Updated review , there're great and took care of me. I appreciate staffed with how attentive they are read more

I rarely write reviews, but at this point I feel compelled to share my experience. I've been a patient here for years, but the level of customer service has seriously declined. I ordered a pair of glasses over a month ago and have been trying to get an update. The problem is that no one ever answers the phone. I've called at different times throughout the day--9 AM, noon, 3 PM--and every single call goes straight to voicemail. I've followed the instructions, left voicemails, and have never received a callback. It's incredibly frustrating when a business is impossible to reach, especially when customers are simply trying to get information about a prescription order they've already paid for. I understand offices get busy, but consistently sending callers to voicemail and never responding is unacceptable when this is happening on a daily basis. I hope management addresses these communication issues because the experience is nowhere near what it used to be. I Would not recommend this optometrist office. read more

Dr. Paul Li. Is the best. He not only is professional but makes you feel comfortable and he's funny. read more

Antelope Valley Family Optometry - Optometrists Near Me - Palmdale, California

Okay I understand you don't order my safety glasses for 2 months because of $22. I recently change my card due to ID Theft (why didn't you order for 2 months? I just changed my card couple of weeks ago). What I really don't understand is why don't you send me an email, message or even call for 2 months ? I might not go there again,,, read more

I've had consistently great experiences at Antelope Valley Family Optometry with Dr. Lin. Dr. Lin always does a thorough job and takes his time during exams. The appointments never feel rushed, and he makes sure everything is explained clearly, which I really appreciate. The staff is also excellent. Everyone is friendly, welcoming, and very helpful from check-in through checkout. The office runs smoothly, and appointments feel well organized. read more

I have been coming to this location for years and have purchased several frames. most recently I purchased some very expensive frames and they broke unfortunately outside of the warranty time. the manager didn't even try to offer any help just to buy another pair. im very disappointed with the level of customer care after all these years. I will no longer partnership with the establishment. read more

Have been going here for 5 years for mine and my family's eyewear needs and they always go above and beyond. Yvette is a superstar when it comes to her excellent service and they recently added a front desk person ( Jackie) who is as excellent and efficient. I would 100% recommend this location to friends and family! Thank you Antelope Valley Family optometry for always being excellent! read more

this office runs on time very professional has incredible frames but do not show up late or you'll be rescheduled super professionals. You do not have to worry about making an appointment and then sitting and waiting the whole time if you make an appointment get there on time or get there a couple minutes early. read more

It's practically impossible to get a hold of any one on the phone. You can leave a voicemail with all contact information and still will NOT receive anything back......from the looks of it multiple people have the same issue. read more

I'm new to Palmdale so I decided to come to this place but I swear it's the worst place I really made a bad choice. We order my husband's pair of glasses since December 2024 and as of now March 2025 still waiting on my order. They keep on giving me the runaround never have I ever experienced something like this nowhere . The worst part of this situation is that I can't even cancel my order because it's already been paid through my insurance allowance from last year. Plus I asked to speak to a manager and there was no manager I asked to speak to the doctor and no doctor so how is this place running without the doctor??????? When the office was full of patients!!!!!!! read more

I have been calling this office for a week now. Just goes to voice mail. I leave a message and no one returns my call. Are they still in business? read more

To be honest, if I can give them zero stars I would I've ordered my glasses and I've waited over nine months to get my Ray-Ban's. They keep telling me they're at the lab order on backorder even though Ray-Ban's website says you can order them. I do not understand how they could just not give me my glasses at this point. I've already paid for them and still have not yet received them. It's incredibly crazy cause I cannot get hold of the manager at all. She's always disappeared and always not there it is freaking ridiculous. The doctors also not even there in the front girls in the front are not even helpful. It is constantly annoying to be told that oh we have your glasses and yet you still haven't gotten them. I have file a complaint against the city and to the Better Business Bureau. read more

