My spouse and myself went there for our annual biometric screen. Front desk staff was very rude…read morefrom the moment we arrived and escalated the rudeness after that. Regardless of the system outage or whatever was happening, is no excuse for this type of behavior. I worked health care for 26 years and always conducted myself professionally. These 2 at the front desk should re-evaluate the career choice that thay made.

Went in for a scheduled bioscreen that my employer requires. They are an out of state employer, so…read moreI just schedule the appointment and they fill out the order and submit it to the lab. I arrived to this location yesterday and was treated as rudely as possible. I was called to the front desk by someone who only used my first name, so I went up not sure if it was really for me. Immediately the woman working quickly asks what labs I am there for. I say I am actually there for a scheduled bioscreen for my employer. She then says some doctor's name so fast I couldn't understand and asks me if thats the name of my dr. I told her, I don't know because it's from my employer, who is out of state. She tells me I have to confirm yes or no who the doctor is on the order. When I again honestly say I do not know who the doctor is, she says they have to confirm the doctor's name directly from me so they know the order is for me. I already confirmed it is for me, stated it is a bioscreening etc and I am just being honest that I don't know the doctor's name. This person then tells me she is going to refuse me service. To which, yes I got upset! I am up there in front of an entire room of people and she wants to deny service for something I pre scheduled! Then another person at the desk tells me the same thing, then realizes I am upset, so finally rudely says to the other worker "just get her in and get her out." Afterwards when I sat back down, they make a loud announcement that they called their manager and everyone needs to know who is on the doctor orders. These people are so rude! Last year I registered for the same bioscreen at this location and by chance found out they were suddenly closed with no warning or notification they had closed for some random reason. I had to schedule a month later at a totally different lab. I will never go back to this location after the way I was treated yesterday. I thought healthcare workers were in the business to help, but all I received was attitude because I guess they didn't enjoy working on a Saturday morning. Btw, the woman who actually performed the bioscreen was great! Front desk...AWFUL!

Great environment however when a person tells a lab tech, they need an experienced phlebotomist…read morethere is a reason for it. My veins roll and they are very small. Because of some tech's inflated ego, I experienced multiple sticks and then she kept moving the needle around inside my vein on my right arm (my right is my dominant hand). Extreme pain, bruising, and soreness even days afterwards. Finally, a more experienced tech took over (after all the torture) and went to the other arm. Afterwards, no bruising on my left arm, couldn't even tell where the needle hole was. My right arm looks like I have track marks. Not happy what-so-ever. Next time I will push back, this is ridiculous! Does this company hire brand new tech's so they can practice on patients??? Not good at all! Day of the blood withdrawal pic 1. Day 5 after my lab work, pic 2. Defiantly caused damage to my vein. It is still PAINFUL and as you can see looks like I have been abused. Will need to hear long sleeves to work.

Clinical Pathology Lab. @ Sonterra  03-08-21   02/100…read more There is an option online https://www.cpllabs.com to make appointments in advance, which I did for the following Monday, and this included the option to receive a text with updates. However it was not needed and I was able to cancel it right from my phone. We chose this location because of their convenient Saturday hours. They have free parking, and a digital touch screen for checking in once you arrive. There is also an option to check in, and leave your phone number so you can wait in your car outside, but there were only 3 of us there so I did stay inside to wait. The wait time was not very long. While waiting I read that there is an option to register through their portal to receive labs directly to the patient. https://cpl.luminatehealth.com I required 5 different labs drawn for this appointment and am not entirely comfortable with needles /-: However, SONYA was friendly, kind, patient and skilled with the needle. I was very comfortable while she changed out the tubes, many tubes! I very much appreciated the friendliness of the staff, easy check-in, and this office was sparkling clean (-; Thank you for all your hard work, and keeping Saturday hours for our convenience. ttfn. , L.

Customer service is terrible. I waited over an hour with an 8 week old infant for the lab tech to…read moretell me that he can't honor the lab order because he doesn't know the codes- codes were written on the order. Terribly rude.

Service service and replace workers very rude!!! Especially today's employees just don't know how…read moreto handle their job situation and they don't even are very friendly...

