In LA we have tons of agents. Some do it for different reasons. After getting in contact with…read moreDarren, you can immediately tell he's a super chill easy going guy with tons of knowledge from experience that way surpasses most other agents out there. He's also dialed in to help with all type of insurance needs. His way of breaking things down is almost as if you're talking to a friend as he's helping you understand what the best options are. Glad I reached out. This dude has solid feedback for a reason.

I cannot recommend WHINS Insurance highly enough. I had been playing phone tag with an agent for…read moreover a week and he was persistent enough to make it work. Finally one of the owners/managers gave me a call after hours and took the time to work through my options. Even though we couldn't find one that worked for my situation, he was patient and explained everything I needed to know--I will absolutely be reaching back out when the time comes!

Sam has been extremely helpful with setting up our coverage for our new automotive repair shop. As…read morea business owner himself, he was able to walk us through the process and explain how things work. He found us the best policy at a good price. He is a good communicator and provided updates and reached out regularly to keep us on track, which is much appreciated for us, being that we are busy with other tasks. I highly recommend giving them a try!

Sam and his team is there for you when no body else can come up with a deadline so close or deal so…read moregreat that you can't just decline to accept. I needed a CoI for my new business location and needed it in under 48hrs. I reached out to others but they couldn't make it work out for me within the deadline and when I approached Sam from United Direct Insurance, he just said " You got it brother". And he was right, I got the CoI needed as per landlord's requirements. I would highly recommend them for any Commercial Insurance that you might need! By the way he helped me once before as well............ of course swiftly and reliably! Thank you Sam and Team!

Giovanny was great! Talked me through all the steps and got me the lowest quote and worked with my…read morepayment options so kindly. Would recommend

I had an outstanding experience obtaining my car insurance today, and I want to recognize Nancy for…read morethe exceptional service she provided. From the moment we spoke, Nancy was professional, patient, and genuinely courteous. She took the time to explain all of my coverage options clearly, answered every question thoroughly, and made sure I felt comfortable and confident with my decisions. What could have been a stressful process turned into a smooth and enjoyable experience because of Nancy's knowledge, attention to detail, and sincere commitment to outstanding customer service. She never made me feel rushed and went above and beyond to ensure I received the coverage that best fit my needs. It's rare to find someone who combines professionalism, kindness, and expertise so effortlessly. Nancy is a tremendous asset to her company, and I am truly grateful for the excellent service I received. I highly recommend working with Nancy if you're looking for someone who genuinely cares about her customers and delivers an exceptional experience. Sheila N.

I've always been hesitant to change my insurance because I've had it so long but I was paying too…read moremuch!! Kat really helped me feel comfortable with finally making the change. Best part is I have better coverage and saved me a lot of money! Awesome customer service! Thanks, Kat!

Evan provided me with excellent customer service. He gave me a quote via phone and helped me get…read morethe lowest quote. I will definitely be recommending people to come here! Thanks Evan. There regional manager Samuel Lozado is amazing ! He was able to answer all of my questions and assist me.

Jasmin was very helpful. I gave her the situation and she asked questions I normally wouldn't…read moreconsider. She looked into other ways to try and lower my payments and deductible. It took 2 days because my situation was a bit complicated (at least to me it was). Many insurance companies were giving me some sort of 14 day delay due to some BS California policy but Jasmin found companies that would get me setup immediately. I am very grateful.

Recently, I went back here to get an estimate for residential insurance. The current homeowner's…read morepolicy company which I have been with (auto and then home also - supposed bundling discount) for over 35 years jacked my rate up significantly (almost double), although I nor my family have ever made a claim (and the policy provisions have not changed in years). This is a shame because my parents had been with the company for over 40 years and they had made a significant amount of money off us and are exclusive to military members or veterans (USAA). Natalie reviewed my current policy and was able to get me a higher coverage limit at a lower price with a major insurer without bundling. It was such a pleasant, trouble-free experience because the ladies took care of everything and followed-up to ensure all was good.

I'm a contractor specializing in high end outdoor pergolas, I was referred to Sid by one of my…read morepeers for liability and worker's comp insurance. Sid was very responsive and was always available to me by phone and text. He took his time to explain the policy and was right on with the time frame. Even though I haven't met Sid in person, he was still able to make the process very easy and seamless. I will continuously return to him for help as Sid is a fantastic asset. I recommend his services to every contractor who is looking for workers comp or liability insurance Thank you Sid!

THIS INSURANCE IS DISHONEST. They get your down payment and…read morethen for any reason they want to cancel your insurance. EVEN YOU DON'T HAVE ANY TICKET! Money hungry. Let's go Mercury Insurance more Profesionals.

The agent I talked to over the phone was kind, friendly and extremely helpful. I was a mess…read morestressing out on what to do to get everything completed for my car asap. I decided to go in office to complete my transaction. My rep gave me a real reason to finally calm myself and know that I am getting this done. I'm so happy that I'm Takeing them lunch to thank them.

I tried obtaining an auto insurance quote from Vios over the last 2-3 weeks and unfortunately my…read moreexperience did not match the positive reviews I read beforehand. I first spoke with Josh about two weeks ago and never received a callback. When I followed up, I was told they could not quote me until closer to my renewal date, which is the 19th of this month. I then spoke with Jose, who stated he was the manager, and he assured me he would have a quote for me by Monday even though it was still a little early. Monday came and went with no communication. Yesterday, May 12th, I called again and spoke with Josh, who once again told me I would receive a callback. Today, May 13th, after still hearing nothing, I called back yet again. Josh blamed the delay on Jose, saying Jose was supposed to call me. Jose eventually called, made excuses, and again stated he still could not provide a quote even though my renewal is only days away. When I asked to speak with a supervisor, Jose stated he was the supervisor. I then asked who his supervisor was, and he said someone named Val, but told me they did not want to speak with me directly and that I could email Jose and he would forward it. I was planning on bringing over three policies, and the only reason I continued pursuing this was because of the strong reviews I had seen online. Unfortunately, the level of communication and customer service I experienced did not reflect those reviews at all. I understand businesses get busy, but my time is just as valuable as theirs. In the end, I will be taking my business elsewhere, which is unfortunate because I truly tried to be patient and understanding throughout the process.

If you get lucky enough to speak with Vanessa you will be in the most capable hands. She is an…read moreangel and helped me through a stressful situation where my car got impounded. I shopped around and found this insurance. Best rates. Even got a discount! Highly recommend.

I'm the happiest customer Freeway Insurance ever had! Their prices are just right for me. I'm glad…read moreI went with the best company in town...I love the friendly staff always there for us in our language, too. Wow, these guys are incredible

Very good insurance company and excellent guys, they work professionally, very satisfied with the…read morequality and service of work !! I recommend it to everyone!!!

I was having a hard time finding an agent and then a friend referred me to Tamara. She helped me…read morebundle a package deal and helped me with business insurance. If you need help and good rates and help during claims definitely call.