I'll be taking my complaint to the California Bureau of Automotive Repair. Let me start off by making a legal point, I told them I demand to see the parts replaced as provided by law, they weren't able to show me ! They gave me the run around. IF YOU LOVE YOUR CAR, YOU WILL NOT BRING IT FOR REPAIR AT ANTHONYS AUTO CRAFT! The funny thing is every negative review actually tells you the truth this place. It's all smoke and mirrors. The whole presentation with Ferraris and Lamborghinis is a very big stunt Whoever designed the place is pretty smart they used the show of Ferraris and Lamborghinis as well as a very classy showroom and nice offices to really blind you, This place is absolute trash. So many issues with this place I don't even know where to start: 1. I expressed how important this car is to me from the beginning I asked so many questions I went over so many details I continuously verified so many important points that I needed to understand and would like done. They put me with the worst salesman. PETER ROMERO gave just gave me the "yeah yeah yeah" he's a yes-man, tells you everything you want to to hear. He didn't give me a single thing I asked for: They blew me off because I thought that I didn't care enough to make a big deal. Of course the first thing you ask is turnaround time so he overshoots the time of estimated completion for months and then turns around and calls me in about three weeks and tells me the car is ready and how surprise are you ??? Very surprised since I figured something was funny. I expressed to him my most important detail was that we're supposed to have all brand new parts and all OEM parts be installed on my vehicle. I expressed that I did not want any refurbished parts because I know that the trick that body shops used when they want to save money or dupe you. The salesman Peter Romero he says oh look at us I mean just take a look around you'll see how we treat our vehicles in the table of vehicles we service and so on and so forth if Chesla didn't like us they wouldn't give us his plaque on the wall. Your vehicle looks better that when it came in!! I said yeah because it was in a collision !!! Peter says yeah well I wanted the turn around to be fast so we got it done for you like I promised but you don't seem happy, I told him of course I'm not happy you promised me all brand-new parts and after I read the agreement it says refurbished on every single part or aftermarket. He said "Tesla doesn't provide us with their parts, so we have to use what we find, but they're just as good". I SPECIFICALLY TOLD HIM if it takes a whole year to complete I'll wait a year, I want my car perfect and if it's not please don't touch it... Not only does the paint not match the rest of the vehicle none of the extra items I asked for were not completed, mind you, these are the items I requested to pay for... as a separate issue. I was not happy at all with the service he's offered to me was to make up for it was to give me tints on the vehicle like I wanted to do in the future. Tints he placed on the car we're not to my liking because he never asked me which number percentage I want it for the tints.. he never verified with me anything, so now I have to pay to replace it... Peter told me that he will buff and seal the car with an extra clearcoat and make it look phenomenal PETER ROMERO NEVER DID IT ! PETER ROMERO ALSO TRIED CHARGING ME FOR THE TINTS THAT HE CONVINCED ME HE WOULD DO COMPLIMENTARY FOR THE INCONVENIENCE.. I don't understand why you do the job you do and can't do the one job you're supposed to do ? Peter made the receptionist call me numerous times when I asked to speak to him he was unavailable he told me. When I asked Peter what the issue was he said "yeah sorry we didn't get around to the other stuff, just too busy you know" This car means everything to me or meant everything to me as I do not want it anymore and I am thinking about selling it because of how bad of a job they did. They charged the insurance for new rims when my rims are the same, they red scuff marks on my rims are still there from the accident.. Being that I subscribe to all Tesla forums and work with other auto industry partners in undisclosed areas, I will make every Tesla owner aware and they will know not to take their business to them. Or any vehicle owner will be told not to give them their business, I will make sure I do everything in my power to make sure that they don't get another customer again. I paid hundreds in extra fees for the rental for the days that they had to keep the car to fix the issues that they promised they would I had to pay $1000 deductible that no other shop would ever charge anybody because it would be waived for taking their business and I came out completely unhappy and I hate my car. I have my estimate and invoice to prove it ! read more

