My family has had two separate loved ones stay at Warren Barr in Highland Park, and both…read moreexperiences were extremely disappointing and stressful. One of the most serious issues was the lack of reliable transportation to scheduled medical appointments. Patients were frequently not taken on time, which disrupted care and created unnecessary frustration and concern for their health. The quality of food was also consistently poor, and overall care from staff felt inattentive and uncaring. Medications were not always given at the scheduled times, which is especially concerning in a rehabilitation or skilled nursing setting where timing is critical for patient safety and recovery. Communication with staff was another major problem. When calling to check on a loved one, we were often met with unhelpful responses or even had calls abruptly ended, making it extremely difficult to get basic information or reassurance. The rehabilitation services themselves did not feel effective or supportive, and overall the experience for both family members was very distressing. Both individuals who stayed there were extremely unhappy with the care they received. Facilities like this are required to follow the Illinois Nursing Home Care Act (210 ILCS 45), which guarantees residents rights to proper medical care, timely medications, dignity and respectful treatment, and reasonable communication with family members. In addition, federal CMS regulations require skilled nursing and rehabilitation facilities to provide appropriate care, ensure medication management, maintain adequate staffing, and uphold patient rights. Oversight is also provided by the Illinois Department of Public Health (IDPH), which investigates complaints and can issue citations when facilities fail to meet required standards of care. Based on our experience, this facility did not meet expected standards of care, communication, or professionalism. Significant improvements are needed in staffing, training, responsiveness, and patient care.

Hi my name is Susan. I've been a patient here at warren barr for a year. my certified nursing…read moreassistant are the best by always taking great care of me and always making me laugh. restorative on the second floor is amazing. she always encourages me to walk around and is always in the best spirit. the cleaning lady is also amazing on the second floor and keep the room always clean.

A relative was admitted to the ER and and we waited about 9 hours for a bed. Visiting hours came…read moreand went but I would not leave until my family member had a room for the night. I heard wailing, crying, vomiting and a host of other sounds, all from other people in the ER, all waiting to be seen. I feel for them, this is a terrible situation to be in. When I left the hospital after 10 pm, there were just as many, if not more, people in the ER. The ER and nursing staff were helpful and caring. They did what they could do in a very busy, understaffed situation. While my relative's situation is uncertain, I did not appreciate several calls from Endeavor's palliative care department. This was upsetting and scary and I was unprepared for such a call.

Fraudulent Charges!!…read more On February 24, we sent a message to a doctor who helped our son with a broken finger. We sent the message to check whether we could cancel a follow-up visit that seemed unnecessary to us, and the doctor replied that it would be fine to cancel. A few days later, we received a bill for sending that message. In all the years we have used Endeavor, we have never been charged for sending messages. And nowhere on the web portal does it indicate that customers will be charged for sending a message to their doctor. I called Endeavor and a representative said this is a new policy. I explained that we were never charged before, and there is no indication anywhere on the site that we would be charged for sending a message, but the representative said the charge stands. I have lodged complaints with various state agencies, and have left reviews detailing this unethical behavior. This is terrible, awful service that only encourages patients NOT to reach out to their doctors with concerns.

I am an intensive care trained RN, who was in need of home health nursing and physical therapy…read morefollowing a prolonged, serious illness and hospitalization. I was both surprised and very pleased with the quality of nursing professionals at Northern Rose. The CEO is intensive care trained, as was the RN she sent to my home. Both were insightful, smart, and so helpful with suggestions regarding my plan of care. The physical therapists sent by Northern Rose were so very much more helpful than the physical therapists at the "rehab" center I was recently discharged from. I progressed more in just a few sessions with them, than I had during several weeks at the center. I would highly and enthusiastically recommend Northern Rose Home Health services to anyone I care about, they were wonderful!!!

Northern Rose has provided nursing and physical therapy for my mom. They were very professional and…read moreknowledgeable. I would highly recommend them.

IV used elder works or something very similar in another state . They really didn't help me with my…read moreneeds . I was told to call and I could possibly get a microwave, and possibly a small couch. They had both peices but for some reason I couldn't have them . sorry I don't remember the reason why. I just relocated in this state and everyone really thought this place would definitely help me. So I'm hoping what I'm reading you help with permanent housing? IV been homeless for almost 3years . I was staying at one point with my son but that just wasn't working out. But I need permanent stable housing. I'm on fixed income and I'm disabled woman 64yrs old with a small fully registered service animal.hopeing this time elder works can help me this time.

In life you never want to think that you will need a service like this, however it came time for us…read moreto find a Memory Care facility for my Mom. I asked on a Palatine Facebook page if anyone knew how to find a place and I was directed to this service. Upon getting in contact with them, they were kind and compassionate during such an awful time in our lives. They provided me with five top notch places to look into. They followed up even after we secured a place. I would highly recommend this service to anyone that needs some assistance in locating a facility like this. Thank God for a service like this.

I LOVE Little Steps! My son has been coming here since August and has made the most incredible…read moreprogress. Ms. Abbie, Ms. Nessa, and Ms Kaylie are some of most kind, patient, and compassionate providers we've worked with. Their attention to detail, advocacy skills, and genuine desire to help my son reach his fullest potential is truly unmatched.

