Got a Groupon for a pulled back. Wouldn't see me for three weeks. Showed up the woman was curt and…read morecondescending. Said I'd have to watch a video get X-rays and exam but wouldn't adjust because they had to process the results. Really? Then I found out they cashed the voucher. Called Groupon to get a refund. Poor business and lousy customer service. I'm looking for another dr with some manners.

I have been a chiropractic patient with different chiropractors for over 17 years. In search of a…read morenew chiropractor after my last doctor moved, I became acquainted with Dr. Toland through Groupon. I was impressed with the office, staff (Sally) and Dr. Toland. He listens and makes recommendations when necessary. I felt that he provided a thorough intake and exam on my first visit. He did present a suggested course of treatment with various payment plans and even offered a discount for paying up front. After the intial package, he performed a re-exam and took new x-rays. During my review, he showed me the baseline as well as the updated films along with a suggested maintenance plan. Although I drive 30 minutes, I feel that Dr. Toland provides the necessary treatment.

Please document all conversations noting to whom you are speaking. I had to discontinue my…read moresessions due to doctor's recommendations. I wanted to be sure the doctor's note remained in effect for the upcoming month so I was not charged. I was told it was. However, I saw that I was charged on my account. When I called, it was my word against their's and I had nothing to fall back on. I had been so pleased with them but this interaction was not positive on their behalf. They (the GM) said it was not noted in my account that I was told the doctor's note would carry me through the new month nor that I needed a new doctor's note. I did not document to whom I spoke. So, i had to pay for a month I could not use.

This Pilates studio couldn't have opened sooner. Sure, there are nearby gyms but the sole yoga…read morestudio closed years ago and there were very limited class-based places until now. So so so glad you guys are here and welcome to the neighborhood. The studio is brand new in a brand new shopping center. The studio itself isn't too spacious, however, with only one workout space and small check in section and storage area. So there may be some congregating before and after class but it'll thin out as the studio settles down. There's also active construction going on in the other retail spaces, which generally is drowned out by the music. If you're brand new like me, definitely take the intro class. I didn't even know how to lay down nor grab the straps before class but able to follow along the reformer flow class and felt confident to try flow 1.5 and cardio sculpt by the second week!

Friendly coaches and front desk staff. Everyone is awesome and motivated to workout. Super clean…read morelocation and all the equipment is in great condition. Lots of different coaches throughout the week so you are bound to find a few favorites. This is a great spot to start your weight loss journey for sure.

The classes run for about 50 minutes, not 60. When I go to other Otf they run near 60 minutes…read more Dealing directly with the owner designee, steve Egan, I humbly begged for honesty and integrity to fill the ethos of his franchise and the Otf brand. I called corporate and there was no resolve. So I left and went to Norfolk. A much more honest franchise. I had a great experience with the staff and coaches and felt that it's this locations greatest asset. They seem to care, are genuine, and were great giving the instructions and encouraging growth. There were moments when an exercise hurt me (from a semi truck accident) and I would do something else and most would ask what's up. Other times I felt my heart rate was too low and add things with their support (I'm also a cross fitter). Minus the leadership, the short class times, I had a great experience. That is until I moved to the new location and visited back. Having had no issue before or during this session a new unknown club manager, Bianca, contacted me and said my "behavior to her staff and coaches would not be tolerated and am forbidden to come back to Suffolk or great bridge". I shared how odd this was since almost all of my constructive criticism has been with the owner designee directly. I reached to corporate since it doesn't fit the brand also. And they said the franchisee can do what they want. So all that to say while I had a decent over all experience, the coaches and staff according to Bianca and steve have said how terrible I've been to them. I just don't see how that actually happened. But needless to say, dishonesty and ethics is something I will always question at this location and unfortunately now reflect on the coach's and staff. Those things simply never happened. Good luck to those who do try this location. But be careful. Try the norfolk one or burn fit around the corner. Blessings. Rev. Newell, MDiv, BCC.

My dog Addie has the best recall of any dog at the dog park. She did the three week board and train…read moreprogram and really did do so much better. The trainer actually came out to my dog park a few weeks later to help me with better follow through on the training. This is a great company!

I have been taking my dog to Ridgeside Tidewater for over a year and am very pleased with their…read moreservice. The entire staff is always professional and my dog is happy when he sees where I am taking him! I highly recommend their services. Thanks Matt and staff for making my dog feel part of your family! Clark N.

My daughter has gone to this practice for follow up care and the staff is so nice. The practice is…read morehuge with several doctors with their own specialties. The nurses and front desk have been helpful and pleasant whenever we saw them. We see Dr. Bowman and he is great. Nothing is better than for a physician to make a child just as comfortable as the parent. He speaks to her explaining the process, any necessary procedures and makes sure she understands before preceeding. This is a great practice and will continue to use them if we need any additional follow up care or require pt in the future.

My son broke his arm in September 2024, and we took him to Wardell Orthopaedics for treatment…read more While the medical care itself was adequate, the billing experience has been frustrating and deeply disappointing. At the front desk, I explained that I wanted to pay in cash and was told the visit would not exceed $250. I paid that amount in full on the spot. Shortly after, I realized I had my insurance card with me and asked if the payment could be reverted so insurance could be used instead. The receptionist assured me that it wouldn't be a problem and processed it accordingly. Fast forward about a month, and I receive a bill in the mailed more than $1,100.00--a shocking amount that's over four times what I was initially quoted. Had I known this would be the outcome, I never would have authorized the insurance switch. The original agreement was a $250 cash payment, which I honored in good faith. This situation feels deceptive. There was no clear explanation of how using insurance could lead to such an inflated charge. It seems that once insurance was involved, the pricing structure changed entirely without my consent or proper disclosure. Patients and parents deserve transparency--especially when dealing with medical emergencies involving children. I strongly urge Wardell Orthopaedics to review their communication and billing policies. This experience has made me question whether I can trust this practice with my family's care in the future.