Took my Honda to get repaired after my rear door window was broken. Sean Ballenger was my estimator and did a wonderful job at keeping me informed and status of my vehicle. I loved how they got my car looking like new and clean when I picked it up yesterday. Truly recommend to take your car for repairs to Anthony's. read more

I took my Escalade today. One of the best customer service that you can expect to in a bodyshop. Very nice and clean office, fast and fair price. Highly recommend it. read more

Don't be fooled by the array of exotic cars on the front. My BMW went in and the cost was double the original estimate, the car came back with footprints on the passenger seat and a poor excuse for a detail and to top it off 2 brand new jackets stolen from the trunk. Don't be fooled by the luxurious waiting room. No attempt from a $10k bill was made to resolve the 2 jackets which by the way are not expensive. It is the principle and the lack of understanding that the trust was broken. I can live with the footprints and lack of attention to detail. I immediately paid out of pocket to get it detailed . read more

Anthony's auto craft took good care of our Mercedes when we had an unfortunate fender bender. The process was smooth, hassle free and straight forward. The staff is very professional. They coordinated our rental car and truly offered us Quality without Compromise. For 5 star auto body service, we trust Anthony's Auto Craft in San Rafael, Ca. I'll be referring friends and family when possible. read more

Anthony's did a stellar job redoing my rear bumper after a big rig ripped it off while parked. Marcaisse managed my experience and provided first class service from start to finish. The car looks like new again and you'd never know anything had ever happened. Thank you Marcaisse for the excellent service! read more

Anthony's Auto Craft - My car back to factory standards. Looks perfect! - Auto Repair Near Me - San Rafael, California

THE WORST customer service. Don't waste your time with these morons!! Unless you have a lot of time and $ to burn. They will disrespect you and lie. I communicated very clearly that I was out of town and to please make sure my belongings were put aside in a safe place after myself and my almost new car were in an accident. I was in the hospital!!! I left phone messages and emails. Todd Ballenger is a co-owner and could give a shit about what's best for you as a paying customer. He is a rude little child and has no business owning or running a business. Of course they lost all of my belongings and tried to pass it off on AAA, who of course do not recommend Anthony's anymore. Take your car ANYWHERE but here! read more

The great reviews I found here don't match my experience. Before bringing my car in I made sure that it would only take a week as I needed it and could have delayed bringing it in if not. Ended up taking 3 weeks and the only way i would get updates was by calling in myself. Huge price difference between going through insurance or not. Looking at the quote I got one of the reasons is that they significantly overcharge parts and I guess the insurance company will not let them do that. It's really stupid to do that given that these days anyone can easily find and buy OEM parts online, so we all know how much a part costs and it's insulting to see them doubling that value shamelessly. They did fix the dents and scratches nicely, but my car came back with other areas damaged. I'm pretty sure it was accidental, but getting my car back from a body shop with high prices with damage that wasn't there is just absurd. I was expecting excellent craftsmanship, not a sloppy job and wrenches hitting my doors. read more

I have had my cars repaired at Anthony's a number of times and have never been disappointed. The quality of work is excellent and the timing of the repairs has always been as promised. In addition, they are very reputable. I recently took my Porsche there to get an estimate to repair a sizable scratch. After they looked at it, they asked me to wait in their office while they attempted to rub out the scratch. They did so and the car looked perfect. Further, there was no charge for the work. I highly recommend Anthony's Auto Craft. read more

