The gentleman(Nick). show up. He was very polite and courteous. He looked at the project and provided an estimate to perform the service. He seemed honest and he knew what he was talking about. Although, I haven't made a decision so far, currently, I'm leaning toward going with this company. read more

i am still waiting for apex to come back and finish a job. They are so unprofessional. I was promised an early morning appointment that they made and when I texted they said they were running behind. When I finally called a main line they said they would have someone called. I would not recommend this company. I was lied to twice. read more

I'm sharing this experience to warn others about serious concerns with workmanship and follow-up from Apex Electrical and Plumbing. I went under contract on a 1970-built home with aluminum wiring. Prior to closing, the seller hired Apex to "replace all standard circuit breakers and re-device the entire home (up to 75 devices)." This scope implies opening outlets and switches and properly pig-tailing aluminum wiring to copper using approved AL/CU connectors. The seller paid Apex $8,302.05, and the work was fully invoiced as completed. During my official home inspection with a licensed third-party inspector, multiple outlets and switches were opened and it was discovered that several had either not been re-worked at all or were connected using connectors not rated for aluminum-to-copper connections. This raised immediate safety and code concerns. The seller and listing agent contacted Apex, who reportedly returned on 9/8/2025 to correct the issues and acknowledged responsibility. In November 2025, after I owned the home, a licensed electrician from Safeway Electrical performed unrelated work and checked several of the same outlets and switches. He found the same deficiencies still present, including improper connectors and incomplete aluminum remediation. I contacted Apex multiple times and ultimately spoke with a manager, Jasmine, who stated that Apex would take no action because the warranty did not transfer to a new homeowner. What was most concerning was that Apex did not ask for photos, technician details, inspection findings, or any documentation regarding the safety issues. Electrical work involving aluminum wiring is safety-critical. Based on my experience, the work did not match what was invoiced, and the response afterward was dismissive. I would strongly recommend that anyone considering Apex request detailed documentation, verify all work independently, and proceed with caution. read more

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Had them out to clear a drain and was told they would come back in a few days to run a camera in them. When I explained to my tech that I would not be able to be available, he noted the owner will not be available during process so call him with findings. They later called me and said that was never stated and without even coming back I was told they would need to replace all my pipes totaling 12-14k. I asked how he could make that assumption without using a camera and was told he knew that's what it was. 1) basically called me a liar 2) sale a 14k job without verifying what the problem was. read more

I had a new electrical panel and 22kw Generac generator installed by Apex Pros. They are highly skilled, professional, on time, mindful of your property and EXTREMELY cost effective!!!! I can't stress enough if you need ANY OF THEIR SERVICES run don't walk, you won't regret using them!! read more

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Do NOT use this company for HVAC services. Their customer care and professionalism are an embarrassment to the HVAC industry!!! I requested HVAC repair services for my elderly mother. Apex came to her home to repair a mini-split system that was less than a year old. To complete the repair, a part needed to be ordered but they still charged her almost $1700 for their service call and diagnosis (May 15), but the unit has been inoperable this entire summer. The part came in this week (now July 29), and they are trying to charge my mother an excessive amount of money to install the part when they have already charged her at the first visit. When you call this company, you can never reach a manager and they do not return calls. This company 100% took advantage of a sweet elderly lady. It makes me wonder how many others are out there that were treated in the same manner. Do yourself a favor and avoid doing business with this company! read more

I feel completely scammed. I signed up for their Care Bear monthly charge, which comes with "free" tune ups. They found problems with my AC and furnace and gave me a hard sell on buying new for both. I got a second opinion and the technician told me I'd be LIED to about everything. There's nothing wrong with my system. They said there was oil leaking from a fan in the furnace but the fan doesn't even use oil. Do not trust them. read more

$750+ to replace a water line from refrigerator to basement, directly beneath, which took less than one half hour to do. Smug response from installer told me all I needed to know that they knew they had me over a barrel and were overcharging because my husband was in the hospital. Also, they forged my signature on the contract. I would never use them again. read more

