I love my doctor but I dread making an appointment because the back office (people who answer the phones I guess?) regularly has you on hold for 20+ minutes Just waiting for someone to answer. This morning, a young lady finally answered and when I told her I'd have been on the phone for 22 minutes she was shocked because she said her phone only rang once. I don't know what's going on over there but this is been going on for quite some time. I hate calling Apex. I left a similar review in 2020 so these reviews are not making anything better. We're just venting at this point. read more

I was lied to by the Drs staff. saying they needed a urine test to test for a urine infection which later they admitted it was infact a drug test. And I'm very upset and in pain read more

Worst place ever, they told me they were taking walk ins at 1pm, drive all the way from another town just to get told they are not taking walk ins. They could have simply called and told me so I don't waste gas. read more

Dr. Dev is really nice I've been going to him for over 6 years and also dr. Kim, they are the best doctors there.. no long wait times and they really listen to you.. I recommend u make appointment here read more

Me gusta mucho como me atienden en este lugar y cuando tengo una emergencia boy al de enfrente y el doctor de ahi también es un excelente doctor read more

Dr. Selvan is awesome. I have never had a doctor listen to my concerns so thoroughly and make me feel like my heath is a priority to them. I've had doctors tell me excuses and vague advice with no real follow through or plans to help me. Dr. Selvan gave me options for care, his team followed up with me, appointments never seem to be more than a week or so out. The front office team is always helpful and sweet. I've had nothing but good experiences with Apex. read more

20-30 minutes on hold? Seriously? Not once did anyone even check the line, but I get charged for missed appointments? If I'm ditched on hold while trying to cancel it, the blame isn't on me. There needs to be somewhere else to go, this is absolute garbage. If the call volume is that high then maybe a call center is needed? Hmmm, too logical, leave people hanging. read more

Worst customer service 39 plus minutes on hold, if only I didn't need to call I wouldn't wait, I understand I'm not the only person calling but how can they not hear phone beeping so they can acknowledge someone on the line. If o my I can put a 0 star read more

Dr. Palaso seems to do well with the diagnostic portion of medicine, yet lacks dedication to the patient, fails to follow up, and has poor communication skills. Five times now he has not refilled my 88 year old mother's insulin prescription in a timely manner, placing her life in danger. He personally missed scheduled phone appointments twice. Talking with Dr. Palaso is like arguing with someone who looks down on you. Don't ask for clarification and you may be ok. The staff echos these values. They don't return calls, have zero customer service skills, and their answer to everything is "go to urgent care". If you enjoy the above in a physician, this is the place to be. If not, look elsewhere. read more

Dr. Polasa is very quick to find out what my medical problem is, thoughtful and detailed. The medical staff and office personnel are friendly and helpful. If my doctor is not available as quickly as I need help I still get very good medical care from some one on duty, urgent care and emergency if needed. I highly recommend Apex medical group. read more

Do not come here! They take forever to see you! I went there today to get my vaccine and their was blood on the table they did not disinfect! They also left me in the room over an hour after I received my first shot and when I stepped out of the room two medical assistants where talking and got scared and said they didn't know anyone was in my room! Very unprofessional! This town need to get their stuff together! read more

Apex Medical Group - Someone else's blood - Family Practice Near Me - Los Banos, California

It always takes over 20 mins to get someone on the phone and when they finally answer and you ask for an appointment, it's usually at least 2 weeks out or more. No thanks read more

horrible horrible place. Always a long wait. The MA' s don't do their job in a timely matter. They never never answer the phone. I called twice yesterday, I was on hold both times 45 mins, with no answer. I would NOT recommend this place at ALLLLLLL !!!! read more

Have been with Apex for about 5 yrs. since we moved into the valley. Giving them the benefit if the doubt all this time, the time has come to look for alternative services. The telephone staff are unfriendly. The average wait time on HOLD is 15 minutes and sometimes much longer. In the end they are the least professional medical group. I got sick over a weekend and called on Monday to seek a Covid test. My Dr. was unavailable and they scheduled me to talk with an alternate on Tuesday evening. On Wednesday I went for my test and was told the results would take 24 hrs. Thursday evening I call for results as I did not hear back from them. I was told to call back the next day Friday. I did and no answer. Today Monday is a holiday and they are not answering phones. Tomorrow is One week now since my Covid test and I still do not have my results. read more

I guess I'm used to having higher quality health care in the Bay Area because Apex is really terrible amongst some other clinics my family has been to but you make an appointment at said time but be prepared to be in the lobby waiting for an hour after your scheduled appointment. The staff is better than other clinics but not by much read more

So I couldn't find the clinic I wanted to make this review on so here's the address 400 W I Street Suite A Dr. Sarah Matouk, DPM Podiatry in Los Banos. I just want to say that this Dr is amazing a 5 out of 5 I give her for her patients understanding and she answered all my questions honestly I am more than pleased with my appointment I have one coming up on the 7th of this month for surgery and I am a little nervous as I have never had surgery before in my life. She is an awesome foot doctor I highly recommend anyone out there that has a foot problem etc to go to her because she's amazing! Thank you Dr. Matouk for being so kind and helpful to me as I've struggled with a foot infection for years. Thank you thank you! read more

