There was no customer service at all…read more I used the kiosk to request a shoe try-on, but after waiting more than 15 minutes, nothing happened and there was no update at all. I eventually had to ask an employee directly to scan it again and bring the shoes out. Honestly, if the kiosk system does not work properly, I do not understand why it is there in the first place. It only made the experience more frustrating and time-consuming for customers. Please either improve the system or remove it altogether.

Review #1,035 Posted on 4.21.26…read more I came to grab a quick item on a whim as I was in the same parking lot on Tuesday the 21st. My wife had been asking me for a Fri fit visor as we couldn't find her other one. I must say I was given exceptional customer service from Hali. When I asked her where something was, she pointed me in that direction, but when I showed her the item on the web, she looked it up and noticed it was in the back, then went and grabbed it for me. She for sure helped me out and made my experience a good one. This Dick's is in same parking lot as Target right off 580 freeway in Dublin off Fallon Road.

Normally pretty clean in the store and there is always a 20% coupon somewhere so look online or on…read moretheir website or ad for a discount. They're not the cheapest price but they're local if you ever need anything asap.

this visit was all about getting the proper gear for my mother's mild arthritis. she already goes…read moreto to PT, but the suggestion was to get your own equipment and do mild exercises everyday we ended up copping 5LB weights, pull up ropes and t shirts for jogging; also, a back scratcher. service is nice as they greet you, and the shop ranges from weights, to fishing to sports wear

I cannot believe the experience I had with this business! I just got back from picking up my bike…read morethat I only purchased two months ago. The derailer hangar snapped and needed to be replaced. This is why I left extremely upset! I bought the bike to go on rides with my son. I bought a separate seat that is attached to the middle bar so my toddler can ride with me. Last week during my ride we came across a cross walk where I began to cross and needed to shift gears up as I had just came from climbing a hill. While in the cross walk I began to shift gears down and the chain came apart causing my back wheel to be stuck. I had to carry the whole bike with my son it to the other of the cross walk. The following day - contacted customer service for help. I was placed on hold, then HUNG UP on. I immediately called right back and got the same woman who then told me she could NOT help me because I exceeded the 30 day return. She mentioned that she would have exchanged it but the bike was sold out. She then informed me the only option for me was to contact warranty and she referred me to my manual for the number. Next day - google GT warranty. Department was closed after 5. (Called when I was off work) Day after - called warranty and was transferred to a different warranty because they handled my brand bike and found out the department was CLOSED due to COVID. I then contact DICKS customer service and some guy answered who seemed like he just woke up out of his sleep and was high. I couldn't even believe it. He was so out of it... slurring his words... couldn't remember the things he was saying... and his sentences didn't even make sense! He told me that the bike had a 90 day return policy and to bring it to the store for return. Because of my strange interaction with him I contacted my local Dick's sporting goods and spoke to the manager Becky. I told Becky my experience and asked her if it was true that I could return my bike. She told me that it was not and told me she understood the frustration with warranty as she has experienced the department being closed as well. She made me feel understood and knew exactly what I was talking about. She told me to bring the bike in the store and that we could fix it. She gave me a heads up that it would be a first come first serve and I was fine with that as I was in no rush and just wanted the bike fixed. I offered to buy the part on Amazon as it cost about $20 and could possibly get it quicker than if they had ordered it. She told me not to come out of pocket that the store would just go through warranty. I was so happy to have spoke to her because I thought finally some good service. Next week - I bring my bike in. I walk to the back where I knew the bikes were located and came across Bob who mentioned he was about to be off and to go the front where I will need to fill out papers. So I go back to the front and waited to fill out papers. The girl assisting me was helping so many other people I was just standing there. Not to mention I had my 3 yo old who wasn't as patient. I filled the paper work Bob comes to the front and tells ME what happened to my bike. Basically telling me that I dropped my bike (which I never did) that he can tell because of the scuff marks (my bike came with no kickstand and when riding my bike I def brush the pedal against the wall when I come to a stop at a bench) he mentioned the oil on my spokes came from the chains coming off because the hangar bent when I dropped it. Which wasn't true. Before bringing it my son had been spinning where the gears shift and was touching the spokes with hands. The fact that they were causing me what I DID with my bike made me feel a type of way. I didn't argue with him because that's what he thinks after fixing bikes for a long time that no matter what I said wasn't going to change his mind. 2 days later - Bob calls me to tell me my bike is fixed and ready to go! He was very pleasant to speak with and although I felt a way from him telling me what I did to my bike I was just happy that he fixed it so fast! He was kind and told me he was able to fix it faster than usually was because he had an extra part from a previous bike he had to fix. He told me I would not be charged for any labor and to just pay for the hangar. I expressed my appreciation because I anticipated it being there longer and told him I'd come after work to pick it up. While I didn't mention it to him that Becky told me warranty would take care of it I waited until I got to the store with hopes of Becky being there. Arrival - I go to the back and push the button since no one was in the section. Steven comes over and was RUDE from the get go. I let him know that I pushed the button and he was like "OKAY." I was expecting him to say something else and he just stared at me so I said "I'm here to pick up my bike" and he was like "Okay... name?" And so I said "Jacklynn" so he rudely opens the binder and keeps flip

Don't shop ever !!! Bought a bike for Christmas and tried to…read moreexchange it after seeing it was too small for my son. They tell me that they have a 24hour return policy on bikes and can't do anything . Now we are stuck with a bike that cost 140 dollars that my son can't use . Do not support this compan

going family cruise I have to give a big shout out to Fabiola and her team over at Dick's. They…read morewent above and beyond to help me find a shirt that I have been looking for all over if you need anything make sure to go there and ask for you will not be disappointed.