Came out to hydro jet my sewer line, only cleared it a little bit then tried to tell me I need $16,000 worth of new sewer lines because mine were all broken. I had another plumber out who showed me with a camera that there were no breaks and also that they still needed hydro jetted. They provided me with a receipt that says there were no breaks AND the before and after videos when they hydro jetted it. Avoid like the plague! I filed with the attorney general because I am finding out there are a LOT Of people with the same experience. read more

Do not call this company. They are the pros who know nothing. And they will rob you. They charged me $350 to come to my house and give there "expert" opinion which is something I new before they even arrived at my house. I called to complain about being ripped off and the customer service ice people did not even call me back. When they finally did a week later they said they would talk to their boss and call me back Monday. I never heard back. So 3 weeks later that same person no longer had a boss and refused to let me speak to her boss. If have money to throw away then call them. Oh and I called AEP the diagnosed my problem in literally 5 seconds and had it fixed in 45 minutes. I blame 97.1 the fan because I never would have called them if I didn't hear them in the radio all the time. If I could rate a zero I would so 1 is the lowest rating you can give. I hope this helps other people not get ripped off by this company. read more

Very convincing service man good at taking as much money as possible overcharging in my case 3 x as much as it should have to replace a toilet then an additional 3 x as much to replace the underlying flange. homeowner beware. read more

Over price $500, suggested unnecessary services, applied for 60-month 0% interest credit before service completed & entered my SSN on is tablet instead allowing me to enter. Canceled appointment for following day to complete service then received message from tech that he was on the way. Called customer service per email they advised appointment showed cancelled but would call tech. read more

Run away and don't look back. September 2025. They went to my son's home and performed minimal work for clogged sewer drain. Ran a camera down the pipe to inspect, and used a cutter snake to cut out roots. Typical price would be 800 bucks, maybe a thousand. Apex charged $2,800. Then spun a story that the entire drain line was about to collapse and would be $18,000 to replace, should be done urgently. The next plumber gave an honest second opinion. Inspected the line and saw no urgent trouble, perhaps a modest crack that should be repaired in the next year or so for a tiny fraction of Apex quote. Run away. read more

I have scheduled now a total of 3 times for them to come and do a tune up on my Air conditioning unit. Each time they have called to reschedule my appointment. I have wasted a total of 12 hours of vacation time (4 hours each time) for them to come out, only to have them call me and say they can't make it. Apparently, my time is not important to them, so after the 3rd time I told them to forget it, I will find another company that will do it. I will never call them for anything that I might need. read more

One star because the technicians a super friendly an hospitable, however I purchased a 99% efficiency smart furnace with humidifier and top of the line smart thermostat and they did not send out a licensed electrician to safely ground the unit. The regular HVAC technicians were not qualified for the job per city of columbus building and zoning services. After 3.5 weeks the furnace control board fried, the thermostat fried, the inducer blower motor fried, and i'm sure there are other components damaged. I was left with no heat in zero degree temperatures and they sent the same installers out to look at the system. The original installers couldn't figure out the problem so they brought us space heaters. A couple days later a senior technician came by and figured out that the furnace was not properly grounded and he would have to order all new parts for the furnace. I spent over 10k on this service and they still have not sent someone to my house to fix this problem after 2 weeks. It starts with the salesman for not knowing the equipment he was selling required special installation as all new 99% efficient furnaces do and the installers for hooking up this unit like a normal furnace. The customer advocate has been less than helpful in this case and never provides any factual information about HVAC equipment. What is the standard at this place. After 2 weeks they brought me some new parts and left me with a 1 stage furnace and a digital thermostat that doesn't connect to the humidifier. This all starts with the salesman not knowing the required installation of the equipment he sold and the dispatchers not knowing which technicians are qualified to install the highest efficiency furnace. Putting my pregnant wife and I in a position without heat is unacceptable Apex. If they fix this issue I will update my review read more

This is a sales based company. Go somewhere else. Terrible customer service. Had a "tech" tell me they low ball on purpose and then up charge later. -10/10 read more

Very aggressive sales tactics - consistently texting and calling to try to schedule service then when I texted I was available - I was ghosted - then tried calling to express my concern and I was quickly dismissed after being on hold for some time. Very unprofessional at all levels of communication- don't recommend. I doubt I will even get a response regarding this review. They might be the pros who knows but not the pros who care about service read more

