I had a great experience there today with 4 different associates from front to back of the store…read more It's the Cal & Fed commies that suck.....Buying a gun now is freakin' CrAzY! And you have to give them a free rectal example - None of their fuckin' business! The staff there was excellent, knowledgeable, friendly & did their best to get me through that governmental intrusion Bullshit as straight-forward as possible.

After the California waiting period, I came back today to pick up my firearm and once again had a…read moregreat experience. Even on a busy Saturday afternoon, the customer service was on point. Angel helped me out and made the whole pickup process smooth and easy. We talked about upgrades and accessories, and I really appreciated how knowledgeable he was about my specific firearm and other options. I have an optic and light ready for it, and he knew exactly which ones and gave me some pointers. This store has a great team all around, and I'll definitely be back for ammo and camping gear in the near future.

Normally pretty clean in the store and there is always a 20% coupon somewhere so look online or on…read moretheir website or ad for a discount. They're not the cheapest price but they're local if you ever need anything asap.

this visit was all about getting the proper gear for my mother's mild arthritis. she already goes…read moreto to PT, but the suggestion was to get your own equipment and do mild exercises everyday we ended up copping 5LB weights, pull up ropes and t shirts for jogging; also, a back scratcher. service is nice as they greet you, and the shop ranges from weights, to fishing to sports wear

I came here because my son was in need of some sports gear. We came here and they had a lot of…read morethings. Even winter gear for woman. They had everything I needed. The price was okay a little high but all sports items seem a little expensive. Overall okay I definitely will try this place first.

Horrible customer service,employees on their phones, when i ask for something they keep saying idk…read morego ask the front or directed me to another employee. Employee seemed high or extremely tired and neither of the 2 employees i talked too seemed to wanna work today

Bought my first firearm here. Got a great deal during a Black Friday event. Staff was very…read morehelpful and informative. Looking forward to more purchases in the future

Came here to buy an optic only. As the display cabinet is very long, I didn't notice the sign in…read moreiPad. Another patron was kind and told me about it. The staff is incredibly slowwwwww, while I understand providing a good customer experience, they don't know how to manage their queue of customers. Instead of understanding that they have a line that isn't moving and growing, they delay helping others by talking to their current customer more. I wanted to support a local business but should have just order the optic off Amazon for the same price and saved myself time and frustration. So far I've been here 45 minutes and nobody has called a single name. I was hopeful this place would be better than sportsman's but I was wrong. It's somehow worse. My name was finally called, from being called to walking out took sub 5 minutes. Again poor queue management.

I made a purchase from them in 2004 I had no issues however I visited their store a few years later…read moreand while browsing two people working there were waving guns around playing and flagged me a few times. I felt extremely uncomfortable and I've never been back

This is a stand-up shop! I've come here for most of my "self protection" needs over the years, and…read moreI've always been satisfied with the service. I trust this establishment and the staff that work there. The website is very informative, as are the employees. The ability to take the Firearm Safety test in order to become certified is simple and straightforward at this location. I highly recommend this establishment!

After an incredibly frustrating experience at the Fairfield Dick's Sporting Goods, I felt compelled…read moreto recognize an employee who truly understands customer service. I purchased a pair of softball cleats for my daughter online. Unfortunately, they ended up being too small. She wore them briefly while sitting in the dugout at practice, immediately realized they hurt her feet, and took them off. The cleats were essentially brand new. When I attempted to exchange them at the Fairfield store, I was met with resistance from management. Anna Pintane refused the return and was extremely condescending throughout the interaction. Instead of listening to my explanation, she lectured me about how cleats should be worn around the house before practice and even told me that if they didn't fit, I should sell them to a teammate or on Facebook Marketplace. I couldn't believe that was the solution being offered by a store manager. The entire interaction left me feeling dismissed and disrespected as a customer. Fortunately, I decided to try the Pleasant Hill location. What a completely different experience. Mike McKensy (store manager) was absolutely wonderful. He listened, understood the situation, treated me with respect, and promptly processed the return of the cleats that were still essentially new. He was professional, friendly, and focused on helping the customer rather than finding reasons not to. Mike turned a very negative experience into a positive one and restored some of my faith in Dick's Sporting Goods. Customer service like his is exactly what keeps people coming back. If you're shopping at Dick's, I highly recommend the Pleasant Hill store and especially Mike. He is an outstanding example of how customers should be treated. Thank you, Mike, for your professionalism and for making what should have been a simple exchange actually simple.

