After an incredibly frustrating experience at the Fairfield Dick's Sporting Goods, I felt compelled…read moreto recognize an employee who truly understands customer service. I purchased a pair of softball cleats for my daughter online. Unfortunately, they ended up being too small. She wore them briefly while sitting in the dugout at practice, immediately realized they hurt her feet, and took them off. The cleats were essentially brand new. When I attempted to exchange them at the Fairfield store, I was met with resistance from management. Anna Pintane refused the return and was extremely condescending throughout the interaction. Instead of listening to my explanation, she lectured me about how cleats should be worn around the house before practice and even told me that if they didn't fit, I should sell them to a teammate or on Facebook Marketplace. I couldn't believe that was the solution being offered by a store manager. The entire interaction left me feeling dismissed and disrespected as a customer. Fortunately, I decided to try the Pleasant Hill location. What a completely different experience. Mike McKensy (store manager) was absolutely wonderful. He listened, understood the situation, treated me with respect, and promptly processed the return of the cleats that were still essentially new. He was professional, friendly, and focused on helping the customer rather than finding reasons not to. Mike turned a very negative experience into a positive one and restored some of my faith in Dick's Sporting Goods. Customer service like his is exactly what keeps people coming back. If you're shopping at Dick's, I highly recommend the Pleasant Hill store and especially Mike. He is an outstanding example of how customers should be treated. Thank you, Mike, for your professionalism and for making what should have been a simple exchange actually simple.

I bought a pair of new shoes, but when they came they were already laced up and tied, and out of…read morethe box wrap. It was a labeled as Endzone Return Order.

There was no customer service at all…read more I used the kiosk to request a shoe try-on, but after waiting more than 15 minutes, nothing happened and there was no update at all. I eventually had to ask an employee directly to scan it again and bring the shoes out. Honestly, if the kiosk system does not work properly, I do not understand why it is there in the first place. It only made the experience more frustrating and time-consuming for customers. Please either improve the system or remove it altogether.

Review #1,035 Posted on 4.21.26…read more I came to grab a quick item on a whim as I was in the same parking lot on Tuesday the 21st. My wife had been asking me for a Fri fit visor as we couldn't find her other one. I must say I was given exceptional customer service from Hali. When I asked her where something was, she pointed me in that direction, but when I showed her the item on the web, she looked it up and noticed it was in the back, then went and grabbed it for me. She for sure helped me out and made my experience a good one. This Dick's is in same parking lot as Target right off 580 freeway in Dublin off Fallon Road.

Normally pretty clean in the store and there is always a 20% coupon somewhere so look online or on…read moretheir website or ad for a discount. They're not the cheapest price but they're local if you ever need anything asap.

this visit was all about getting the proper gear for my mother's mild arthritis. she already goes…read moreto to PT, but the suggestion was to get your own equipment and do mild exercises everyday we ended up copping 5LB weights, pull up ropes and t shirts for jogging; also, a back scratcher. service is nice as they greet you, and the shop ranges from weights, to fishing to sports wear

Just wanted to give Rod props for his help today with my driver! Thank you Dicks in Fairfield, CA.read more

The manager, Victor, needs TRAINING. I didn't even know he was the manager but I asked him whether…read morethey had a specific item in stock IN BLACK OR WHITE (I had already looked myself and only found PINK), he said "whatever is out is what we have", I asked can you check on your device? He unwillingly/rushingly scanned the PINK item and stated "Nope that's all we have is PINK". I asked, so not in back either? "No". I could tell he wasn't dilligently looking so I asked another employee if they had the item in BLACK OR WHITE..he found "THREE AVAILABLE" IN BLACK. As he was on the register he only pointed me back to the area I had already looked. I said I already looked there, he said "ok well then we don't have it, whatever is out is what we have" Long story short I looked online and ordered the item for pickup, about 30 mins later I receive a message that my item was ready & drove back to the store to pick it up. I asked to speak to the manager, and I couldn't believe it was the same guy who told me they didn't have it! We all make mistakes right, but it was just the way our initial interaction went that I knew he was being lazy. Further, rather than apologize he double-downed on his explanation that they only had PINK. Like bro I'm holding it in my hand & it says available online? I realized he only scanned the pink item, so of course it didn't bring up the other colors that may or may not be available. He was like upset I found it?? It's just annoying that I was just in the store and all he had to do was take 2 minutes to assist me. There were more employees in the store than customers & nobody could spare a couple minutes to simply look for an item, isn't that apart of the job? It was super weird bc Dick's employees are usually very helpful. I hope Victor is having a better day.

