Waited months to be seen, went to this clinic a total of 4 times and saw 2 different doctors. Had…read moresevere itching in my ear canals and couldn't get an answer as to what was going on. Dr. Falco was nice, cleaned out my ears each appointment but only prescribed me ear drops that did not work. At the second appointment, he didn't really know what else to do so I switched to see Dr. Van Buren. Van Buren was the worst doctor I've seen in 15 years. Bad attitude and wouldn't help me. When I described how intense the itching was and that I couldn't help it, he told me he can prescribe anxiety medication....so let me get this straight. Instead of fixing the problem , you want me to mask the symptom and just take anxiety medication? Unbelievable. I've never been more angry in a split second than that. Completely dismissive and rude. The second appointment I had with him, he didn't clean my ears, spent 5 minutes with me and told me to keep using the ear drops that haven't been working. $100 for that appointment for him to do NOTHING. I asked what he thought was going on since no one had told me. He said he thinks it's eczema and that he sees thousands of patients with this every year so I should listen to him. Yet what he's been doing hasn't helped me at all. What a quack. Completely incompetent. I was done with that pathetic excuse of a doctor and clinic then scheduled with Spokane ENT in downtown. The doctor at the downtown location was wonderful. Prescribed me a medication that helped then gave me a referral to an allergist who was able to completely get rid of the eczema. After 1 appointment. Do better Van Buren. If you hate your job this much then leave. I actively tell people to stay away from you and this practice.

Waited 3 MONTHS for my appointment and they waited until the day of my appointment to inform me…read morethat there was an issue with my referral. Completely unprofessional!

Kaitlyn was amazing she got me in quick for a dental emergency, she was the only person who took…read morethe time to make sure I was taken care of quickly. All other offices wanted weeks,money and hoops for me to jump through. I highly recommend this office. Kaitlyn is passionate about her job and the Dr she works for. It was refreshing to work with someone who cared and was resourceful. Will post again after surgery.​

So, I was in an accident in September of this year. It broke the right side of my face pretty…read morebadly. I am so grateful for Dr. McLelland. He worked on me on a Saturday and at this time I didn't know how bad it was. He put me back together awesome. The lady at the front desk Halle was friendly and attentive to my questions and making sure I had the appointments that lined with my schedule. the staff that I got to meet and interact with made me feel confirmable during my healing and checkups, thanks to Daisy, Briget, Shawnee, and Staci, to all the ones that I might have missed. Thank You and I definitely would not want someone else to work on my face other than this office.

As a 16yr old who has never undergone surgery, or anything especially big considering it being my…read morewisdom teeth removal, it went great! Despite it being the early morning and tired, I was in a relaxed state and was still informed of everything being done while still conscious. I heard their efforts are quick, professional and steady and as for pain, I was handled and taken care of and am now just on the journey of an easy recovery! Thank you to Dr. Clark and all who were there for me and with me that morning.

Dr. Cullum is awesome! I've had 2 extractions and 2 implants…read moreand he is a fabulous Oral Surgeon. I won't go anywhere else! His staff is also very friendly and personable. I highly recommend Northwest Implants.

I scheduled a consultation with this office for an oral surgery/endodontic evaluation. Before even…read morebeing seen, I was asked to sign multiple financial and treatment-related forms, including agreements about non-covered procedures and payment responsibility if insurance did not pay. I was comfortable signing forms related to the consultation itself, but I did not feel comfortable signing agreements for treatment decisions and financial responsibility before I had even spoken with the doctor or agreed to any procedure. I politely explained this and asked to discuss those items after the consultation. Unfortunately, I was told I would not be seen unless all forms were signed in advance. The office staff were not kind or considerate of my request. The interaction left me feeling pressured and VERY uncomfortable. Patients should be able to ask questions and fully understand treatment recommendations and costs before being expected to sign broad financial agreements. I respect that offices have policies, but this experience was not the right fit for me, and I chose to seek care elsewhere. I do not recommend them.

Wonderful experience. They weren't able to complete the root canal, but the doctor was very…read morefriendly and stopped right away and let me know what needed to be done. The office staff was great. I had to go again which I hope I don't I would go there.

If I could leave no stars I would. Mom of 4 here. Very disappointed with the customer service side…read moreof the business. My account was flagged due to my kids getting sick with the flu then COVID making it so we had to cancel their appointments. They refused to let us reschedule. The schedulers were a nightmare. There is 1 doctor there who is absolutely amazing. However the bigger guy is just as rude at the front scheduling staff. Very disappointed with this practice. Just know if your kids get sick you will be flagged and treated very poorly.

I don't like that they push sedation even for very minor procedures. My 4yo daughter needed a very…read moresmall pinpoint cavity filled on her front tooth and they pushed me to sedate her. The dental assistant rolled her eyes at me and scolded me saying I should've opted for sedation, she asked "if i was *at least* going to give her laughing gas" in a very exaggerated mocking tone. I replied that I was fine with the gas as I stated at to the dentist. My daughter was there for a laser assisted cavity cleaning for an extremely minor cavity and then it was to be filled with the tooth acrylic. There was no reason to sedate her for that. The dentist was wonderful he reassured me in my decision and had her cavity gently taken care of in under 15mins. He is truly a saint and the only reason I bring all my children back. Most of the other dental assistants and office staff are wonderful.

I am two months out from having a Lefort I (two piece) to treat my maxillary sagittal and…read moretransverse hypoplasia. In other words, I had upper jaw surgery because my jaw was very poorly aligned. I was told for years that I needed to get the treatment and was incredibly reluctant because of the time, braces and cost. However, I ultimately decided to pursue treatment. It has been due to the professionalism and service of Dr. Lang and the entire SOMFS team, that I am willing to fly back and forth between New York City and Spokane, WA to receive treatment. Over the last few years, Dr. Lang has been gracious, helpful and considerate when answering my questions (via email, phone and in person consultation) and the SOMFS team was extremely helpful when it came to scheduling the surgery, dealing with insurance (which was a nightmare...but ultimately we prevailed) and treating me with respect and care during and after the surgery. The surgery was successful and the advice and care I received in the months following my surgery has been extremely thorough. Long story short, if you need any sort of oral or maxillofacial surgery, SOMFS is the place to go. The price is right, the care is great and the doctors and staff are top notch.

This is the worst dental practice. I spent 25+years working in dentistry first as an assistant…read moreand finished working as a manager. They don't care about their patients! I have many medical issues and after the extractions no one called to check on me. I also question Dr Freuen's surgical prowess. My mouth felt like soft ragged tissue. I have had teeth extracted and seen many teeth extracted and have never witnessed tissue looking like this. If you have to go to the practice see a different doctor

Great quality care. Can always make an appt on an emergent basis. Highly recommend for every ageread more