Visited Annapolis Hyundai to purchase a vehicle. We walked around the lot for 25 min and not once were we approached by a sales associate. One salesperson, a gentleman with a beard, walked out and looked at us then literally walked right back into the building!! My wife and I were so fed up we walked past the building where all the sales associates were getting hotdogs, out of the dealership right next door to the Toyota dealership where we were approached within 2 min of being there. I understand sales associates not wanting to pressure customers, but you never ignore them. Especially after making eye contact! I will NEVER visit this dealership again. To the salesperson with the beard you missed out on a sale today. read more

Help with a car purchase but it took a month and a half to get the license plates & registration

My AC was taking time to cool down, so I asked that it get checked. The Service Department told me I needed an AC replacement for $2,000 (new parts) and front brakes for $450. I declined and took my car to a 5 star mechanic. I was told by them that the AC was fine and the brakes did not need replacing yet! The mechanic also told me the serpentine belt was cracked and recommended replacing for $132. What's my complaint? I am a single, middle aged female, and I feel that the Service Department took advantage of me! They also should have noted the serpentine belt which is a vital part of a functioning engine. Instead of paying Annapolis Hyundai $2,450, I paid a well respected mechanic $132. My AC is still blowing super cold air after a few minutes. Do the math. read more

We came to lease a car and everyone (not just the salesman) was super friendly and helpful. This is our first time leasing and I thought the process was easy peasy. They offered upgrades and additional packages and all that but didn't try to pressure us. The experience was better than I expected. read more

Saw a service special on the website so I called the Svc dept at Annapolis Hyundai after hrs and left a msg. Next morning, I was called by the Svc Mgr Jacob Swaim who verified that the special was the bottom line including labor, taxes and all fees, as advertised. Had sour experiences in other Hyundai dealerships in the area that added to their advertised, all inclusive prices, labor and other fees after the work was completed almost doubling the price of the advertised special! On the day of the service, met with Svc Mgr Karen Farina who took care of all the details and explained the upcoming service schedule. Was taken to a diner of my choice nearby while the vehicle was serviced. Was called and picked up upon completion. It was raining so no exterior washing but the vehicle was vacuumed! Nice touch. The service waiting area was very clean, stocked with beverages and pleasant as well. Efficient, polite, and engaging all that we came across at the Service Dept. From the front desk, the drivers, and the techs to the service managers, outstanding service. I have found my new service dealership! read more

Used their online system to schedule service for a recall on Saturday. I showed up and they informed me they don't do recall work on Saturday. They never let me know before hand. They were not apologetic. I asked about updating the navigation software for me car and they said it would be $300 - $500. It's basically the same software google maps and mapquest give away for free (minus the live traffic) and they wanted to charge a ridiculous amount. Never going to use them again and might not get another Hyundai when this one dies. read more

Bought a used PT Cruser for my teenage daughter, was told it was a great car ... since buying this car this summer I have pretty much rebuilt the engine! I would not suggest buying from this dealer on used cars. After buying it was not even 30 days and the problems started - salesman was contacted "Scott" and he would not help no answer back from General Manager either. Sure you get what you pay for but where is the honesty.... and especially not even after 30 days when the problems started (car broke down on highway) they did not even make an effort to make it right. Sad, just sad! read more

This dealership is the best around!!! We really got an amazing deal and paid way less than the MSRP. Not only that the process was extremely easy. I have two little ones and Mike was able to work with me by getting all the paper work set up before I came in. They also worked on getting me the lowest rate for financing. We ended up getting the Palisades. It is a fantastic SUV with a ton of space and amazing features. I love that it rides like a luxury high end vehicle but didn't come with the crazy price tag. Overall, this was an amazing experience and I highly recommend them. read more

My husband and I brought our 2015 Hyundai Santa Fe in ( actually towed in)on 12/30/2020 for a recall and a blinking engine light. We could not of been more pleased with the service that we received. I wish I could remember the gentlemen's name that answered the phone and helped us through the process. He explained everything to us and we actually were able to get our vehicle back sooner than we thought. Thank you for caring the way that you did. Meant so much to us. read more

I've been trying to get more information about a safety recall. They do not answer their phones and do not return calls.

