They are awesome. They handle your situation. They are excellent and work with you. The staff are…read moregreat.

During the exam, I was in a closed room with a male PA and his female assistant. I was asked to…read moredrop my underwear. I questioned the instructions (here/now). I was told yes. I found this totally unacceptable and disrespectful. After my appointment, I called to switch doctors/PA, and since I've been looking for another dermatologist outside of this practice. My experience with APDERM was anything but pleasant, and I would not recommend them to anyone.

It appears that they suffer from the same thing other places are suffering from, can't keep a…read moredoctor. What's worse is the admin staff can't contact you in time to let you know that your appointment is cancelled and you show up and waste an hour of your day. On top of that, they don't seem to care. Not sure when it happened but empathy for the patient no longer exists. For all they know I am there for my cancer screening and this is a very tough day for me. Instead of showing any compassion, they immediately get defensive and try to tell me that they were unable to reach me to notify me of the change. How about hey we lost a doctor but we know this appointment means a lot to you so we have another one for you to see. I went home and checked my email and I have 12 emails from them over the last 7 months trying to get me to buy stuff. Not one email about my appointment change and that is selected in my preferences. Zero accountability...Take your business elsewhere, there has to be a place that actually cares about their patients.

Second appointment you owe deductible. Paid them. Recd bill in mail from billing department…read more Paid. Third appointment. Received bill from billing department. Paid. Fourth appointment you owe... that's what I just paid to billing department. I'm not paying again. So now I have melanoma that needs attention and have to find new DR. They need to coordinate.

Front-end customer service could improve communication with patients regarding wait times that go…read morebeyond 15 minutes. I got to my appointment 15 minutes early, but after waiting an extra 15 minutes past my scheduled time, I went to the desk to ask about when I would be seen. After waiting ~15 minutes for a response, a staff member finally told me it would be an hour wait from appt time since they were running behind. I was surprised that the front desk didn't notify me about the delay when I checked in or at least give me a warning about the wait. Because of this long delay, I had to reschedule my appointment.

I followed Michelle White after being a patient of hers at her old practice for many years. I like…read morethe new office so much better than her last one. It's new, bright, and all the staff was really nice. Huge parking lot. I recommend them for your dermatology needs.

We met with Abby Finkenauer. She is an excellent provider. She did an extensive evaluation of my…read morehusband's skin and made recommendations. They also worked vigorously with our insurance to get approval for the medication she recommended for him. We recommend Northeast Dermatology in Bedford!

I would give it a zero! The scheduling department is a…read moredisgrace! And they cancel your appointment without even telling you. I took time off of work to go in and have them inform me that my appointment was canceled! Thanks for the notice! The doctors are nice and very thorough. The office department is the worst. I will not be going back and I will not be bringing my family.

Today June 15 2020 NH PHASE 2 Covid. We can now eat in restaurants but need a mask on the exam…read moretable at a Dr. office! This practice should tell you when making an appointment that you're required to wear a mask at all times during your visit. After checking in, getting temperature taken (not told what it was) and asked if I've traveled outside of Maine, NH or VT in the last 14 days I was brought back to a room. She then asked me to keep a face mask on. I questioned why I need to wear it in the exam room (I have asthma and severe anxiety when face is covered). She said it was mandatory and would go check with Rachel (NP) to see if they would still see me. She sent Laura (office manager) in to talk about wearing the face mask in the room, said I swore at the nurse and it would be best to just go to urgent care. Extremely unprofessional. As I was leaving Dr Collins (known for 30+ years) was in the hallway and I had a brief discussion about what had just happened in his office and was there to have my ears checked. He had given me a prescription (antibiotic) in April while out of state. Ear pain is back and so am I. He could've taken me in and checked my ears. Instead, told me Rachel is still on the phone (40 minutes after 11am appointment time) and to call in if I'd like a prescription refill. I've had severe dizziness and and vertigo for 2 months, never had an ear infection and my grandfather died of brain cancer. Wow, thanks Doc.

I met with my new PCP Alex Jones. He is awesome! He listens and is kind and respectful and he…read moreknows his stuff. Great bedside manner. Would highly recommend him to anyone!