Our high energy hound mix Chani has used Jill's Pet Resort for over a year now. They ask that all…read moreyour pets are up to date on their vaccinations, and their prices are higher than at other pet care businesses in the area here, but the quality is well worth the extra $$. They separate dogs by temperament, so that high energy dogs like ours get to hang out with like-minded dogs instead of overwhelming the more laid-back ones - benefiting both the quieter pups and our very enthusiastic, very friendly buddy dog. The facility -scratch that- the resort looks amazing, inside and out - it honestly looks like anything a dog could want out of a doggy hotel, and honestly it looks better than a lot of human hotels, too! The first time I left my dog for boarding, I thought she'd be happy to see me, but she almost turned around and went back inside, lol Chani doesn't require a lot of grooming, so I can't speak personally on that account, but I usually get her nails trimmed there, and she always comes out looking her best. The people there are always positive and upbeat when I've gone, and you can tell they love their jobs and care about the pets they're entrusted with. They're my go-to when we go traveling, and the basic package is very reasonable and has everything you need to take care of your dog. They also have tons of fun add-ons (which can stack up when you're not looking, hehe) that let you make the experience that much better for your pup while you're away. Chani has boarded twice for several days each, and has gone typically about once or twice a month for socializing, grooming, nail trimming, fun, etc. I will continue to use their services for as long as I'm in the area, and I'd recommend them to anyone who wants to have peace of mind when it comes to making sure their furry friends are taken care of.

My two dogs were boarded for the first time at this place for one week. The pet resort was very…read moreclean and smelled great upon entry. Check in was efficient after an employee took them back I never got any updates while I was away. It would seem to be an easy text to assure me that they were safe and doing well. A picture or two would have been welcomed. When I asked how they did the person taking my money said "fine". That s didn't settle for me. The price charged was a lot and I couldn't afford all the extras like play time with the other dogs for $20+ per day per dog so I could see them play on a camera. I thought that would be part of boarding. Not here. It is a beautiful building and location but I won't be bringing them to this place again unless they offer more services with boarding. And I had to pay a holiday bonus charge for 5 of the days for each dog.

Lynaire is a TOP-NOTCH kennel. I used other kennels in my area; none of them even come close to…read morethis establishment. From the moment Missy and I walked into the building, til I picked her up 3 days later, I was met with professional caring employees. Missy gets so nervous when she's dropped off - she was not nervous when I picked her up. Lynaire followed actually followed our feeding schedule, did not lose her toy, and smelled great with nails trimmed. The price was reasonable. I will use Lynaire's again whenever our whole household travels at the same time. Thank you, Lynaire.

The only place I feel comfortable boarding my dogs. I know it may not be everyone's preference, but…read moreI prefer that they do not do any group play outside of same family (dogs that live/board together). Mainly for safety and cross contamination risks. Kennel cough can spread like wildfire and I don't want to risk my dog's health. And as much as my little dog may think he can run with the "big" dogs, he could easily get himself hurt in a group play setting. Dog's attitudes can change at the drop of a hat (especially in an environment that is not familiar) and god forbid my dog or any other goes Cujo out of fear or any other stress response. I know my dog is safe there and gets plenty of one on one love.

My wife and I have taken our two 12-year-old dogs to American Pet Resort since we moved to New Bern…read more2 years ago for both boarding and daycare services. Though expensive, we have had nothing but good experiences keeping our dogs with them until most recently. One of our dogs, a very social and well behaved West Highland terrier, was banned from spending any time with other dogs on the 2nd day of a 7-day stay after bitting another dog. He spent 6 out of the 7 days of our trip either in the kennel or, for some reason, the hallway outside the kennel while our other dog was in the kennel--a very strange decision given that he's great with our other dog. Why not have them in the same space? Though my Westie has never shown signs of violence or aggressiveness before, I realize the need for them to be careful and protect the other dogs, but no one at American Pet Resort contacted us to tell us what had occurred. We learned after looking at the online cameras. There we saw our Westie confined to his kennel while all the other dogs, including our second dog, were playing outside. Why didn't someone from the kennel call us to let us know? That kind of proactive communication is something I expect. I was none too pleased to find out what happened only after having to make a call to find out why our Westie was left alone in his kennel during outside time. While away, I made a call suggesting the staff place my Westie and my second dog in a separate outdoor space with one another. The staff member I spoke to said they would do so, but they only did so once. Our Westie spent the next 5 days out of our 7 day trip in either in his kennel or the hallway (?) just outside of the kennel, and has been banned from outdoor play with other dogs during future visits. We will make sure that there will be no future visits.

We took our dogs there for a trial as we will be boarding them for a week this summer. The staff…read morewas wonderful. The dogs had a great time. They were tired out when I got them home. I feel very comfortable taking them there for boarding while we are away!!!

What a great group of people who run this place and all the dogs are well cared and very happy once…read morethe owners return to pick them up! Convenient location, nice, well-kept place with efficient service, and once again, enthusiastic and wonderful staff. As far as puppy ambience goes, I'm not sure if it gets much better.

Great service. My baby (dog) was happy when I dropped her off and happy when I picked her up.read more

I'm so happy to have found Reghan! She is knowledgeable of breed specific cuts!…read moreNot all curly coat dogs are doodles We appreciate how she keeps our girl in true Lagotto Romagnolo form! She's also very confident and patient with sensitive dogs!

Reghan did a great job on our two little Maltese. The best Asian Fusion styling they have gotten…read morefrom any groomer. Despite them being so wiggley Reghan managed to do exactly what we asked of her! We don't live in Cedar Point, but when we are back in the area we certainly plan on making an appointment for our little boy and girl pups at Coastal Canines!