Please go elsewhere this place is as shady as they come!!!! We have been waiting over 9 months for glasses that were paid back Dec 24. Both my husband and myself call every week and I have never received a call back from the so called manager Yvette. The owner and optometrist. Dr.Lin has also made no effort to reach out! they basically are taking customers $ and not getting what you paid for. I believe they also are doing insurance fraud as they ran our plan and nothing has been received. I have file a BBB complaint and will be filing a complaint against Dr.Lin with California Boatd of optometry consumer affairs, as he took an oath and now is stealing from his clients. he chooses to look the other way makes you think this is acceptable! This is not acceptable, this is stealing save yourself the headache, plenty of other optometrist. Hopefully they go out of business as our community doesn't need this type of establishment and doctor! read more

I have been going here for 15 years. Dr. Lin is great! Last year it took 4 months to get my glasses. This year, I am still waiting since December 2024. I have called several times. Receptionist told me to come in to see the office manager: he/she didn't show up. I stopped by 2 weeks ago to ask for a refund...nothing yet. They will not answer phone calls or return any messages. I will be reporting this to the BBB. Avoid this place if you can. Their management has been subpar in the last couple of years. I won't be coming back again. My name is Kham, and I hope they read this. read more

My first experience was not so good, But it it was also during Covid and this past experience was amazing! I recommend anyone to go here for glasses great price and good service! The doctor was amazing read more

Antelope Valley Family Optometry - Lens is not fitting frame properly and I waited over 2 months to receive wrong color frames. - Optometrists Near Me - Palmdale, California

My son had an appointment at 3pm waited an hour before the doctor seen him. Took in a patient that had a appointment after my son befor us. Front desk cleark was very not concerned when i complanined about the wait. read more

Don't waste your time in coming here. They never answer the phone . Automated phone system requires for you to leave a voicemail but no one ever calls you back. Terrible customer service . Dr Lin should not be working in this profession with his sarcastic attitude. During the eye exam and evaluation I would ask question about my sons eye contact as he need specific ones for his eye condition and he would respond sarcastically. He would mumbles his sarcastic responses to the nurse helping during the evaluation. I paid $448 for my son contacts the day of the visit , payment was taken by the Dr himself as we were the last one in the clinic and his staff had left for the day. When I pick up the contacts his office and Dr Lin insisted they did not have proof that I paid for the contacts in full. Even after I showed them my bank statement with the $448 charge to the AV optometrist office . They said it was an error and wanted to charge me again all because they could not find the receipt print out of the credit card reader. When I asked the Dr what's going to happens if you don't find the receipt? He responded with I can't give you something you didn't pay for . I said but I did I paid in full my proof is here then I showed him again my bank statement. They do more searching to find the receipt of my payment in my son's chart instead of their payment log . Receptionist exact words were " whoever took your payment didn't put the receipt where it belongs " Dr then said it was me you can blame me . Terrible service ! Never again coming here ! read more

Been coming here for years. Great doctors, courteous staff. Great selection in eye wear. Highly recommend.

Dr. Lin is great but office staff is incompetent. I ordered and paid for contact lenses on 11/13, called several times but still waiting for them on 12/26. They screwed up the order and it's like this every year but we've been going there only because we really like Dr. Lin. read more

Amateur and gaslighting optometrists + rude and passive-aggressive opticians. Dr. Lin did not seem to have the patience or meticulous practice to ensure the glasses had the appropriate fitting lens, or have the decency to apologize for his mistake. The continuous appointments and follow-ups take the time I do not have out of my work schedule to ensure I'm getting the appropriate lens after the second mistake of getting another wrong pair of glasses! Even more infuriating, having to pay for them Throughout this burdensome process, I had to deal with a dismissive optician who was no help in answering any of the reassuring questions I had trying to get my appropriate fitting lens. Save yourself time, money, and emotional distress, there are better optometrists, opticians, and overall businesses out there. read more

Dr.Lin is an amazing optometrist, very thorough in explaining everything about the exams and very detailed in finding the perfect prescription for me. Highly recommend him. My complaint is no one ever answers the phone. I've been trying to get a hold of the office to see the status of my glasses and it is impossible to reach them. I have tried calling on different days and times and no answer or call back. Very unprofessional. read more

