If you've never installed a pool previously, you better find someone who has so that you can ask…read moreevery question in the book because they offered up absolutely no proactive information or planning for our project. I am trying to like these people as they install our inground pool, but they seem to want every step of the way to be a surprise and half finished. Communication would have gone a long, long way but they completely and utterly lacked in informing us of what to expect, when to expect it, and made clear attempts at excuses for things that could have been straightforward communication and I would have understood. The subcontractors they used were very nice and seemed to do a decent job. My impression is that Goodall failed at project planning to complete the job efficiently, and communication was at best reactive to our constant probes of questions to figure out what was going to go on at our home with this large project. It made it very difficult to plan our own parts of the project (ie landscaping, etc) and wasted a lot (a couple thousand dollars) of our money with wasted materials and I can't even tell you how much of our time has been wasted that could have been prevented if they provided a clear plan, design, and information. I will update this review when we're all said and done to hopefully a better rating with full details.

Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

Terrific spa repair technician. He is able to diagnose a problem instantly. I would not consider…read moreusing anybody else. ​

They are the best! Fantastic service from Troy and Tom, Paige is a sweetheart getting things…read morescheduled! We would not use anywhere else!

This family owned business goes out of their way to take care of my pool and family! When my…read morehusband passed away, I had no idea how to maintain it, clean it, open or close it. My husband did all of that! Not only did they do all of those things at a reasonable rate, they patiently TAUGHT me how to do it!! There aren't enough words to express how grateful I am! Getting a pool is a lifetime commitment, and you want to make sure your investment is well taken care of! Spa & Pool Place in Willow Street will be there for every step of the way!!!

Great friendly service! Pool was left clean and clear within a minimal of time. Would recommend…read moreand will use again.

Pablo was prompt, organized, professional, personable, and very efficient…read more He was reasonably price, and he went above and beyond to ensure that our pool looked great and worked well - even though that meant working through a period of rain. He was a pleasure to work with, and we highly recommend him!

We just got a pool installed by Pablo and his crew. They were professional and very nice to work…read morewith. I would highly recommend!

We've been a customer since 2009. They do a wonderful job cleaning windows inside and outside. They…read morealso clean the large mirror and chandelier. Matt and his wife are pleasant and we look forward to catching up with them when they come. They always show up on time and communicate well. And another plus is they're fellow Penn State alums!!

We called Matt on 6/7/13 to have them clean 4 second floor windows. Matt stated that he can come on…read more6/10. It turned out to be raining on 6/10 so it was rescheduled for 6/14 after lunch. By 2:30pm, when nobody showed or called, my mother called and left a message for someone call back. Around 4pm, received call back from a woman (his wife?) stating that they were backed up. The woman asked "Do you want them cleaned or what?". Matt showed up around 5pm in his little red car with a ladder on top. My mother asked why he was late and his response was "Do you want them cleaned or what?". He cleaned two windows and then up and left without even letting us know that he left. We found out when my mother did not hear any noises and went to look outside and discovered he was gone. We called on 6/15 and left a message for him to call back. No return call. We called on 6/17 and left a message for him to call back and again no return call. As of 6/27 we have not heard from Matt and the job is still incomplete. ________ 6/30/13 Hi Everyone! Here is an update..... Rec'd call from Matt yesterday in response to a complaint we filed with the Better Business Bureau. We had a rather comical, heated exchange which included Matt being dumbfounded as to why a businessman needs to call his customer when he is going to be late. Matt then indicated that by my 75 year old mother questioning him on this matter she was being rude and demanded an apology from her. (How dare a customer expect responsibility!). A little respect for your elders would be nice. Yet, when I asked him if would wait that long for a plumber or electrician at his house he had no response. When asked why he left the job after only cleaning 2 of the 4 windows and not telling us that he was leaving, he stated that he just didn't want to. He then proceeded to tell us not to call him again and slammed down the phone. Very mature, huh? Oh, and also, Matt indicated on the phone that he was in business over 20 years, his website says 15. ATTENTION ALL NEW JERSEY FOLKS OUT THERE. Matt also went on to ask where we are from. When we stated "New Jersey" he stated "of course". Am I detecting a little prejudice on Matt's part. I'm NJ born and raised and proud of it. How about you?