I came to Santa Monica Veterinary Group for the first time for an emergency with my baby Ralph…read more That was 2 years ago, and I have since switched all of Ralph's care over. I've been blown away by the care and compassion of all the staff. Stephanie and the girls at the front desk are incredible. Dr. Hinkley and Dr. Berg are so knowledgeable and kind. Ralph is 11 and has been dealing with some ongoing health issues. Stephanie has gone above and beyond to accommodate us at such a sensitive time. I truly cannot recommend them enough. Transparent pricing, top quality care, and wonderful staff. I would give them 10 stars if I could.

I've been so impressed with Dr. Berg, Stephanie and the front desk…read more They were able to fit me in on a busy Saturday and have always been so courteous to me and my baby. Regardless of how busy the clinic may be, Dr. Berg is so thorough going over everything from diet and explaining things in laymen's terms so l can understand what's going on without being condescending. I truly appreciate him focusing on the significance of nutrition without trying to sell you on anything. He's reasonable about medication, only recommending what your pet actually needs. Stephanie has always been exceptional with Luna. While she is the sweetest cat at home, she doesnt do well in a vet setting. Stephanie understands this and is so patient with her. she never forces anything. I've come back for another visit when Luna refused blood work because I didn't want to over sedate her. She taught me how to bundle Luna and to keep her calm during her injections. Her patience and sweet nature are everything. The front desk was so kind communicating with me during my wait, offering me water, etc. Dr. Berg's office understands our pets are family, and they treat us as such. I highly recommend the Santa Monica Veterinary Group to anyone looking for an honest, empathetic Vet. I'm literally getting ready for a Sunday evening visit for Luna to get another injection. Stephanie was kind enough to respond to my text first thing this morning. The customer service is 10/10

Dr. McEvilly is truly such a compassionate and kind doctor. He's been so patient and taken care of…read moremy elderly 14 year old husky for a year now . When no one else was able to diagnose his condition, he was able to make the diagnosis of lupus and has followed up every step of the way. Milo just had an emergency GDV and he went out of his way to find places for Milo to get emergency surgery and followed up. The rest of the staff is always so pleasant and nice. They are a clinic full of kind and caring people and when you have a sick elderly dog, it's very comforting .

I never thought I would be back to Palms & Paws, but I did give them a fair and honest rating of 3…read moreon my last review. I decided I would give them one more chance doing something I thought they could handle. My first rating of 3 was a gift. It means satisfactory. It was truthful and clear. This time we called and they said they could handle the issue, so we called today to make an appointment and they will not see us--I guess they don't like the truth. Now they have ever right to not like a review and instead of responding to it, to just try to erase that person, but that is rude and not wise. And they were so rude on the phone. We were shocked. They could have been decent and nicely said we did not care for your 3 stars on Yelp so we think it best not to see you. We would have said thank you and been on our way. So, they have no need to worry. We will never call them again, because I don't enjoy rude customer service and I really don't enjoy sure make an appointment and we call to do just that and someone answers who has no manners and is rude. Really bad business practice.

Really caring staff! My appointment didn't feel rushed, and I felt like I was in good hands. Only…read morewish I made the decision to come here sooner. This office also has a parking lot right out front.

TERRIBLE. This is my first experience with VCA. I called ahead because the traffic was really bad…read more I wanted to see if I would still be accepted because we were FIVE minutes away and they turned us down. They're not understanding at all, even if you're late. Why don't they have a grace period. My cat hates being outside and having to deal with this was really annoying. Don't recommend.

We have been bringing our dogs to Santa Monica Pet Medical Center for a few years and have been…read morevery happy with the decision to make them our vet. Most recently we lost our 15 year old sweet girl, Daisy. Dr. Harrison Saling was amazing at explaining what was going on with our pup. He is bright, knowledgable, caring, and a wonderful communicator. Thanks so much for helping us through a trying time. We are grateful to have you as our veterinarian.

