The doctors are outstanding. I deeply appreciate how…read morewonderful they are with my dog. They are kind and extremely skilled. I feel that she is in excellent care with Palms & Paws!

I never thought I would be back to Palms & Paws, but I did give them a fair and honest rating of 3…read moreon my last review. I decided I would give them one more chance doing something I thought they could handle. My first rating of 3 was a gift. It means satisfactory. It was truthful and clear. This time we called and they said they could handle the issue, so we called today to make an appointment and they will not see us--I guess they don't like the truth. Now they have ever right to not like a review and instead of responding to it, to just try to erase that person, but that is rude and not wise. And they were so rude on the phone. We were shocked. They could have been decent and nicely said we did not care for your 3 stars on Yelp so we think it best not to see you. We would have said thank you and been on our way. So, they have no need to worry. We will never call them again, because I don't enjoy rude customer service and I really don't enjoy sure make an appointment and we call to do just that and someone answers who has no manners and is rude. Really bad business practice.

Really caring staff! My appointment didn't feel rushed, and I felt like I was in good hands. Only…read morewish I made the decision to come here sooner. This office also has a parking lot right out front.

TERRIBLE. This is my first experience with VCA. I called ahead because the traffic was really bad…read more I wanted to see if I would still be accepted because we were FIVE minutes away and they turned us down. They're not understanding at all, even if you're late. Why don't they have a grace period. My cat hates being outside and having to deal with this was really annoying. Don't recommend.

We have been bringing our dogs to Santa Monica Pet Medical Center for a few years and have been…read morevery happy with the decision to make them our vet. Most recently we lost our 15 year old sweet girl, Daisy. Dr. Harrison Saling was amazing at explaining what was going on with our pup. He is bright, knowledgable, caring, and a wonderful communicator. Thanks so much for helping us through a trying time. We are grateful to have you as our veterinarian.

SO SO SO EXPENSIVE. Ive been taking my cats here since 2022 and while the care is good, the prices…read morehave SKYROCKETED. They'v always been expensive (e.g.: $1000+ for a simple neutering that I could get for free at a shelter)-- but I figured the care was good, so it's fine. One of my cats needs dental cleaning and I paid hundreds for the labwork for a teeth cleaning earlier this year and then when I was actually able to get a appointment, it was after the expiration date for the lab work, so I'd have to pay for the labwork again. This on top of the $1700-$2200 it would cost, when the past years it was $1000-1200. I love them, but ABSOLUTELY NOT. I feel like I'm getting taken advantage of. It's just too expensive.

Sadly, my 10-year-old cat became critically ill and urgently needed to be seen by an internal…read moremedicine specialist. I called veterinary hospitals everywhere--from the San Fernando Valley all the way to Riverside--but I couldn't find anyone who could see her on an emergency basis. I was incredibly fortunate to contact Green Dog Dental, where I already had an appointment scheduled nine days later. Knowing that my cat, Marley, was rapidly deteriorating, I explained the situation to their staff. They were kind enough to reach out to their internal medicine specialist, Dr. Geist, who immediately agreed to see her as long as I was willing to drive to their Venice location. The very next day, we were there. The Venice facility is beautiful, peaceful, and welcoming. Dr. Geist had already reviewed the medical records I had emailed ahead of time, and he took the time to perform a thorough examination and discuss Marley's condition with me. Dr. Geist was incredibly knowledgeable, compassionate, and thoughtful in the way he cared for both Marley and me. Although our outcome was heartbreaking and I ultimately had to make the painful decision to let Marley go, I will always be grateful for the kindness, honesty, and dignity with which he guided us through one of the hardest moments of my life. I also want to thank his entire team for the exceptional care and compassion they showed us. While their services are on the pricier side, they were the only practice willing to see my baby when no one else could. For that alone, they were worth every penny. I wholeheartedly recommend Dr. Geist and his team to anyone looking for exceptional veterinary care.

Green Dog was great for my 10 year old dog's anesthesia dental cleaning and extraction. The staff…read morewere so friendly and willing to accommodate my dog who gets anxious alone at vet clinics. Dr. Lau and Habawel were very knowledgeable and took the time to explain things in detail. On the procedure day, they made sure to call me once my dog went under and gave me an update on how his xrays looked and suggested extractions based on the scans. Everything went perfectly well and will continue coming back for all dental check ups and cleanings!