Just got my husband clubs re gripped, Josh was great! Super friendly, very knowledgeable and so…read morehelpful

Had an awesome experience at Dick's Sporting Goods! So appreciative to the entire team and the bike…read moredepartment who helped my wife and I and our best friend. Josh, the golf lead/bike installer and Liz really personalized our experience. Especially Josh! We came in super hopeful to get three bikes same day, not only did Josh go above and beyond to make it happen. He made sure every bike was safe enough to standard even going the extra mile and building a bike from the box due to one not being up to standard. They were very professional, and Josh was genuinely excited to help us get on the road. It's positive energy and dedication made the experience enjoyable from start to finish! Thanks to his efforts. We are now looking forward to countless biking adventures. Huge shout out the to him for the exceptional service.

I went to Dick's Sporting Goods to find a pad to place under my spinning bike. Found this great…read morepuzzle piece, perfect size, easy to put together mat. A little spendy but what I wanted. I did find it later and half the price at Costco. Huge selection of various exercise and sports related activities: clothing, shoes, sports equipment, exercise equipment, camping gear, and more.

Walked into the store to make a return on a purchase I made online. Was immediately being shouted…read moreat by a black lady with colorful hair and glasses telling me they don't do returns or refunds on the cards. Very poor customer service in my opinion. Also nowhere online was I told that this wouldn't be possible. I was even encouraged to return in store if I was unsatisfied with my purchase.

I visited Dick's Sporting Goods in Lodi, CA [2760 Reynolds Ranch Pkwy] on Wednesday, 07/01/26,…read morearound 5 PM. I decided to place a pickup order on the website. I purchased the Wilson NBA DRV Plus Official Basketball (Size: 7), which was priced at $25.97. Upon arrival, I utilized the curbside service and parked in stall #1. I checked in via email and was brought out the basketball in less than 5 minutes. I was highly impressed by the swift service. The quality of the basketball was spectacular. It was filled properly with the correct amount of air. It dribbled so nicely on the basketball court within my neighborhood. I highly recommend stopping by Dick's Sporting Goods, especially to use the curbside service when it's convenient.

Walking into Dick's Sporting Goods to buy softball equipment for my daughter was honestly…read morestressful. I know nothing about softball, and trying to figure out cleats, bats, gloves, and sizes felt overwhelming fast. Last week I rushed in at the last minute trying to find cleats and thought I was going to lose my mind. Marlena helped us and she was wonderful. She stepped right in, helped us find the right cleats quickly, and immediately took the pressure off the situation. We came back this week because we still needed a bat and a few other things. Cat helped us this time and she was incredible. She took the time to measure my daughter and explain what size bat would actually work for her. That meant a lot because I truly had no idea what I was doing. What stood out most was how encouraging she was with my daughter. She didn't just help us buy equipment, she made my daughter feel excited and confident about playing. As a mom, that kind of encouragement means everything. The store was clean, organized, great value and the softball section had a lot of options which made it fun for my daughter to explore while we figured things out. Huge thank you to Marlena and Cat for helping a very stressed mom navigate the world of softball gear.

Hakeem is a great resource to have when purchasing a bike from Dick's. He is a great bike tech and…read moreI feel confident he set up the new bikes to work perfectly for my sons. Plus, he delivers it right into your car for you with curbside pickup. Thank you and I will always support Dick's for their progressive stance on gun policy.

So I was searching for some sneakers, and had spotted a solid deal online, in stock, at this store…read more Seemed simple enough. The store was huge, full of merch and pretty much devoid of people. I headed towards the shoe department and spotted the pair I had seen online, although here they were not on sale. I figured I would ask an employee but there was only one working in the vicinity. There was a kiosk that I attempted to use but it did not even show the shoes in stock. I did not have all day to wait but I hung around for a bit longer by the entrance to the shoe stock room and an another employee finally appeared, said 'excuse me' and walked right by me without asking if I needed help. This is probably obvious to others, but if you want to get good service it's best to go to a smaller business! Or even just another large sporting goods store, of which we have several in the Bay. Dicks though, they live up to their name.