SO SO SO EXPENSIVE. Ive been taking my cats here since 2022 and while the care is good, the prices…read morehave SKYROCKETED. They'v always been expensive (e.g.: $1000+ for a simple neutering that I could get for free at a shelter)-- but I figured the care was good, so it's fine. One of my cats needs dental cleaning and I paid hundreds for the labwork for a teeth cleaning earlier this year and then when I was actually able to get a appointment, it was after the expiration date for the lab work, so I'd have to pay for the labwork again. This on top of the $1700-$2200 it would cost, when the past years it was $1000-1200. I love them, but ABSOLUTELY NOT. I feel like I'm getting taken advantage of. It's just too expensive.

best of the best. Care is next level here! love the people and the facility! truly a great…read moreexperience from start to finish,every time.

We can't thank Dr. Ella Scott enough for taking care of our old boy's teeth! We were fortunate to…read moreget a quick exam appointment when all others failed in our time of panic. The first exam helped us understand what we could possibly be looking at and on our second exam we were able to get his teeth taken care of. Dr.Scott explained every step by step in detail and helped us feel confident with the procedure our cat would need. She was able to complete a full dental cleaning with teeth extractions while keeping our cat's health in mind. We received a full itemized receipt and felt that the procedure was well priced. We got sent home with a detailed explanation for after care and were given medication to help our cat recover. He's been doing fantastic and the entire staff did amazing by our old boy. The facility is nice and clean, with coffee and water to enjoy while waiting. They have additional outside cabanas that are nicely decorated and help ease nerves. Please keep in mind that there is only street parking that is metered and you'll need to get there earlier to find a spot. Luckily it's not too expensive. I highly recommend this vet as they were able to take care of us so quickly and thoroughly!

Please don't listen to Hunter's review below which is hateful phobia disguised as a "polite…read morewarning". The only way there would be something "surprising" or "uncomfortable" for children and families at this location is if the parents of said children are malicious people who teach their offspring to be terrible people just like them. Children (and adults, too!) won't find anything "surprising" here otherwise. Except maybe a cute kitty or puppy. Anyways-- Had a wonderful experience here with Miles! They remembered my furbaby from another location, which was lovely, but also surprising to me given that my kitty had had that dental that they helped out with a long long time ago! Just shows the care and love that the staff has for our furbabies. I'd love to pick up his meds from here more often, it's such a convenient spot with a lovely atmosphere. Def recommend :)

I have two cats. Both have been members for several years…read more I am having the most difficult time getting help this year. Every time I need help, the answers provided are not thoughtful. There seems to be a lack of tracking what issues my pet has, as well as what problems or barriers I have to providing care. I've had to announce on 3 different appointments this year how I an unable to provide for costs upward of $500 - ranging to thousands. I have to explain that my own health and healthcare are challenged with affordability. It makes no sense to have a customer explain this 3 times in 5 months - - but that is the outcome of my 3 visits this year. I have a cat needing support for kidney's but we haven't addressed that because it takes an hour and in person appointment to get eye drops. So in essence, the discussion suffers each visit due to being forced to again explain that most of the options for testing this and that are well out of my price range. Meanwhile, the cat is aging and I should be focused on what I CAN DO for her. I really feel uncared for as a pet owner. I feel really frustrated having to explain my financial position to so many staff members. The reality of my income and costs won't change but they don't seem to have a place to note this in their files. Overall, I'd like to see Modern Animal use some technology to better help the customer - which is ME. I am coming to take care of my pets, and when they are sick I do not appreciate the process of getting care being so disheartening. The final straw was today. I let them know that I ordered food through amazon for my pet, which needs approval. Last week they said they are able to approve and I can reach out after placing the order. Today, after placing the order they tell me they do not work with amazon and so more steps are needed. WHAT A GREAT TIME TO TELL ME THAT INSTEAD OF LAST WEEK WHEN I FIRST ASKED. I can not explain how much stress and wasted time have added up over the past couple weeks. The chat is not that useful if you get different information from different staff. There seems to be no central "care hub" to address my animals needs, with allowing for a general note on limitations or exceptions that I have communicated multiple times. They say they don't try to shame you. But I took a lot of time explaining that having to re-explain it with each visit and with each issue my pet has, is exactly that - shaming.