I called Apex to inquire about the cost of having faucets installed in my kitchen and bathrooms. I was told that a service person would come out, do a free estimate and then give me a price. The time window was from 8a-1p. He arrived at 12:15p. The price, for labor, that I was given was $1566 to install one kitchen and two bathroom faucets. I had already purchased the faucets. As I had used Apex in the past I inquired about a repeat customer discount. The service provider said he would give me a 10% discount. When I said I could only afford to pay for one faucet he dropped that to 5%. After completing the install he said that the hot water valve needed to be replaced. I again asked about a discount and he said that he'd give me 10% off if I replaced the hot water valve. So, I paid $595 for approximately 50 minutes of work. As a paying customer I felt it was my right to express my concerns about the exorbitant pricing. I called Apex. I expressed my concern to the person who answered the phone. She was not pleasant. She said she'd have a manager call me back. I received a call from Shyann (sp?) who indicated that she had been told I had a "complaint". I informed her that I had a concern about the pricing. She then went on to explain to me that the pricing was handled correctly and I received a 10% discount so what was my problem. I attempted to explain my concern. She then continued to say that since I felt I had "overpaid..." again I told her those were her words not mine. I asked to speak with her manager. Shyann said she was the manager and that she had no boss. Must be nice. I asked if she owned the company. She said no. So, I said that there was someone in a position above her and I'd like to speak with that person. She said no one was in a position above her. Must be nice. However she'd pass my "complaint" along to the field manager Shawn, Sean or Shaun. I wonder if Shawn knows that Shyann is running this all on her own? Anyway Shawn is supposed to call. I suppose he'll also let me know that Shyann is in control and I'm a complainer. Look, all I want is good customer service and reasonable pricing. Charging customers over $500 an hour to install a faucet is a little unreasonable IMHO. I'm going to look elsewhere to have the other faucets installed. I will never use APEX again and if you value your money I'd suggest you also look elsewhere. read more

Had my water heater die yesterday. Contacted APEX Plumbing and they said they could have someone out later last night or first thing in the morning. Chose this morning. Rob arrived at around 0900 and ready to work. Removed the current water heater after draining it and unloaded the new one. He had to make a few changes from the old one to hook up the new one. He also did a check of the complete water system as it flushes debris out from the old water tank. Had a small rock in it. Did a final check before filling out the invoice. Rob did a great job and kept me aware of all work. read more

Oh my where do I start? They first said I had to replace my entire shower over a faucet failure. Then they gave me an estimate of $2754.00 to replace a faucet I supplied. So I bought the faucet they recommended. Second plumber out said that it was wrong and he couldn't fix it but I showed him a Moen faucet exactly fit to size and he said buy it and we can install for $2754.00 when I bought the $400.00 faucet. Well thank god they canceled his scheduled fix because I found a local plumber that came out and replaced it for $150.00. Now the rest of the story. Apex demanded half of installation price up front so I wrote him a check and made them promise to not cash it because we pay cash. As soon as the plumber replaced the faucet I called and told them to rip up that check because we got it replaced. Three weeks later I get a call from their accounting apologizing for deposited that check. Thank god I called my credit union and put a $9 stop pain that check. Rip offs from hell especially for a senior citizen. Beware don't bother folks. read more

Update 3/20/25: Verbally promised they would cover the cost of pump sump installation by another company after weeks of back and forth with their customer service rep. After delaying payment for over 1 week, they took back their offer after it was reviewed by a "higher-up". They refused when I asked that "higher-up" call me to discuss. read more

I had a minor leak and they made it worse. They turned a minor problem into a major project.