Soooo I have been at this store before but not really a stop for me when I come to the Great Mall…read more My cousins were visiting and they wanted to stop by since there is no Dick's Sporting Goods where they live. Yes, the store is huge. Yes, it looks organized and clean. Yes, there is a lot of sporting items. Yes, there are a lot of brands featured and available. My cousin wanted some Hoka shoes, she saw some that she liked and wanted to try in her size. In order to get your size to try on, there is a tablet on a stand that has you scan the bar code that is on the inside of the shoe that is on display. Once you scan, the shoe pops up, the colors are on display and the shoe sizes that are available. Using the touchscreen and going through the prompts, you request your shoe to be brought out. You also add your name to the request. On the display it tells you that your shoes will be brought out, less than 5 minutes. Since my cousin had a small infant with her and it was feeding time, I told her that we should sit and wait. A minute passes by, then 2, then 5, then 10, then 20. Meanwhile, I see no sales associates on the shoe floor. No one to ask what is happening. There is an entrance in the back that has signs posted to not enter, employee entrance only. Mind you, we were sitting right on the side of that entrance. Suddenly, an employee comes out, calling the brand and the shoe size of the two boxes that he had. People are scrambling to see if the shoes that are brought out are theirs. Nope. Some people are holding on to the display shoe and asking the associate if they could bring their size. The employee leaves to this illusive wall/door. Waiting, waiting.... Now, I am a very patient person but now we are at the 30 minute mark, another employee (not the 1st one that came out) makes an appearance, once again calling shoe brand and size. Walking a bit and swarming. Who knew that so many people were requesting Hoka shoes at that moment too. Why did the screen bother asking for a name if they were not going to use it. More people swarm the employee asking for their shoe size and they leave before I can say anything. 40 minutes....50 minutes, another 3rd employee walks out and brings another stack of shoe boxes with him. Same show, calls out the brand and the size. Nope, not the Hoka's my cousin wants to try on. Finally, I ask the employee, how long from when I place a request to when someone comes out with the shoe, and he said 5 minutes at the most???!!!!!! The most! I told him that I had been out here for almost an hour and no one has come out, he aplogizes and asks what shoe we want. I told him and he promises that he will be out ASAP with my shoe. Okay....promising. Another employee comes out....people swarm, my shoe is no where in the stack. Every other customer that is in the shoe dept is trying on their shoes, deciding and walking over to the cash registers to pay for their shoes. Not joking after waiting over an hour, finally the shoes for cousin to try on comes out. No, they didn't call my name, but since we had prime seating area to this door, i was able to spot the sticker with the shoe style that my cousin wanted. She tried them on....and NOOOOOO! they were too tight, she needed a half size bigger. Ugh, the future did not look fun if we were going to wait soo long to get the bigger shoe size. But, she wanted the shoe and they were leaving the next morning and there was no time to order online or go elsewhere. I used the tablet kiosk to make another request, I guess I had not learned my lesson. Mind you, I didnt see another kiosk and there was a guy that was perusing and looking like he was online shopping while others had to make their request. I did it and the waiting games continued. Waiting, waiting....everyone else getting assistance.... 10 more minutes....20...30 Finally I asked, where are we on the queue for our shoe to come out. He said well they dont have the size 8, so sorry. Um, we have the size 8, she has tried it on, now we need and 8 1/2, oh, sorry about that, I will be back ASAP. Okay....ASAP means different things for people. Finally, an associate comes out, not calling out names, brands or sizes and I see the shoe box. I told him that is ours. He gives it to me. My cousin tries them on and they fit. Long review, yes. But what a nightmare! Why have a process if it does not work and its not efficient. In a perfect setting, sure I can see instead of harassing the sales associates with wanting your shoe size, there is a system in place for them to get the alert and they come out with what you requested. The sales floor is clean since the only shoes out there are the display and not hundreds of shoe boxes. But, what is in place is not better. Personally, I will never buy shoes here. I would go somewhere else to try them on. I also wouldn't recommend this experience to anyone. Unless, maybe you have time to kill. Maybe.

Huge store! Lots of athletic wear! No fishing gear at this location though…read more Employees didn't really offer help but it's fine. Lots of Nike and Under Armor with a smattering of team jerseys.

The closest Dicks Sporting goods to me right in the Sunnyvale area right off El Camino. It's in a…read moreshopping center near Ross and Sprouts. During the World Cup they were selling a specific World Cup pin that other stores didn't carry or you had to pay double the price for it online. I checked the inventory on the store website and it said they have about 6 in stock, so I went in to grab it. Upon entering I was greeted immediately and found that the World Cup section was directly upfront by the registers which was great, but I wasn't successful in finding the pin, so the cashier tried helping look for it and we had no luck. They doubled check to see if there were any in the back, but there weren't. I was told it's here but misplaced somewhere else and they had no clue. I was on the hunt for this pin and no other locations at Dicks had it except for the Sunnyvale location. I was disappointed I couldn't get the pin, but the people here were really nice and tried to locate it.

Sunday, July 19, around 6:00 p.m…read more My family and I asked if it would be possible to receive a discount on a display shoe and another pair that was noticeably dirty. We were simply asking if any accommodation could be made. Marcus told us it wasn't possible. When we politely asked to speak with a manager, his entire demeanor changed. He became passive-aggressive, dismissive, and spoke to us in a disrespectful manner. Instead of trying to help or explaining the store's policy professionally, he responded with an attitude that made an already disappointing situation much worse. Customer service should be about treating people with respect, even when the answer is no.