If I could have given zero stars I would have. Came in to fix a timing belt, allowed them to add on other minor issues so car could be inspected. Total cost was way more than quoted! They said brakes needed total redo for an outrageous sum. Husband did brakes for a fraction of cost. Rescheduled for inspection. Then they found more things wrong with car costing bigger$. What a slimey bunch! Stay away!!! read more

This review is based solely on the Service Department. I bought my car from a different Hyundai dealership before moving to MD. I usually come to Annapolis Hyundai to get my car serviced due to the close proximity to my job. However, I live in Glen Burnie and have found the prices at Bob Bell to be a little cheaper and they also have later hours so it's a lot easier to just go there after work to get an oil change. However, about 2-3 months ago, it seemed like my car was having issue after issue. First, it was my check engine light and then I had an issue with the front wheel bearings, all covered under warranty so no biggie. I had to bring my car to Annapolis Hyundai because it was easy to drop the car off early in the morning and have a coworker bring me to work on their way in or catch the shuttle which prevented me from missing too much time at work. I have no major complaints about the quality of work done to my car. The only real issue I had is that there was a recall/update that needed to be done to the bluetooth system and to this day, I can't connect my phone to the bluetooth anymore. No one really followed through with helping to get this resolved and I was pretty much sent off to call Hyundai myself. The people who work the desk are usually pretty friendly and helpful. However, there have been times when I've tried to call to follow up on the work that has been done and my calls have gone unanswered. Honestly, I feel as if they're being ignored because my cell phone number is not a local number so it's easy to recognize. I've even tested it out a few times. I would call from my cell phone-no answer. Then I'd call from my work phone and voila! Someone answers. A few days ago, I tried to call to see about scheduling an oil change. My call went to voicemail so I take it they don't want my business and that's fine. I no longer work in the area anyway so it's probably best I seek out an alternative closer to my new job when I can't get to Bob Bell. I appreciate the help I've gotten in the past but moving forward, I won't be returning. read more

Original post from 2015-My experience purchasing my newest vehicle was actually a positive one for the most part. Management worked with me on a few things and in turn I did my best to ensure they reached their target for the month. They claimed they even sold the car to me at a loss. The only issue during the buying process was that they showed the vehicle to me before it had been detailed and was extremely dirty and stained inside. I'm not sure if the assumption was that I wouldn't be bothered by this or if they weren't but I almost considered backing out on the purchase at the last minute. However, they were kind enough to promise to thoroughly detail the following day when I brought the vehicle back for tags and to finish the deal. Here is where my review for them goes sour. I brought my three year old with me to wait, no problems, the service was relatively quick and that was appreciated. However, being mildly distracted by said three year old and I feel purposely distracted when being shown the freshly detailed inside of my vehicle, I missed the cracked, scraped and broken mirror housing on my rear view passenger side mirror. Half way home, I noticed the missing piece. Now I'm almost positive I would have seen this the day prior being I was mildly OCD inspecting the car and that they wouldn't sell something with obvious damage, maintaining a reputation and all. My house is separated and has a drive way so I know it didn't occur at home. As soon as I arrived, I snapped and sent pictures to the person who'd helped me with my sale. I told him I knew legally I couldn't prove they damaged my car during service but rationally, I didn't do this. I even asked what the price would be for them to fix it or where they'd recommend going in hopes that they'd have the decency to make an offer to repair if not for free but at discount. A day later I get a phone call from the same salesman not only saying I shouldn't look to have it fixed there because it's a different make than what they specialize, but that those kind of fixes can run expensive. So not only did they damage my mirror housing, but furthermore insinuated it would be an expensive fix- rubbing my face in the fact. And to further the blow, asked me if I still wanted to bring another potential customer in to look at a vehicle they have in stock. I've tried to refrain from using names on a public website. Beyond offensive. All this being said, I have no plans to return there and will make sure to spread as much knowledge as I can about what these people do, possibly out of spite? Regardless, this event soured the entirety of my buying experience that may have otherwise sparked another purchase from my household alone. *** Update 11/2017-- 2 years in, and I'm finding how much I truly was screwed on this deal. Feeling the need to contact the FTC and BBB although I purchased the car two years ago. Starting with the fact that I should have gotten THREE keys according to most sites I've seen on 2009 accords, I would have been content with just two but was only given one. They never offered me any real solutions in regards to my broken mirrors. They sold me a vehicle with a remanned warehouse battery and less than ideal tires which have long been changed out. Aside from the low mileage, they really gave me a sh*tty deal and of my car buying experiences, this is the only time I've ever truly felt cheated. read more