For years I use this optometrist, on the last three years the quality of the visits was decreasing, last year was time to stop using their services, this is the reason, I made a normal visit like every other year the people at the reception where not friendly at all. After I finish my visit on that they don't change my prescription, the lady on the front desk told my copayment was $ 185.00, and the total bill was over $ 450.00 for an eye exam, after I pay the amount they refuse to give me a copy of the bill, they said the person who make the paperwork was not working that day. So I have to come back next day for my bill. After the facts, they just add treatment not provided to justify the charges to my insurance. read more

Today i had my first Optometry appointment and i had a wonderful experience. They were very clear in every test they ran, they were very nice, and everything was painless/comfortable. They had a nice selection of glasses, and i didn't feel pressured into buying anything extra. Im glad their my optometrist read more

We had been coming to AV Family for quite some time. Last time we came in, we got an older dr that didn't seem too interested in helping us out during our exams. Turns out I needed glasses. Not surprised. I needed a new prescription. We got my glasses, and my vision with them was even more blurry with them in than off. When I brought it up to the staff they affirmed they were correct. I stopped wearing them because they were of no help. We went to another optometrist who confirmed my glasses prescription was incorrect. Very frustrated and unhappy. read more

Dr. Lin is a dishonest pushy optometrist. Disappointed that this business lacks integrity and honesty. Dr. Lin prescribed me my very first pair of glasses convincing me I really needed them. So I bought them. I came back a year later for my new annual pair and I saw Dr. Kleinman, who told me my glasses didn't have the prescription Dr. Lin said they had. So I essentially spent $120 on a pair of basic reading glasses. Dr. Kleinman isn't a thorough optometrist (as stated by the receptionist) and said I didn't need glasses. I came back to this place for the 3rd time to clear up my confusion with Dr.Lin. He gaslighted me saying that he never said he would put the prescription in the first place. He is very triggering for survivors. I would still be their customer if Dr. Lin had apologized and owned up to his mistake. Instead, they kept calling me and kept pushing me to buy the glasses. My family lost complete trust in this business. read more

I suggest for you making an appointment with Dr. Lin not Dr. Kleinman. I tried making an appointment with Dr. Lin (I have seen before) but Dr. Kleinman was the only one available on my work day off that time. Dr. Lin is fully booked for that month and a half. Now, I know why... Dr. Kleinman was impatient. I am only reading two letters out of six on the eye chart and he is already stopping me and said good. Then, did the next procedure. I have a bifocal lens and he did not do the reading test and just based the reading prescription from last year's prescription. He did not do dilation test. I know I missed a few on perimetry test on my left eye but did not get any explanation on what is for or is it important. The staff were great. read more

I found this practice back in 2013 and Dr. Lin has been by far one of the best at what he does. It is very difficult to find an optometrist that cares and also takes his time to make sure you are getting the best quality eye care. I highly recommend him for your eye needs. My entire family comes here now. read more

I'm new to the area and drove in to see the office before scheduling an appointment. The staff was super helpful, quickly scheduled me in the NEXT DAY, they let me wander around looking at their frames without bothering me. When the appointment day came, I met Dr. Lin! He's awesome! I will be seeing him moving forward. He also has an office in Valencia which will work perfect in the near future. Dr. Lin takes the time to simplify his explanations, making it easy to understand and comprehend what is going on with your eyes! He's patient, friendly, talkative, kind and everything you want your optometrist to be! Thanks for the awesome service! read more

Dr. Lin and his staff are excellent and very professional. A healthcare company that cares for their patients. I have gone to AV Family Optometry for many years and appreciate what they bring to the community. Well done. read more

I really appreciated the extra care for COVID-19 precautions, and that they would tell you step by step, but continue to make it comfortable experience. The doctor is not only thorough with the exam, he also went above by asking specific questions and taking more time to get a better scope of my eye health and what will best fit my lifestyle. It was a great first experience, and look forward to continuing future yearly health check ups. read more

Never answer the phone ,I call too many times and always answer the answer machine ,NO I don't recommend this place,,when I go always they leave me couple minutes outside I have to wait until they push the bottom inside and I can get in , read more

