Mother and I are senior citizens. A week ago I contacted APEX Plumbing to fix a clogged bathroom sink and toilet. I know we need cast iron pipe replacement. Had a different Plumbing company come out to give me quote and even did a complimentary camera job. I viewed it and realized we need a new cast iron pipe replacement. That company was quite high, though, in pricing for anything and so I naively believed BBB and Angie's list and went with APEX. Anyway, long story short, the plumber from APEX, misled us into believing the sink drain was cleared. He couldn't find anything wrong with the toilet, he said. He did more investigating around the premises. I kept asking how much this was going to cost and he replied, "Don't worry about it." (Have footage on live camera).Then, when he was done, he told us it would be $325.00. He produced a tablet, stating that is where I needed to sign giving APEX permission to take my credit card.He said we'd receive an e-receipt along with other quotes and he was headed to his truck and would send it while parked there. After not receiving anything, I called his office and had to wait the next day. To our astonishment, the plumber had written very inaccurate assessment of things and even stated I agreed to a camera to check the pipe out. I made it clear we didn't need that.It turns out that he made my signature appear as if I agreed with his false quote which I never saw until a day later. Yesterday, a plumber representing APEX PLUMBING, surprised us by showing up. I was at work and saw on my live camera the guy preparing to do some work.Unannounced and without permission. Mother tried to tell him NO but he seemed to ignore her until he heard my voice on the camera and made him LEAVE. I was unsuccessful in fully communicating with his general manager, Frank. Had a hard time getting a working email from his office...I hear crickets ..I sent them an ULTIMATUM. And we want our $325 back as the sink is still clogged as is the toilet. APEX PLUMBING are SCAM artists trying to take advantage of the elderly. Mother is very disabled and half blind.SHAME, SHAME, SHAME ON APEX PLUMBING!!!! THE STATE ATTORNEYS OFFICE WILL BE NOTIFIED!!!! read more

Our washing machine valve suddenly started gushing water, and thankfully Apex was willing to help us after hours. Bryce was our plumber, and he was quick, efficient, and did a fantastic job handling the repair, which included welding and replacing the valve. We really appreciated the prompt response and quality work! read more

Premium Plumbing had come highly recommended from a family/friend, selecting this company over four other cheaper plumbers. I contracted them in Dec 2025, then didn't get started until late March 2026, finishing mid-April 2026. What was estimated as a 3-day project, turned into a 4-month nightmare. The horrible communications, terrible customer service and their quality management practices are non-existent. What they had in abundance of was excuses. Shifting the blame onto everyone, accepting themselves. They used a subcontractor (Apex Plumbing), who was just as bad as the parent company. A major red flag that I ignored was the subdivision of their company, which denotes their "grab the money and run" tactic to avoid liability and accountability, if & when they are sued. Although I expected some damage to the backyard and minor delays (city permits). I didn't imagine, nor was I informed that my front yard would also be destroyed due to their poor planning & incompetence. Despite my patience, tolerance, and civility, which were all taken for granted, by these dishonorable, callous, and unprofessional people who were only interested in fleecing the limited money from a disabled USMC veteran caregiver on a fix income in a bad economy. The sad reality is, had I gone with any of the 4 other companies, not only would they have finished faster. But I would have gotten the same quality of work for a fraction of the cost. In the end, because of the inconvenience, bad service, damage, disrespect, and many delays, etc..., Just a few of the many problems experienced, in addition to the 4-month delay, was installing the wrong septic tank. I ordered and was paying for a 1530-gallon tank, but they were going to install a 900 gallon. I got this unethical switch before it was too late. But that then delayed the job another day, on top of the delay because they took Monday off. Then they failed to provide me with the permits, & breaking my concrete patio floor in the backyard, again because of their poor planning. Then they were going to leave the job, with an obvious crater (from where the septic tank/drainage field) in the backyard because they had started late in the day and didn't want to keep returning to properly cover the ground with the dirt that was extracted from the backyard but was relocated to the front. To get anything done properly was like pulling teeth. Don't get me started on their countless lies and false promises. And I am leaving out all of the minor problems. Premium Plumbing only gave me a $500 discount for my troubles out of a $25k bill. If they had only worked as quickly in the service I hired them for as quickly as they issued the bill, then I at least would have been satisfied. But as it is, I am only very disappointed with what this company did and failed to do. In conclusion, I didn't get my money's worth from this truly disgusting immoral and godless company that I warn everyone to stay away from. Don't let what happen to me, happen to you--pick ANYONE but them or their subcontract Apex Plumbing. They cannot be trusted and their word, like work, is worthless. read more