I recently purchased a car at Annapolis Hyundai. Jeff Marah was an absolute pleasure to work with! He was very responsive, friendly, and professional. He also has a great sense of humor...which was fun. I definitely recommend Jeff to anyone looking to do business with Annapolis Hyundai. read more

Annapolis Hyundai is a great dealership. I have purchased two cars from them and have had all types of service appointments. The staff is professional and friendly & service is performed right the first time. I highly recommend them. read more

Good service department and always prepared to give me a loaner vehicle when I drop my car off for extended service. Prefer this location over Glen Burnies service center. read more

I leased my 2013 Hyundai Santa Fe Sport from Annapolis Hyundai back in January of 2013. I have only needed to bring it in a couple of times for service but am always greeted with a smile and treated like a VIP customer. Even items I would expect not to be covered under warranty, are covered by Hyundai. We are on our 3rd and 4th Hyundai's and have never had a bad word to say about them, their performance, safety (one was wrecked by our teenage son and he came out without a scratch), or their service and service department. Great cars, great dealership, great service department. We'll be back when our leases are up to "upgrade" to the latest models. read more

David DiCarlo was very knowledgeable and helpful in showing me several styles, as I wasn't sure what could replace my beloved MINI. I ended up with an Elantra GT Hatchback, which was perfect. The first visit I looked at varying cars all over the town, and then came back to Annapolis Hyundai one week later because I was really impressed with the car, the horsepower, the efficient size for city driving and parking. Mark Wade gave me a good price on the MINI trade-in and Billy Sadtler was very helpful in explaining the paperwork, the warranty, etc. Thanks to David for finding the right car, putting in the floor mats and wheel locks. Thanks to everyone. It was a very pleasant experience. read more

The staff are awesome. I was browsing the dealership for a new or CPO Hyundai Veloster and I was greeted at the door by Shawn LaGundo. He was very polite and fairly knowledgeable about all the different makes/models and features. He went out of his way to send me updates on the Veloster I was looking at as well as additional inventory that came in. He took the time to take me out on test drives for several vehicles (turbo and non-turbo) on multiple occasions to see which I liked better and which would suit my needs better. I ended up deciding that I wanted to purchase a CPO 2012 Hyundai Veloster in Ultra Black with Style & Tech package. I had a trade-in that I owed a bit of money on still, and this is where the negotiations between George, the sales manager, and I began. He gave me an extremely fair, rather generous offer on my trade-in. Shawn was actually out on the day I decided to purchase the car so George had Chris fill in for him. Shawn, if you're reading this, you owe him lunch. The ONLY reason I am giving this dealership 4 stars is because I'm 22 and purchasing a car is a BIG financial decision at my age. I was totally on board with the no pressure sales method until when negotiations began, he started to get a bit personal with me. Saying "what's wrong with you? I gave you an extremely generous offer on your trade in? I don't even see why this is even a negotiation." Well George, it's a big decision that takes time to evaluate. I almost forgot to mention finance! It was quick and easy and I got a darn good rate. Donna is who I spoke to and she is a joy to talk to. Very personable. I ended up purchasing the car on the agreement that they get a small panel repainted (paint was chipping off). Now, I can't speak for their service department other than the two employees that came over to talk to me when they completed detailing my car, which they did an amazing job with. When I need repairs, I will update this review with such details. Overall, it was a pretty darn good car buying experience. Patience was key, and Shawn and George's effort to make customers happy is evident. Great teamwork in the sales department makes the air quite nice. read more

The service department is AMAZING!!!! I was having issues with my Hyundai Veloster ( clutch was loosing pressure) after a horrible experience at Bob Bell, I took the car to Annapolis Hyundai. Amy, the assistant service manager was absolutely fantastic!! She took my concerns very seriously. The technician talked to me for 15 minutes about the car and made sure that I was comfortable with the information. I am so blown away by the service that I received. I will never take my car anywhere else. If you want to be treated as a valued customer, go to Annapolis Hyundai! I would give them 1 million stars!!!! read more

