This is the second time/second home that we have used this company and I only have good things to say about them. Professional personable and great at what they do. Prices are very reasonable! We had the report before they left our home. I would recommend this company to everyone I know. If you have a chimney this is who you need to call!!! Adding an update these guys just came back and did more work that we requested and did a fantastic job efficient and follow through to make sure that everything was done properly once they were finished clean and it looks great call smokestack masonry!!' read more

Smokestack Masonry - Chimney cap - Chimney Sweeps Near Me - Lancaster, Pennsylvania

Smokestack masonry exceeded all my expectations with their service and quality. They are detail oriented and communicate all issues very openly and provide options for you to choose from to fix whatever issue pops up. My neighbors are all commenting on how nice my new chimney cap looks. read more

Smokestack restored my deteriorating chimney. They did a great job and everyone was friendly and courteous. read more

Smokestack Masonry - Smokestack restored my deteriorating chimney. They were courteous and did a great job. - Chimney Sweeps Near Me - Lancaster, Pennsylvania

What a wonderful, local company. Thank you for installing our beautiful insert! It's such an awesome compliment to our home and we love it! read more

Smokestack Masonry - Chimney Sweeps Near Me - Lancaster, Pennsylvania

The company was absolutely amazing! Super responsive and flexible, and the men that came out to actually do the inspection were respectable, courteous, and clean! Even our dogs loved them. If you need your chimney inspected, I 100% recommend them. read more

We recently had Smokestack Masonary install a new stainless steel liner in our chimney. Not only did they show up exactly when they said they would but they were extremely careful with keeping our house clean. Brian is extremely knowledgeable about his craft and does a great job explaining the work they will be doing. The office staff is also very professional and make the process very smooth. Super happy with their work and the great communications during and after the work being done. All around great company to work with read more

We needed work done on our chimney and fireplace. We feel blessed to have found Smokestack Masonry. They first cleaned and inspected our fireplace. They were thorough, explained what they would be doing, provided pictures in their report, and never had a spec of ash anywhere. That in itself is a big deal for me. We then hired them to reline one of our chimneys. Through the entire process from quoting the job to scheduling to doing the work, all were great about communicating with my husband and me. When they ran into an issue with the way our flue was constructed and the condition of the tiles, a lot more time and effort was involved. They never charged us for the extra time and trouble. They certainly have any of our future business, and we will recommend them to our friends and neighbors. read more

Representatives and the owner of this company, Brian Cline, do not maintain a respect for safety and public health standards. Basic principles, such as wearing a mask are scoffed at. When I asked a representative about their policy regarding entering customers homes without a mask, she informed me that they will only require technicians to wear a mask IF a customer requests it. I believe it's not only extremely unprofessional, but also volatile to the population at large to not take on the responsibility of the health and safety of your clients AND your employees. Their stance is unbelievably irresponsible. If their employees are choosing to disregard mask mandates, I can only imagine that other basic sanitation, and safety protocols are being overlooked as well. Beyond their unprofessional approach to a government MANDATE, their customer service was reprehensible to say the least! It's by far, the worst treatment that I've received in as long as I can remember! I honestly can't imagine how they can expect to build a local business while not showing value to EACH and EVERY customer. After being given an estimate of $3,000 to install a chimney liner, I can't imagine giving my hard earned money to a company that doesn't validate and acknowledge my concerns, work to rectify any issues, and strive to show value in every single client. I feel like I could go on and on, but honestly I'm just so disappointed with every aspect of my experience with this company! I had high hopes, but I'll obviously look elsewhere. Be forewarned! read more

Great customer service. Had an appointment but knew we were moving and looking to get our chimney inspected as soon as possible. Had a cancelation and called to offer it to us. The inspectors were not just very thorough but explained everything. Highly professional and personable read more

Recently had a leak in my mother in laws chimney. Brian came for an estimate and knew right away what the problem was. He recommended the work it would take to fix the problem and gave me a ballpark estimate on the spot. The company was super easy to work with even from being in another state. I got the written estimate within a day via email and was able to send paperwork and payment from NY. Super accommodating with scheduling and kept me updated during the day with an exact time for installation of a new chimney cap. They even took cell phone pictures showing the work they were doing (waterproofing the masonry, etc) so I didn't have to go on the roof and inspect their work. They were super friendly, professional and very knowledgable about their craft. AAAAAA++++ read more

We used Smokestack Masonry to remove a brick hearth, close one side of a 2 sided fireplace and install a new firebox and slate hearth. They were very clear during the bid process about the scope of work that would be necessary and promptly provided a quote. They established a date to complete to work in a timely manner and did an outstanding job of completing the work. Brian, Courtney and Matt were all very professional at all times. I would highly recommend them. read more

Man these guys do top notch work!!! Up front, honest and very thorough in how they explain and execute their work. I feel the price I pay every time they clean or repair my chimney is more than fair. Couldn't recommend them more. read more

YOU CAN'T TRUST HIS QUOTE: They come to your home and give you a quote on a specified job for a specified amount. Then when they actually come to your house they do a different job (without consulting you first) and then charge you the same amount of money. In our case it was a larger 5-6 hour job of drilling through 3 layers of brick from the outside of the home on the first level above ground, down through a brick wall in the basement. What he did was he showed up and simply removed four bricks from the bricked over fireplace insert area, this took less than an hour, and charged the same amount of money as if he had done the job he originally said he would do. TERRIBLE CUSTOMER SERVICE: Then when asked about it over the phone, the contractor blew up with exasperation, got incredibly defensive before a question was even asked, he defensively erupted with "why do people always think I am trying to rip them off, I come from a good christian family" (so this tells me this is not his first rodeo) he also claimed that my spouse approved the work (when in actuality he showed it to her AFTER HE HAD ALREADY DONE IT) she was so shocked she didn't know what to say. What's more is if I had been home I know he would have asked me first, in short, he took advantage of the fact that my wife was home alone. WATCH THE PRICING: That being said, when we initially contacted Smokestack he told us it was $200 for a basic installation/hookup. When he came to our house he quoted us a $550 "drilling in from the upstairs" project, which we accepted, but then when he showed up he performed a $200 basic hookup/installation, while charging us the $550 + the drama. THE AFTERMATH: I have contacted him 2 times about a partial refund and the drama continues, he ducks dodges and weaves responsibility. When you confront him on the fact that he manipulated you he turns it around and says "I am sorry you are not happy with the job that I did, I will come over and do what I originally said.." THE ACTUAL WORK: WE ARE FINE WITH THE WORK HE DID. What we are not fine with is how he quoted a large job, did a small job, and charged a large job price for it. (Begs the question, if he is a professional, didn't he know this was a basic installation on the first visit? Why did he magically change his mind after he was in our house?) IF YOU HIRE THIS GUY, MAKE SURE HE STATES CLEARLY WHAT HE IS GOING TO DO, ASK IF THERE ARE ANY OTHER OPTIONS 2 or 3 times, AND BE THERE WHEN HE IS WORKING. DID I MENTION BE THERE WHEN HE IS WORKING, TELL HIM TO CHECK WITH YOU IF HE IS GOING TO CHANGE ANYTHING FROM THE ORIGINAL AGREEMENT. read more

I am extremely happy with the work Smokestack Masonry did for me. Their technicians were very friendly and explained everything in a way that made sense. The work they did was excellent. My wood stove burns so much better with the new chimney liner they installed. I highly recommend this company! read more

After having two other contractors come out to my home and tell me that the best course of action was to abandon the use of my chimney, the people from Smokestack gave me multiple options for the repair, completed the work on time and it is beautiful. I could not be more pleased with the professional service. I would recommend their prompt professional service. read more