I transferred to the First Avenue location for several years, and just a few months ago returned to the Thornydale club because they are the only one in Oro Valley that accepts my Medicare Advantage reimbursement. After a few years absence I noted some changes: - They added a bench press rack, yeah!!! This was sorely needed, and the owners bought a high quality rack. Major improvement to free weight area. - When I first returned this Spring after getting vaccinated it seemed like a lot of the equipment was broken down, a large number of the treadmills were out of service. This has now been fixed and when I checked this morning it appeared that 100% of the equipment is in service. - They had some serious problems this summer with roof leaks, at one point required a wading pool to hold all the water. Took a while to get fixed, but I know it is very hard to get contractors these days, they are so busy building houses. Looks 100% now. - I didn't realize how claustrophobic some of the gyms are until I returned to this one which is really open and spacious. I appreciate just how big this gym is. I am back to stay. The location is great, plenty of parking, lots of equipment, and best of all my Medicare Advantage plan picks up the cost! read more

Anytime Fitness - Member entrance - Gyms Near Me - Marana, Arizona

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I get a membership here through my insurance, so I don't have to deal with the billing hassles that others have reported, which sounds like a good thing. The gym is usually super quiet in the evening, after 7 or so it's common to be the only person there. I'm not 100% comfortable being there by myself as a woman working out alone; the strip mall is silent, and the nearby grocery store doesn't get a lot of traffic at that time of night. While there are lots of cameras and personal alarms, I'm still a little nervous working out there after staffed hours. The TV's on the cardio equipment have been busted for ages. Supposedly they're working on an upgrade so you can control them wirelessly, but I've never managed to be lucky enough to get on a machine with a TV that works. Otherwise, there's a good assortment of equipment, the machines themselves are in good working order, and everything is very clean. read more

Incredibly poorly ( non) managed. Teenagers vape, let non member friends in, bring loud boom boxes , cuss loudly, and abuse equipment 9pm and later. Whoever works there is oblivious and does not care. Too bad no other option closeby. read more

Save yourself from being throughly price gouged by owners seemingly looking to make a money grab and go to another gym, LA fitness and Snap never charged me random "maintenance" fees and ridiculously high guest fees! I was lured in by the close location. I experienced some very sketchy business dealings and am left feeling violated. Very disappointed to be stuck in a year membership but I realize signing that was on me! Hard lesson learned! Please watch your bank account ever so closely with them because they treated mine like a free for all. If I had the time and the energy I might look into legal recourse but instead I'll just write to you in hopes I save someone else from a major headache. read more

I've been an Anytime Fitness member for over 10 years, but recently experienced an incident that has opened my eyes as to how this location runs their business. I was awaiting surgeries due to injuries to my shoulder and knee and went into the office to submit the form to freeze my account payments, which were automatically deducted from my bank account. Due to either an oversight or incompetence, they failed to process the request and continued deducting payments for five (5) months without my approval. When I discovered this error, they processed the request, but during the time my account was frozen the managing company (Bandon Fitness Inc.) placed my account into collections for non-payment, which affected my credit rating. I contacted this Anytime Fitness location, as well as the corporate offices of Anytime Fitness, and advised them of the issue. Although my account was pulled from collections, they then cancelled the account and placed it back into collections for the $35 cancellation fee, despite the fact that I maintained contact with them regarding my health status. Anytime Fitness ended up never repaying the $185 they fraudulently deducted from my account and I've had to resort to filing a small claims lawsuit against the company to court. I contacted the corporate offices multiple times regarding this issue, in hopes that they could intervene so that I wouldn't have to take the measures I've been forced to take and they did everything at their level possible to remedy the issue, going as far as to contact the regional manager and his direct supervisor multiple times advising them to contact me in order to settle this issue, but six (6) weeks after their efforts I've yet to receive any contact from either the Anytime Fitness location with which I had the issue or either the regional manager and/or his direct supervisor, whom I assume is with Bandon Fitness Inc. I've been attempting to resolve this issue for over 10 months. I love the idea of being able to access Anytime Fitness whenever I want to, but I oppose Anytime Fitness being able to access my bank account whenever they want to. I realize that mistakes occur, but when mistakes do occur I expect a business the correct the issues. In my opinion, this was a simple remedy and all that was necessary was communication, of which they've constantly refused to do, even at the direction from their corporate offices. My next step while awaiting my court date is to contact the Better Business Bureau and file a complaint. read more

