DO NOT SHOP ONLINE!!! False advertising of FREE RETURNS and GASLIGHTING by customer service aka "concierge"! They included a letter stating free returns with my order and their website automated chat also stated that returns are free, but when I contacted customer service they said that was last year's policy and refused to honor. This is what the "concierge" wrote to me when I sent them a photo of the letter included with my order. "To clarify, the free return mentioned applies when you choose an exchange option. For returns processed as a refund to the original payment method, an $8 return fee is deducted, in line with our current returns policy. We understand how the wording may have caused confusion, and we truly appreciate you bringing this to our attention." Thanks for victim blaming and calling it my confusion, but free return is what the letter states. This is what their website AI agent states.. "US domestic customers: Use this portal to initiate a return and receive a free USPS label: https://aninebing.myshopify.com/apps/returns https://aninebing.myshopify.com/apps/returns. Simply click "Drop off at Post Office". Free returns and exchanges are offered for full-price purchases within 14 days of receiving your order, provided the merchandise is unworn and unwashed. " Even after emailing back and forth 5-6 times, the concierge wouldn't honor their advertised free return. Never again Anine Bing!!! read more

ANINE BING - Women's Clothing Near Me - Pacific Palisades, California

First of all, gorgeous clothes! Secondly, fabulous staff: so warm, kind, friendly and helpful! Nothing is too much trouble! Love!! read more

The customer service at this store is top-notch. I love coming here to try on clothes when I'm unsure about the size. Sometimes they have items in stock at the store that are sold out online, so it's always a good idea to give them a call and check. read more

This wasn't the experience I was expecting from a higher end brand. From the moment I walked in, the girls were extremely chatty and not super friendly. I felt like I was interrupting their conversation. This is not the type of customer service you expect after dropping $1000 on clothes. Every time I asked for something to go in the fitting room, I felt like I was interrupting their conversation. They at first told me I'd have to wait for the fitting room since someone was using it. After I asked for more and more items, they moved boxes from the other fitting room so I could use it. The whole time I felt like I was intrusive to their conversation. At the end, I purchased a good amount of items and they stuffed it all into one bag. The handle to the bag ended up breaking while I was shopping at another store and I had to carry the overflowing bag in my arms. I will definitly choose to shop online next time. read more

Be careful when you order on line. I recently visited their site on line site and was shopping & adding items to my cart to view later. Before I knew it somehow the charge went thru without me acknowledging the purchase. It happened so quickly & I tried to cancel the order -- but was not able to. Called customer service and no luck. So beware.... Love their clothing but I will never shop at or order on line. Customer service basically said oh well can't help you!!!!! Be careful when you shop on line!!! I've never had a problem with any other designer. I do not recommend Anine Bing, very poor customer service. read more

Was excited when I saw this store, but sales were not nice perhaps she was busy packing up the online orders...I got 0 greeting and service!

Uggghh... I usually write glowing reviews, as I find most people just vent and get bitter on companies instead of giving those accolades for their service and or products. This brand, Anine Bing has neither quality of product nor "consierge service" (their verbiage being fancy for poor customer service) I contacted their customer service department via email regarding the fact that I spent close to $1000 for the "Dylan" coat and I had worn it 3 times and each time I had to have the loop for the belt reattached by my seamstress for $50 a pop. I reached out simply to advise my disappointment at the level of quality for the price of the coat. I was then told that this was "normal wear and tear" on my part. I again advised I had only worn the coat 3 times, as my opportunity is limited due to the fabulous weather in SoCal. I guess normal wear and tear to this company is having your apparel re-sewn after each use. I am unclear if I purchased a product sewn/ produced under subpar conditions with little care and poor material. The lack of consideration and to blame the customer is laughable. Sell your overpriced apparel to someone else - hopefully they see this and run or find a reasonable seamstress to correct your cheap quality clothes. read more

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I love this brand and wear all of the basics, she makes the nicest basics. Usually, I order from Revolve or Nordstrom but I recently visited the village and popped into the store and the manager was just so lovely and helpful. I let her know that I will start buying from the store from now on. It was nice going into the store to try on pieces in person rather than ordering online and returning them if the items don't fit. So glad I was able to pop in, such a beautiful store! I hope this brand continues to make the best basics, I will continue to keep wearing and supporting the brand. read more

The employees are rude, definitely would not recommend. Even if you're the only customers in the store you'll still get lackluster customer service. Don't waste your time. read more

I have been shopping at this Anine Bing location "from afar!" I live in Connecticut and happened upon the amazing team by chance when I called looking for a specific item. The stylists exceed any expectations! They go above and beyond providing personal attention and recommendations! They have truly become my remote dear friends! Iliana is absolutely super!! As are the other ladies! Dagmar, Tina etc... The customer service, responsiveness and just complete attention is fabulous!!! They make you feel like you are the most special client !!! I am hoping to plan a visit soon!!! Thank you ladies for everything!! Xoxoxo read more

This store is neither racist nor overpriced as suggested by others. The employees were very kind and helpful and the clothing and accessories are amazing. You get what you pay for. Highly recommend this store in every way! read more

I had a fantastic experience here. I initially placed my order online but I needed to exchange it for a different size. Rather than delay the process with mailing back my return and waiting for the new order, I decided to adventure to LA for the day and take care of everything at once. I'm so glad I did! The ladies working there were so welcoming and kind. I was able to confidently exchange my jeans for the right size after trying them on and was able to check out other clothes to figure out my sizing for the future. For the record, Anine Bing's sizing for denim seems to be super inconsistent; I'm a 27 in the Lara Jean in Charcoal Grey, but a 26 in the Indigo color. My typical sizing in other denim brands (Mother) is 25. It's worth paying a visit at the store to streamline your purchases. Not to mention, Palisade Village houses other great stores and has plenty of places to eat or grab coffee. Get out, linger and play! read more

I HAD THE BEST EXPERIENCE!!!!!!! I was shopping for a graduation gift for a friend and their costumer service couldn't be nicer. They helped find exactly what I was looking for and brought me great joy when I walked into their store. AMAZING!!!! 100/100 highly recommend!!! read more