Exceptional Service, Well Worth the Drive! I recently visited the service department at Fitzgerald VW of Annapolis, and the experience was night and day compared to my local VW dealership. I easily booked a 9:00 AM appointment through the VW app for an AC check and a couple of recalls, including the rear camera and engine cover. I arrived a few minutes early and was greeted immediately by everyone in the drive lane. My service advisor, Jen, was absolutely wonderful, welcoming, and professional. She confirmed my information, gave me a clear timeline of about two and a half hours, and personally showed me to the waiting area. The setup there is fantastic if you need to get work done, complete with dedicated workspaces, coffee, tea, water, and snacks. To my surprise, Jen came to get me right at 11:00 AM, well under the estimated time. She had all my paperwork ready and even walked me out to my car. When I mentioned how much better this experience was compared to the dealership closer to my house, she told me, "We take care of our people here." They absolutely proved that. Even though it is a 25 to 30 minute drive for me, Fitzgerald VW has definitely earned my future business. I felt truly taken care of and highly recommend asking for Jen! read more

I dealt with Chris Veilleux while shopping for a vehicle, and unfortunately my experience was disappointing. From the beginning, his communication came across as condescending and arrogant. Rather than listening to what I was asking for, he seemed more interested in explaining why my goals couldn't be achieved. There was an unmistakable air of dismissiveness, as though my experience negotiating leases and understanding the numbers didn't matter. The most frustrating part is that the deal I was pursuing was ultimately completed elsewhere, on essentially the terms I had been seeking all along. That confirmed my impression that the issue wasn't that my expectations were unrealistic--it was that Chris had already decided they couldn't be done. I don't mind hearing "no" when it's backed by facts. What I do mind is being treated as though I don't understand the process or being spoken to in a way that suggests my questions aren't worth taking seriously. Buying a vehicle is a significant purchase, and customers deserve professionalism, respect, and an open mind. That wasn't the experience I had with Chris. Simeon - Asymmetrical Auto Acquisition Group read more

Been coming here since 2017 for my 2013 VW Passat. With over 200k miles Patsy is still kicking. Great service team. You get texts from your service associate about the status of your car. Waiting area is comfortable. read more

As a female attempting to schedule maintenance on the 2024 Tiguan, I alone purchased a year ago was given a runaround by maintenance when aked about warranty, general upkeep rental cars etc. I was spoken down to, interrupted several times with incorrect information and chastised for my tone after attempting to reach the service number for hours. Out of pure frustration I asked to speak to the sales team and was told I wasn't permitted to speak to either female sale agent scheduled for later that day. DO NOT SEND YOUR WIFE OR DAUGHTER HERE UNACCOMPANIED!!! read more

Excellent service! I dropped my car off for regular service, and the service advisor, Mike Sheehi went above and beyond explaining everything I needed to keep my car running smoothly. He communicated clearly throughout the day, were very professional, and my vehicle was ready right on time. Great communication and quality work--I'll definitely be coming back!" Please extend my thanks to Mike Sheehi for being head and shoulders above the rest. read more

Gouge, Gouge, Gouge, and Petty - Been a customer since 2013 - bought three VWs, and many thousands of dollars in service. You would think they might try to keep me as a customer. But no. One of my cars was bought used and was supposed to come with two keys. They only gave me one - and said come back later and we can give you the second key. But they forgot (and I had no written IOU) so refused to give me the key. As if I was a liar trying to get a free key. Mr. Fitzgerald died recently and the company became employee owned. They have abandoned Jack Fitzgeralds philosophy of low cost fair pricing and jacked their service fees. They wanted $471 as a diagnostic fee to check my blower fan. The fan is easily accessible right under the glove box - no way it should it cost that much to diagnose. Like I said - gouge. I recommend Tritec Automotive for VW repairs - right down Hudson Street from Fitzgerald VW. read more