Our salesperson was Chris Zook, who I recommend highly. He was professional, knowledgeable, and a laid-back salesman, which we appreciated greatly (especially after we had dealt with high pressure folks at other dealerships). After the sale, he was extremely responsive with any questions we had, regarding paperwork, tags, etc. We did have an issue with our tags arriving a few days too late, and after our temporary, new car 45-day parking permit in DC expired. But, on their own initiative, Annapolis Hyundai sent us a refund check for our tag/title processing fees. It was a classy gesture, and demonstrated that they put a high value on customer experience. read more

I had my oil changed & the inspection. The brake inspection is worthless because they don't take the wheels off. That is why I had to have my rotors replaced (by a different mechanic) after they said my brakes were fine. Beware!! read more

I have been using Annapolis Hyundai service for about a year. The work has been fine, but the customer service is terrible. I have had nothing but bad experiences with the shuttle service and the female staff person. I have tried the shuttle service 3 times and each time, I am kept waiting with no notification from the service department. I understand issues come up, but they have my number and should notify me when the shuttle is being delayed. They have no problem calling me to tell me I need something else done on my car and taking more of my money. When I complained about waiting and not being notified, the female staff person was not sympathetic. She acted like it was no big deal. According to her it is a complimentary service so I guess they don't have to take into account that my time is valuable as well. When I am finally able to pick up my car, not one apology from anyone about the wait! I am not looking for a discount or money back, but an apology should have been the first thing I received when I picked up my care! I had spoken to the service manager prior to picking up my car and he was nice, but I would have thought he would have greeted me personally knowing how upset I was. Had he done that, I would have given them a 4th shot. I will not be back to this service department again! read more

I purchased a car from Hyundai and my sales person was incredibly pushy. He made me feel beyond uncomfortable by trying to bribe my husband and I into giving him a good review by offering us free bottles of wine. He later told me if he didn't get a good review, he couldn't feed his family. Later, after an oversight on their part, the finance manager sent me a series of unfriendly emails to have paperwork signed. When my husband went to the office, he accused us of being petty and giving him a poor review because we didn't like him, that we were standoffish and rude from the start. They took what should be an ok experience and sullied it completely by laying blame at our feet for their poor customer service. I'd never buy a car here again, I'd rather go to Bowie Hyundai where they know how to treat people. read more

My experience was great especially for this being my second experience buying a car by myself.Everybody was so helpful and friendly from the service guy to the sales manager.Chris Zook is so awesome!!! He helped me find the perfect car and I couldn't be happier. I'm definitely satisfied with my purchase :) and will be coming back in the future when I need another car. I recommend Annapolis Hyundai to everyone. You won't be disappointed!! read more

My husband and I went on a Friday evening to look at a Hyundai Sonata. This is the first place where we were looking to buy the car and wanted to get a price. Chris Gentry, manager of Preowned Vehicles, came out and spoke to my husband and I and said that there was no point in giving us a quote because we would just take it back to the Eastern Shore and have the dealership there match the price. He "assumed" we were like others who have done this and was very rude! He would not give us the quote and at one point told us to pick up our phone, call the dealership on the Eastern Shore, get a price and he would beat it. He spoke to us in a very rude manner and my husband and I walked out. We would never again go in to this dealership after the way we were treated. read more

I live one hour away from Annapolis but decided to purchase my car from this dealership due to their A++ sale consultant Mr Paul Brookman. My first impression of Paul over the phone was as professional as he could be. Zero pressure and very polite from someone who truly wanted to earn my business in a friendly way. I corresponded through email most of the time and never met Paul until the day I picked up my car which was today. The pick up process was actually enjoyable, since all the detail and pricing was agreed upon prior to me going in. Paul spent most of his time going through the functionality of the car and set everything up for me including the Blue link system and pairing up my phone with the car. I purchased a Volvo and BMW in the past and never felt this comfortable. I will highly recommend Paul to whoever is looking for a Hyundai. The one hour drive was definitely worth the trip. Chung read more

