Walking into this ALO store was enough to make me question the brand entirely. The customer service was nonexistent from the second I walked through the door. Not one employee greeted me, smiled, acknowledged my presence, or asked if I needed assistance. I was completely ignored until I went out of my way to ask for help. The sales associates appeared far more interested in socializing with each other than doing the jobs they were hired to do. I listened to constant fake, over-the-top compliments like, "Oh my God, I love your shoes!" while actual customers wandered the store without so much as a hello. It came across as performative, shallow, and completely insincere. To make matters worse, the music was blaring so loudly that it felt like walking into a nightclub rather than a premium athletic apparel store. It was obnoxious, distracting, and made the shopping experience miserable. ALO wants to project an image of luxury and exclusivity, but this location delivers the exact opposite. Luxury isn't overpriced leggings, influencer aesthetics, or employees trying to look cool--it's making customers feel welcome, valued, and appreciated. This store failed at every level. I left without buying anything because the atmosphere was so unpleasant. If this is the standard ALO expects from its retail staff, the company has completely lost sight of what customer service is supposed to be. I'll gladly spend my money with brands that understand customers are the reason they're in business. read more

Very disappointing experience with Alo's online order system. I placed a store pickup order on May 4th for an item that was listed as in stock and advertised as ready within 3-5 business days. Nearly a month later, my order is still not available for pickup. I've contacted customer service multiple times and even visited the Beverly Hills store in person, but no one has been able to provide a clear timeline or resolution. What was most disappointing was being told that this situation had not caused any inconvenience for me (by their customer service agent name Blue), despite the extensive delay and multiple attempts to resolve the issue. I love Alo products, but the customer service experience has been extremely frustrating. As today June 1st, I still didn't get any updates for the item I paid on May 4th. read more

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My Experience with Alo Yoga's Rewards Program and Customer Service I have been a loyal Alo Yoga customer for years and have spent a significant amount of money supporting this brand. Throughout that time, I participated in their rewards program with the understanding that my purchases would allow me to earn points that could later be redeemed for rewards. For several months, I repeatedly checked the rewards section to use the points I had earned, but there were never any meaningful rewards available. I have screenshots documenting that I consistently checked and found no available options. When I contacted customer service, I explained that my concern was not about receiving a discount or a special offer. The issue is that these were rewards I earned through my own purchases and loyalty to the company. I was not asking for a favor or compensation -- I was asking for access to the benefits I earned. Unfortunately, my experience with customer service was extremely disappointing. Instead of addressing the lack of availability and the customer experience issue, I repeatedly received responses referring to terms and conditions and was offered a discount code. A 10% discount does not reflect the value of the purchases and loyalty I have provided over the years, nor does it resolve the issue. I believe customers should be able to trust that loyalty programs provide real and accessible benefits. My concern is the lack of transparency and the feeling that the rewards program was promoted without a realistic opportunity for customers to use the points they earned. After this experience, I no longer feel comfortable supporting the brand. I am sharing my experience so other customers can be aware of what happened and make informed decisions. I hope Alo Yoga takes customer feedback seriously and improves the transparency and accessibility of its rewards program. read more

Staff are unhelpful and seem not to want to help you with any questions on what's new . As soon as you walk in not even a greeting . I would advise corporate to check cameras and monitor the lazy staff here . read more

ALO - Proof of purchase after I drop my negative review - Men's Clothing Near Me - Beverly Hills, California

Very nice location. It was crowded with customers hanging in the middle of racks chit chatting. The selection was great! A good verity to choose from. The value of clothing was on the pricey side but in good quality. I will come back to grab a few more things when color skeem changes. I do love the location, it's easy to walk to while site seeing or grabbing brunch. read more

Staff was very helpful and friendly. I had a hard time looking for some pants as I'm short and most of their pants are made for tall people. Found some hoodies and tops that I liked and their shorts fit me just fine. This store is pricey but the quality is good. It's worth it! Check it out! read more

I went there again to check sizing on their shoes because they are not consistent, I found the help to be like zombies standing around in nice work out clothes read more

Ella helped me and she's petite like me. I'm letting her pick out some XXS loungewear so I can try it on. They have great colors and styles that are so beautiful and comfortable!! read more

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ABSOLUTELY NOT i bought one of their sweat sets for $300!!! And a week later I found a hole in the neckline. And costumer service was HORRIBLE they were so rude and wouldn't help me and not to mention that they were Incredibly rude and fat shamed a postpartum lady on TikTok. there store was also gross I found a spider web with LIVING spiders on the item. Also if you want to hear kims story her user on TikTok is @kim.can.do read more