I hardly write reviews. But this auto body repair shop deserves my time to post a review. Tino is pleasant, professional, and very helpful. Everyone I encountered greeted warmly and genuinely as I walked in from shop workers to the admin staff. Everyone was extremely nice, professional, and helpful. I came in to see if I can get some paint for a nick from a small fender bender in my bumper. Tino came out, took pictures, and set to email an estimate within the day. I asked if I they could mix to match and I could buy the paint from them. Tino said they don't do this but asked me to wait a bit to see what he can do. Short minutes later, Tino came out with a fellow shop person and said they'd mix the paint for me. Tino came back and applied the paint to cover the scratches . To my surprise, Tino gifted me the paint and sent me on my way. This is exceptional exceptional service I haven't encountered at any type of car repair service. I highly recommend Anthony's Auto Craft and I would definitely drive even if it takes 1 hour out to get there. Thank you Tino and everyone at Anthony's for taking such good care of me and the exceptional service !!! read more

These guys are pretty awesomely. Great responsive communication with Liz from the beginning. Minor scratch to the front drivers by someone pulling into a space in front of me. Got insurance adjusted , claim sent to AAC. Dropped off on Monday and was done Thursday. Hella quick. Car was clean as new inside and out. Tesla authorized repair center. read more

I took my car here all the way from morganhill because every Tesla shop had a 3 month wait. Sean helped me all the time as well as the rest of the team through out my journey because it really sucks how long the wait is to get parts for a Tesla. They even provided me with a free rental (Tesla model s) after I ran out of time with the rental from the insurance. My car looks better than brand new. read more

My car was rear ended in a parking lot and Anthony's made it SO easy to get a quote and worked directly with the person who hit my car to take payment, and kept me updated throughout the process. Everyone in the office was amazing and friendly and finished up the car a few days earlier than expected. read more

Unbelievable horrible service by this company. DO NOT WASTE YOUR TIME. Someone please teach this boys club how to appropriately speak with a customer. Just got off the phone with Todd (a manager) and even he proceeded to speak over me while I explained the situation. Wonderful, a manager that makes excuses for the shortcomings and outright disrespectful behavior of their staff. After having my car for a month and getting the run around it's finally ready, now I've had to call them to arrange a pick up as well! Whoever is the owner of this shop, you really need to take a hard look at the way your staff speaks to and treats women vs men. There is a notable double standard and unfortunately for them this time, they happened to get a woman who knows her way around a car and therefore knows when she's being treated poorly by an auto shop. Here it goes: Bring the car in (Mercedes) after Mercedes recommendation and the appointment and drop off process was seamless, excellent. Was told the car would be ready by the end of the week, it wasn't, no big deal I set on picking it up the following week. They didn't finish it up until the Friday of that next week so I set to pick it up the week after. I go out there and take a look at the car and there is a clip hanging off of the bumper where the bumper wasn't aligned properly upon reinstallation and a dented fused bit underneath that was shoddily repaired. I have the guy come out and take a look and he agrees and says "I'm not sure why they didn't fix that, that's not right" he asks me to leave the car so they can do the repair properly, I oblige. Later I get a call from Sean saying he wasn't paid to fix that part so I should be lucky and thankful that he attempted it. Are you kidding me?? If you're not paid to fix it, don't touch it! I have no problem dealing with my insurance. Definitely don't half ass a repair and then make it seem like you're doing me some big favor. Hah! I get it sorted with the insurance company and they cover the cost of a whole new bumper so then begins the wait for a part. Over the course of at least two weeks I'm told every other day that the car would be ready "tomorrow" until finally even one of their own staff had grown tired of the run around too and 'assured me he would call me back while he went on a hunt to actually lay eyes on the bumper'. Car is finally done after what I estimate to be at least 4 weeks and now I'm waiting for a call back from some manager to discuss this nightmare. read more

Great shop to work with. They make it easy for you to go through the process including rental/loaner car use. I had an issue months later after the work was completed with my '04 Rover front right turn signal assembly, so I took it back to Anthony's and they repaired it no questions asked. They went above and beyond my expectation to fix it. Sean was a pleasure to work with both times. read more

outstanding work and service. first thing you'll notice is the large number of nice exotic cars--ferraris, lambos, etc. it's a giveaway that people entrust their treasured vehicles with the work here. mine was a simple job but it was done flawlessly. my tesla model 3 had some minor body damage after a break in. even though it's only a few months old, they brought it back to showroom condition. new panels lined up just as well as they did off the dealer lot. anthony's worked with the insurance adjuster very efficiently. the front desk was courteous, intelligent and highly competent. the communication within their shop is great, and i felt the ball was never dropped. they are an official tesla sponsored shop and can order the OEM parts. read more