This place is run/ managed very poorly. Remotes for bike tvs dont work...parts missing; while i can hear " manager" gossip to a guy customer about her clients loud enough so most people in gym can hear her!!. Who the heck hired a teenage airhead to run a gym that does not require masks during a pandemic(at a health club" to boot). Place is not kept clean. If you have another option go for it. Neither club in Marana posts any info on any personal trainer that works there....dumb way to run a business. read more

Scam. Unethical practice and rude customer service. Firstly, I signed up sept of last year and it wasn't until I went in Jan 2021 to freeze my account for a month that problems started. I guess they hadn't been charging my account since the first payment and never notified me. Conveniently I got an email saying I was going to collections now that included late fees. I talked to the financial department on 3 separate occasions for around an hour each time and nothing was solved. I had to do this myself after the manager Andrew very rudely told me to call them and he could do nothing on his end. I asked to speak to corporate or a owner multiple times and was denied. Which is very weird considering Andrew can't figure out anything on his own and is constantly calling them for the next step options. While speaking with the billing dept they charged my account without my authorization causing me to overdraft and pay my own overdraft fees because the guy was "just seeing if it would work." What?? I never authorized that charge and was very upset. Now they say that they will void my account if I sign a new contract. But here's the catcher they can't use the card I used before. So Andrew's bright idea is to go to "Walmart and get a prepaid card." What? What kind of business is this. After I expressed my concern using a prepaid card he said "that's the only option." I have heard that many people have problems with this company and I understand why. When I previously asked to speak to anybody other than Andrew he said." I will pass it on, can't make any promise they will talk to you." Yeah that's makes sense. When I expressed my concern that I am suppose to trust he will reach out to them regarding my account he said," I cannot make any promises." They are obviously in the business of improper billing, rude customer service and ruining people's credit. read more

WARNING - Unethical Business Practices! - When COVID hit in March we, like many others assumed it would soon pass, but come May I tried to contact them to stop our membership. I left multiple voice messages, and even contacted the parent company in June through their portal to try to find someone to talk to. No response. Finally, in July, I had Amex block their charges to my account. Now I find a charge on my Amex in January. Huh? I called them to again cancel my account, this time Andrew the GM answers and tells me their 'policy' is that I have to come in person to cancel or send a certified letter. Why "in person"? so he can take a picture of me to prove I was there in person - that's creepy! Or certified letter? These are transparent efforts to put up obstacles to leaving. I haven't been in a grocery store since March, and it is my 'policy' to not walk in to businesses like this gym or the post office to hang out with a bunch of strangers when the pandemic is raging. It is peaking right now in AZ, but these guys don't care. So, I go back to Amex to block them again and I find that they started charging me again in September! How's that when they were blocked? They changed the merchant ID so Amex wouldn't recognize it and started hitting my account again. I have now disputed those charges and blocked them again. If they hit my account again, I will be reporting them for fraud. Let's face it, when a business starts using slimy business practices to keep you from leaving its time to find the emergency exit! And check out Google reviews, I am not alone with this type of complaint...buyer beware! read more

BEWARE, unethical and shady business practices. Prior manager (Chris) forgot to file my cancellation form. Five months later, I get an email that my account is going to collections. I didn't even know the account was still open. I talked to the new manager (Adam Garcia: Marana, AZ location) and he did absolutely nothing but tell me once I settled up, I had to come in and sign a 30 day cancellation notice thus screwing me out of more money. I called corporate 3 times and no one followed up. I was a member since 2012 and I planned on coming back after the pandemic. This is the worst customer service I have ever experienced. I am filing complaints with every consumer protection agency I can find because this is wrong on so many levels. read more

