedure that makes him susceptible to pneumonia. Sure enough, when I got home from work last Friday, my baby wasn't eating, was lethargic, and had a temperature. Knowing pneumonia can get life-threatening really quick, I took him to the Emergency Service West. X-rays and bloodwork confirmed my amateur diagnosis. I was given the option to keep Reno there, or to send him home with antibiotics. Given that he was stable, and not struggling to breathe, the veterinarian counseled that recovery at home was a viable option. I am happy to report that the next day, Reno had returned to his old self. We are continuing the antibiotics, and will see his regular vet in a week, but I expect he will make a full recovery. Yes, Veterinary Emergency Service West was expensive. However, had I not taken him, it is very likely Reno would have gotten worse while I waited to see his regular vet, and then may have needed hospitalization. I am so happy they are there!

Katie is very nice lots of love and care goes into her puppies she takes time to help with any…read morequestions

Wonderful dogs and puppies very well cared for Katie is very helpful and knowledgeable lots of love…read moreand cuddles with these little loves

Just came back from having to send our family member to the Rainbow Bridge. They were very kind and…read morehelpful for such a difficult time. Heartbroken, but glad we went there Not as expensive as you might think for emergency services, and the staff was so kind. Thank you

My dog developed a large mass on the side of his neck, which grew rapidly. I took him to the vet as…read moresoon as I noticed it. They referred me to a specialist. I got second opinion from another vet and they also said to find a specialist. I was told he would need CT scans, ultrasounds, and surgery. I was overwhelmed and desperately trying to set up the earliest appointments I could get for him. But within that time, it continued to grow. Within a week and a half it went from the size of a golf ball, to the size of a grapefruit. I felt like I wasn't getting the immediate help my dog needed. That's when we came to AEC and met with Dr. Melissa. She had the confidence and experience to perform a procedure on my dog that was absolutely necessary and as a result, she saved him from a great deal of pain, and me from a great deal of panic. (Not to mention thousands of dollars). Melissa introduced herself to my dog so he could became familiar with her. Then she explained to me what she would do, what she was looking for, and what would happen next. All before she took him to the back of the clinic. After the initial check she came back with more details, explanations, and information about the next steps she would take. One thing I greatly appreciated is that Melissa gave me an estimated time as to how long the procedure MIGHT take, but she emphasized that an extended wait time did NOT mean something had gone wrong. That helped settle my anxiety and keep me from watching the clock too closely. I admire emergency physicians and everyone in this field so much. They have to treat traumatic and urgent situations while also balancing their compassion for the animals they are helping. Melissa walks that line with kindness and integrity. She trusts her intuition and seemingly puts herself in the position of her patients. As a result, she provides them with not only the most comprehensive and quality care, she also provides them with a great deal of comfort. One month later, I'm sitting on the couch next to my HEALTHY dog writing a review for this amazing doctor, Melissa. We are so grateful for you! I want to wrap this review up by acknowledging and praising the entire staff at the AEC. My interactions with the receptionists were particularly wonderful. One of them even helped me carry my still somewhat sedated, nearly 80 pound dog through the ice and snow in order to safely get him in my car! If you're having an emergency and need an exceptional doctor, a clean and calming clinic, with the kindest and most compassionate staff, this is where you need to go.

Dr. Oliver and Patty were amazingly patient and kind with my puppers. They are personable and…read morecharge reasonable rates for services. We are new to Toledo and this was our first visit. They come to you and you can go in the van or they'll come in your house. So convenient and helpful. Highly recommend.

I am so very pleased with the work the vet and her assistant does. I had to put my sweet cat to…read moresleep after many years of suffering. Dr Oliver came and was so very caring. Gave me the time I needed and didn't rush me with the process. I truly felt like she cared not only for my pet but for what we were going through as a family. She kindly gave me a hug and was very kind with me. I went to the mailbox 2 weeks later to find a beautifully written card giving condolences to me and my family. I truly, honestly can't ask for a better person to do any care for my pets than Dr Oliver. I cannot thank her and Patti for all they do every single day.

We went on a tour of the MSU Veterinary facility, and it was an eye opener…read more We were able to see "Behind the Scenes" thanks to the MSU Alumni Association. There is alot to take in , and the employees are great and take the time to explain what they do and answer questions. If you get the opportunity to take this tour, you will have fun and learn alot. This tour was almost 2.0 hrs.