SNOB FACTOR: 5 STARS. I'm a recent University of San Diego grad who just moved to Marin. My car is a 2012 nissan altima with low milage with a salvage title. Unfortunately, it was involved in a hit run accident about a month ago, luckily we held the culprit's insurance responsible. My Nissan had no damage on it other than wear-and-tear from the two years of me having it. i did not seek this place out, they were recommend by the towing company. Huge mistake: I had to deal with a mechanic named SEAN/SHAWN. The first time we had the displeasure of conversing over the phone, he kept throwing the salvage title of my car in my face degrading the work of the previous mechanic. The salvage title was never brought up in San Diego by my local mechanic shop when I brought it for a change of battery, tires and oil change before I drove up in it from San Diego. He kept cutting me off during our conversation and didn't let me speak. The second time, he was immensely rude, saying that the car was in non operational order, that "it was wasting his time" (not me, his client, for bringing it to this elitist place in the first place). He also said "he would never put his name on the work" and finally that he wasn't "going to bother writing up" the things it needed to get it done and to get it out of there, like he owns the place. Later, when we got the settlement, he kept contradicting himself with jargon "the car is is still drivable, and you can find a mechanic that will throw a bumper on it, but I won't, was the gist of his rant. After two unpleasant phone conversations, we insisted on a write-up which he never emailed. Definitely the worst customer service I've had from a mechanic shop, and I can't believe a mechanic took that tone with a client, this isn't hundreds of dollars worth of damage done by the hit-and-run. My advice: this place might (and I use that world as lightly as I can) be worth it if you have a beamer or benz, but for the rest of us, I wouldn't recommend it to my worst enemy. You're better off where the mechanics are down to earth and actually listen to what you have to say read more

I brought my boss's car here to get the front and rear bumper repainted. Anthony's said the car would be ready by Wed afternoon. I told him that works great because I could pick it up and then drop it off to RAB motors for a 10 am appt on Thurs for some minor repairs. He kindly offered to drop it off at RAB Motors instead, no problem. Cool...perfect, that sounds great! Well I get a call from Anthony's at 11 am on Thurs telling me they are still waiting on a part of the bumper and it will take another week. WHAT? I was thinking he's calling to tell me the car has just been dropped off at RAB. Long story short, terrible customer service and unjustified high pricing (I called other shops but went with them because I *thought* they would be the fastest). read more

Thank you to Marcus. There was a short delay for the part but got my Volvo in awesome shape, and completely detailed from the inside out...

I had some work done on my Tesla Model 3. They did a good job fixing the damage, but they left a whole bunch of polish scratch marks on my new paint. Luckily my detailer that added the Ceramic Pro coating pointed it out to me and was able to correct the paint before applying the coating. While Anthony's is busy, they should take better care with their paint work, especially when Tesla recommends them to their customers for body work. read more

Unfortunatley, I have had several visits to Anthony's Auto Craft (let's face it, having to get your car worked on is kind of a bummer). Norberto is who I always ask to help me out! He is on top of everything, keeps me informed and usually gets my car out of the shop in fewer days that initially promised. My car always looks like it came right off the lot when I pick it up, and I couldn't be happier with the customer service. I wouldn't go anywhere else! read more

I have used Anthony's autocraft for about 14 years now. In my family at any given time we have about 5 or so cars. From Mercedes to BMW. Obviously from time to time we have needed their services. I have always trusted their work quality, their promptness and workmanship. Their customer service is as impeccable as their work. They are always accommodative and friendly. I have never had any problem with them. They are quality, fast and friendly. This business is my go to body shop for all my cars and I highly recommend them. read more