Dr. P and is staff work extremely hard to make sure their parents are cared for. Los Banos has more and more residents and not enough doctors to go around. read more

The podiatry group is beyond welcoming and amazing. It was a very short wait from the time I walked in and saw the doctor. I needed a procedure and the doctor did it that day and I didn't have to be rescheduled. The staff is super friendly and helpful as well. I would highly recommend this father/daughter doctor duo. They definitely treat all their patients like family!!! read more

This place is the worst. I have been waiting now for 40 minutes for someone to answer the phone. Los Banos medical sucks!!! I hate that it is the only place that my mother can go! Horrible, awful place! read more

Update on Apex. They have now expanded their building with other waiting rooms and offices. I find it much much nicer now and crowds no longer exist for me. I usually book appointments in the afternoons and works out great for my family. I also like the fact they now have internal medicine and a podiatrist doctor now too. Before I had to all the way to Atwater for a podiatrist. read more

I'm so pissed. My husband went in Friday for chest pain coughing and couldn't breath good and they gave him an X-ray for Monday. We kept calling and bugging them for the results because he wasn't feeling better they kept saying if it was important they will call you soon. So we thought he was just sick and would go away. But no it got worse so we called again! Said the doctor will call you back calls back Wednesday and says to come In Thursday to talk about the X-ray. Goes in Thursday finally and they tell him he has pneumonia! Really you took a week almost to tell us that!? What if something happen to him worse! And my daughter goes here too! No we are finding another place to go to. Plus the wait it horrible takes a hour before being seen and then talk to u for like 10 min. read more

The pediatrician part of this office is terrible! Every single time I've been here with an appointment I've spent 1.5 to 2.5 hours it's irritating not to mention dirty. not the kind of office you want to go to if your looking for something long term. read more

I "do not" know?? What ? These "other suppose to be reviews"are TALKING about!?-I thought the staff- from the front office-all the way to the Back office staff were VERY kind,helpful,& professional. As for the providers- Over the last 2 yrs. that I have gone there-I have seen 3 different providers And was PLEASED with each & everyone! I feel we are VERY fortunate to have such an excellent medical facility In our area!- & I believe EVERYONE else SHOULD too! read more

Place is a joke!!!! Second floor Dr. Kem's staff doesn't answer phones or return calls, called at 8am till 10:15am no answer or call backs, the staff writes all your info on pieces of paper with other patients info, the doctor doesn't even see your chart just comes in and tells you what's happening, he does no evaluation just says he will refer you to someone else. I've never seen such crappy service. read more

Make sure you arrive 3 days in advance because no matter what time you get here they will not see you on time. If you are early you will still be seen after your appointment. If you arrive on time it's the same crap. If you arrive 5mins late they will NEVER make YOU forget it! This clinic sucks for wanting to be seen on time. Find somewhere else to go because they are slow as hell! But then again everything and everyone is slow as f*** in this town! read more

This clinic is quick and efficient. My husband, 6 month old baby and I have just moved here from San Jose, CA where we're used to the long waits and seeing a different doctor every time we go in there because they're so busy. It's nice to not have to have the whole clinic familiar with your lady parts! I would've given them 5 stars but the other reviewer is right when they say that they aren't presentable in the slightest. I was actually surprised of how happy I was with the overall experience after walking in and seeing the way the receptionists looked and looked AT me. On the topic of having a doctor in another city, it's not the clinic's problem that you couldn't be seen. It's Medi-cal's. You have one primary care physician and you have to call Medi-cal and switch to APEX before they can see you. So, rating them badly because of that isn't right. On the topic of hickies, I myself have never seen them with any. They do have tattoos and piercings, but have you seen the neighborhood that clinic is in? That part of Los Banos is ghetto! If everyone in there was prestine and thought they were better than their patients, then this would be an awful clinic. Because they are just ordinary people that want to keep other people healthy, instead of snooty professional-looking old hags that don't like their own patients, let alone new ones, I'd say that's what makes this clinic so great. They don't judge, they shoot it to you straight, and they make you feel comfortable, even when they have to check out your lady parts! lol. Overall, they are definitely fan-friendly. From http://outblogme.com read more

If you go here stay away from Juliette the PA. She makes me so uncomfortable. She is snobby and has the worst attitude. Told the receptionist before leaving to switch my provider to anyone else, but her. read more

This clinic has been giving me excellant care since arriving here in Los Banos in 2012. I have been seen by several different doctors here and I have faith in all of them. My Dr Polasa has been my PC for almost 2 years now and has taken the best care of me in that time. I have also had other family members seeing doctors here and we have always been treated with respect. Yes sometimes you have to wait to see the doctor but that is because they take the time to listen to what you need to say. Most doctors do not even know your name. The support staff has always been friendly and professional. read more