Dr. Justin Ezer at the Modern Animal Santa Monica office was outstanding. He was incredibly kind,…read morehonest, and empathetic to both my dogs' needs while also setting realistic expectations for me. I never felt judged or pressured--just supported with recommendations that were truly focused on my dogs' health and well-being. I'll absolutely be recommending Dr. Justin Ezer to all of my friends and family. Thank you, Tim & Bobby

I have two cats. Both have been members for several years…read more I am having the most difficult time getting help this year. Every time I need help, the answers provided are not thoughtful. There seems to be a lack of tracking what issues my pet has, as well as what problems or barriers I have to providing care. I've had to announce on 3 different appointments this year how I an unable to provide for costs upward of $500 - ranging to thousands. I have to explain that my own health and healthcare are challenged with affordability. It makes no sense to have a customer explain this 3 times in 5 months - - but that is the outcome of my 3 visits this year. I have a cat needing support for kidney's but we haven't addressed that because it takes an hour and in person appointment to get eye drops. So in essence, the discussion suffers each visit due to being forced to again explain that most of the options for testing this and that are well out of my price range. Meanwhile, the cat is aging and I should be focused on what I CAN DO for her. I really feel uncared for as a pet owner. I feel really frustrated having to explain my financial position to so many staff members. The reality of my income and costs won't change but they don't seem to have a place to note this in their files. Overall, I'd like to see Modern Animal use some technology to better help the customer - which is ME. I am coming to take care of my pets, and when they are sick I do not appreciate the process of getting care being so disheartening. The final straw was today. I let them know that I ordered food through amazon for my pet, which needs approval. Last week they said they are able to approve and I can reach out after placing the order. Today, after placing the order they tell me they do not work with amazon and so more steps are needed. WHAT A GREAT TIME TO TELL ME THAT INSTEAD OF LAST WEEK WHEN I FIRST ASKED. I can not explain how much stress and wasted time have added up over the past couple weeks. The chat is not that useful if you get different information from different staff. There seems to be no central "care hub" to address my animals needs, with allowing for a general note on limitations or exceptions that I have communicated multiple times. They say they don't try to shame you. But I took a lot of time explaining that having to re-explain it with each visit and with each issue my pet has, is exactly that - shaming.

Considerate and compassionate staff and the establishment is nicely taken care. Clean, good amount…read moreof space, looks like they have a rhythm and flow that makes operations efficient. Worth noting: Expect big urgent care invoices and be prepared to ask questions, line by line, to make sure you understand the costs and necessary treatment. I received a BIG OLE $$$ bill in the thousands and had to review each item, and upon doing that with the (very patient) Vet, they decreased the amount over 50% for the unnecessary treatments. I think every pet parent can agree that the most important thing for our fluffy little ones is proper care and love from the professionals treating them. This is why I'm rating this place a 5 star. They were all terrific people and took wonderful care of my dog (and me!) during a high stress day. P.S. They also offer coffee and snacks and that was a lifesaver after being there for 3.5 hours.

what went well? EVERYTHING. My baby cracked his tooth last…read morenight and although VEG doesn't have dental equipment (they should) my dog's tooth was hanging by a thread. They were quick with coming up with a plan and removing the tooth, putting him to sleep, and walking him back up (took about 20 minutes altogether) I was so informed, impressed and grateful how quick this team was especially Grace J. The RVT. Although they weren't able to take the entire root out we were glad they were able to get the most uncomfortable part out and we took him to his vet to handle the rest. I love the open concept of VEG, I was able to be apart of everything and I'm so so thankful.

We found an injured stray kitten and all of the rescues were full, so we are now fostering him. Our…read moreusual vet didn't have any openings the day we trapped him, but Pacific Animal Hospital squeezed us in at the end of day! Amazing doctor, techs and front desk staff. They even called two days later to check on him! Our other two cats will be switching to their clinic as well.

I do not recommend this clinic if you prefer your doctors to have good bedside etiquette. It is…read morejust how I need to roll. The front staff and the vet techs are awesome!!!!

My Goldendoodle ate a lot of sand at the beach, and bringing her in early that morning turned out…read moreto be absolutely the right decision. The doctors were caring, knowledgeable, empathetic, and incredibly helpful throughout the entire process. Every staff member went above and beyond to make me feel confident that Peach was in good hands and would be well cared for during her hospitalization. The whole experience was as positive as it could possibly be during such a stressful situation. They did everything they could to help me stay calm while making sure Peach received the best care and recovered well. I'm truly grateful for their compassion and dedication. The X-rays and all the exams were so fast within minutes we are able to get results!! I highly recommend this VCA!!

I took my pup here when she was feeling very sick. She was having bloody diarrhea and vomiting…read moreblood, which was extremely scary. I called at 6:30 a.m. and was able to bring her in right at 7 a.m., and she was seen fairly quickly. Dr. Perez was attentive, compassionate, and very helpful. She explained everything thoroughly and never made the visit feel rushed. I left my pup there for a few hours so she could receive IV fluids, a full exam, and an ultrasound. The team kept me informed, and when I returned, Dr. Perez went over all the results and the treatment plan in detail. My pup was sent home with medications that helped her improve, and she is now back to her normal self. I'm very grateful to this team for taking such great care of my dog and providing excellent service during a stressful situation.