Bought my first firearm here. Got a great deal during a Black Friday event. Staff was very…read morehelpful and informative. Looking forward to more purchases in the future

Came here to buy an optic only. As the display cabinet is very long, I didn't notice the sign in…read moreiPad. Another patron was kind and told me about it. The staff is incredibly slowwwwww, while I understand providing a good customer experience, they don't know how to manage their queue of customers. Instead of understanding that they have a line that isn't moving and growing, they delay helping others by talking to their current customer more. I wanted to support a local business but should have just order the optic off Amazon for the same price and saved myself time and frustration. So far I've been here 45 minutes and nobody has called a single name. I was hopeful this place would be better than sportsman's but I was wrong. It's somehow worse. My name was finally called, from being called to walking out took sub 5 minutes. Again poor queue management.

Left a 1 star for the Alameda location so its only fitting I leave 5 stars for the spectacular…read moreservice I received from the Pittsburg/Antioch location. In a nutshell, I needed an item that was to be ordered over the phone to be delivered to the store next day in Alameda. Because the item is in stock at their warehouse, it is possible to get it next day, however, you must order by 4pm the prior day. The person on the phone ( who I won't name or publicly shame) takes about 10 minutes to get all my information and proceeds to tell me that we missed the cutoff and would be delivered to the store on the 2nd day. I told him that I really needed it by the next day because I will be leaving on a trip on the 2nd day at 6am. He then asks me if I would be leaving at 6 in the morning or evening? Umm....last I checked AM means morning! He then tells me that the earliest would be the 2nd day since we missed the cutoff time to order. Frustrated at this point, I told him never mind and called back over to the Pittsburg/Antioch store. The very nice lady ( Michelle!! Thank you!!) apologized for the service I encountered, took my order and said it will be there ( in the Pittsburg store) the next day - usually late morning, early afternoon. Keep in mind that this is now about 10 minutes bast the 4pm cutoff time and she was still able to confirm it will be there. From her explanation, the warehouse makes all of these orders to their bay area locations daily so it could have made it to the Alameda store next day. You just have to ask the warehouse and driver to make it happen. I literally live 1 block away from the West Marine Alameda and would have liked to give them the business, being local and not having to drive up to Pittsburg/Antioch but hey, we do what we have to do. It just seemed to go against everything what customer support or customer success should be about. Pittsburg exemplified this, Alameda, not so much. Thank you Michelle and West Marine Pittsburg/Antioch!!!

Second customer through the door I waited while someone purchased a fuel filter. It took 26 minutes…read moreto ring him up while I'm standing in line because they wanted to discuss the highest and discovery bay in the marinas that her husband should've bought, but didn't want to put money into replacing the docs absolutely think this lady is shitfaced drunk

This is a stand-up shop! I've come here for most of my "self protection" needs over the years, and…read moreI've always been satisfied with the service. I trust this establishment and the staff that work there. The website is very informative, as are the employees. The ability to take the Firearm Safety test in order to become certified is simple and straightforward at this location. I highly recommend this establishment!

The best gun shop in Antioch great people good selection very helpful and experiencedread more

I was picking up a few things last minute on Saturday and came in a minute before they close. I…read moreknow it was an inconvenience but they still helped me out. 10/10 people and service. Shoutout to Ethan for still letting me come inside to buy my things.

Shoutout to Logan who answered ALL my questions about the LMG I wanted today. I haven't bought an…read moreairsoft gun since around 2001ish, so getting back to the hobby, Logan has been VERY helpful. Held the LMG I wanted, answered all my Qs about batteries and chargers, general talk about the hobby itself. 10/10 service. Got to watch people play which tempted me to get myself and friends to possibly get back into the hobby. Btw, first time ever going to this place.

Wow I am a foot locker fan and two days before Christmas they took all of there sales off to full…read moreprice. Thought that was pretty chicken

Customer service is good. They work diligently to attend to our needs as patrons. I'm not a fan of…read moreshopping for clothes or shoes or anything that reminds me how costly it is to raise children (just kidding...not really). Anyhow, whatever we could or find due to size or style in the store we were able to order and have shipped to the house. Personal customer service is very important and now vital due to the monopolizing of online retail. Thanks for making this experience fun guys! Oh! And we were able to match prices locally so yeah...that's always a plus in my book.

Met the owner once in Vegas and she was super cool and passionate about her work! A super cool lady…read moregotta go!

come here to miss behavin ways to get the finest fashion and versatile swimware for the hot summer…read moreexcellent customer service

they sold me damaged product and when I want to exchange it, they did not exchange the damage…read moreproduct. He wanted to offer me a hat for a $200 jacket. All I want was to exchange the jacket. I purchased brought the jacket back within four days, never wore the item, and wouldn't give me an exchange or refund be careful about what you purchased from them. Not a good business to purchase from.

I've never felt more uncomfortable in my life. The guy who was in the shop was shady as all get…read moreout... He told us that no cameras were allowed in his store right as we walked in. He would only bring out a pair of shoes if we guaranteed him that we would buy it. Who does that?

Called ahead to make sure they sold liquid for e-cigarettes. The man on the phone said yes.I took a…read moretrip on the bus, 1 hour, excited about my new stuff i was getting, cause the internet can get expensive. When I got there,the kid said they didn't have it. so I wasted my whole afternoon due to what i guess was miscommunication between the staff Negative six stars. The End.