Considerate and compassionate staff and the establishment is nicely taken care. Clean, good amount…read moreof space, looks like they have a rhythm and flow that makes operations efficient. Worth noting: Expect big urgent care invoices and be prepared to ask questions, line by line, to make sure you understand the costs and necessary treatment. I received a BIG OLE $$$ bill in the thousands and had to review each item, and upon doing that with the (very patient) Vet, they decreased the amount over 50% for the unnecessary treatments. I think every pet parent can agree that the most important thing for our fluffy little ones is proper care and love from the professionals treating them. This is why I'm rating this place a 5 star. They were all terrific people and took wonderful care of my dog (and me!) during a high stress day. P.S. They also offer coffee and snacks and that was a lifesaver after being there for 3.5 hours.

what went well? EVERYTHING. My baby cracked his tooth last…read morenight and although VEG doesn't have dental equipment (they should) my dog's tooth was hanging by a thread. They were quick with coming up with a plan and removing the tooth, putting him to sleep, and walking him back up (took about 20 minutes altogether) I was so informed, impressed and grateful how quick this team was especially Grace J. The RVT. Although they weren't able to take the entire root out we were glad they were able to get the most uncomfortable part out and we took him to his vet to handle the rest. I love the open concept of VEG, I was able to be apart of everything and I'm so so thankful.

I do not recommend this clinic if you prefer your doctors to have good bedside etiquette. It is…read morejust how I need to roll. The front staff and the vet techs are awesome!!!!

Pacific Animal Clinic is the only vet office we trust to take care of our two dogs. Dr. Karron is…read morean outstanding doctor, and her communication is excellent. We've had some health challenges with our senior pups, ranging from seizures to kidney issues, and she has communicated in a compassionate way, shared solutions, and put us at ease. She's incredibly thoughtful and thinks outside the box when it comes to treating pets. Her heart is in her work and you can tell by the love and care she gives to her patients and their families. We are incredibly grateful to her and the staff, who always check in with us after appointments. Since we started seeing her in 2013, we've recommended her to friends and family, who also see the value in her practice. Keep doing what you're doing, Dr. Karron & team!

My Goldendoodle ate a lot of sand at the beach, and bringing her in early that morning turned out…read moreto be absolutely the right decision. The doctors were caring, knowledgeable, empathetic, and incredibly helpful throughout the entire process. Every staff member went above and beyond to make me feel confident that Peach was in good hands and would be well cared for during her hospitalization. The whole experience was as positive as it could possibly be during such a stressful situation. They did everything they could to help me stay calm while making sure Peach received the best care and recovered well. I'm truly grateful for their compassion and dedication. The X-rays and all the exams were so fast within minutes we are able to get results!! I highly recommend this VCA!!

I took my pup here when she was feeling very sick. She was having bloody diarrhea and vomiting…read moreblood, which was extremely scary. I called at 6:30 a.m. and was able to bring her in right at 7 a.m., and she was seen fairly quickly. Dr. Perez was attentive, compassionate, and very helpful. She explained everything thoroughly and never made the visit feel rushed. I left my pup there for a few hours so she could receive IV fluids, a full exam, and an ultrasound. The team kept me informed, and when I returned, Dr. Perez went over all the results and the treatment plan in detail. My pup was sent home with medications that helped her improve, and she is now back to her normal self. I'm very grateful to this team for taking such great care of my dog and providing excellent service during a stressful situation.

I had been searching all over the Westside for a good place where I could have my poodle mix Stella…read morespayed when Sevilla was hIghly recommended. The staff are friendly and welcoming, the place clean, spacious, and well arranged. Upon meeting Dr. Pedraza, I was impressed by his positive energy and sensitivity to my Stella. He explained all the choices of different approaches to the surgery and said the spay could be done as soon as the next day. After the successful procedure, the staff gave me some medication for Stella along with clear instructions on how to care for her to insure proper healing. And Dr. Pedraza had even flushed her eyes to reduce the red staining around her eyes - included in the cost of the spay, which I must say was very reasonable! The consideration shown in follow-up a week later was so reassuring - Dr. Pedraza and the staff at Sevilla are a real gift to our community. Stella and I are so grateful for this happy first vet experience!

Great customer service. The staff is very nice and very…read moreclean . They pay attention to the animals and they took really good care of my cat who broke his foot. It was weeks and weeks and weeks out checking changing cute bandages. But it was very, very,very expensive.