Anthony's Auto Craft was the most professional and friendly service in Marin. At the end of my experience, I was more than happy they went beyond to repair the Tesla in just a few days. Truly amazing. I highly recommend this company for your auto body repairs. read more

This place just gets better and better! Over the years I have brought my cars in for minor repairs like dings on the bumpers and fender benders. My needs have always been addressed professionally and in a friendly manner by the staff. The other day I noticed the rear deck lid on my Prius would not stay shut. The little bell and flashing red light was driving me crazy. I stopped in to Anthony's with no appointment. There were cars ahead of me all over the place, including Ferraris and a mangled Lotus. The service advisor acknowledged me and promptly listened to my problem. He asked a mechanic to take a look and lo and behold, the problem was a missing bolt on the lock mechanism that had vibrated loose. The mechanic put a new bolt in place and I was good to go in five minutes. I recommend Anthony's Auto Craft to anyone who wants to be treated respectfully and given good service. Nice people with a great sense of humor. Recommended! read more

Ferrari F430 coupe. Respray of front hood and fenders. Removal, extensive modification and respray of rear bumper to accommodate challenge grill, replacement of carbon diffuser. Todd handled everything from start to finish. He even handled the return of a substandard part I had ordered separately and managed to get a refund I probably wouldn't have got myself. Exceptional work, highly recommended. If you have a very precious car you can be sure Anthony's will put it back on the road as good as new if not better. read more

Anthony's Auto Craft - One piece bumper and cracked diffuser replaced with this :) - Auto Repair Near Me - San Rafael, California

Probably one of the more professional and well run businesses I have ever had the pleasure of dealing with.My wife damaged the side of her new lexus last year in a parking mishap and they did a fantastic job matching the paint and fixing the dents.I do not even notice that it was ever in a accident. Recently my dad had a mishap with not putting my older 2003 accord in park and it ended up with a smashed door and scratches on the side and of course I did not look at any other autobody places and they did not let me down.They did such a good job that my drivers side now looks brand new and they even removed a few door dings without being asked.The car looks great door opens perfectly. The staff was nice and prompt each time I arrived and they seem to work on all levels of vehicles but they seem to specialize in high end.If your car get damaged this is the place to go if you want it to look the way it did before. Hopefully I wont have to go back to them for a long time but I would never look for another auto body place again. read more

Amazing service. Beyond nice. Marcus was so helpful snd kind. Great job. Honest and thoughtful. I will only come here for body work from now on read more

I recently had my Chevrolet Suburban fixed at Anthony's Auto Craft and had the pleasure of dealing with the General Manager, Todd Ballenger. During the process he provided incredible service. My car was returned in mint condition with factory parts instead of recycled or after market parts.. Years ago Anthony's repaired our Mercedes and we received the same stellar service as I did with my Chevrolet SUV. Anthony's is one of the most professional and exceptional auto body repair companies in Northern California. Having dealt with numerous other companies, they are by far the best. read more

Sean is awesome! Super accommodating and the work he does is the best I've ever seen, if you need body work, contact Sean!

Anthony's Auto Craft really does excellent work. They have fantastic attention to detail, great service, and run a very organized operation. I highly recommend them if you have any auto body needs read more

I can't say enough of how happy we are of the work Anthony's has done for us, my Wife's Tesla looks amazing, better than when we first bought even! The team is efficient, timely and reliable with amazing service from beginning till finish. We truly appreciate the wonderful job and we believe from our own experience that no others can do as well of a job as Anthony's! And her Tesla was well detailed and cleaned when we received after completed!!! read more