My daughter is a member of Anytime and I went as a guest to see which gym I would like best for when I sign up. This gym was...... alright. It is large, which I like. There is a lot of room for equipment. This is certainly a senior gym, which is sometimes a bad thing. They can be rude. I noticed their older members will grab equipment being used, completely taking over without asking if the person using it was finished. A little courtesy and etiquette would be nice, seeing how that generation likes to pick on the "rude" young people. Anyway, this gym is hot. There are fans, but they hardly cool down the gym. The water fountain? Hotter. Drinking hot water in a hot gym while you are sweating is unpleasant. It needs to be fixed, and fast. For the price you pay for the membership each month, a working cooling system is a must. I noticed there is only one rack for weight lifting. This is a problem. One person can spend their entire visit on this rack, and all the other members suffer a depreciation of their workout. If this becomes my home gym, I want to see an improvement in gym equipment, and a better cooling system. read more

If you are a serious lifter, this gym is NOT for you. One power rack in the gym means that If someone is on it you're SOL. My biggest complaints are the bars and heat of the gym. The gym is so hot/humid that at night the windows are completely steamed over with rivulets of moisture leaking down... management claims the temperature is 68-70 degrees but without any way for members to check (no digital thermostat/thermometer that measures temp and humidity for members to see) it's impossible to know what the conditions are inside of the gym. Management refuses to put a fan in the weight room for some air flow, but on the bright side they DID hang up an American flag in the weight room complete with spotlight and switch for said light. We also have a cute sign that says "this light will shine on the flag 24/7/365" with tape over the light switch so members don't try to turn it off. Now speaking of patriotism, onto the new, cheap Chinese piece of crap bar that we got. The bar has terrible knurling and combined with the heat of the gym the bar will slip right out of your sweaty hands - so don't try to deadlift or bench, lest you drop that crap bar into your neck. The other bar we have is completely bent and unbalanced, but of the two bars, is the better bar -- despite being bent. Outlets in the weight room are also taped over so people won't try to move a small fan from cardio to the weight room. This in itself is concerning because management clearly knows that people are getting hot and moving fans, but to no avail. I attribute these issues with the weight room due to the staff members not actually lifting weights or doing heavy barbell compounds. If they ran through one heavy squat session they would soon learn the cold (alleged) hard truth of the issues in the gym. Now The staff members are actually pretty nice but don't hold your breath in trying to exact necessary changes to the gym. If you are a serious lifter, go to the gym on first and tangerine. The bars are quality AMERICAN rogue bars that are sturdy and they have a mounted fan with 2 floor fans around so you can stay cool and have an enjoyable workout. The staff at 1st/tangerine actually USE the equipment and can verify the safety and quality of items in the weight room. They know what they're doing and talking about, which is a huge + read more