I stopped by this store in order to exchange an item that I purchased online. The store was large, clean, and had lot of items. The service here was excellent and upon entering the store, everyone who I interacted with was quick, professional, and kind. Yes, the items are expensive, but once in a while they have great sales and most items are of excellent quality (as well as look great!) For parking, I used the public parking garage on the opposite side of Alo. Enter on Canon, between Brighton and Santa Monica. This was just one block away and free for the first 2 hours (and I believe $3 every half hour after that?) When coming on a Saturday morning around 1045am, it was very easy to find parking, and only a 2-3 minute walk to the store itself. Tip: if you're only looking for something very specific, check online to make sure that they actually have the item in THIS store before you make the drive out. read more

They make quality clothing with a good fit at a slightly better retail than Lulu The store is beautiful So one can assume their design department and in store designers are very good What they need to get right is at hiring in store workers that are actually nice and not disgusting condescending human beings It is fine to shop online but if you are unfortunate enough to try to exchange, return or interact with any of their employees- then good luck to you So to Alo- I say GooBye read more

I bought a pair of socks from the Beverly Hills store, and they had a hole in them right out of the package. Unfortunately, the store refused to exchange or refund them, which was very disappointing. read more

Everyone who works here is rude and not helpful !!!!! Most judge you and I heard they huddle and talk ish in the back. Like we're the ones who can afford 190$ sweats lol it's pathetic .. being good customer service back!!! read more

Poor Quality clothing and bad customer service for $150 sweaters I purchased two sweaters and both began to fray almost immediately. When my gf brought them in to show the manager, she was told to send them in for exchange. We did that and then didn't hear anything. When I reached out, I'm told the bone colored sweater is no longer available and won't be until next black friday(11 months). So basically I am out the bone colored sweater that frayed in quality, and they couldn't bother to mention this ahead of time. Let alone respond to calls or emails. And I had to spend an hour on the phone because they couldn't confirm both sweaters were sent in. And we were charged shipping to return these frayed items. Beverly Hills store was rude and referred me back to customer service. read more

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I work in the area and I went on my lunch break to grab a pair of windbreaker pants I have been looking at online . when I walked in the store I was not greeted by anyone even though two people were standing in the front one who appear to be a greater. I walked around the store for a full 10 maybe 15 minutes. No one spoke to me. I walked past the same girl three times. I also walked through the entire store, except the mens side . Not one person spoke to me. when I decided to leave because I didn't see the pants I was looking for on the floor as I was walking out, the blonde girl in the front told me to have a nice day. My immediate thought is so you saw me and didn't say anything ?! I will never go back to that store again! I've made most of my aloe purchases online cause I started buying during Covid but not only will I not go back to that store now I'm rethinking the price of the items and it's probably just not even worth it so I'm done with Alo. And you can thank your sales associate for a lost customer I only gave one star because I had to give something in all honesty. Zero stars is what I wanted to give. read more

After a positive experience at The Grove, it was time to try out the shorts I had my eye on. Since I was solo for this trip, I decided to try out their Beverly Hills location. I felt this was a smaller store than the Grove, but I could be wrong. This time, I had a guy offer assistance and he helped me grab the shorts (now two different pairs) in both the XXS and the XS, in addition to another pair he suggested (they do their job well here). As expected, I was the dreaded in-between sizes, and I honestly don't know which size to go with. I guess the XXS may eventually give, but I don't know how long that will take. The ones he suggested I passed on since the inseam was longer than I preferred. Once again, I left with a good impression of alo, considering I would normally never set foot within until I was obligated due to other people. I DID return (after my dismal visit at an Orange County location, review for that to come) when I was narrowing down my choices (again) and I ended up with the Aurasoft short in XXS. Richie was the guy who was helpful on my previous visit, and he actually remembered me from then. Once again, a great time was had here, and I can't believe I'm saying this, but I'm looking forward to my next visit. read more

Just wanted to stop by here and compliment the larger Alo team for the amazing fire relief program they put together. The event was compassionate, so well thought out (food, waters, kind volunteers & staff, people to help with bags) and organized. The merch they provided was super useful in the moment - nice quality and usable for people who needed easy and comfortable clothes as they tried to navigate next steps. Really appreciate all that was done. read more

Shoes very comfortable Look great as I can walk all day I hope they make an all black sneaker Excellent customer service read more