ASTOUNDING SERVICE-Last Sunday afternoon I noticed significant (inches of) water accumulation in the trunk of my vehicle. I have used Anthony's in the past so I reached out at 7:00 AM on Monday morning to make an appointment and they scheduled an appointment for 7:15 AM! Anthony's had done body work on the vehicle and I wanted to rule out association between the water leak and the repair work. The technicians ran diagnostics to determine the source of the leak and identified a plugged drain, not near the repair site, had caused the water to FLOW into the trunk. Anthony's repaired the plugged drain issue and dried out the trunk. When I picked up the vehicle there was NO CHARGE, not even a charge for labor! ASTOUNDING SERVICE. Also, I dropped off a car filthy from the weekend long rain/wind storm. When I picked up my vehicle it was SPARKLING CLEAN, including the rims and tires. There is no other body shop to consider when you need repair service. read more

I had a small damage on my car and was referred by the Mercedes dealer to them. Their estimator Marcaisse was so helpful, and professional made the whole process a breeze. Great score from a very discerning person. The job done on my car is great! Thank you. read more

Amazing! My vehicle was involved in a very bad accident and I never expected it would ever be the same. I had called the local Mercedes dealership, RAB Motors, and they referred me to Anthonys Auto Craft who are Mercedes Benz certified. I called the shop and they had set up the vehicle to be towed to there facility. When I arrived the office staff helped me with my personal items and even had one of there Mercedes rental cars waiting for me. The insurance company had come out a couple of days later and had written an estimate to repair my vehicle.They informed me that Anthonys was not a preferred shop for them but by California state law I could have my vehicle repaired wherever I would like. The insurance estimate was quite low and I was afraid they were trying to cut some corners on repairs. The estimator at Anthonys assured me that they would handle everything and the insurance company. Well a couple of weeks later my baby was perfect and the shop and the insurance company were in agreement with all repairs performed. I have used other shops over the years but they pale in comparison. I would recommend Anthonys Auto Craft to anyone that needs repairs to there vehicle. There staff was very polite and extremely professional. If I am ever in need of another repair I would not bring my vehicle to anyone else. read more

Thank you Shawn for keeping in touch with me in regards of getting my bf surprise JDM rear bumper painted! Shawn is great at what he do! Called me the day after I dropped off the bumper to see what part is going to be the rally red color and what little part that will going to be gloss black. He wanted to make sure that ill be happy with the outcome.. The pick up time arrives and goodness I was so happy about the outcome! Thank you Shawn and the team! I will be back. read more

Anthony's Auto Craft - My baby boy - Auto Repair Near Me - San Rafael, California

Sincerely, the best auto repair shop I have ever had to work with. If I could describe Anthony's Auto Craft in one word, it's Professional. They handle EVERYTHING for you. Turnaround is extremely fast and the work impeccable. I have used them twice this year and I am completely satisfied. Keep up the good work, Anthony's Auto Craft! I'm impressed. read more

Snobby and dismissive. Took my pristine Ford Country Squire there today and the estimator started shaking his head 5 feet away, telling me they could never find the woodgrain material for the sides. I found the material online from two auto restoration sources later that day. Took me about 5 minutes. Now a competing shop has my business (oh, yeah, they were also able to find the woodgrain material). I now know that you don't go to Anthony's without a Porsche or M-B or a BMW Z8 like the friend I recently sent there. Won't be doing that again. That's probably a good business to be in, but it didn't make a good impression on this auto journalist. read more

This place is over priced and does mediocre work at best. Brought my expensive car in to be fixed and it looks like a bad job! The car was not put back together properly, I've had to take it back several times and point out issues to be fixed. Bottom line, All I hear is bad stuff about this body shop, even my own father said they don't do honest work. read more

Terrible experience. Felt like nothing they told us was true. Left feeling I could not trust them and they did not deliver. Car was there much longer than promised. When we picked it up it did not drive properly. Did not feel taken care of or valued. Won't go back. read more

Very good service, ease of dealing with other party's insurance. Great work. Thanks to Sean read more