The office staff was ready for my dog and me. They explained everything. I received a sample to…read moredeal with fleas and can order from the pharmacy. The only glitch was that the prior vet failed to send records despite 2 requests beginning 2 days before. If I had known of the problem I might have been able to add my voice to the request. Shortly after I left the appointment I was able to connect and get the records sent.

MY DOG IS DEAD. I'd give them zero stars if I could…read more My 2-year-old German Shepherd went into this clinic happy and full of life. He never came home the same. Within days of surgery he was vomiting, not eating, losing weight, and fighting a severe infection. I fought for him with every vet visit and medication they gave but he DIDN'T survive. He came out sick, suffering, and fighting for survival and now HE IS GONE. What makes this unbearable is how the clinic handled it. When I begged for answers and accountability, I was met with condescension, dismissiveness, and zero compassion. My dog is dead at just two years old, and the people responsible refused to even acknowledge their role or offer any help. They tried to blame his "congenital defects" and anything else they could come up with, rather than admit their lack of competency and failure to truly look at all the facts. His care felt half-hearted, reactive, and sloppy until it was too late. When I met with the owner, Dr. Stelma, after my dog died, I was treated with arrogance and coldness. He was rude, dismissive, kept checking his watch while I was pouring out my grief, and made it painfully clear he cared more about money and his practice's image than the lives of the animals trusted to him. Ranger was my family. He slept by my side every night since he was 8 weeks old. Now I am left devastated, heartbroken, and furious. If you love your pet, DO NOT RISK THEIR LIFE HERE. I hope this shows you the risks of this place.

I thought this place was great until they allowed my fur baby to be viciously attacked by another…read moredog. Then had the nerve to lie to me and tell me that she was bitten on her throat THRU THE CAGE she was in. Now U look at these pics and tell me how she can be attacked thru a cage in this manner?! Im totally livid because my dog is the sweetest and would never attack another dog and then to be lied to my face on top of it?? Im never bringing my dog here again, and I suggest you dont either.

On 5/17/2022 we took our Golden Doodle to this place to be groomed, after returning home our dog…read morewas in distress. Our dog has been dragging her behind since we had arrived home. I know that is normal ,but what wasn't normal was her reactions. As she tried to drink water, she would stop as if someone was touching her. She was clearly not comfortable standing and walking. This continued all night and even as she tried to eat (she usually inhales her food). The next day all these actions continued. Upon inspection she had been trimmed (shaved actually) around her anus and also on the bridge of her nose. It got to the point of being all red like a diaper rash. She was obviously in pain. We took pictures to document the areas.That is when we decided to back to the spa. We returned to the groomer on 5/19/2022. When I questioned the groomer as to how long she had been a groomer, she said 3yrs. I showed her the bridge of her nose first. She looked at me confused and said what?????? What???? I said look at it, it's red!!!! I didn't do that!!!! We'll I certainly didn't.. then to her anal area, it was raw an red all over a 2-3"area. Again what!!!! She said she didn't have time for this and stood in the hall doorway. The supposed manager(who was behind the desk during this encounter)stepped in looked at the area an said sorry, what do you want me to do!!! I said if she doesn't know how to trim Golden Doodles be honest with your clients she shouldn't be allowed. She really had no explanation .. I asked for the owner was told it was the veterinarian Dr. Ridgefield next door. I went directly over to the next building and asked to see the Dr., the receptionist had been informed I was coming, and quickly said he was at lunch 1-2. I waited over an hr. with my dog in the reception room. At approx. 2:20 I was brought into an examine room. I explained to the tech what had happened. She looked, said nothing and Dr. Ridgefield came in. as owner of the pet spa and a vet I explained to him the situation. He tried to look at her, but his hands were trembling so much ,he asked for assistance from his tech. I was told "dogs don't always stay still". I know that. They also can't be sheered too close in 2 different areas either!! I previously was fortunate to adopt a greyhound for 11of her 13yrs. I know how abused animals act. He claimed his groomer was good, and never had a complaint before!! That doesn't mean it didn't happen. The physical rawness of the area's were from where they had to drain her anal sacks Dr. Ridgefield explained!!!!!! That was never even an issue and never told to me. This is the 1sttime in her 3 1/2 yrs has she been returned to me with rawness on her nose and bottom. He sat there and looked at me and said "what do you want me to do?' I said obviously your groomer needs more training, no dog should endure this EVER. I said if that is how You feel You should not be a caregiver to animals. Maybe you should get out of the BUSINESS!!!!! Animals care should come 1st. I told him he was rude an ignorant!!! Actually he was acting like a pompous ass. HE REALLY DIDN'T CARE. I left very upset. I highly suggest anyone considering taking their animals to Dr Ridgefield's for vet visits or his other business Pet SPA 1804 South Glenburnie road New Bern N C PLEASE think twice. Ours animals are our responsibility, there care is in our hands. I can't believe how this can EVER take place or be allowed. WE are the voices for our pets!!!!!!

Brigadoon Clinic has always cared for my pets ( 2 cats, 2 dogs) since 2007 throughout their lives…read more I have been impressed and thankful for the attentive and professional staff who work there in front and behind in the back. The veterinarians who have seen my pets have always been very well trained, professional and in my clinical opinion, extremely knowledgeble, astute and rendered the best of care in the routine longItudinal care needed and also in the critical and very challengling eras as they all aged. I recommend Brigadoon Stephen F. McCartney, M.D. FACS (retired vascular surgeon) Cape Carteret

Needed an immediate appointment for my Lab. They made room for me and were able to diagnose and…read moretreat the issue. We were visiting from out of town and feel very fortunate to find this caring group of people.