Great experience! Bought a used Hyundai Elantra from Shawn Lagundo, and it's been going great! I ran over a nail at one point, brought it in, and the service team patched it right up for me. Good, honest pricing, and excellent service! read more

I was planning on purchasing a car today at Annapolis Hyundai until I spoke with a sales rep by the name of Shawn via the phone. I would NOT recommend buying a car from this dealership. I have never in my life been treated so poorly. In my opinion he was very condescending and is by far the rudest, inept person I have ever dealt with either in person or over the phone. He sheds new light to the word obnoxious! Because of his rudeness they just lost a sale today. Thank God there are plenty of other dealerships around that know how to treat their customer base with respect. In my opinion, he needs to find another line of work! read more

Annapolis Hyundai has a Bad Service Dept!! I had a scheduled appointment here and I get a call from Ryan to tell me I can't get your car serviced today! Why?? The guy who works on the Heating/AC is getting off early.... WTF I had gotten time off work to leave early on this day. So I'm S... of Luck! And to prove my point how bad this shop is I had a engine light problem (Pollution System) a few years ago. They couldn't figure that out and told me they had to replace all of it,costing a couple thousand! Needless to say I didn't get it fixed there. Oh yes today they told me I had a recall notice on my vehicle to get fixed and they don't have that part... Seriously I Can't believe they told me that!!!!! I will never buy a Hyundai again thanks to Annapolis Hyundai!! Michael O. read more

Very disappointed in the way they choose to conduct business. There are plenty of car dealers that want to be ethical and helpful why choose one that may or may not. read more

I recently got my oil changed at Annapolis Hyundai and they offer a complimentary shuttle. My car was done a little later than the shuttle ran, I called and spoke to the owner, who was answering the phones. I told him that my car was going to be later than the shuttle service ran and he offered to come pick me up and bring me back to the dealership. This relatively unheard of and especially for the owner of the dealership. I would really like to thank him for being so accommodating. read more

My experience at the dealership today was fantastic. We went in and were immediately greeted by a very nice lady at the frontI I wish I had of gotten bhere name). She directed me over to Mr. Shawn Lagundo who ended up being our sales guy. Shawn was awesome! He brought a really genuine air to the experience . We enjoyed talking to him and getting to know him as well. Definitely not a high pressure experience. We also met Drew who was the General Sales Manager. He was awesome too! He went out of his way to make sure we got the best deal possible ( And we def got a phenomenal deal). Donna was great too, she helped us get a great interest rate. All in all they staff over at this place really helped us get the car we needed. I bought our last car at Annapolis Hyundai( which we traded in to go towards the new car ). I will get our next car here as well. If you are debating getting a new car and your reading this review....please go in here, I've never had a more seamless sales experience Jimmie read more

We worked with Ellis and Drew at Annapolis Hyundai to purchase a 2014 Elantra SE and they were very responsive in finding the car we wanted at a price we could afford! Since they did not have the car in the color we wanted they found it at another dealership and had it transferred to Annapolis Hyundai! The car is fabulous and has a 36.1 average mile per gallon! Thanks Guys! Dan and Catherine read more

I needed to buy a new car very suddenly after my car died on me. I knew exactly what car I wanted since I had done a lot of research about 6 months earlier. The sales people here took such advantage of my urgent and emotional state that I spent half the day nearly in tears. They also didn't have the car I wanted on their lot and would not even attempt to transfer one in. I then heard back from another dealer who made me feel positive about my situation for the first time all day and had the exact car I wanted for a lower price. So basically I could get the car I wanted for less money as opposed to settling for the one I didn't want for more money. No brainer. When I told the guy at Annapolis that I was going with a different car he basically told me I was stupid and that he couldn't wait to see me get swindled and come crawling back the next day. He kept telling me how SORRY he felt for me for believing them... Which is a not-so-subtle way of calling me an idiot. I've never been treated so aggressively by a salesperson. I had a great experience at the other dealership and drove off that night with my new car that was about 5k less than what these guys were offering me. The next day the Annapolis guy called me and wanted details about my transaction, still insisting that I had made a stupid decision. It was inappropriate, uncomfortable and insanely unprofessional. I'm so glad I listened to my gut and didn't let myself get guilted into buying a car from that guy (and he found a way to mention that he gets paid on commission about every 2 minutes, so "guilted" is exactly the right word). I don't usually write bad reviews but I think people should know about something like this when they're making a decision as important as buying a car. read more