I received a note from my doctor that the orders had been sent to Quest, so I quickly logged onto…read morethe website to make an appointment. I was happy to see that at 1:20PM... there was a 1:30PM and 1:40PM appointment for the same day. The clinic was in the on the same floor as my doctor's office which was very convenient. I arrived to the appointment at about 1:25PM since it was across the hall and was able to quickly check in via the kiosk as the mobile check-in process wouldn't allow a check-in more than 10 min early. The kiosk asked for my cell phone number, scanned my drivers license and my insurance card then I was good to go. Almost immediately after checking in, I was called back. The woman who called me back and was collecting the sample was very kind and careful and was easy to chat with. I really liked the staff at this clinic as well as how efficient they were (on-time for appointments).

I had been to Quest many years ago but at a different location. Labs were free at my work clinic so…read morefor recent years that's where I went. Since covid, I had been going to LabCorp for labs. Dr. Garza sent me here to get the stool containers. There were about 3-4 people in the waiting area and I was second in line. There was only 1 check-in kiosk. I was initially expecting that they would be quick and hand me one stool container. I was finally called in, shown 3 containers, and Angelica thoroughly explained what I needed to do. The reasons why I didn't rate the visit higher are the wait time and fewer check-in kiosks compared to LabCorp. Hopefully the process will be quicker when I come back.

I do not doubt that people have had bad experiences at this Quest Diagnostics in the past, based on…read morethe reviews, but for that reason I would just like to say my visit today was extremely pleasant! The customer service was amazing, my phlebotomist calmed my nerves as someone who has a phobia of needles, and I was in and out in 5 minutes!! Online scheduling went smoothly, zero complaints here. The care was amazing and definitely a wonderful suprise considering the anxiety I was given reading some reviews.

We had used this group previously and never had an issue. Today was disappointing. Our third stop…read moretoday was supposed to be quick and then home for dinner. The wait was more than two hours. The groceries have cooked themselves in then car trunk, and my wife is an hour overdue for her medications. Another client doing a urinalysis is waiting to redo it because the toilet would not stop, ruining the dye marker used in the bowl. It also sounds like the office is short staffed (two people?) More people are arriving.. I would stay around just to measure the wait but I'm going home and will try to salvage my two racks of partially cooked ribs from the trunk.

Liandra was amazing. Idk if I spelled her name right. She was efficient, thorough, and made the…read moreprocess easy. Will definitely recommend for other services in the future.

Poor customer service. They messed up my blood test results,don't answer the phones and don't…read morerespond to messages

Due to several weeks wait for Doctor ordered fasting blood work i chise to go to Sonterra…read morelocation.The closer location in Boerne had no AM appointments for a month. I made an earlier April 9 , 9:20 appointment at the Sonterra Blvd location. When I arrived and checked in on kiosk ( no staff available to answer questions), I sat down to wait. After some time, I spoke with the lady who was calling a patient back to exam room. She glanced at my appointment sheet with QR code and said I was to go to the hospital next door. After leaving, I reread the sheet and it specifically said the quest site " next to Stone Oak Hospital", which this site where I was. i did not go to Stone Oak Hospital- parking an issue-- as I had a later commitment. I have never had issues with STRIC and would recommend not using Quest.

Honestly, I hadn't expected to rate this place so low. I mean it's a lab collection business. I…read morewant to be clear, the lab technician was great. She took great care of me and was quick and skillful. I rate her care of A+. The only gripe I have is that making an appointment doesn't guarantee you a short wait. I showed up 15 min before time, checked in and still didn't leave until an hour and a half later. Also, there was mention of social distancing either on the walls or the video playing on the screens but the seating was not socially distanced.

About 6yrs ago I was sent to STRIC to have a Picc line put in before a minor surgery…read more and I had a great experience Today I called they were busy left my phone # Never received a call back

Busy place but they handle everyone well, more seating outside the lobby/…read moreAfter waiting, one of the MRI machines was out of order, waited more, then decided to return another day. Be ready of lots of paperwork and prepayment. Clean, free parking, first suite to your right as soon as you enter the lobby of the building which shares many other professional offices. Nurse and staff very friendly and helpful