My husband calls this place Helga's House of Pain. I suppose when you are stretched in every…read moredirection that you don't want to stretch that make sense. I call this location cheerful, adapting and just plain friendly. They do their best accommodate your schedule and we have never had to wait more than 5 minutes once we get there. However, they don't have wifi. That's an issue for those of us who have to drive the patients and wait the hour for their appointment to be done.

I came here for hand therapy, and the therapists were all kind and professional. The front desk…read morereceptionists were as well. It took about twelve to sixteen sessions, and the exercises were effective. Each day, I came back feeling a little better.

Sentara Therapy Center at Healthy Way is located on Healthy Way. This road is essentially next to…read morethe Brenneman Farms Shopping Center. They are located inside the Bon Secours Medical Center. The parking entrance is to the right shortly after coming onto the road. The first set of parking you'll pass is the physician parking area. Keep going around to the main entrance. There is signage pointing to the main parking area. There was plenty of parking available, including handicap spots. The most recent visit here was on July 17, 2024. I wasn't the actual patient for these visits, but it was for my mom after having a wrist fracture. They don't have the hand therapy at all locations, so this was the closest one. The visits would occur twice a week for eight weeks. The inside of the place is quite large in the therapy area. It is always clean and well maintained. You could see that they can cover many different types of therapies there. The overall process is pretty straightforward. On the first visit, they go over the insurance information and what the copays, if any, are for each visit. This was also the time to fill out any paperwork and such. For subsequent visits, it was just checking in. The overall therapy process went very well over those weeks. The first part of it was for healing and the other part was for strengthening the wrist. There was a genuine care and concern throughout the process. There were times where they changed it up a bit since it was affecting her shoulder (the one she had a replacement on the year before). If you are in need of therapy, this place is worth checking out if it's close to you. There are several locations throughout the area.

This is the most professional physical therapy office i have used in over 50 years of multiple…read moreinjuries and surgeries. Staff is friendly, knowledgeable, and work as areal team. Dr. Jones is one of those experienced doctors who know what to ask and takes the time to explain what he is doing and i was feeling. Great organization.

He is great and he has a wonderful staff. Love this place. I have been here before and he does…read morewonders for any pain that you have.

My mom was at Bayside for 3 months, as a long term care resident. I am writing about the care , not…read morethe rehab facility. As with any place there are always pros and cons : The positive pros are about some of the wonderful staff - First is Samantha Alzola the Social Worker. She's very professional, caring and provided my sister and myself numerous guidance and assistance while navigating these new, uncharted waters. Always pleasant to deal with, no matter how much her work load was. Next are the individual care givers , the L.P.N.'s and C.N.A 's. First is Andrea Dunn, PA. she was very knowledgeable, approachable,and runs the all the medical care . She spent time to explain Mom's situation and all options to help us make hard decisions. Andrea was easy to get along with and not intimidating at all. Next are the caregivers who after 3 months I got to know quite well. there are always "earth angels" and 2 who no longer work there that I want to mention as they were instrumental in mom's care : Maria CNA and Markita LPN. Nikierra LPN(Nikki) was a wonderful, kind, caring and a compassionate caregiver to our mom. Also were the CNA'S who showed extreme kindness and love whenever they had to take care of mom. They are Cheree, Danasia, Shanice And Darlene. Darlene was the first caregiver when mom arrived who filled us in with all the important details and guided us on the way things worked. Lastly was a speech therapist Becca who showed kindness and compassion whenever she dealt with mom, whose hearing was extremely lacking. Since this facility is relatively small with only 3 wings and 60 beds I believe the caregivers really get to know the patients and their family , if they choose to. Here are the cons that I'd like to share: Within one week mom's left hearing aid was missing. We believe it was thrown away on one of her meal trays. I reported it to various staff members and got the same reply, "the administrator is aware of it". The Administrator Madison, never contacted either myself or my sister about the hearing aid so we assumed it wasn't too important to her otherwise she would have addressed the situation. We decided not to pursue the missing hearing aid since mom still had 1 left. The next negative experience was when my sister arrived and was told by my mom's roommate that my mom Fell Out Of Bed !! That was quite surprising especially since mom was bedridden and not able to move by herself. First of all neither of us were called and notified. Once my sister began questioning staff we then learned that while a CNA was washing her, she turned my mom too far and that's how she fell out of the bed. Yes they took ex-rays and no bones were broken but not to be notified was quite alarming and poor administration protocol. Other staff could not believe we weren't called. There was a meeting arranged with the head of nursing Shannon and my sister a few days later. The results were a bunch of excuses why we weren't called, like they didn't know I was the POA ( which was clearly a lie, as that is the first form along with end of life wishes you fill out!) . All we got was lip service and a lot of excuses why we weren't called. This to me was totally unacceptable and when I saw Shannon a few days later and tried to speak to her she was extremely rude and unprofessional to me. This is my personal experience with Bayside Health and Rehab from June 2025 thru beginning Sept. 2025