It took me a great deal of time to consider this review. This original situation occurred back in July, but I wanted to make sure enough time passed so I could write a level-headed review. In order to explain the score, I need to tell you a bit of a story. Three years ago, I moved to Arizona. Being a former athlete nut, I've been to a variety of gyms and workout facilities before I moved. Given the variety that Arizona offers compared to my home state, I was a bit overwhelmed. Lo and behold, Anytime Fitness recent opened up near my location and was the answer I had been looking for. Being introduced to the friendly individual working on hand (For professional reasons, I'm going to keep all my encounters with employees nameless.) and was given a tour of the very beautiful and diverse facility. I immediately signed up and paid for everything up front for a full year and a half contract. My overall experience with the facility during my membership was nothing short of fantastic. The staff on hand was not only friendly, but more than willing to offer me training advice or suggestions when asked about. The facilities themselves are practically immaculate. While being smaller than some of the gyms I've attended in the past, they did a great job spacing out the sections and because of the location the facility generally only has a handful of people at a time. Or at least when I was there. Roughly 20 days before the expiration of my membership, I went in to the facility to talk with an individual on hand about terminating my membership. There was a possibility with my work that would result in me moving again, so I wanted to make sure I had cancelled in advance to avoid any complications. During my process of signing paperwork for leaving, I had asked the gentleman on hand if I would be changed any additional fees after I left. He had called a manager and was told that I wouldn't. After I was done, we shook hands and I left happy. This may of been my best experience with a gym in the 12 years I had been using them. Sadly, this is where things started to go south. Several weeks later, while on vacation, I find out that I owe money to a company I've never heard of before. Doing a bit of detective work, I find out that apparently I owed additional money to Anytime Fitness. Completely confused by this turn of events, and frustrated that I have to take care of this on my trip, I contact Anytime Fitness in order to discuss. After talking to the employee on hand, I am transferred to the on-duty manager. I told her about my previous conversation with the employee on hand and am confused as to why I am being changed more money when I was told I wasn't. She was incredibly polite, and worked diligently to find me an answer. Several phone calls later, I found out I was charged because of the period of time I chose to cancel. The fee was paid and the situation was ended. Several days later, after I had gotten home from my vacation and reviewed some of my paperwork, I had called back to inquire further. After being told by the employee on hand, who had contacted his manager, that I wouldn't be charged any additional fees when I was closing my membership I assumed that was that. This seemed a bit out of the blue and unprofessional, and I wanted to get an understanding as to why. Once again, I had talked to another employee and manager-on-hand. Both were incredibly polite and wanted to get me answers. Then, I talked to the owner. Immediately hostile and defensive, the owner was where my experience was completely tainted. I kept asking questions about the situation and with each questions, the more defensive he would get and the more Irate he was sounding. It finally boiled down to him stating that because with my contact, I had checked the auto renew box. Despite the fact that I was still under my previous contract and the auto-renew hadn't had a chance to take place yet, but since this wasn't done a month in advance I was charged. This completely blew me away as nothing of this was even remotely mentioned during my signing process or while I was leaving. While I had checked the auto-renew option, you would think that the staff on hand would notice this and inform me since I was inquiring about any additional fees. Instead I was treated like an idiot and had to be charged in order to find out. Furthermore he blamed his employee, the one I had signed the leaving paperwork with, as the reason it happened. It isn't my responsibility to make sure your staff knows the rules of your establishment. I don't blame the employee for it, he was great. I blame the poorly trained staff which falls directly on the owner. After fifteen minutes of going nowhere, I thanked the owner for his time and he told me he would talk to the employee and get back to me. He never did. A fantastic experience ruined by a terrible owner who has no understanding of customer service or support. read more

They don't even deserve one star. Worst gym ever! I changed banks so I updated my global fit account with the new info and left messages at the gym that I needed to update my payment info or else when payments started again (suspended due to COVID) the account would be closed. Not one call back. Next thing I get in the mail is a bill from a collection agency and part of the fees was a $47 late fee. The owners need customer service skills because they have none. read more

Don't try to pay for your gym membership with an HSA Visa card. Even though it's covered as a health related expense, and most gyms accept HSA cards for payment, Anytime Fitness won't process the cards. It take 5 minutes to load their payment system to accept the cards; however, the manager at the Silverbell location told me upper management is too busy to bother fixing their system to accommodate HSA cards. Anytime Fitness management is arrogant and clueless about customer service. Their refusal to accept that Visa card voids the contract. It's just as well; because, I'd rather patronize a more responsive and enlightened company. read more

I will never go back to this gym. My wife and I have paid a year in advance for 3 years in a row at this location. Chris, the owner's wife, has virtually no concept of customer service. When I questioned her about why my renewal (and gym access) had not been processed from 12/26 until 1/2, she became upset and asked me if I expected her to work over the holiday. When I responded that it was not a holiday from 12/26, she told me to leave the building. She then called her lawyer husband who immediately stated that I was causing fear in his staff and had 5 seconds to comply. We will take our money elsewhere. I suggest that you do the same. read more

It's not worth any stars. What ever you do, don't not sign up to this gym. We've been members for a couple years, we believed with new ownership things would be better, they are far from better. They advertise masks are mandatory, but yet do not implement it. When you sign up no one goes over the small print in the contract, so your fooled into believing it's all great, heck they'll even give you a free shirt. Once you're in the contract the only way of getting out is death. We've attempted to get out of our contact even providing a dr recommendation and been told the only way out is death. Don't do it. read more