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Brian C. came out to our home in Wesley Chapel to change fittings for a new stove. He did a great job, personable, polite and made sure everything worked before he left. Triple Checked for gas leaks before he left. Highly recommended Apex Plumbing. read more

I moved into my current abode in December. All was well with the flushing and never a thought about it after until a few weeks ago, shitty story short, I called Apex. Next day dude came out, showed me a pic of the massive blockage in my pipe and proceeded to free the flow. His price was same as the estimate, done quickly, and after he left a follow up call from Apex office lady asking if I was satisfied. Yes I was. read more

Apex plumbing helped me resolve my plumbing issues the same day I called. Cameron quickly scheduled me in the front office and then Kale the technician was at my property within two hours. The service was very professional, clear diagnosis and pricing, and quick repairs. I am very happy I found Apex and they were so fast to respond to help me all in the same day and on a Sunday. read more

Apex came out right away and while they weren't able to completely fix my problem- thanks to my HOA limitations, Jakobi was amazing! He kept me updated and educated. He even got on his hands and knees and scrubbed my floor before he left. I would 100% recommend them and ask for Jakobi! read more

The service received from Apex Plumbing was remarkable. The job was major and required a lot of time and work. Austin and James are both friendly, knowledgable, hard working and professional. They seem to work extremely well as a team. I feel they went above and beyond and did a truly exceptional job. I can't thank Apex, Austin and James enough. Sincerely, Barry Foster read more

Very responsive. The plumber arrived right on time. Assessed the problem, and fixed it almost immediately. Thanks Apex!

Technician discovered the problem and fixed it. I will call on them again. Being in the business for decades allows the customer to trust their dedication and ability. read more

Apex claims to be part of Garrett plumbing but they are NOT. They might have the same manager but NOT the same company. Garrett was able to take care of my needs but I was only off on Saturday so I reluctantly I scheduled an appointment with "their sister company Apex" after being assured that they were the same. I just had the professionals with Garrett from Garrett a few weeks before where he was able to navigate the unit without me being there. Fast forward to the sister company today - called to say they were there, told person about the job with exact instructions, gets worse, company called back since an hour went by, told that plumber was here but informed that he was NOT. When you have zero confidence in a plumber who then takes pictures to call the boss to ask instructions- I am done. And then really has no idea and pulls some crazy quote when the YouTube video shows step-by-step in less than an hour to install a folite dishwasher, sink combo (with a garbage disposal - which I am not using) so even less time - but I assume they didn't want to do it. I am furious that I have to put this off due to their incompetence. This is NOT the 5-star Garrett Plumbing used for years!!!!! read more

We live in an older house in West Tampa. After pretty much a total remodel of both bathrooms and the kitchen, we experienced a homeowners nightmare...a plumber was doing periodic maintenance on our cast iron infrastructure when a pipe broke. After analyzing solutions with them, which included knocking out walls in both bathrooms, the owner handed us off to APEX. Joe and Mike came over to the house and examined what we had & took pictures. After running cameras through everything, they developed a hybrid solution that involved undermining accessible pipes and replacing with minimal intrusion as well as refurbishing and epoxy coating the remaining small segments of cast iron that would remain. Joe sat down at our dining room table and mapped it all out; showing us video of each problem point as well as what was salvageable & gave us a price. We signed off on it. With much apprehension on our part knowing our home was about to be dissected, Elliot and John arrived to start work. They were prompt, respectful, & empathetic to our dilemna. They were also insistent about putting protective paper down everywhere they worked to protect the flooring. At the end of the day, they swept, vacuumed, and mopped any debris that was remaining. This was the standard throughout the entire engagement. Their workmanship and attention to detail was spot on. All of Joe's guys were phenomenal. John, Elliot, Matt; I cannot remember all their names, were consummate professionals of the highest degree. I would not hesitate to recommend APEX Plumbing. read more

Guy showed up, so that's good. Said it would be like over $700.00 to fix. Luckily I had another guy lined up for the next day. He said he would do it for 322- I paid him 350 because of how much I appreciated him NOT taking advantage of the situation. I will never call APEX again. Other reviews had mentioned they over charge. This was my experience. You decide for yourself. read more

Had some issues having a hot water heater installed- but contacted company and Mike helped to make everything right. installation was quick and seamless Thank you read more

I was pleased. The plumber worked really, really hard on my sink. Hopefully, it stays unplugged. Thanks again for the short turnaround time. read more