Sean, Blaine, and Arturo did our install, which was adequate, but they trampled and killed my only plant. It wasn't even in the way! It was easy to go around and super obvious it wasn't a weed but they were careless. read more

Apex Pros Plumbing, Electrical, Heating and Air - Water Heater Installation/Repair Near Me - Columbus, Ohio

They are very dishonest. Technicians work on commissions and make you buy unnecessary parts. Save yourself some money and find someone else. They are a big corporate and buy 5 star reviews. Do not believe the positive reviews. read more

The great: They were fast and friendly as far as making the appointment. We're available the next day The good: Friendly staff. The bad: quoted us $2,600 to replace a 40 gallon gas water heater. Was unable to tell us how much was for the water heater and what was for labor but when I said I would buy my own water heater and asked what the installation price would be they said roughly $2,000. I asked if that was based on hourly rate or set price, knowing the water heater was only $600 of the cost. I tried to ignore the bad reviews and focus on the good ones and give them an honest chance, but come on...$2,600 for a standard 40 gallon water heater install??? No wonder they had someone available the very next day. read more

I see previous reviews but nothing but impressive on my end. Incredible service from John and team at APEX Plumbing. Reliable, fair, fast, honest, hard working - well done and much appreciated. read more

Terrible took them 6 hours to replace 1 small part and had sales out before I could blink trying to sell me a new heating system from 8000 to 29000 dollars also said I needed a new water heater which I don't nor did I request that info the water heaters ranged from 3500 and up calling my water heater builder grade and my heating system a dinosaur also said they didn't know if they could fix the 15 dollar part because it was hard to find 6 hours and 500 dollars later it was fixed I really feel I was being scammed and feared into a new system I'm not sure the work I paid for was that costly the bill they email had no break down I called was told it would take 48 to 72 hours for someone to send a break down of my bill.....think twice before using them read more

Absolute clown show. Stayed home from work twice for them to no-call no-show me. They also promised to call the city to get an extension on time limit to repair my main water line and never did, resulting in my water service getting turned off. They did finally show up to do the job, but destroyed a drain pipe and left before filling the massive trench in my yard back in. Was told Monday that it would be taken care of that day or the next. It is now Friday and I am stilling waiting on a call back 2 hours later when I was promised one in 45 minutes. read more

Needed 2 new water heaters. The guy Charles came out and gave me a quote that seemed high even after he tried to sell me their warranties of up to 10 years (ALOT more $) I declined warranty, but they could put it in that day so I went against my better judgement and agreed to the install. It was almost $5k (with a discount lol). He told me that an HVAC guy would come out as part of the price to look at the roof cap to see if there was any damage. Well the HVAC team came out but was told to go on roof it was $250!!! When I reached out to Charles he told me it was free for them to come out but to do anything else there was a charge....really!! I wish I would of just bought the water heaters on my own and had them delivered and hired a plumber to install..it would of been half the price and I would of had a 10 year warranty on unit instead of the regular 2 year one I got. Do not go with this company for any job!!! read more

I would highly recommend Apex because they were on time, great quality of service and very friendly and professional. The prices were fair and they work with you and help out the best they can!! Totally love them, me and my husband will use them many more times! read more

I have been a victim of the bait and switch scam by Apex Plumbing. I was supposed to get two 50-gallon hot water heaters installed while I was at work. I arrived home to find two 40-gallon hot water heaters installed. After I questioned it, I was told they were out of the 50 gallons heaters, and they would adjust my bill. (They took off a whole $75.00) Upon looking in the fuse panel I noticed the technician had turned off the breaker for my AC and not the hot water tank (clearly marked), which in turn destroyed the 2 re-circulation pumps attached to water heater. The old heaters were shimmed at the bottom for leveling which technician left shims out of new ones, so they sit at a slant. He said it would be Ok. (lol) I am still waiting for a supposed head supervisor to come look at the shoddy install job and replace the re-circulation pumps that the tech destroyed but I'm not holding my breath. Never again would I use Apex Plumbing and I would read the reviews if I was the next potential customer. Richard B. read more

I had a main drain running from my kitchen to my basement spurting water (of course late on Sunday night). Tried calling my usual plumber (booked for a month) and the people they recommended (booked for 2 weeks). Found Apex online and gave them a call. Whoever took the call was pleasant, professional yet very friendly and reassuring that they could get me fixed up. Justin Christian was sent out Tuesday morning and did a thorough repair. He was patient with my questions, and hearing that I might be looking to relocate explained what to look for in the plumbing and drains in houses I would be looking at. Justin also was very patient with getting set up to begin the job when I explained we had a rescue cat that decided to live behind my washer. He assessed the area and determined he would need to work in "her" area, and told me to take my time getting her to come out so as to stress her as little as possible. I whole heartedly recommend APEX and Justin for any work that you need to have done! read more

