As a self diagnosed Quest hater I was actually really surprised at the competence and care here. I…read morewill say it's a bummer they're not able to provide juice / snacks to clients before/after blood draws, since those kind of nurse me back to health, but I actually didn't need it this time around anyway! My main issue with quest in the past is them billing me despite being told it would be taken care of, but that was in a different state. They had an easy check in iPad in the waiting room to check in. They did end up having a kids room for me to lay down to have my blood taken. Their parking lot seems to just be covered, so it's pretty easy to get in after you've found it the first time.

On Saturday, 03-January-2026, I arrived at 09:57 Am and checked in for a walk in. The kiosk told…read moreme a wait of 30-60 minutes. The lobby was full and so I sat on the outside in the hallway. At around 11:30 AM the U of O football players (5-6 of them) arrived for walk in appts that were pulled in and serviced before me. In addition they locked me out at 12:00 pm and said not seeing anymore. Waisted over two hours of my time and to be treated like crap and not seen just irritated me beyond belief, in addition, the U of O football players arrived as walk-in after me and they got seen prior to me. Just bad business practices.

The ED doctors are amazing! They were thorough and worked in a timely manner to help my father get…read morebloodwork and other tests. I appreciate all they did.

As long as you get there best worker. The other ones are there but barely.Doctors are ok. Nurses…read moreare good.

Office staff are consistently rude and not professional. Girl today, mumbled every question and…read moreacted out off with every question. Same thing last visit. Least they are consistently horrible.

always have a good experience at this lab, staff is professional, on time, and knowledgeable. I…read moreswitched to this lab because I was dissatisfied with another office I was going to with inexperience people doing the blood draws and experiencing a lot of discomfort. I have had numerous draws here and my experience is similar every time. very dependable. comfort is key!

Ease of checking in, short waiting times, friendly staff. I had one bad experience of an extremely…read morelong wait time, but all the other times were very professional.

They lost a postoperative seroma culture from my clinic and then blamed it on an expired culture…read moreswab. It took five days to get this information. If my patient was infected this could've been Very serious! Doctor Dunn, Pain Specialist of Oregon

These people are amazing. Not only are they always professional, but they have always been…read moreaccommodating and willing to take me last minute. I always default to these people when I need anything done.

Great place . Walk ins available! Always kind and courteous ! Avail m-f.... Usually not too busy.read more

I enjoy getting labs drawn about as much as I enjoy walking around outside in freezing rain without…read morea jacket, or cleaning a filthy bathroom, or cleaning dog poop off my favorite shoes...you get the picture. But I'm an adult, so I continue to dutifully trudge in for the inevitable biannual stab and bloodletting. My first visit here went smoothly: made an appointment online, checked in at the electronic kiosk inside, was called back quickly. The phlebotomist was friendly, gentle, and efficient, and carefully verified the markers being tested and all of my personal data attached to it. They don't process labs in house or even locally, they send the specimens up to Seattle. But the turnaround was a couple of days, so it works out if you're not needing results STAT. I can't speak to billing because I haven't received one yet, but so far, I have a fairly positive impression of a place that I hate going to, and that counts for something. Adulting isn't always pleasant. Sometimes it just sucks.

Third time I've been referred to this place and have made appointment. I show up early in the…read moremorning so I can do this before work and each time there has been nobody here. I can only wait so long. I had an 8 AM appointment but I was early to sign on the door says they open at 7:30 so I waited at 8 o'clock. The door still wasn't open at 8:10 AM. I saw a lady go in so I got out of my car, went to open the door and it was locked by this time. Another gentleman was getting ready to go in as well and a lady came didn't even acknowledge our presence and hung a sign on the door that said that they were temporarily closed. I got a text from them yesterday verifying that I had an appointment this morning. My time is valuable. I had to take time off work to go to this appointment. I hope never to be referred there again.

Wonderful visit! I was greeted, got signed in quickly and only waited for a minute or two (please…read moremake reservations, people!) Staff was super friendly and competent. They drew blood quickly and had no issues. I was out the door in less than 10 minutes.

You've definitely gotta make an appointment and skip the standby list or you'll never get in. I go…read morein every 3 months to get my bloodwork done and the staff there are wonderful. They seem to really care about their clients/patients.

I have been using Quest Diagnostics for over 10 years. I have NEVER had a bad experience. My…read moreappointment has always been timely and the Phlebotomist has always been pleasant and efficient. I am a very hard draw but 98% of the time they hit the vein the first try. Even the couple times I had to wait a little they were polite and very apologetic.

Waiting over a hour past my appointment time and lab technician haven't even opened the door to…read more let us know if we are going to have appointments tonight i wish there was another lab in Eugene other than Quest maybe they would have better customers care..

I had blood drawn here this morning. I had a terrible experience at a (now closed) location so I…read morewas wary, but it went fine today. I arrived and the front desk was unattended and a sign told me to check in at the kiosk around the corner. The check in process was pretty easy since I entered my info online when I scheduled yesterday. I took a seat and waited about 10 minutes before the front desk lady called my name. She took my order and added it to the appointment, then sent me back to the waiting area again. She was a bit gruff and unfriendly but she got the job done fast. I was called back for my draw a minute or two later. The phlebotomist was a very friendly older gentleman. He confirmed my info and took my blood without any issues. He was gentle and quick, with the only pain being the quick little jab when he placed the catheter. The draw went quickly and he bandaged the spot well. I don't think I will have any bruising, which I was worried about from the Google reviews. The space is clean and minimally decorated. There are some chairs to sit in while you wait and a tv playing the news, but that's it. There's a restroom that I didn't use. They are located in a smaller strip so there's a decent amount of parking. Bonus points for the wonderful cafe next door, it's a great reward after fasting all day! All in all I was here for less than 15 minutes. The experience went well and I would be comfortable going here for bloodwork again.

Inevitably, I end up at one of the LabCorp offices. This time was worse than normal. It's like they…read moreoverbooked so many people, but they only have two people actually working one guy doing blood draws, and another gal who is not only doing blood draws and She's running the front desk. The place doesn't seem clean and while I understand she was having some personal issues, She was quite rude and dismissive and overall having a bad day apparently. my co-pay is only $30 with my insurance and she told me that it was not her concern basically and that I needed to take it up with my insurance and shoved the paperwork back at me and she charged me a full amount, I did not have the patience to sit there and argue with her as there were other people waiting so at this point I am hoping that my physician can point me to another lab. and sadly, I think it's the corporation that's making their employees so miserable.

Walked in, and got help right away for checking in without having to ask for it. Then got right in…read moreto the Queue for X-rays, and was all done and gone in less than 20 minutes, Nice people.

I urge anyone thinking of coming here to consider other options…read more I had a 2:00 MRI appointment today for which I was to arrive at 1:40. Coming from the coast the trip is 2 hours more or less. Unfortunately I hit traffic in several places that caused me to arrive at 1:55. I checked in with the first person and sat to wait, Several minutes later I was called to the desk and informed that I was late and there was no "table" time for me. When I said I was on time I was told no, and since they were running late there was no way to squeeze me in. She held out the office business card. I was so angry that I sat in the garage for several minutes trying to compose myself. Let's see, I was on time, but lost my appointment partly because they were late! I drove to Kaiser to complain and they were able to get me an appointment with their imaging in Salem. My biggest gripe is the lack of care for a patient and lack of customer service. She spoke to me as if she were saying they were out of chocolate ice cream. She also did nothing to try to ameliorate the issue. They have other locations, maybe one had an opening? I hope Kaiser thinks twice about sending people to this location.