Awful clinic! I was never able to get my child checked because we had another doctor in another city. But thats not why im rating it a 2 star, the reason why is due to such unprofessional staff, some of the front desk girls had piercings and tattoos even hickeys! Im sorry but it just seem guetto read more

Dr. GalvezVargas as doctor makes me question the medical practise in america. He new nothing on how to treat me and is completly rude to patients and staff. A woman in waiting room told me he makes her feel like she is dumb for comming into see her. Another woman there told me he refuses to give referals to any doctor that is a primary like him to get second opinion. Dont know how he got a medical license in PERU. He cant diagnos any disease or symptoms. Not a very good doctor for diabetic help at that.... read more

Awful! Incompetent! Pathetic! Do people not know what an appointment is? I called in early, I made a 3:30 appointment, not a 4:30 appointment. What a joke! Fed up would h this time and time again. Don't go here. read more

I seriously disliked the front desk ladies. Rude! Especially when im forking over 120 bucks for a visit. Doctor was pleasant.

From never being seen on time at your appointment time, the staff not being competent, to the doctors being lazy and not being able to figure out what's wrong with you until they've seen you 4 or 5 times, to you having to do the follow up calls, just to see what was wrong with you after test results. This place is a huge disappointment. They need to shut this place down and open up something else. I have had to go from Dr. to Dr. just because my first Dr. was terrible. I'm even put on hold right now as we speak, and I've been waiting for 17 mins now, waiting to set up an appointment. I highly recommend you don't make your primary Dr. at this office. read more

Not a fan. I didn't like the attitudes from the staff to the doctor I saw. I thought maybe I had a bad experience with that particular doctor, but my husband went again a month later and had a terrible experience too. I don't want to go into the medical details but the advice given was sort of nuts... Now, hopefully I can find someone else NOT associated with Apex. read more

does anyone know what an appointment means anymore? do not tell me to come in at 1:30, only to be seen at 3:00, I had a parent teacher conference at 3:30, now I won't make it, I understand that sometimes things take longer, but I was put behind everyone for sticking up for myself when she was rude to me, as I signed in. I'm sad this is the only place we can go at the moment, they treat people so badly. I wish people did their jobs these days. read more

The staff was nice but the doctor was very rude. I have never been treated so poorly by a medical professional. He spoke in a very mocking tone I gave him sass in return. Very unprofessional and condescending doctor. read more

It is very nice clean nice staff very caring doctor took me in fast and knew what was wrong with me gave me medication and felt better the day after read more

Very Pleased with final results during my last visit. But I kid you not that it takes a whole lot of effort to get anything done in this place. I've been going to Apex Medical Group for at least 2 years now and I already know that it is sometimes difficult to get them to provide more comprehensive services aside from the routine check up, vaccinations, or antibiotic for my children, and even then the wait time is long and the clinic is somewhat unclean (it has heavy foot traffic and it shows). Once you are finally seen by the Dr you find that the Medical Assistants etc are far more courteous than some of the Drs, as they often don't take the time needed to really provide decent service, they just seem overbooked and understaffed at all times. The problem is that we are not in Gilroy, Morgan Hill, or Monterey where you can get your pick of the litter for services (of any kind not just medical). If you live in Los Banos, you have to understand that you get what you get. They don't have nearly enough facilities and programs, nor do they have the same quality of services that more populated (and adequately funded) cities have. Period. So when you think of it that way, you have to take the pros with the cons, or move to a more adequately funded area, because unfortunately the other medical practices in Los Banos not are much better, in fact they are probably of equal or lesser quality. So back to my last experiences with Apex: After going around and around trying to get paperwork filled out so my son could get referrals to a specialist for his Autism, I was FINALLY able to get someone to review his chart and all supporting documentation. without the support of Sharon in Quality Assurance, Dr. Juliette, and Dr. Karthikeya Devireddy, My paper work would have never been ready to submit to the insurance company and he would have never been able to receive his specialized services. I can't say to much about another Dr in the same office who refused to even look at my son's records and determine what could be done, (or the fact that I probably would NOT have been put through the ringer in other (i.e. more affluent) counties trying to get services that barely exist in Los Banos) but at least this office is fortunate enough to have members of their staff who can truly help when it's needed the most, and see things from the patient's perspective. read more

I had an appointment scheduled way in advance and was made to wait 4 hours to be seen. People that came in after me were seen and left even before I got called to the back. When I would inquire as to when I would be next the girls at the front desk told me in a few minutes but the few minutes never came until minutes before the clinic closed is when I was finally called to the back. No apologies, the girls at the front desk thought it was finny that I was made to wait 4 hours with an appointment to be seen 4 hours earlier than I was actually seen. Very unprofessional staff. I was made to feel they did that to me on purpose because I wasn't a patient that came to their clinic very often and took back people they knew on a first name basis. read more

Apex Medical Group is great.I started with Dr.Deviready 15 yrs. ago. Five yrs.ago he semi retired,because was busy on the building the business side,so I started with one of the groups other Drs, I have seen several different Drs.in this Group and have. Liked them all. read more