The person sent to my house was very dishonest. He gave us a quote that seemed high. As soon as I said something about getting a 2nd quote he said he could probably give us a better deal. Huge red flag. I should have gotten the "better deal" to start with. Also when the 2nd plumber came out and inspected our sewer line they said it wasn't even something that I should be worried about. According to their camera and inspection things don't warrant needing to line the pipes at this time. I definitely would not recommend this company to anyone. read more

I am leaving this review about Apex heating and cooling company a review and not a good one because they have not done their job correctly & diagnosed the problem wrong with the hvac unit. My air conditioning is completely out on the hottest days of the year, the beginning of summer 95 degrees to be exact, poor air quality outside. It is 81 degrees in my condo and they charged the Landlord over $2000 to fix a problem that didn't get fixed. For them to charge him the $2000 telling us that they can get the air to work and after they collect the money, the air doesn't work they then sent someone back out a second time. Just to tell us that it's not gonna work after they charge over $2000 & take the money. They could've diagnosed the issue as they claimed they were doing and told him that the first time coming out before charging him for something that did not work. Very disappointed with this Company and I advise anyone to run before contacting and having this company come out to assess any type of HVAC heating or cooling job.! Don't even consider them. I warn you!!! do contact a whole different HVac company before calling this one ( Apex). They do not know what they're doing and they price gouge. At least before they came to diagnose the problem and add refrigerant to the unit. AC was actually working & cooling down our condo. The AC was working until they started messing with the HVAC unit. The reason for us having them to come to begin with is because there was a leak going down into the lobby of our condo complex after they diagnosed whatever issue they claim that was wrong with the unit our air stopped working before that at least we had cool air in our condo. now it's nothing no air cool at all !! IJS Lies Lies Lies read more

I contacted Apex Pros through my Home Warranty company for a backed up main sewer line. They snaked the sewer line and unclogged the drain which was covered under the warranty. They then did a video scope of the drain to determine the cause of the backup. The video was not saved because I did not pay an extra $400. They diagnosed the problem as a crack in the drain pipe and gave a quote of $5262 for repair. Because this is a costly project and the video of the sewer line could not be provided, I had a second plumbing contractor assess the situation. The technician took a video of the sewer line and provided it to me with the diagnosis. The problem with the drain that was visible in the video was the backflow device was dislodged and was repaired on the spot for $324. I don't know if this was an honest misdiagnosis or an opportunity to take advantage of a customer, but either way it is not good. Beware: "Apex Pros don't know" as the commercials claim. read more

DO NOT USE!!! We just had them put in a new heating/AC system in to the tune of $16,000. They were a little pushy about getting the sale, but wew needed ti done. they showed up on time and got it installed and the furnace worked fine. That is the extent of the good. The ECOBEE controller constantly resets itself to 74 degrees and a 5 degree leeway, so it doesn't turn on unless it is 79 degrees. I told them when they installed the system I did not want a controller that required an ap, they said it didn't (SIRI or Alexa). It does. I called and complained asking that they replace the non-working controller. Had to wait over a week, then they cancelled telling me it will be another week before they can make it and do the job they were paid to do in the first place. Worst service and flat out lie to the customers. read more

Terrible service; tore up ceiling and side wall, no clean-up. Charged $550 just to estimate job (toilet stack leak), then attempted to charge $8,500 to replace stack, flanges, and re-seat two toilets. This contractor has been added to my 'never use' list. Technician was unintelligible on telephone. read more

Beware of this company. They over inflate prices, mis communicate, and leave your home and yard a mess. $25k later my yard is still a mess from the excavation, my brand new AC unit is almost separated from the house from their incompetence, and the floor that was pulled up has not been replaced. This company needs to pay for their unprofessionalism and undue stress that they knowingly cause. I strongly dislike this company and would never recommend read more

They did my hot water tank that was great... my plumbing has been iffy... but they have atleast reached out and are trying to rectify the problem read more

Horrible company! They lie and never show up! Never use this company! We are still without the use of our kitchen sink and dishwasher because they lied to us! Never again! read more