The service department at this dealership definitely fulfills the classic dealership cliche of trying to sell unnecessary service to people they think will be too naive to know better. I went to this dealership for a recall parts replacement. They called me to tell me that my brake pads needed replaced and the rotors resurfaced. I had a bad experience with my previous PA Hyundai dealership trying to sell me service that was 100% unnecessary for another 40,000+ miles, so I held off on the replacement to go somewhere else a couple months later. Imagine my surprise when that service shop called me to let me know my brake pads were only a tiny bit past halfway worn, my rotors were in excellent condition, and I still had quite a ways until replacement. Do your research before accepting what this service center recommends. They obviously did an adequate job with the recall parts replacement but choosing to lie to customers about a service the customer can't easily confirm is so vile. I will only be returning for mandatory recalls, will never voluntarily have my car serviced here. read more

i thought I was dealing with an honest establishment when I purchased a used CERTIFIED vehicle from this dealer just about a year ago. BOY WAS I WRONG !!!!! I purchased a 2010 Cadillac SRX with the 100 point ASE CERTIFIED inspection as well as supposedly CERTIFIED... At just about the one year mark, the rear started clanking and the vehicle became undriveable. After having it towed to my local Cadillac dealer, it was found that the rear driveshaft had been replaced with a junk yard part as well as the rear differential. The rear differential placed in the vehicle was for a turbo, which has a completely different gear ratio. With this vehicle being AWD, the front differential had been shredded due to the fact that the improper parts were placed on this vehicle for resale purposes. When I contacted Hyundai regarding this this issue, they came up with every excuse as to why IT WAS NOT THEIR PROBLEM.... Once we received repair records pertaining to this vehicle it became very apparent that Hyundai had put these parts in for resale only. I will never do business with ANNAPOLIS CAR DEALERS EVER. I HIGHLY SUGGEST ANYONE PURCHASING A VEHICLE FROM ANNAPOLIS CARS TO HAVE AN OUTSIDE INSPECTION PRIOR TO PURCHASING ANY VEHICLE NEW OR USED They are beyond snakes and just want to make a quick sale which is why they use CERTIFIED AND ASE CERTIFIED INSPECTION as a huge selling point, only to find out they did not do any inspections on these vehicles. read more

I will be honest; I have less than good credit. My husband and I visited Annapolis Hyundai a week ago today. We were looking at downsizing to one vehicle, looking to trade in both of our vehicles for an SUV. We were perusing the lot and were introduced to a Sales Associate who was very polite and friendly who immediately showed us an SUV. He allowed us to look inside, check out the "bells and whistles" and offered for us to take it for a test drive. I was upfront with the sales associate, Scott, about my less than perfect credit and wanted to make sure that I wasn't wasting either party's time. He suggested that we get our current vehicles trade in value, payoff amount and "take it from there". After waiting in his "office" for 30-45 minutes, Scott came back to tell me that it was after 5:00 so they wouldn't be able to process our financing application until the next day. Plus, he said, his General Manager wasn't there and he had a way with getting the best value for trades. He sent us on our way informing me that he would give us a call the next day, Wednesday, by 12:00. Even though it was his day off, he said, he was coming in to close our deal and another client's deal. 12:00 Wednesday came and went. I called the dealership trying to reach Scott on Wednesday evening after work and was told that he was off that day, which I already knew, but I thought he was coming in to take care of me? Long story short, Scott has not followed up on his word. On three different occasions he told me that he would call me at "X" time and he never did. I still have not received a definitive answer from the dealership, even a week later. My last call to the dealership was on Friday. I was given Scott's voicemail. In the voicemail I told him that I just needed to know either way and the bottom line is that is all I was asking for; communication. Instead, I guess because my application was denied, I have heard nothing. I guess because I have less than good credit how they are dealing with the situation is avoiding all communication instead of having the decency to just communicate with me. I will never go back to this dealership and I don't recommend anyone else to do so either. Clearly they have a specific client that they want to do business with and everyone else who doesn't fit that mold is tossed to the side. I will make sure that everyone I know knows about this experience and how they do business. read more