The female at the Amazon return spent a long time with a man that didn't have his returns ready and…read morewanted to talk about his grandkids and other things. She acted with no urgency even though there was a long line. I do not recommend this location for Amazon returns! I've been to this location before and the same thing! She is slow and talks to people even though there is a long line. I recommend driving a little further and go to the one South of here near the US 60.

I was just in there today to grab a few items really quick. I was greeted by Julie in the men's…read moredepartment who was incredibly sweet and offered help if I needed anything. Even while I didn't, I appreciated the thought and friendliness. Great customer service!

This store was busy today! Even with several customers in the change room and on the floor, a gal…read morenamed Jen provided outstanding service. Not only she bring me different sizes and various colors of items to my dressing room but she did it with professionalism and kindness! She was so sweet! Thank you Jen for making it a very enjoyable shopping experience this afternoon!

Long time online shopper and never go into the store, but after receiving a robe as a Christmas…read moregift that wasn't quite my style I went into exchange it for other stuff that was more me. Ashley was extremely accommodating, and has a very helpful bright sun shiny attitude. A great addition to the Chandler Mall VS team!

On our little shopping trip Coach was our last stop & to our surprise they were closing shortly…read moreafter we entered yet we weren't rushed! My husband was in need for some all white sneakers & when I say he is picky I mean it, so being that he loves Coach shoes we had to see if they had what he was looking for! The salesgirl was very pleasant & so helpful even though they were closing shortly after we arrived, my husband decided on two styles to try on. Thankfully the style that he preferred was the shoe that had his size & as he likes to say... it was meant to be, therefore must be bought!! Well my husband was leaving with a pair of shoes, therefore I had to find something for myself... sorry girls, now I was really thinking what did I want? I wasn't interested in a purse so I went for a wrap, I love wraps...I have to own a variety of wraps! I chose a wool/silk blend wrap, brown with the signature that they're known for! The wrap is a nice light weight with a nice sheen to it where you can see the signature in the fabric... love it! For coming into this store 30 minutes before closing we still received great service, thankfully because that can definitely make or break a sale! Then the next day I was completely blown away because I opened up my email & found that one of the Coach store associates, Ciselly wrote me to thank me for our visit to their store! I've never received such an email ever from Coach & I used to shop @ the main Coach @ The Falls in Miami not the outlet! To me that speaks volumes on this particular store as a whole & how we were treated from the moment we entered until we checked out, then to get an email from Ciselly.... this location will definitely see us again!!

You can find good deals here and they are always having different promotions. Staff is always…read morehelpful and the store is organized.

My absolute favorite boutique in Arizona! Such a staple. The staff is incredible and really pay…read moreattention to you. Ashley is favorite part/ she's always so helpful & picks stuff out that fit my body & what I'm shopping for. I genuinely enjoy seeing her everytime i go!! My favorite part about this store- they don't carry multiple quantities of the same thing so you really are getting unique pieces you probably won't see on someone else. They have the BEST dresses. At boutique pricing but staples- I have multiple dresses I've accumulated over the years i still reach for & still in perfect condition!!

Unfortunately, this store has been under new management for the past year and has become…read moreunrecognizable. What used to be a cute, organized, and friendly place to shop has become unkept and never has the selection that it used to. The service aspect has changed so much under this new manager, it seems they do not understand what it means to run a business. The last few times I have been in here, there has only been one employee working! Today I finally asked what is going on because she was running around trying to help five different customers at once! Apparently, their manager is only scheduling one person to run the store because she doesn't want to pay anyone, and the manager can't be bothered to show up and run her own store! I feel so bad for these employees who obviously get zero help from their manager and are expected to run the store by themselves. It is really sad to see a great boutique turned into a mess because of one manager who is incredibly selfish and careless. Really unfortunate, and I will never shop here in the future ever again.

J. Crew what is not to love other than walking into the store to find some amazing savings on some…read morebeautiful cardigans... you guessed it, I'm obsessed with cardigans! My next piece of furniture will be an armoire for my cardigans, lol! I walked in & was in cardigan heaven of some beautiful pieces, then I was greeted by the lovely associate Marcy who was rearranging some clothes. She offered her help in me finding any pieces that I was in search of as I told her I was looking for some nice cardigans for my visit to my Aunts & Uncles in Boston this November. Well once I mentioned Boston we hit it off as she reminisced on her younger years & her visits to Boston, Marcy helped me along the way finding some amazing cardigans that will last for many years to come! J. Crew had a special going on with everything in store at least 40% off; so being that some items can be a bit pricey that does help save a few coins in your wallet for the next store you visit, lol! After deciding that I was going to stop at three cardigans & my husband picked out his selection of jeans, Marcy couldn't help but tell me to take a look at the final sale items in the back of the store! Thankfully I found some nice short sleeve pastel t-shirts for 60% off which you can't beat! Everything that I purchased I just love & can't wait to wear... don't know which cardigan I want to wear first, love them all so much! What makes this store great isn't just the gorgeous, high quality clothes that they sell but the people that are there to help you! They're not there to hunt you down but they're there whenever you're ready for their assistance & they're so nice without being pushy to make a purchase you may regret later! There's so many stores out there that can use more associates like Marcy because it's also those associates that can help to make or break that sale!

Great store and customer service. Emma and Mia were super helpful…read more Mia helped me with a return. I spotted a cute necklace displayed up on a shelf (see photo) that was the last one in the store and Emma got a ladder and got it down so I could buy it. I also embarrassingly bought the wrong size pants and exchanged them like 5 mins are buying them. Doh! Emma was super accommodating and didn't make me feel dumb. Both employees wore face masks. Thank you!!

If you're a person of color, don't expect a greeting. I was one of maybe 2 customers and 3 workers…read morelooked at me and went about their work. I understand if you're busy, but you work in retail. I left without buying anything. Aside from the bad customer experience, the selection leaves much to be desired from an inventory and pricing perspective.

Great customer service! I stopped by to look for a new denim jacket and the women's rack had both…read moremen's and women's denim jackets mixed together. I asked one of the associates if they could find a women's jacket in my size and they went to check in the back for me. Unfortunately they didn't have what I was looking for but they did have a lot of inventory and it was a nice and organized store. This is not always the case for Gap Factory stores so this was a pleasant and enjoyable experience!

I'm so impressed with the exceptional service I received at SanTan Village Gilbert AZ store 4551…read more Congratulations to Terri and Carmen; they are absolutely fabulous. They took the time to help me, and I'm so grateful for that, I've never been to a store with such excellent amazing customer service, Congratulations to the company for having such excellent wonderful ladies working here. By the way the store is very organized and clean, and I found great discounts.

Carmen was the absolute nicest and so helpful! We had a wonderful shopping experience today!read more

Be careful of the scams & make sure the item has the original price tag. They take original pricing…read moreoff of tags. You can tell because at the bottom you will see the perforation instead of the original price. This has happened several times on various items.

The store workers are really friendly and helpful. They'll offer to look for sizes in the back if…read moreyou can't find your size. Great selection of clothes, especially the boys' clothes. And they have the Polo Café merch!