Just got my husband clubs re gripped, Josh was great! Super friendly, very knowledgeable and so…read morehelpful

I went to Dick's Sporting Goods to find a pad to place under my spinning bike. Found this great…read morepuzzle piece, perfect size, easy to put together mat. A little spendy but what I wanted. I did find it later and half the price at Costco. Huge selection of various exercise and sports related activities: clothing, shoes, sports equipment, exercise equipment, camping gear, and more.

Walked into the store to make a return on a purchase I made online. Was immediately being shouted…read moreat by a black lady with colorful hair and glasses telling me they don't do returns or refunds on the cards. Very poor customer service in my opinion. Also nowhere online was I told that this wouldn't be possible. I was even encouraged to return in store if I was unsatisfied with my purchase.

Walking into Dick's Sporting Goods to buy softball equipment for my daughter was honestly…read morestressful. I know nothing about softball, and trying to figure out cleats, bats, gloves, and sizes felt overwhelming fast. Last week I rushed in at the last minute trying to find cleats and thought I was going to lose my mind. Marlena helped us and she was wonderful. She stepped right in, helped us find the right cleats quickly, and immediately took the pressure off the situation. We came back this week because we still needed a bat and a few other things. Cat helped us this time and she was incredible. She took the time to measure my daughter and explain what size bat would actually work for her. That meant a lot because I truly had no idea what I was doing. What stood out most was how encouraging she was with my daughter. She didn't just help us buy equipment, she made my daughter feel excited and confident about playing. As a mom, that kind of encouragement means everything. The store was clean, organized, great value and the softball section had a lot of options which made it fun for my daughter to explore while we figured things out. Huge thank you to Marlena and Cat for helping a very stressed mom navigate the world of softball gear.

If you're considering purchasing a Yeti product from Dicks Sporting Goods, don't. Purchase…read moredirectly from Yeti or don't at all. I purchase a cooler from this location and 8 days later the lid started warping causing the seal to not work and thus, melting the ice within two hours. Manager told me they could not exchange or return and to speak to Yeti. Spoke to Yeti and they told me to speak to a manager at the store I purchased it from. You're spending a good amount of money on a cooler only for it to not work and no one be able to help you. What a joke after spending thousands of dollars a year or clothing, shoes, and sports equipment. Manager didn't even bother to look up the purchase of the cooler or history of what I have bought. Thank you for the amazing customer service.

So I was searching for some sneakers, and had spotted a solid deal online, in stock, at this store…read more Seemed simple enough. The store was huge, full of merch and pretty much devoid of people. I headed towards the shoe department and spotted the pair I had seen online, although here they were not on sale. I figured I would ask an employee but there was only one working in the vicinity. There was a kiosk that I attempted to use but it did not even show the shoes in stock. I did not have all day to wait but I hung around for a bit longer by the entrance to the shoe stock room and an another employee finally appeared, said 'excuse me' and walked right by me without asking if I needed help. This is probably obvious to others, but if you want to get good service it's best to go to a smaller business! Or even just another large sporting goods store, of which we have several in the Bay. Dicks though, they live up to their name.

For starters, this is one of the most pretentious sporting goods stores I've ever visited. The ONLY…read morebright spot was the guy in the shoe department -- he was solid and actually knew how to treat a customer. Everyone else? Completely useless. They sold me a floor model with a broken box, and honestly I only took the shoes because I needed them badly for my recovering stress fracture. Otherwise, I would've walked right out, and here's why: They tried to deny their own promotions, acted annoyed when I pointed out the ad, and only honored the discount after I pushed back. On top of that, the pair was a floor model AND the box was damaged with a piece of hair inside it, and they still tried to charge full price. In the end, I got them to honor the $40 in coupons -- but the attitude, the snobbish vibe, and the lack of basic customer service was ridiculous. Thanks for the kicks, but you won't be getting my business in the future.

Huge store! Lots of athletic wear! No fishing gear at this location though…read more Employees didn't really offer help but it's fine. Lots of Nike and Under Armor with a smattering of team jerseys.

Although it was messy due to being in a mall and it was a weekend, they had a vast variety of World…read moreCup gear like jerseys. Many places including the nearby Nike Outlet Store didn't have Team USA items like shirts and jerseys, but this place did. I was also notified by the staff here that various items were on sale which totally enticed me to make purchases. Staff there were so helpful!