My husband was transferred to Bayside after being in ICU and step-down for over a week following a…read morehemorrhagic stroke. He could only eat a mechanical diet (finely chopped foods) or pureed food, but he was receiving the same type food as everyone else (which was a choking hazard). His liquids were supposed to be without ice and thickened using a thickener (I provided some packets), but they brought him ice water to drink (another choking hazard). I would point this out each time they brought his food and/or drink wrong, and I would get "Not my job" or "Not my problem". At the end of the third day, I had heard those two statements over 16 times (I stopped counting at that point). It was four days before I spoke with anyone other than the CNAs, Nurses, other medical staff, and housekeeping (they were the nicest). None of the medical staff identified the role or advised if they were a nurse, CNA, volunteer, etc., with the exception of the CNA the first night - it was her first day on the job and her third day after completing her training. I watched as patients rang for assistance, and saw that for some it took well over an hour for a response (medical staff were at the central desk, most of them talking not working). The gentleman my husband was sharing a room with rang for help getting to the restroom, and after over 75 minutes someone (nurse or CNA) came in and when she found he had wet himself chewed him out for not waiting!!! Then she said it wasn't her job to clearn him up!!! He was supposed to have daily physical and occupational therapy as well as speech therapy. In the six days he was there, he had a single session of speech therapy and approximately 60 minutes of physical therapy. We started working on getting him transferred, and were fortunate to find a bed at Lake Taylor, but getting him discharged from Bayside was another problem. Lake Taylor had a bed ready for him on Tuesday, and they had sent their paperwork to the person "in charge" of transfers, but she did not return any of my calls or messages. By Friday of that week, I had arranged for medical transportation to take him to Lake Taylor that afternoon. After he was on the gurney and ready to be moved, a woman came running down the hall saying "I forbid him to leave". She was the person I had been trying to get all week. Long story short (too late), I gave her 5 minutes to provide me with the needed paperwork, or the gentlemen with the gurney were leaving with my husband and taking him to Lake Taylor. We left in about 4 minutes and 47 seconds. He has been at Lake Taylor for about a month and a half, physical and occupational therapy 5-6 days/week and some days more than once, his has finished speech therapy, and is improving. The difference between Bayside and Lake Taylor wasn't night and day, it was 2 miles down in a coal mine and day. DO NOT SEND YOUR LOVED ONES THERE!!!!

Went to this place to ask questions for certain reasons. The person I talked to was a woman named…read moreJennifer. She was unprofessional. I will give it a thumbs down if there was a button. I would rate her a ZERO. People like her shouldn't work in a place like that.

From the owner: Locally owned and independent pediatric speech and occupational therapy services in a family…read morecentered and kid friendly environment. Services provided by therapists providing individualized evidence-based therapeutic techniques.

My mother was here recently after a bad fall. She was here for almost 2 weeks. She is 86 and can…read morebe quite cranky! She couldn't quit talking about how nice the staff is. She ate well and was happy as she could be in a rehab facility. When she left, she and the staff all hugged and they walked her out to the car. I would highly recommend this facility.