These guys were great to work with! The sales guy was not pushy, answered all questions quickly. The finance guy was easy to deal with as well.. I was there for about an hour, and left with the car we saw online! Would definitely go back to buy another car! read more

I brought my car in to have an oil change service done $240 where they state they'll check all the major systems. " Change engine oil and filter, check and top off all fluids, perform multi-point inspection, check brake system, check auto shift lock operation, check tire tread and depth and pressure, rotate tires, lubricate all latches and hinges, road test vehicle for proper operation" I told them my check engine light was on and I had failed emission test. I was charged $200 for them to read the code that it had a secondary air injection fault. Auto Zone would have done it for free. OR, I would have thought that telling me the reason the check engine light was on, would have been included in the "multi-point inspection." Also between taking my car from the front to the garage and back and the "road test" the vehicle travelled 2/10th of a mile. So perhaps they turned it around on a road and called that a "road test". What a scam. read more

Highly recommend service advisor Anthony. He is excellent and will take great care of you and your car.

Continually disappointed in this service center. Today had a Fast Lane service (battery swap) which was told without an appointment could take up to two days to service. But isn't the point of the Fast Lane service - QUICK service? I was more than willing to wait and told don't bother. Then when asking for a rental car (don't get me started on why they don't PROVIDE service cars - especially when you've purchased the vehicle from this same location) told they don't have any. Ok shuttle? Nope live too far away. Simply frustrating. If I was smarter I'd take my vehicle to a Quick Lube shop, get better service, better quality, best customer support and definitely pay less! Total glutton for punishment. Cannot convince myself to stay a Volkswagen owner - running out of loyalty points. *Update: added stars, service was quicker than estimated. Overall frustration was with the quality of check-in service. Could have chocked it up to person having a bad (in a customer service industry it can be tricky) but this isn't the first time customer support wasn't a priority (attitude is everything). As a lifelong VW owner, and a "only-take-your-car-to-the-dealer", this pains me. read more

Once again we had one of our two VW ID.4's in for minor issues. Service was outstanding, Jennifer Cahill kept us posted every step of the way. I don't know what I would do if we moved too far to have our cars looked after by Jennifer, the mechanics, and Fitzgerald Volkswagen read more

I am having issues with my Passat. I called service and was fortunate enough to get Brandon on the line. Brandon listened to my problem without interruption and then gave me some helpful information. When I called another VW dealership, they just wanted to get me to pay $255 for a diagnostic before listening to my situation. Thanks again Brandon. read more

For years I have been having my Volkswagen serviced by the VW dealership in Pasadena, MD & always thought I was getting exceptional service. Until I purchased my replacement car (2015 Volkswagen Jetta SEL TDI) from Fitzgerald Volkswagen of Annapolis. My current service consultant, #Jennifer has blown me away in her attentiveness, her knowledge, her ability to figure out solutions to some of my unique issues my car has had. If you own a Volkswagen, I cannot recommend highly enough, Jennifer & her service team at Fitzgerald Volkswagen of Annapolis read more

Absolutely disgusting how I was treated, my car has a full factory warranty & they decided to get into a pissing match with another dealership over a serpentine belt that's been on my vehicle for 8k miles. I was forced to pay a diagnostic fee (that diagnostic was just 5 pictures with no parts or breakdown of what was actually wrong), on a vehicle with a factory warranty, in order to have my vehicle released. No estimate. No parts. No answers. Still charged. 10/10 do not recommend. Avoid this service center at all costs. read more

I had been dreading the car buying process and put it off for weeks. I finally, reached out to Bret Grant in regard to a Passat I saw online. Bret promptly replied and offered me a price I was happy with before I even got to the dealership. Upon my arrival, the receptionist was helpful, and Bret had already pulled the car up for us to test drive it. Bret was very knowledgeable and attentive (he was even working with another buyer, and we never felt neglected). We finalized our deal and did our signing with Luis, who was also great to work with. He was efficient and pleasant during our signing, and did not pressure us into buying additional warranties that we were not interested in. As I said I dreaded the car buying process, it normally feels long, tiresome, and frustrating. I have previously purchased from Honda of Annapolis and Toyota of Annapolis. My experience at Fitzgerald was completely opposite. It was quick, painless, and never did I feel pressured into buying anything. These things were important to me when buying the car. I would absolutely recommend friends and family purchase their next vehicle from Fitzgerald Volkswagen! read more