do NOT bring your animal here. sunday, april 12th our family cat (Luna) spent SEVEN hours at this…read morehospital. Luna came into the vet lethargic, not being able to walk properly and she also had some tooth pain. we told the vet how she was acting and they brought her back and checked her out. we agreed on doing blood work and that took about 4 hours (that's fine) and we got a call when she was almost done to come back so we did. the receptionist kept telling us the doctor knew we were there and a hour and a half later the doctor brought us back and said "sorry, nobody told me you were here" so not sure wtf was going on there. the doctor told us they gave her pain medicine and checked her vitals and that everything looked good and normal and her bloodwork was normal. they gave us gabapentin for her and sent us home and said she will be lethargic but overall she will be fine. so tell me why, monday, april 13th we take her to another vet who looked at Luna for 5 minutes, noticed Lunas back legs were cold and finally said "yup, it most likely is blood clots" and we had to make a decision. spend 10k on treatment just for her to never be the same again or put her down right then and there. all day sunday we could have spent the entire day with Luna and cuddling her. instead she was stuck in a hospital who truly didn't care about her. if you have any concern for your animal please go to the Southside Animal Hospital. they were amazing

What an INCREDIBLE vet staff! We were at a loss this evening with our poor sick 4 month old kitten,…read moreand they were so incredibly helpful with finding out what was wrong, and what route we should go with him. Financially they had a lot of good options through third parties and things. I will go back here if I ever have another pet emergency.

Waited for 5 hours!!! Took 4 hours to be seen! Very understaffed! Got there at 10:30pm... left at…read more4am. Brought in my Yorkie who was constipated. No updates, not let you know how long you'd be here. Very unprofessional. Do not recommend this place!!! Took every animal before us and we got here hours before them!!

No one ever answered the phone so I can't give it a review. I can't say yes or no. We did have to…read moredo an online emergency vet appointment for our puppy.

Although we didn't actually get admitted here, I'm leaving 5 stars for the help connecting us with…read moreother locations that were able to get us the help we needed with our dog. Thank you so much for being honest and caring!

I brought my cat here this morning to get some shots and a general exam, and overall, it was a…read morewonderful experience. I made the appointment about two weeks ago, and wanted to bring her to a place that wasn't going to A) sell me stuff I don't need, and B) would give me quality vet care. The experience went well. I had my appointment with the vet this morning, and she did such a wonderful job. My appointment was on time, the waiting area was clean, and the staff was friendly and helpful. They gave my cat her shots, gave her an exam, and made another appointment for a follow up in three weeks. The prices were good, and I'm happy with my care here. Will be returning here in the future.

When I call the Veterinary Clinic (Rochester Location) of Michigan Humane Society, my experience is…read morethat the Phone Receptionist (or Call Center attendant) is on commission to turn away people, dissuade them from coming to the clinic. It does not sound like a service organization at all. I have made several attempts to get my dog in there, in May 2021, I was in the parking lot at 930am (or whenever they open) saying I was willing to wait and they said "NO, go away, we will not see you". Yesterday (Aug 24 2021), we called and the response is "don't come here, ... take him somewhere else". I have no fr**ing idea what they run this clinic for then ... I can understand shortages in staff, veterinarians, that there is a pandemic, there are restrictions, but this kind of stuff from an organization that sends me at least 3 pieces of mail soliciting funds . I wrote to the CEO Matt Pepper asking hey do you know this is the response or situation in your veterinary clinics, help me understand is it policy to turn away people because your capacity is minimal and you plan to shut down your vet center -- I have not heard back from him yet. Classic case of a so-called service organization in animal healthcare forcing traffic to high priced options.

Can't express how grateful I am for this place. They went above and beyond in taking care of my…read morecat. They made sure I was informed daily of my cat's status and were a great resource when I had questions after I brought him home. Thank you for all your help.

Our 17 year old cat Lilly had been diagnosed with cancer a year and a half ago. She was doing OK…read moreuntil four or five months ago when she started to decline more rapidly. We took her to the vet again who told us that Lilly had a tumor near her bladder. In the last couple weeks she declined even more and was not eating or drinking very much and had vomited bile a couple times. We took her to the vet again who said she was dehydrated and recommended that we bring her to AEC for treatment. When we got to AEC, they developed a treatment plan for IV fluids and the first step was bloodwork. We were hopeful that Lilly would improve with IV fluids and we would be able to take her home. Sadly, the bloodwork showed that IV fluids were not a viable path given Lilly's condition and that there were no other treatment options. We wanted to take her home, but the doctor advised against that because it would prolong Lilly's suffering. At the doctor's recommendation, we made the excruciating decision to put Lilly down. Although this experience was devastating and traumatizing for us, we can't say enough good things about AEC, from the front desk staff to the vet techs to the doctor. Everyone was so sincerely compassionate and caring and empathetic. Dr. Brink, was outstanding. She gave a detailed explanation of Lilly's condition and the blood test results. We were very impressed by her clinical knowledge and expertise and are very grateful that Lilly was in her care. We appreciated her genuine compassion. About a week after we were there, we received a lovely card signed by each staff member with individual personal notes expressing sympathy for the loss of Lilly. We are so touched by this gesture and have the card displayed on a shelf in our living room with other keepsake items and pictures of Lilly. We strongly recommend AEC if your pet needs care. Even though we lost Lilly, we do take comfort in knowing that we brought her to a place where she was cared for as well as possible in the last hours of her life by such an excellent team.