Call bells are ringing constantly and appear never to be answered every time we visit, no one ever…read morecomes to the room to check on our family member, even when we're there for 2 or more hours, and there is an obvious odor of feces in the room, so no one has changed the patients. The person passing meds just hands them a cup of pills and doesn't say what they are or even chck name bands (pretty sure that isn't regulation). The staff seem to be having lots of fun based on the noises we hear from the patient room.

My son was evaluated for Aquatic Physical Therapy and during his evaluation, the PT informed us…read morethat starting June 1st there would be a Monday 2:30 PM opening available. We were told my son's name had been added to that spot and that we would receive a confirmation call. Unfortunately, no one ever followed up. After calling myself to check on the status, the aquatic therapy coordinator informed me that they currently do not even have a pool available. I'm confused as to why referrals for Aquatic PT are still being accepted and evaluations are being scheduled if services cannot actually be provided at this time. I had to move my son's other therapy appointments to make room for aquatic PT. Now it's too late to take those spots back since it was already offered to other families. A simple update or communication regarding the pool issue would have been appreciated. Very disappointing experience due to the lack of communication and follow-through.

Sentara Therapy Center - Newtown is one of two Sentara outpatient therapy centers serving children…read morein Virginia Beach, and this location provides pediatric services exclusively. I would recommend them with the caveat that if your child is sensitive to sound or easily distracted, please note that their walls are very thin. -- Insurance Know-How -- Their manager knew all of the ins and outs of what was needed. I was lining up clinic and home-based early intervention (EI) services, and what they walked me through aligned with exactly what EI also communicated. (If you want both, you either need EI to not bill your insurance or this Sentara location needs to be the EI service provider.) This expertise was helpful. Also note that if your child is under 3 and you have Optima, your only choices for OT are Sentara or CHKD. -- Assessments -- Sentara Newtown gets you in very quickly for an assessment. However, the person doing the assessment likely won't be the person providing ongoing services, and there is no follow-up appointment to review the assessment, although the parent/guardian can access the progress note and goals via the MyChart site/app. With the therapy sessions scheduled back to back, there seems to be limited time for case consultation. The extent to which therapists read the others' notes seems to vary by therapist. I found that getting the assessment done quickly didn't mean they had immediate openings for treatment available, so make sure you ask when determining if this is the provider that would be the best fit. They're affected by the great resignation as are all businesses, but time can be of the essence when it comes to getting interventions in place for our little ones. -- Scheduling Appointments -- On the third week of the month, they start scheduling out appointments for the next two months. So Dec. for Jan.-Feb., Feb. for Mar.-Apr., etc. On one hand, this makes it hard to get on the schedule depending on when your assessment is in relation to that scheduling plan. Be sure to set a reminder on your phone to call at 7:30am on the relevant Mondays to be able to schedule a preferred time. While it sounds a little complicated, it's actually easier to get on the schedule sooner at this office compared to when the office schedules out four months in advance. -- Therapists -- Many of the therapists there also do, or have done, Early Intervention services, so if your child is under 3, they're open to having the parent(s) come back with the child for services and provide parent coaching during the session. (This isn't the usual approach at the other Sentara location.) I really appreciated this opportunity to learn how to implement strategies at home with my child. We had the opportunity to work with multiple therapists for speech and occupational therapy, and all of the OTs and SLPs seemed very knowledgeable. -- Environment -- The major drawback for this provider is their ridiculously thin walls. One therapist's office is adjacent to the administrative office, and everything said in the administrative office could be heard during my child's speech therapy session. I brought this issue to their leadership's attention, and while they have long-term plans to resolve it, the short term solution was to accommodate us by switching to another therapist's available office. The other therapist was usually in/out (getting their things for the day, not expecting someone in their office, etc.), and this seemed to be an accommodation only we were getting, leaving many other children's sessions interrupted. Confidentiality is also an issue here, but my main frustration was the detraction from the quality of my child's therapy sessions. Again, the other therapy offices still experience noises from adjacent rooms but aren't as bad. -- Conclusions -- Ultimately this place was not a good fit for us because of all of the noise traffic, but there are a lot of positives, including the knowledgeable staff and the parent coaching. I provided feedback about the noise traffic and they have long-term plans to resolve it.