Upon attempting to use the gym for the first time since it was closed in June or July, my electronic key would not work. Stopping in this afternoon to resolve the issue the "regional manager" was in the office. Upon researching my account he said my credit card was declined in May, it was overdue and the debt was forwarded to a collection agency. Inquiring as to how a "bad debt" can be run up on an account you pay in advance he said "we continue to charge for a few months and then forward it for collection". I was never contacted (via message, text, email, homing pigeon, etc...). My credit card info is stolen roughly once a year and they have always contacted me in the past, immediately, for a new number. Upon contacting the collection agency, Anytime (ABC Financial) had run my bill up to $194 without telling me, without an invoice, without any other options. At no time did the "regional manager" offer any solutions, resolutions or even an attempt to keep me as a customer after about six years of continuous membership. Getting irritated I asked for a company contact to follow up on the situation. I was informed he was the top authority on the matter; I had to deal with the collection agency. The collection agency wanted to verify my email address for my receipt. It was not my email, it was someone's name @yahoo.com. I have no idea where it came from and exactly who else's account I was dealing with because they say all my data is erased when it is turned over for collection. The absurdity of the situation is infuriating. I would drive to Phoenix to avoid them now; however, I already joined the other major gym in town for nearly half the monthly rate. As a side note, the prominent sign on the door says your privileges may be suspended for not wearing a mask. Throughout the entire encounter, the "regional manager" was not wearing one. That's not a big deal to me other than at least walk your talk. read more

Don't waste your time or money read the contract agreement (get legal opinion ) before signing they will bill your checking account twice a month and its hell to cancel your membership. They say they are in full compliance with state covid19 guidelines but you can walk in and there is no temperature test to assure you do not have a fever I do not trust there claim of full compliance read more

I recently moved to the area and stopped in to see the gym. It was quite small but clean and close to my apartment so I decided to join and prepaid an entire years membership. Last weekend my son came home from the Army for a 10 day leave and of course we wanted to work out so on Sunday I brought him to this gym for a 1 hour workout. We mainly used the aerobics studio and barely used any equipment at all. I was honestly unaware of their guest policy and there was no one working in the office that day to speak to about it. Apparently there is a small sign about guests near the cubbies that I honestly didn't see. The next morning I get a rude email from the manager saying they saw us on camera and I was not an abiding gym user by bringing my son in and I owed them $5.00 immediately. I emailed back my apologies and explained the situation. Her response was again rude and demanding of $5.00. She was upset because she did not have a credit card on file for me because I had prepaid a whole year in advance. I worked the next few days and came to the gym yesterday (still the same week) to discuss matters in the office, making sure my $5 was received and to get a workout in. I was quite shocked when I found out she had turned off my gym access completely from my key fob. I was able to get to the office tho to discuss matters with Shelly who is the nice trainer who works there who was equally appalled when I explained the situation to her. I gave her my $5 and she kindly restored my access to the gym. She apologized for the situation stating she was not involved in locking me out. I just emailed the manager asking for termination of my membership and hopefully recoup some of my payment in full. Bottom line is that the customer service is terrible here jumping to conclusions and unnecessary business practices. Aside from this, the gym is quite small, ventilation is poor and workout options are limited for the price they charge you. I cannot speak for all the other anytime fitnesses only this one when I say it is not worth it. I've reviewed the other reviews on here and see that I'm not alone in stating this. There are plenty of other gyms nearby more reasonably priced, better equipped and certainly with better customer service than this one. read more

I've been a member of Anytime Fitness for over 2 years (this gym is not my home gym). I travel for a living and have been to dozens of Anytime Fitness locations over the years, and I know that they are a great company. This gym needs a management check. Once the management changes and Jackie no longer works there, it will be a decent facility, but until then don't wast your time. I have a small special needs service dog that travels with me everywhere and I can't leave my dog in the car in the Arizona heat, so I placed her in her small travel bag and I had her next to my while I was using the stationary bike, and Jackie asked me to leave. read more

During these scary Covid days there is one place I am able to go daily and know that it's clean and sanitized, and that's my Anytime Fitness gym! Our members are very respectful to each other, keeping our prescribed distance and sanitizing every piece of equipment we touch!! Keeping strong and healthy is top priority for all of us and I am so glad to have a clean and safe environment to go to maintain my health! read more