From the owner: At Little Steps Pediatric Therapy in Highland Park, we provide pediatric physical therapy,…read moreoccupational therapy, and speech therapy to meet the rehabilitation needs of our young patients, their physicians, and their parents. We work with children from birth to adulthood providing timely, individualized therapy services in a caring environment through the personalized attention of a committed staff. Our skilled staff provides individualized treatment plans specifically for your child's needs and development.

Several months ago I mis stepped of a threshold and twisted my back. I was in pain for several…read moreweeks, I stiffened up beyond explanation. I truly believe I was headed for back surgery. My brother suggested his chiropractor, Stuart Yoss, what the hell I was in pain and willing to try anything but drugs and surgery. Candidly it was the best decision- after my initial adjustment my pain was gone and after a couple of follow ups I was loose as a goose. I highly highly highly recommend Stuart Yoss. Thanks Bill S for the suggestion too.

I see Jenny , a PT there and she's wonderful. One on one service the whole hour and she really…read morelistens and helps Best PT I've ever had . I highly recommend her and I'm a retired ICU RN

Due to extensive Spinal Fusions & 2 Hip replacements I have been in Physical Therapy on & Off for…read morethe last 6 years. A few years ago I was told I may never walk again, so my future was unclear. I have been at a few facilities with good PTs, but I have never had the Professional Treatment like I get from Doctor's Alex & Megan. They have taken me from barely being able to stand, to walking up stairs and alongside other people. Thank you!

Mostly all super sweet employees except one who will not listen if you don't consent to being ai…read morerecorded and pressures you into saying yes. All the other people are so helpful and so kind and really show they care about there patients.

I met Sonya through other people and found her to be very personable, dedicated and passionate…read moreabout her work. She is a true self starter, organized, structured and is a true professional. She is a mother as well and I have seen the patience with her children that clearly applies to how she deals with her clients. I highly recommend her.

I am a speech-language pathologist for the Chicago Public Schools. The parents of a student that I…read moretreat for a language disorder in school were seeking additional outside services and asked me for a recommendation. I referred them to Sonya at Lakeshore Speech. They have reported being very happy with the therapy sessions thus far. She is very professional, explains what she is doing and gives them advice on how they can work with their son at home to support what she is doing in therapy. I, too, am very happy because she communicates regularly with me, so we are able to coordinate our therapy for the maximum benefit of the student. He is making wonderful progress. Sonya has informed me that she also works with adults, and judging by her professionalism and background, I am confident that she is simply a talented therapist all around. I can and will continue to recommend her to anyone who is looking for a speech-language pathologist.

My youngest started seeing Judy's associates for OT when he was 3 years old. We first met Judy…read morebecause she shared a waiting room with his speech therapist at the time, Julie Kahn. When OT was recommended for him I ended up there out of convenience since we were already in the building for speech a few times a week. While Judy was always very helpful throughout the years, he mostly worked with her fabulous and talented associates: Susan Swidler and Allison Schneider. Susan and Allison would come up with the most fun lesson plans each week that made OT so much fun. In fact, OT quickly became my son's favorite activity...and he didn't even realize that the projects he was working on or the games he was playing were helping him. He spent 5 years with them and sometimes did therapy on his own, but often with other kids as well...developing friendships along the way. After each lesson they would send a recap along with many amazing pics, which I often posted on our family shared site. Even the grandparents were in awe with the creative activities they put together week after week. While he could still probably benefit from OT (couldn't we all) last year we decided that he had sadly outgrown their space/program and he officially graduated. He now works on core strength and other necessary skills through karate and other activities, but we miss seeing Ms. Susan and Ms. Allison every week. We were lucky that our insurance (Blue Cross Blue Shield) covered their services, but if not covered by insurance think they are worth every penny for any child needing OT since they truly go the extra mile and have the kids best interest at heart.

"Getting old is hell," so sayeth my elderly relative…read more They speaketh the truth and it is hell also on the family. Consider, then, that an assisted living facility may be a purgatory of sorts. Arbor Terrace is a beautiful place for your loved ones. It's like a cruise ship or resort. The apartments are small and contain a kitchenette (no stove), sitting area, separate bedroom and bathroom and large closets. There is a cleaning and laundry service, meals are included, and activities and special events are taking place all the time. The public areas are lovely and up-to-date, and I really admire the decor. There's a salon, a coffee bar, a bar, a workout area, a game room, an outdoor patio. The staff is friendly and engaging. My relatives had been living on their own in an apartment, not really thriving, and now they are like the Prom King and Queen of the senior set. Their mood has certainly improved. I think the constant activity (games, baking, art, musical performances, special events, celebrations) has filled up their lives. It's also a comfort to know that their medications are being administered, they eat at every meal, and they are monitored for their safety. (Have you ever tried to locate a person by tracking their phone? Or not been able to reach them by phone?) The downside to all this: it's hellish expensive (all of these assisted living facilities are). Do your research and look around, and consider the Medicaid alternatives. It's never an easy decision when your loved ones can no longer live on their own. For the time being, my relatives are pretty comfortable here. They are also mobile, so they are fairly unrestricted in what they can do, where they can go. The lesson here? Save for retirement, people!

Great community, good staff, all around good experience. Especially in assisted living, always…read moretaking care of their residents.