Service tech forgot to put my friends oil cap on after oil change and her car exploded and burnt to…read morethe ground 30 minutes later!!!! Total loss. Scary and dangerous. She is lucky to be alive and that her kids were not in the vehicle. Avoid this business. This happened recently on 1/19/26.

Trey at Ankeny LOF has extremely good customer service paired with great communication with his…read morecustomers. He was polite and informative and gave me options with pushing at all and made me feel confident I'm my service today. He even offered me multiple beverages along with checking all my lights. Ticket 2-0538893

They're complete vehicle inspection is very detailed and they provide pictures of everything. They…read moreinspected with an estimate of how long everything should last.

I originally visited this shop based on recommendations from long-time customers, and it pains me…read moreto have to write this. I had hoped the situation would be resolved without needing to leave a public review. Unfortunately, after my own experiences, as well as concerns I later heard from others, I cannot in good faith remain silent. My first visit for a standard inspection was positive and professionally documented. I genuinely appreciated the information provided and how it was presented at a reasonable price. However, my second visit for electrical diagnostics raised serious concerns about billing transparency, communication, and professionalism. I am hard of hearing, so clear communication and billing explanations are especially important to me. I was billed for a $50 general inspection plus two separate $145 electrical diagnostic charges without clear explanation beforehand. I agreed to the inspection and one diagnostic charge, not two. My primary concern was a radio intermittently losing power during startup and shifting, which can often indicate a voltage drop or grounding issue. The only documented testing referenced in the report for that concern was a parasitic battery draw test, which showed a normal reading. The note provided stated that these radios commonly fail, but no documentation was provided showing testing of the radio's power supply, ignition feed, or grounding related to the intermittent reset condition. Because the diagnostic explanation was inconclusive, I later performed my own troubleshooting to better understand the issue. Through systematic testing of wiring continuity, ground integrity, and power supply under load, I was able to isolate the fault to a specific failure that was not the radio itself. Additionally, I mentioned at drop-off that I suspected a burned taillight circuit board simply as a courtesy so the shop would be aware of it. I did not request a separate diagnostic for that issue. However, I was billed another $145 diagnostic charge to remove the assembly and confirm the circuit board failure without any prior discussion that this would be treated as a separate diagnostic service. When I asked for clarification regarding the double billing and scope of the diagnostics, the interaction became defensive rather than collaborative, and the concerns were not addressed constructively. Battery system checks are a routine part of most general inspections, which made being charged an additional diagnostic fee for that same testing especially difficult to justify. Paying for professional expertise is expected, but in this case I paid $290 for diagnostics that did not meaningfully address the issue I brought the vehicle in for and included work that I did not clearly authorize as a separate diagnostic service. When billing transparency, technical clarity, and professionalism break down in a customer service industry, it becomes difficult to maintain trust. Based on my experience, I would strongly recommend that customers request clear written confirmation of what each diagnostic charge includes before authorizing work.

Everyone is great! Especially Jeannie and Ka'Chyre! Explained everything perfectly. :)read more

Do not use this location. I was having issues with my car starting in the morning (made a loud…read morenoise). I was due for an oil change so thought it could be related to that so I got my oil changed here. I was told by one of the mechanics that I had metal in my oil and to see a full mechanic shop. So I take my car to a mechanic a few days later and they inform me that my oil and oil filter were in fact not changed and doesn't look like it had been changed for awhile even though I got my "oil changed" here regularly. Stay away!

Jiffy does not take responsibility for damage they've done to my vehicle. They broke the ignition…read moreswitch and the steering column and refuses to take any responsability for it, will never go there again. Horrible Customer Service!

Every time I go to Jiffy , I get an excellent experience! Top notch professional team. Thank you…read morefor putting air in my tires!

Required new shocks and struts. They were able to fix in a timely manner and under other estimates…read more Also a super friendly staff.

They are rude as hell and generally unpleasant to deal with. I got screamed at for pulling my car…read morein the wrong place (the place they told me to on the phone) and then the guy called me sir when im clearly a woman with long hair, yoga pants, etc. There are a million other places to go with younger more professional men that aren't rude and aggressive towards you. UPDATE: They left weights in my tire. I do believe this was on purpose. I have no idea why they decided to pick on me as I tried to be very nice to them. Do not go here if you are a woman. Cars alignment feels totally off now, tires wobble at high speeds and the entire under carriage squeaks when I go over bumps. Putting someone's safety at risk because you don't like their first impression is a horrible way to conduct business

