I called around 12 AM needing help and Roberto answered right away. He was incredibly kind,…read morepatient, and genuinely helpful from the start. What stood out to me most was that he wasn't just trying to make money off a tow and he actually wanted to help me make the best decision possible. He even suggested an alternative option he thought might work better before towing, which I really appreciated. Everything he says on his Yelp page is completely true. He genuinely sounds like someone who cares about helping people and making sure they're okay, especially during stressful situations. He even asked me to follow up with him afterward, which shows how much he truly cares. You can tell he's just a genuinely good hearted person, and he absolutely deserves every great review on here. Thank you again, Roberto!

Provided thorough information on how to manage a loosened front bumper while waiting to get it…read morerepaired. Excellent service!

Very disappointing experience with this roadside provider…read more After the incident occurred during the service call, the technician immediately tried to blame us instead of handling the situation professionally. After calming down, he acknowledged that he had made a mistake and repeatedly pushed for a private settlement instead of going through proper insurance channels. He then refused to provide the company's insurance information. At the scene, he also pretended to record video evidence, but when the roadside claims department later contacted the provider, they completely denied the facts and refused to cooperate. ***BE CAREFUL*** What has been most frustrating is not just the incident itself, but the complete lack of accountability afterward. Based on our experience, once damage occurs, this company appears far more focused on denying responsibility than resolving the issue fairly and professionally.

Unprofessional stuff and if they damage your vehicle, they will refused to provide the insurance…read moreinformation, be careful

Adrian came to the rescue when we got a flat tire at a state park. Tesla was going to make is wait…read more6 hours for services and Adrian showed up in 30 minutes. Highly recommend this company for any tire emergencies

Adrian was quick to respond to the call. He texted and made sure he understood the problem. Came in…read more30mins and replaced the tire. Thought a patch for a flat tire would work, but given the poor condition - he just replaced. Good pricing and quick service. Only place open after 7pm. Didn't take advantage of our desperate situation of being stuck in a freeway with a flat tire. Easy to work with

Best tow spot in Solano county. Customer service was on point! Price was reasonable!read more

They towed my vehicle and sold it without giving me a release of liability. When I attempted to…read moreretrieve the release from them, I was told it would take 7 days. I called them back in 7 days, and they had not requested the release. I called back 7 days later and was talked to very rudely. He would not let me say anything; he kept talking over me, told me not to call there again, and hung up on me. Legal Grounds for Suing a Tow Company If a tow company sells your car through a lien sale, they must strictly follow state-mandated steps. Failure to do so can make the sale illegal and give you grounds for a lawsuit: Lack of Proper Notice: The company must typically send a written notice of its intent to sell the vehicle to the registered and legal owner(s) via certified mail. If you were never notified, the sale may be void. My attorney will be contacting them.

I had an emergency tow today through AAA and Jackson was dispatched to assist me. What an angel! I…read morecannot thank him enough. He was very kind, professional, and courteous. He helped calm my nerves in a very stressful situation. He very quickly towed me and my car home. I cannot express my appreciation for him enough. Thank you very much, Jackson. I would definitely recommend Napa Valley Towing Co. on Jordan Lane in Napa.

0 stars should be an option for this company. Shame on you Salvador for having "one flat bed" only…read moreand telling me you can't take my car home today but can leave it in your yard and bring it to me "first thing tomorrow morning" which I'm sure is a fat lie. This whole company shady and your reviews clearly demonstrate that it's shady because your company was tryna make quick cash off your previous customers who were in desperate times. I've been stranded in Napa for about 3 hours now . I'm pregnant and I work at 8 am tomorrow. I don't know why or how you have a contract with triple A but I'm gonna do my best to make sure you lose it. I'm so pissed off and I clearly have all the time in the world to make this review because I'm stranded. crazy thing is if you would've sounded at least a little bit apologetic or sympathetic on the phone I wouldn't have wrote this review but you wanna speak to me like an asshole.

This company was hired to remove a vehicle between i80 & Adm. Callahan that was sitting on Private…read moreproperty for weeks and instead of dropping off at responsible location they abandoned it on Oakwood in East Vallejo. This company is based out of Vallejo but does not respect the city it operates in. Don't support this business.

Needed a tow on short notice. Called and the driver answered. Excellent value, Excellent Service…read more We will certainly use him again.

Great service and will answer any questions. Best mechanic I had ever. His prices are better then…read morethe dealer. Vic help my company trucks when ever we need his service

Super fast response--arrived at my house within an hour and fixed my liftgate in just one hour!…read moreExcellent work at an affordable price. Highly recommend to everyone in Sacramento and the Bay Area!"

Raul was amazing--he really pulled through. We had an…read moreemergency on Friday around 5 PM (rush hour), and our electric car completely died while stopped on train tracks. It was a stressful and unsafe situation with traffic building quickly. I called and explained everything. Even though he was busy, he made it work and came through for us. He acted fast, handled the situation professionally, and went above and beyond to get the car safely off the tracks and delivered. Given how limited towing options can be in East Oakland and surrounding residential areas, having someone reliable like Raul makes a huge difference. I highly recommend his service

Flat bed tow across the bridge, made it to the body shop on a Friday afternoon. Great jobread more