In the past I had a good experience with the doctors however when it comes to the front office staff I will have to say I always receive bad customer service. And, Last week 04/7/22, was the last straw for me. I arrived at 12:50 just before their "1pm" lunch hour to try and get my glasses tighten. But, as I walk to the door the receptionist rushed to put the closed sign on the door. Therefore, I called the office to ask why they were closing when there hours indicated a different time but of course no one answered. Therefore, I waited for someone to arrived but it just so happen that someone was exiting the building so I asked them am I able to get my glasses tighten real quick the same receptionist told me no and to come back tomorrow! Not even to come back later but to come back tomorrow. Therefore, they lost my service I gave the front office staff many chance because I like the doctor but it comes to a point where a front office staff rudeness makes you not want to go there anymore. I also wrote a review on Google where the owner replied he indicated they closed later that day at 1:15. So my question is...if you closed later that day why did your receptionist deny me service? Also, I believe the optometrist are obligated to give you your prescription whether you want it or not because if gives people the opportunity to shop around for the cheapest price. And, I never received mine after an appointment. read more

I'm all about customer service and these girls exceeded my expectation. They answered my 1,000 questions I had with a smile. I saw Dr. Lin and he was very friendly and welcoming. I will def go back and recommend. Free parking and lots of it! read more

We've just moved home and went here because this is the place we would go before we moved 5 years ago. Have to say not disappointed in the least. Sweet reception, thorough exam , patient service, great selections and not bad prices. This is our Eye Doctor forever !! read more

Dr. Lin is the best plain and simple. He explains everything with such detail and you can really tell he loves what he does

I would echo what many other reviews said. Front office staff were unkind. I went in for my four year old and I felt like they were inexperienced. I found this office through my insurance but the front office staff told me my four year old wasn't on my insurance? When I asked her what phone number she called on my insurance card to check our coverage she said she didn't call my insurance? Lucky, I guess seems like not a great place. read more

Excellent customer service, staff was friendly and knowledgeable. Dr Lin takes his time performing a thorough eye exam and is very easy to talk to. They have a wide selection of glasses and sunglasses. It was a very pleasant experience and they were able to fit me and my wife on a Saturday. read more

I"ve been wearing glasses for 40 years, and this place gets ten stars in my opinion. The staff is friendly and courteous. and my appointments have always been on time , Dr Lin is a wonderful person who goes way beyond the call to help his patients, even as far as donating his time to help me with special contacts to help restore my vision. He is one of a kind , a real genuine person ,friendly and funny an makes it a pleasure to go to his appointments. And i am so fortunate to have found such a great optometrist. My hats off to Antelope Valley Family Optometry they are the best. read more

I just went to pick up my glasses, I used my old frames, so, they just needed to put the new glasses to my old frames... first, the office was closed, they opened the door for me, I went in and it looked very dark, so I asked if they were open, she said yes, I said, hmm..it doesn't look very welcoming, no response from her. Only the light right on the reception area was lit, the seating area and on the back office was dark, (lights were off). I said that the office did not look welcoming, her response was that because they did not have any patients they did not have those lights on. (bad impression). She brought my glasses, did not ask me if I wanted to try them out to make sure everything is all right (not a good service), when I tried them on, I asked if she can adjust the frames because they were kind of loose, she did that, then I asked for a new case, she told me that because I did not buy a new frame, usually, I am not supposed to get a new case, but she was going to check to see if I can get one; I told her that before I just ask for a new case because they did not close right and with no question ask I would get a new one (better service). I told her that she needs to be more friendly to customers and I would suggest that she needs training on social skills, she was very cold, serious, and did not project any willingness to help. This is what you offer "We take pride in providing friendly eye care services for the entire family", (you are falling short on that). I am sorry for Dr. Lyn, he is wonderful but that type of service is not helping his business. read more

Staff members are sweethearts, they will take there time to make sure you're happy and comfortable. Great prices as well. I love the doctor, as far the best doctor that has ever checked my ayes. Doctors usually take about 25-20 mins while checking you. The doctor at this location didn't care about the time he was there explaining me everything. Ivet is so amazing, she will help you decide for the perfect glasses! Well great job guys! I totally recommend this place, and will definitely keep going there. read more