Not only does this store rarely have the item or size that I am looking for... the staff themselves…read moreare... well... Dicks... They say that they are engaging their customers... when in reality I felt that I was being viewed with suspicion and doubt as I tried on a pair of shoes and perhaps looked a bit dismayed when the common sizes I was looking for were not surprisingly out of stock. So Because I left the store without buying anything - store staff alerted police to my shopping habits and I was interrogated by a Pleasant Hill PD concerning my lack of purchasing at Dicks... not that I stole anything, just that my image as a shopper didn't match their image of a paying customer?! Since when do sporting goods store clerks determine what is probable cause to detain someone (a mile down the road have you) ? I understand that shoplifting is rampant in this area but that is no reason to treat someone who has no intent to steal in that fashion. Meanwhile the only engagement I had with any of the Dick clerks at Dicks came from me asking questions only to receive half assed Answers. Just a shtty experience all Around. I've bought plenty of items over the years from Dicks but I will never shop there again. As for pleasant hill PD sending out their rookie to investigate the Dicks lead that I didnt buy anything so therefore I was there to yada... yada... yada.... Go solve some real crime and use your brain before detaining me. Next time it'll cost you $

Kindest sporting retailer. Carl and his wife supported my two sons throughout their high school…read moresporting endeavors. They are both patient, accommodating, kind, and compassionate. I could not thank them enough as a sports mom. They created a Letterman jacket that is a to-die-for special for my senior. Their customer service and kindness are what keeps us going back! When people ask me where should we get our Letterman jacket? I say Star Sports because of the care they take to make the experience special for the athlete and the family. Thank you, Star Sports, for making high school sports even more special for my sons!

Good service and product quality is great for a local business. Prices are comparable to large…read moresporting goods stores. I like to buy locally.

Always a great experience shopping here and soon playing in the big field. Shout out to Kevin and…read moreTyler who helped me my first few visits. Picked up a G&g arp 556 metal version and a Gate Titan V2 . Looking for any airsoft parts/accessories they most likely have it :)

Shoutout to Logan who answered ALL my questions about the LMG I wanted today. I haven't bought an…read moreairsoft gun since around 2001ish, so getting back to the hobby, Logan has been VERY helpful. Held the LMG I wanted, answered all my Qs about batteries and chargers, general talk about the hobby itself. 10/10 service. Got to watch people play which tempted me to get myself and friends to possibly get back into the hobby. Btw, first time ever going to this place.

Great rental experience! I recently rented 3 bouldering pads for a week, and the rates were a…read morefantastic value; much less expensive than other rental options I looked at. When we realized all 3 pads wouldn't fit in our car alongside our luggage, we went back in and the employee working was super helpful, easily swapping one out for a smaller size with zero hassle. Both picking up and dropping off the gear was completely seamless. Highly recommend their rental department; I'll definitely be renting and buying from them again!

Quite frustrating experience with their online order process now…read more I ordered some bike tires on the website yesterday, which clearly stated 'Pick up at Berkeley within 1 hour'. I never received the 'order ready for pick up' email'. So later in the day, I called the store and they said that my items are having to come from another store. Why did the website say it would be ready in an hour then? Further, the guy said to check back tomorrow. It's now tomorrow and my items are still not in. Now I'm being told it will probably be a couple more days. Seriously, what gives with their inventory process? It is very clear that their website lies and I would be very concerned about believing it if it says that you can order and have your order ready to be picked up in an hour, or even that day....

They offer a huge selection of sporting goods and they have a history of having it in stock all the…read moretime. I really enjoy going into the store because they're always fast efficient and have plenty of staff on hand. I went in for a fishing license for my wife and I, which was awesome. I hope I have some fish before the end of the year to prove it was worth it. Actually the laws changed on fishing licenses. Now it seems that fishing license is good from one year of purchase so I have till this time next year to catch that fatty. Good job team Big Five.

I came in to buy Nike running glasses, and I'm really happy with my purchase. I get it, people…read morewould rather buy online these days. But I'm surprised by how often I need to stop in and buy something here. I don't shop a lot but when I do I tend to buy athletic items. I'll be coming back.