Your employee, Sergio, was smoking and acting very unprofessional...I'll never hire this company again due to his lack of knowledge and blatant disrespect...very rude, inconsiderate and unprofessional...1/10 experience...please hire better employees read more

Two clogged drains in the master suite cost me $285. I called Monday and they got there the next day at exactly 1pm. Lady on the phone said the plumber/tech would call before arrival. He didn't; when I told him this he apologized for that failure. So I showed him what needed doing and that was that. After cleaning out the p traps, taking apart the pipes etc. we once again have appropriate drainage. I also told him that one of the two sinks had lower water pressure than the other. So he tried to sell me a new faucet; I told him emphatically NOT. He showed me the amount of black gunk on the spigot and said I needed a new faucet. Well I have news: we put both faucets in at the same time and they receive water from the same intake. Guess what? I took a piece of paper towel and really cleaned the gunk off the aerator. Voila: water pressure increased! He then tried to sell me a new faucet for the guest bath, in which the cold water drips but not the hot. Turns out that it's just a bad cartridge in the cold water valve. Again: no sale. He spoke to his boss "Joe," who quoted a price of $385. I'll just keep the cold water turned off so the spout doesn't drip. The tech I found a little too friendly. "You married? How long you been here? How many years you married?" Hey: I want my plumbing fixed, not a new Facebook friend. I get that they're supposed to be polite, friendly, etc. I also don't care to share my story with everyone I meet, either. Only reason I picked this outfit was that I couldn't remember the name of the last plumber I used. Well, guess what? I looked far enough back in my Yelp reviews and found out who they were/are: it was Scotto's Plmbing. Now the second "guess what?" I know who I'll be calling again NEXT time I need a plumber. Hint: it won't be Apex! read more

I remodeled my master bath with Apex Plumbing and they did great work. I randomly met the owner at the permit office and ended up discussing my project. He came out the following day and gave me a fair upfront price. Particularly the plumber that did the work Josh was great. Josh was on time, did clean work and did it right. I highly recommend and would use them again for my next project. read more

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Called for an appointment and got one for the next day. Austin , the plumber, fixed my issue within an hour. Great knowledge and service! read more

I had to have my hot and cold valves replaced. I Had called another plumber who came on Saturday. He was a disaster! Called APEX to set up an appointment for Monday. Wes called to say he would be out. He assessed the job and gave me a quote. It was way out of my budget. Wes called his boss and they were able to drop the price by 225.00! That made it much more affordable. Wes was knowledgeable and extremely polite . He completed the job in a timely manner. He made sure the area was completely cleaned up before he left. I am very pleased with this company and will definitely use them again! read more

I cannot complain about the crew that came out, they were super nice and friendly, and professional. I do have an issue with being overcharged because of it being something I needed done right after a hurricane. I realize things can be costly and take that into consideration, but taking advantage of a person just because they can is really crappy. Yeah, it's my fault and should have called another company, but be aware, this company will over charge you. Please take this as seriously I would hate for another to go through this! read more

Overall, everyone I worked with was exceptional. My 6pm initial call was taken with care and I had a plumber on the phone within minutes. Zack spoke with me about the repair and was onsite by 8pm. I was without water because of the problems in replacing my shower handle, and they got me back up and running with water that night. He had to have a team come out the next morning due to some missing pieces, and he wanted to ensure that a high standard was delivered. The team the next morning was just as courteous and professional in completing the last pieces. At the end of the project, everything was completed with quality that leaves me with confidence. I will be using Apex for future needs because of this experience. read more

Austin did a great job and was very personable. He communicated clearly what the job required and worked efficiently.

!!!WARNING!!! Be aware of this company they tried to charge me 2100 dollars to install a 40 gal water heater. They originally told me it would be 1700. I went to another company and charged me 1100 to install what a rip off. The owner joe is to pushy. read more

Had a short confusion on appt. time, but Austin arrived and fixed my problem with drainage. He was the most pleasant young man and knew what he was doing. Yea Austin! I will call them again if I ever have more plumbing problems. Thank you Apex. Peggy M. read more

Had a situation where we could not remove the washing machine hoses from the spigots in the garage. Called Apex plumbing, they came out in early morning as I requested, and 10 minutes later they had the connectors off! And they gave me a break on the quoted price too! Josh was my plumber, and he was very kind and considerate. I highly recommend and will have them out again when we are ready to buy a new dishwasher! read more