This gym is big but it's incredibly hot inside. I start sweating as soon as I walk in. There is a sign claiming the temp is at 68 but it honestly feels like 80. They even cover it so you can't see what the actual temperature is. Huge red flag for lack of transparency. It's so hot that going in the winter, you can't even see inside. There is so much steam and perspiration on the windows. The fans are for cardio only and there is no air circulation in the weight room. It's so hot in there I always feel I'm on the verge of passing out. The water machine are also luke warm to hot. I was reading through reviews and I don't appreciate the manager's snarky replies to them. It's a serious concern how hot it gets in the gym, especially because right now it is winter. I can't imagine the temperature it could get to in the summer. Aside from this, there should really be more racks in the weight room. It's the only gym I know of with one rack. I won't be coming back to this one until they get their priorities straight and lower the temperature and put WORKING fans in all areas. The gym in 1st is much nicer. I came back to increase the rating. This gym is ok but the air situation needs to be resolved before someone has a serious health situation. read more

This Anytime location has a great NW set up in the new Tangerine Crossing area. It's rarely crowded, has brand new equipment, and the all the cardio machines have personal TV's on them. They also don't skimp on the channels, which is nice. Another bonus, is this location has a TON of classes to take, as well as their On Demand classes. Kraig the TRX trainer is the best! Aside from being able to work out 24/7, this location strives very hard to keep the gym clean, which I appreciate very much. Finally, a great caveat is that a membership here allows you to access any Anytime gym around the world. Get healthy Tucson, and workout Anytime! read more

State of the Art equipment and a great atmosphere. I've been a member for a few months and it is always clean and the equipment is always in good working shape. They just added yoga and I hope to fit it into my schedule soon. read more

This gym is great for the girl who doesn't want a big gym! Its small but has everything you need to get a good workout in. Its always clean which is a plus! I also love the pre-programmed classes available that one can do on their own. read more

This Anytime Fitness location failed to inform us that we had to provide a written request to cancel our membership with them when we departed Arizona in September 2016. Because of this, we have been charged every month since then, without ever using any Anytime Fitness services. It also leaves us without any written proof of our request to cancel the service, which is pretty convenient for this location. I realize I'm not in a good position to back this claim and get a refund, but we were treated poorly and were not offered any form of conciliation. We were charged because the employees here couldn't be bothered to give us proper instructions. Because of this suspicious oversight, they got to keep taking our money because we expected them to do the right thing. Thanks to this I don't plan to use Anytime Fitness ever again, and I recommend you all avoid it as well. read more

Does anyone know who owns the franchise in Marana on Thornydale? There is some sort of scam going on where people have cancelled their memberships (by following their requirements to sign an in person cancellation form) and then receiving notification about five months later that they are being sent to collections. This has happened to multiple people and now we just received a notification of having being sent to collections after cancellation. Our credit card has not been charged for our monthly dues since we cancelled so we assumed all was well. Yesterday, we received notification from two different agencies that we had been sent to collection and now have the hassle to fix this. There have been numerous posts on our local Nextdoor by other people having experienced this same situation. Help! Who is the owner of this facility or the manager or someone that can straighten this out? Thanks! read more

This is the best Anytime Fitness I have ever step foot in. From the cleanliness to the equipment to the staff, you can not beat this gym. It is well priced and will definitely impress anyone who wants a gym experience without all the fillers like most mega-box gyms. Overall this is my favorite gym I have ever been a member of, and I highly recommend anyone to come in and check it out. read more

The gym was ok. When I departed the left Arizona, in November 2015, I returned my key and told them that I would no longer be a member. They renewed me anyway and have billed me for the last 2 years. When I discovered this they told that not only would they not refund anything or help me with a discount on an Anytime Fitness in Virginia that I was considering joining, they were actually billing me for 2 more months as per their cancellation policy. When I asked for the name of the person I was corresponding with, I received this in an email: "Dear Charles, Names are irrelevant, especially when facts consistent with company policies are merely being communicated. The owner has reviewed your cancellation notice, and considers your January 11, 2018 notice to be sufficient. If you have any written evidence that supports your assertion of an earlier cancellation attempt, please provide the same." Unfortunately, this kind of customer service has changed my mind about using the club in Orange, VA. Gyms are a dime a dozen, good customer service is what sets them apart. Also, the Corporate Anytime fitness website has no way to give feedback except to the individual franchise. read more