Alo Yoga is an interesting place, especially their flagship store in Beverly Hills. On the one hand, it's basically just an expensive retailer in Beverly Hills, which fits right in with the other shops on the street. On the other hand, there are classes and the staff seems incredibly knowledge about the products and fanatical about the Alo lifestyle. The question these days with the "athleisure" brands is pretty much, is it worth the money? From Alo to Lululemon to Athleta, is their proposition worth your time and money? That's something I can't answer for you. For me, it's still a debatable question. While Alo's clothing kinda lean toward the athletic side, there is a sense that they're really marketing to a specific body type and in some ways their stores kind of make you feel that way. I don't know if that's the brand identity or just the Beverly Hills location, but there's an underlying feeling that if you don't look a certain way, you're not really getting the full service from the store as if you had that specific look. I hope I'm just being paranoid, but that theme seems to show up in a lot of other reviews. With regards to the quality of their product, it's comfortable, but make sure you try everything on as their sizing is a little different than their competitors. Is their higher price point worth the premium? Reluctantly...no. While their colors are more muted, their fabric choices aren't so different that they warrant the premium. So, why go? I feel like that's the question every marketing department is trying to answer, right? I think it's an image that you're trying to portray or a lifestyle you really enjoy and Alo does a good job at this specific task. Would I like it if the staff were more friendly to all customers? Absolutely, but I do think that has more to do with this location than anything else and let's hope that's the case. read more

Hmm it seems like the Alo hype is winding down. The store is pretty and the clothes are laid out nicely but the fabric and quality of the clothes were disappointing. You'd expect better for the way they're priced but nope. I couldn't justify paying retail for any of the clothes there. Pretty to look at but not worth it. read more

I've never received less than five star service at this location there's been times the women allowed me to charge my phone while I shopped, Allowed me to go get lunch across the street at Il pastaio while holding items in good faith that I would return because I found myself hungry a long shopping lol And, I never left them hanging, only to return with a full belly hehe The women here are beautiful inside and out and they treat customers with dignity and respect. I have never felt pressured to buy anything and as a result I always buy more than I need to. I did have one young lady tell me to size down in a yellow light pastel yellow biker shorts to which my butt crack could be seeing which resulted in me having to return and that's actually just quite funny because the fit was good on the waist but my behind stretched the light fabric to thin in the back, it was beyond sheer and not tasteful yet she thought it was so hot, so bless her heart! Lol Now, I do a lot of shopping around Beverly Hills and I believe that the management here does well because the women that work here are happy they don't seem stressed out. I've never felt like they were trying to upsell me or get me more items than that I needed, and in this day and age that's to be appreciated it! 5 stars as well deserved ladies! Till I see you guys again! read more

I did not like their service. The workers here are not friendly or helpful. Had I not known what I wanted I would have just ordered online. I Giving them 3 stars for the quality of their items. read more

Unprofessional sales people, non caring and rude Not helpful Making fun of customers???? Horrible experience and won't recommend at all .. read more

Alo is the best most appropriate yoga attire and comfortable casual yet sleek wear. The manager Carlos is on it with any help I need plus always remembers my sizes for the different fabrics. As with most yoga clothes the fabric may alter the size that best suites your body. I'm addicted to Alo clothes because they definitely are the most attractive of all yoga clothes designs. read more

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I came here to exchange a top I received for Xmas from my teenage daughter. I didn't have a receipt and it wasn't linked to my account so I was hoping for someone willing to help. Immediately the associate had no idea so she called the manager Margarita; who didn't want to help me so I left. After calling customer service I found out that I could use the bank statement to find the transaction number so I went back to the grove and they were more helpful with the exchange. The manager at the grove took her time and was professional. I'm shocked that they wouldn't have better trained people in customer service, especially in Beverly Hills. read more

absolute worst alo location ever!!! they want you to pay $$ to exchange for a different size. what a joke. managers and employees are useless and not helpful. will avoid this location at all costs!!!! ew read more

Did not look my best one day when shopping for a birthday gift. But staff was super friendly and helpful

After telling a couple of friends about what happened with my gift cards here, a couple of them told me that they experienced the same thing- empty gift cards only a few days after being purchased. Something needs to be done about this ASAP. read more