I have a motorhome and both of my rear inside tires (got "dualys" in the rear) got low for some…read morereason during the six months I was in Iowa. After having AAA Motor Club come and puff up my tires, I drove here to get the tires checked. They didn't find any problems, I was told they maybe did some "resealing" (whatever that is....) and my valve extenders were ok, and they didn't charge me a thing! I argued and said, "I must pay you for your time" and they said "no." Ok, so if the manager is reading this, I DID go hunt down a bank so I could get some extra cash and I came back and gave your employee a "tip" for all the work done. My tires seem fine so far! I'm crossing my fingers! Ok one caveat if you are in a motorhome: They can only work on tires with up to 20 inch rims. My Class C motorhome seemed workable to them. Based on what they said, if you are in a Class A, you may have to go elsewhere. If you bring your motorhome here, you will have to park at Menard's next door as there is no good place to park an RV in their lot. When you bring your motorhome over to their working area bay, DO NOT use the Menard's "cut through." Right after the "cut through," there is a dip that you will get hung up on with low clearance in the RV. What you need to do is go out, and go BEHIND the Chili's next door (and pray for not many cars in the Chili's parking lot....). Do NOT go in front of the Chili's. If you do that, there is a "hump" that may hang up your RV with the low clearance. When I brought my RV over, I did go through the Menard's "cut through" but I made an immediate right turn through the Big O parking lot. Well, don't try that either! I scraped bottom on the initial part of the "dip" trying to make the right turn. Just go out of the Menard's lot and drive behind Chili's. When you are done, do the same thing, go out behind the Chili's.

Why bother having an apointment? It took 90 minutes to put on tires I ordered. No communication…read moreand it wasnt that busy. Inexcusable. I've been to Discount Tire without an appointment that's faster A joke

I bring both my family and work vehicles to this location, they've always treated me well and the…read moreprices are always reasonable.

Stopped in for a check engine light on wife's car that they then diagnosed as a bad heater core…read morewhich was reason for poor heat in vehicle and coolant issue light. They quoted thousands for parts and labor. The Mazda vehicle she drives has a visible heater core from the glove box. No leaks, no signs of coolant anywhere. Simply took it home and filled it with coolant. Heat has been fine, no more engine lights and no signs of coolant loss for the past year. Mechanics WILL try to swindle spouse for thousands in repairs and guess work before attempting the $10 fix first.

I have an odd car, it's a Chevy Cruze Turbo Diesel. My check engine light is on, ran codes, it's a…read moreturbo boost issue and an exhaust temp. I just had the alternator replaced and DEF tank replaced at Bob Brown Chevrolet. Wouldn't you know it, it's the alternator and the turbo. I really appreciated Josh and the technician who were just honest with me, time to say goodbye to my beloved car. The cost of replacing the turbo, plus the fight I have to go through with Bob Brown isn't worth it. I hate dealerships, but had no choice for the first repairs, finding a mechanic to work on this car, besides the dealership has been hard. I will bring every car I own to this Midas. 10/10

they did a great job when it came to in my vehicle and will only take my vehicle there in the…read morefuture

The best customer service for vehicle maintenance that I've seen in YEARS!…read more Very friendly and genuinely thoughtful staff. looked not just at the present but the future and were more than willing to help work with me on what I could pay today to get what I needed Done. They have a promotional deal they offered but didn't push or try to cram down my throat like some places might have. Overall just a fantastic experience today.

Bought some Nitto Neo gens (over a 20k manufacturer mileage warranty -280tw) that wore EXTREMELY…read morefast. (less than 5k miles) I took the car back to show them this. Rod immediately blamed it on the car, the second he looked outside and saw it. Saying it's a mechanical issue with the car and they absolutely wouldn't warranty any tires I put on that car. (So how's it a mechanical issue if you're gunna say that? Can't even fix the "issue" you claim it has [it doesn't have any] and then get some new tires that come with a warranty?) I tried to explain to the the him, and maybe he's too old fashioned to understand, that just because a car has low ride height, doesn't mean that it's "stanced out like crazy". less than 1° of camber. showed him right there in the lot, with his tread depth indicator gauge, the tires worn to 3mm tread depth across the whole tire, And I told him I can show him alignment print outs that prove the alignment is good. (because I cannot have them do it as their alignment rack doesn't accommodate cars with low ride height.) His response was "well I can make that alignment sheet say whatever I want it to." okay, well I'm truthful and not a dishonest person, so I wouldn't do that, this is my safety we're talking about here. Maybe you're dishonest and probably willing to do that to customer vehicles that way you can say they're "in spec" when you send em out after they pay... aside from the car not being able to safely go onto their alignment rack, I'd prefer to never have any of them behind the drivers seat again, since the last kid that went to move it into the shop had to ask me how to get it into reverse. That point aside, why would you sell me those tires, tell me the manufacturer warranty, see the car, install the tires, and then tell me you're not going to warranty them when i come back within the first 5k of my 20k+ warranty? I've taken every vehicle I've EVER had to these guys for all my tire and alignment work for my ENTRIE adult life... mainly because I used to work there back in 2012... and I will NEVER, spend another penny at this this store.

Update: I'm following up on my previous review. I was charged twice over $500 extra due to what the…read moremanager acknowledged was a system glitch. I was told the duplicate charge would be refunded, but as of today I still have not received the refund. While the staff were polite and acknowledged the issue, it's frustrating to still be waiting for money that should not have been taken in the first place. I would strongly encourage customers to verify charges carefully and consider waiting to pay until services are completed to avoid potential duplicate charges.

They were very helpful and very professional. They are a great company to work with. I recommend…read morethem very highly. A great team who cares about their customers.