Purchased my Passat from the Annapolis Fitzgerald VW dealer. They were pleasant to work with and we reached a deal (trade-in included) where each side compromised a bit on the price. They transferred all my belongings from my old car to my new one and gave me spiffy VW tote bags to keep in the trunk. They emphasized whom I should call if I ever had an questions or problems. Several people sent me emails/letters thanking me for my business. A year later, I had a mysterious "check oil" sign display and they explained that, topped off my oil at no charge and all has been super. Their waiting area is comfy--they always have bottled water and snacks. Checkout through the cashier is prompt and friendly. I had been a long-time Buick owner, but after Buick stopped making sedans, it was time to change. I love my Passat--great control, comfort, and superb gas mileage on long trips. read more

Trying to get a Hitch installed on a 2020 Atlas. Parts tells me to get with service to see if it's already wired, which will save over $300 and about an hour of labor for them. Show up to get this done and I'm told there's a $75 fee for the inspection. Nickel and dime-type dealership for sure, especially when I'm about to spend $1,100 for a hitch installation. read more

Had a good experience buying a used care this past week. The process was easy and they were responsive without being pushy.

I love the service i received at Fitzgerald Volkswagen! Always professional, from check in, car rental, and service provided. Very happy with entire effort . Thank you so very much for providing such a wonderful experience. Tim. read more

In the beginning they were incredibly customer oriented. Initially, they sent us away with our vehicle claiming that it was fixed and reliable when it clearly was not. The mechanics were incompetent in dealing with our issue, as they continued to reassure us that it was an easy fix, when it was obvious that it was not okay. It became evident they didn't know how to diagnose and fix the problem and when we decided to move the vehicle to a different mechanic they became curt, dismissive and unhelpful. Will never go here again and would encourage others to take their cars somewhere else. read more

Thank you Matt! He is an example of professionalism, exceptional customer service and managing a proper follow up with a customer. Matt proactively resolved an unfortunate situation, he was empathetic and quickly offered a solution! Thank you Matt Volkswagen Fitzgerald for servicing my car and I look forward to returning in the future! read more

I have brought many VW's there for service and always get very good service, the advisors are always friendly. I am told they also have 4 Master VW technicians so that's why I bring my vehicles there. The repair work is a testament to the level of quality technical staff they have as I personally have never had an issue. Thank you. read more

Purchased a used 2014 diesel Passat from this dealer. Developed fuel system problems after the first hot weather. Lost power and went into "limp mode" (coil light flashing, deceleration and can't get up to speed). This happened every time the vehicle got up to temperature or it was very hot outside, making it usable only for very short trips. This led to soot accumulation in exhaust parts. Two shops unable to repair, so took it to Fitz shop. Diagnosed with soot blockage and couldn't be "regenerated" so needed $2800 replacement. Then I get a call a few days later, saying there's another problem but they will cover the cost of replacement of high pressure fuel pump, supposedly another $3000 that they will cover. The lady literally waited for me to thank her, I said nothing waiting for an explanation and she says "your welcome", all snotty. I look it up and see that dealerships all over the country are covering the cost of high pressure fuel pump replacements because it is a known problem - and it leads to soot accumulation and exhaust system failures! They caused the problem and want me to thank them for covering the cost of half the repairs! Never buy a VW. Never buy from this dealership, and never get your service done here. Infuriating!!! read more

I bought a car here from Tom Asher two weeks ago and it was the most pleasant experience. I strongly recommend the team at Fitzgerald Volkswagen. read more