Zack C. was amazing we had an unfortunate leak of course on the weekend he worked very late was very kind and so knowledgeable he did a fantastic job all with a positive attitude and smile on his face he's truly a valuable employee and we have kept his name with Apex to tell everyone we know when they are looking for plumbing services we are so thankful and just so you all know even the larger companies out there never called us back but Zack C. kept in touch with updates all day to let us know about when he'd be able to get to us we just really appreciate him and all of you!!!! read more

Excellent service! Apex has done plumbing work at our home on two different occasions. They responded quickly to our emergency water leaks, and evaluated the problem immediately. They explained the plumbing repairs, provided us with options, and fixed everything to our complete satisfaction. Their pricing is very competitive. The professionals at Apex are knowledgeable, polite, and a pleasure to work with. We will definitely use Apex for any plumbing job in the future. Highly recommend. read more

Apex Plumbing was very kind, responsive and quick to get the job done. It was a stressful day and they were very accommodating. Thank you for your hard work! read more

I had an issue with a water heater last Saturday outside of normal business hours at one of my rentals so called several plumbing companies to get quotes. I moved forward with Apex Plumbing after talking to Alex, who was not only extremely polite and knowledgable, but she quickly dispatched a plumber to the property and they arrived very quickly to fix the problem. This company is very reliable and I'm giving them 5 Stars for their quick response, friendly demeanor and professionalism. I will only use them moving forward! read more

We had Austin N out this week to fix a leak in our master shower. He identified the problem right away. Documented the cause of the leak and repaired it. He took pictures and videos and wrote a detailed report. His expertise was very helpful. read more

Arrived same day to my office to fix our fridge. Quoted us on the spot instead of waiting 24 hours was a great addition. Pricing is very affordable. I thought the parts and labor would have cost us over $1k at least. read more

Apex Plumbing came out to re-pipe my entire home. Joe (the owner) walked me through the different materials that he could use and the different options he could offer me for further reducing cost (he was already very fair). He was willing to work with me to secure 12 month 0% financing, something not many companies are willing or able to do. That is HUGE! He also took the time to explain the entire process start to finish, so that I had clear expectations and wouldn't be surprised. It was obvious from the interaction that Joe cares about his clients. Additionally, his employees were courteous and professional, and they do excellent work. I believe that Apex employees are treated well and are happy, and that translates into better work and better experiences for customers. Apex Plumbing does business the right way. I highly recommend them for small or large plumbing jobs. It's tough to find a trustworthy company in the plumbing space, so when you find one it's great to spread the word. Oh and they give a 7 year warranty on all the work. read more

I asked for an estimate on repairs - I was told for 2 weeks the estimate would be in my email -- here it is 3 weeks later no estimate -- after several phone calls to the company-every time I called I was promised the estimate would be in my -email still no estimate 3 weeks later. They always have some excuse , what is wrong with this company ? they can t send a simple estimate to my e mail after telling me over and again "we will get your estimate to your r email asap " never happened !! Not a reliable company ! poor business practice and very deceiving WOULD NOT RECOMMEND THIS COMPANY ! read more

Josh responded to my homeemergency call quickly. Replaced my shut off valves and explained the issues to me thoroughly. He was friendly, patient, and efficient. Would definitely recommend. read more

Communication was timely and relevant. Needed a new hot water heater and toilet repair for a property I have under contract. Made it easy to pay for the invoice, work was done on time and they didn't try to add a bunch of extra stuff and pad the invoice. read more

A great job done by Donnie at a difficult installation site. He never complained and was very professional. As a senior it is nice to have a responsible company that goes the extra distance to work in difficult situations. read more

Had to call twice to set up an appointment. The appointment was given a 2-hour window. After the two hours waiting, I contacted the company and Issa (resectionist?) , came up with, "Oh, the technician is running behind", when I asked why didn't I receive a call to let me know since I was waiting for them for over two hours, she got very rude and hung up phone. I'll never use or recommend this business. Unprofessional and rude! read more

Timeliness, customer service and communication is above all expectation's with APEX! I highly recommend them. After hours emergency response was the best I've seen in a very long time! Owner is also kind! read more

Our toilets in our home weren't flushing , and we kept calling different companies to snake the pipes but unfortunately the problem just kept coming back . We called apex plumbing and was able to figure out our pipes were severely calcified and in order for the problem to stop happening we needed to replace the pipes. Edwin installed a new access since our original one was on the roof and he did an awesome job considering the fact he had to go through concrete ( which Edwin did lay new concrete when he was done putting the access in which I was surprised) they are also reasonable in price and reliable ! Highly recommend! read more