If you want to be ripped off, then buy online on their website. This is one of the worse companies i've ever experienced in my life. A coworker came to LA from brazil for a few days and bought a jacket on their website. He paid $25 for express ups shipping, they said 1-2 days delivery on the website checkout page. 3 days later the package hasn't arrived yet and my co worker had to go back to Brazil the next day. I called to cancel the order and i had to fight to get a refund. Ups would t deliver it in 1-2 days that was a scam, and the customer service told me i had to call ups to ask them to re route the package to their warehouse, excuse me? i'm not doing your job! I didn't even have a tracking number all i had was an order number 7 days later today i had to call them again to find out where was the refund of $151.11 the CSR said the package hasn't returned by ups yet, therefore i wouldn't get a refund until ups had confirmed the shipment of package back to their warehouse. Not my responsibility! i had to throw a fit then she found the returned package was already at the warehouse 2 days earlier. Apparently only $128.11 was going to be refunded, the $25 for UPS express shipping was stolen by alô yoga. why should the customer be ripped off for shipping cost when no package was delivered to us? You need to refund the $25! They can't lose it but we can? ridiculous ! read more

It's impossible to get anyone on the phone there. I've been trying to reach someone at the store with a question about my purchase and no one ever answers. Very frustrating. read more

This store sucks!!!! I went to the store and the service was horrible, first of all there was a worker following me around, like I was going to rob something. Next I wanted to try something on and it was almost like I was invisible. There was a girl there that ignored me and when another girl came I was finally attended. While looking around I asked where I could find an item and was told where to find it instead of being directed. Finally at checkout the cashier couldn't even look me in the eye and the only thing she said to me the whole time was the total. Horrible store, I've NEVER experienced this at any other alo store. Don't go here! Go to Santa Monica or manhattan beach those stores are great and have MUCH BETTER service!! read more

I bought 3 pairs of joggers from Alo and all of the zippers broke off, pockets tear easy, nothing is wearable anymore. Everything is pricey and Bad quality. Not recommend. read more

Worst shopping experience ever! Service was so bad. Everyone works there looked like they are underpaid, giving a shitty face to all the customers. Lack of training and basic etiquette. I would recommend adding how to be respectful to customers as part of the employee training program . Also, they are so desperate to sell the god damn new vegan shoes without no respect to customers' shopping experience. read more

Absolutely in love this store & the yoga classes are amazing!!!!!!! Staff are so helpful & sweet. Marie is incredible Monday's & shayla is amazing on Saturday. Also Harper sometimes subs shes also great. All the teachers are so on point - they adjust your form & give you excellent tips. I really value their expertise as hey we can all be more flexible. You will walk out of a session floating on a cloud. They have the doors open upstairs so you get this gorgeous breeze while in the practice. Loveee alo best yoga in la & cutest clothes ever Update - today Brooke was subbing and she did such a terrific job. I came in beat down from a heavy work out and left completely energized.. Brooke gave us some awesome core, breathing tips. Like all of the instructors here was so knowledgeable and precise without being condescending. Alo is the absolute best yoga ever - who needs Valium when you have these awesome chicks tea read more

ALO - Men's Clothing Near Me - Beverly Hills, California

Been to all ALO YOGA stores in LA: pacific palisades, Santa Monica, The Grove, and Their flagship "beverly hills," I have to say Beverly Hills customer service is the worst customer service I've received. I can not believe it's their flag ship store, please replace your manager. She is horrid and provided me a nightmare experience. Being in high end / luxury retail sales for most of my career, The BH Alo Yoga manager shouldn't deserve to be here representing such a great brand. Avoid the BH Alo yoga store at all cost if possible. read more

This is by far the best Alo location in terms of staff friendliness. I'm a huge Alo fan and when I was shopping here several employees complimented my hair and gave me random curly hair tips which I super appreciated. I ended up buying the shampoo and conditioner from Alo along with my purchase and I really like it for my 2b waves. Just wanted to shout out the team beacuse I've been to all the LA locations and this one is my fav! read more

Great selection of clothing. Love this location as well as the fashion island one. The staff was incredibly helpful

Love their clothes. Customer service is the worst. They don't know how to make their customers happy after they have messed up a transaction. It's, "unfortunately we can't do anything about it" and that's it. Highly recommend never going to an alo store and just ordering online. read more

Andrew n Sam we're extremely professional and courteous! Sam went out of his way to assist me with a return. Exceptional customer service!

Love their classes (shout out to Shayla!) so it pains me to leave this review, but the experience I had in their retail store today is just not ok. I went in to browse and try on a couple sizes. I was standing there looking for about 5 minutes, and there was an older white man near me. During those 5 minutes, two separate sales associates and went up and asked him if he needed any help, and even addressed him as sir! Did they bother coming up to the young, Asian American guy? Nope. I was ignored the whole time, and there's no way the sales associates didn't see me because I was seriously 5 feet away. So you know, just some good old fashioned discrimination in 2019 in Beverly Hills. Alo associates will let you know if you don't fit their brand/image and don't want you in their store, I guess. read more