Front-end customer service could improve communication with patients regarding wait times that go…read morebeyond 15 minutes. I got to my appointment 15 minutes early, but after waiting an extra 15 minutes past my scheduled time, I went to the desk to ask about when I would be seen. After waiting ~15 minutes for a response, a staff member finally told me it would be an hour wait from appt time since they were running behind. I was surprised that the front desk didn't notify me about the delay when I checked in or at least give me a warning about the wait. Because of this long delay, I had to reschedule my appointment.

I followed Michelle White after being a patient of hers at her old practice for many years. I like…read morethe new office so much better than her last one. It's new, bright, and all the staff was really nice. Huge parking lot. I recommend them for your dermatology needs.

It appears that they suffer from the same thing other places are suffering from, can't keep a…read moredoctor. What's worse is the admin staff can't contact you in time to let you know that your appointment is cancelled and you show up and waste an hour of your day. On top of that, they don't seem to care. Not sure when it happened but empathy for the patient no longer exists. For all they know I am there for my cancer screening and this is a very tough day for me. Instead of showing any compassion, they immediately get defensive and try to tell me that they were unable to reach me to notify me of the change. How about hey we lost a doctor but we know this appointment means a lot to you so we have another one for you to see. I went home and checked my email and I have 12 emails from them over the last 7 months trying to get me to buy stuff. Not one email about my appointment change and that is selected in my preferences. Zero accountability...Take your business elsewhere, there has to be a place that actually cares about their patients.

Second appointment you owe deductible. Paid them. Recd bill in mail from billing department…read more Paid. Third appointment. Received bill from billing department. Paid. Fourth appointment you owe... that's what I just paid to billing department. I'm not paying again. So now I have melanoma that needs attention and have to find new DR. They need to coordinate.

I had an extremely frustrating experience with Dr. Meghan Lidapelli's office, specifically with her…read moresecretary/assistant. I received an email from the nurse stating that I could come in early to complete my lab work before my 8:00 a.m. appointment. I woke up very early and drove in to have the labs done, only to find that the lab orders had not been released, even though the office was open. This resulted in a wasted trip and unnecessary delay. Once I finally completed the labs, I called the office to inform them that I would be running late and asked whether I should still come in for my appointment. I was told that it was fine and that I should still come. While I was only three minutes away, I received a call saying my appointment would need to be rescheduled, with the explanation that the person I spoke to had not communicated with the secretary. That is an internal office issue and should not have been made my responsibility. On top of this, the secretary was rude and dismissive, speaking to me as though I were at fault--despite the fact that I followed the instructions given to me by their staff. As a result, I wasted two trips, drove a long distance, and was not feeling well throughout this process. Overall, Dartmouth has been the worst hospital I've dealt with in terms of appointment scheduling, communication, and follow-up. I would not recommend them to anyone, especially the Bedford office.

Dartmouth Hitchcock, a provider in my network who I have seen for 15 years, charged me over $400…read morefor a yearly preventative visit by scheduling me with a midwife instead of a licensed OBGYN. My insurance denied me. I didn't know I was seeing a midwife, nor was I warned that I could be charged for this provider. Dartmouth Hitchcock showed me no sympathy and told me to always check to see if the doctor is covered in the future. Just outrageous. Ladies, beware.

They are awesome. They handle your situation. They are excellent and work with you. The staff are…read moregreat.

During the exam, I was in a closed room with a male PA and his female assistant. I was asked to…read moredrop my underwear. I questioned the instructions (here/now). I was told yes. I found this totally unacceptable and disrespectful. After my appointment, I called to switch doctors/PA, and since I've been looking for another dermatologist outside of this practice. My experience with APDERM was anything but pleasant, and I would not recommend them to anyone.

I love getting services here! Thanks to Kristen, my forehead is smooth and beautiful. Everyone…read morethere is kind and professional. Kristen really takes the time to explain what she's doing and how to get the best results. I can't recommend them enough.

Best massage business upstairs. Havnt tried the other girls yet but highly recommend the earthy…read morevibe upstairs for couples massage. We loved it. It has a different name then Pelle but yelp asked me to review Pelle and its all in the same building. The med spa and hair place looks very nice and clean too

I have had Dr Anna Ryan and her nurse Linda for years, and when she left and then Linda I have…read moretried searching where she went? She was very professional, and explained things in detail. It seems since Dr. Ryan has left many changes and I have now been bounced around to other physicians with more leaving. So hard when you would like to get comfortable and secure with one doctor. Thank you Dr Ryan for years of treating me.

Worst doctor I've ever been to in my entire life. Absolutely no help with my SKIN condition and…read morevery insulting too. I was thrilled to have finally made an appointment to see a dermatologist but she didn't even know what my SKIN condition was. She looked at the area for about a second. I left there more confused than when I came in. All she did was give me the same prescription my PCP gave me and gave me an appointment for another check up which I will be cancelling.