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    Apollo Dog Training

    5.0 (11 reviews)
    Closed 9:00 am - 7:00 pm

    Services - Apollo Dog Training

    Dog boarding and training

    Private dog training

    Apollo Dog Training Photos

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    5 months ago

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    7 years ago

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    8 years ago

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    Julia L.

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    7 years ago

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    7 years ago

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    7 years ago

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    7 years ago

    Julia was extremely flexible with our schedule and offered a veteran discount due to her veteran family. Highly recommended!

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    8 years ago

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    9 years ago

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    Julia L.

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    Review Highlights - Apollo Dog Training

    Julia was extremely flexible with our schedule and offered a veteran discount due to her veteran family.

    Mentioned in 8 reviews

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    PetSmart

    PetSmart

    2.0
    (75 reviews)

    *NOTE: This review is for a specific groomer, Lexie, and the other friendly staff at the salon*…read more I have taken my pup to several pet grooming business in the Austin area for several years, never quite satisfied with what I get for the cost. It's to the point where I have just started grooming her myself and only going in for nail trims (still scared to do those myself!), which are usually still unsatisfying jobs for the whopping $15-20 they charge (ex: leaving cracks down to the nail bed, snags at the ends, and often drawing blood). However, I took my dog in recently for a simple nail trim and was talked into their current special of a grind, ear, and teeth cleaning for only an extra $2 by a super friendly salon staff member (Why not? It's only $2!). I have to say that I have never seen anyone handle my typically anxious dog so gently and still managed to trim her nails to the perfect length (short enough I don't have to come back within a few weeks), grind them to a pleasant rounded tip with NO snags or cracks, a good ear cleaning and teeth brushing, and at the end of it all: my dog not shaking like a maniac when she is returned to me. And all in a quick 5 minute walk-in appointment. Very satisfied and happy to write a positive review for a chain business that I would usually avoid.

    I am genuinely stunned by how we were treated at this location, and particularly by an employee…read morenamed Rachel. We brought our dog, Pippin, in for his appointment with our children in tow. During check-in, we were told his vaccination records needed to be emailed from our veterinarian. Fine -- I immediately called the vet and was placed on hold while trying to get exactly what PetSmart was asking for. Apparently, being on hold with another business was taking too long for Rachel. Instead of showing even basic patience or professionalism while I actively tried to resolve the issue, Rachel was extraordinarily rude, condescending, and openly hostile toward us. I was standing there juggling my phone, our children, and trying to comply with her request while being spoken to in a way that was so unnecessarily nasty that I was nearly in tears. We weren't yelling. We weren't causing a scene. We weren't refusing to provide anything. We were literally trying to do what she told us to do. Despite that awful beginning, we remained polite, Pippin stayed for his service, we were told that he did great, and we even tipped. Imagine our surprise, then, when we attempted to book again and discovered that Rachel had apparently placed us on a DO NOT BOOK status. For what, exactly? Our dog wasn't reportedly aggressive. We weren't told that he behaved badly. We weren't abusive to staff. We didn't refuse to pay. We didn't create a disturbance. In fact, we left believing that, aside from Rachel's astonishingly poor treatment of us at check-in, everything had gone well. I called the store after discovering the ban, hoping there had been some misunderstanding. Unfortunately, my interaction with Rachel only reinforced my impression of how she communicates with customers. If there is a legitimate, documented reason that Pippin cannot safely be serviced, I am completely willing to hear it. His safety and the safety of employees matter to me. But if a customer can be quietly blacklisted because an employee became irritated that obtaining veterinary records at her request took longer than she wanted, that is an alarming way to run a business. I have rarely encountered someone in a customer-facing position who made me feel so unwelcome while I was actively trying to cooperate with them. Management should review exactly what happened here, including who authorized the do-not-book designation, what reason was documented for it, and whether that reason is consistent with what the grooming staff actually observed and told us about Pippin. We were kind. We complied. Our dog did well. We paid. We tipped. And somehow we walked away banned. Absolutely unacceptable.

    PetSmart

    PetSmart

    2.9
    (83 reviews)

    We cannot say enough good things about Elyssa at PetSmart…read more Our dog, Cupid, was honestly a hot mess and not exactly thrilled about groomers. We had previously been turned away by another groomer who said he was "too aggressive," so we were understandably nervous going into this appointment. Alyssa took the time to talk with us, reassured us that she could handle him, and wow...she absolutely delivered. Cupid did AMAZING with her. He was calm, happy, and clearly comfortable in her care. When we picked him up, not only did he look incredible, but he felt unbelievably soft, smelled great, and most importantly he was back to his normal, happy self. It was such a relief after struggling to find the right groomer for him. Elyssa is patient, confident, and truly skilled at what she does. If you have a dog that's a little anxious, reactive, or just needs someone who really knows how to handle them, she's your person. We're beyond grateful we found her and will absolutely be coming back

    We arrived at 9:47 AM for our 10:00 AM grooming appointment and waited approximately 15 additional…read moreminutes past the scheduled start time before the groomer, Rachel, arrived. Upon arrival, I asked whether any accommodation could be offered due to the delay. The response I received felt dismissive and the interaction quickly became unprofessional. Rachel initially stated that being late was not a significant issue because her shift had just started and she was coming from Georgetown. Later, a different explanation involving traffic was provided. The inconsistent communication and tone made the situation frustrating and uncomfortable. While waiting, my puppy had still not been checked in, so I contacted the salon's customer service line to ask about my grooming package. Management listened to my concerns, apologized for the experience, and offered discounts as well as complimentary grooming services to help resolve the issue. I appreciated their efforts to address the situation professionally. Unfortunately, Rachel did not apologize for the delay or proceed with my puppy's grooming appointment. As a result, management advised me to submit formal feedback regarding the experience. My concern is not that delays occasionally happen, but rather how the situation was handled. Clear communication, professionalism, and respectful customer service are important, and I hope this feedback helps improve future customer experiences.

    PetSmart

    PetSmart

    1.9
    (155 reviews)

    This location offers grooming services. However, it is not feline friendly. The website claims…read morethey have walk-in services for cats like nail trims. But DO NOT WALK IN. They only have one person who works with cats. And that person is always fully booked working on dogs. So, you must catch her when she can work your cat in between her dog appointments. This means not only do you have to call to find out if she's working, but you also need to find out during her work hours, after talking to her, when she thinks she can fit your cat in on that day! You cannot schedule in advance. You are at the mercy of her dog grooming schedule. Why do they advertise walk-in availability for cats if that is not true? Other locations have given up on cat services and just focus on dogs. It seems like this location is barely trying to service felines.

    Please do not let AMANDA B, groom your pet. I see another complaint from a person by name Molly…read moreabout a month ago and I unfortunately didn't see it and assumed all groomers are good in this location. My golden looks fairly skinny now, and terrible cut/trim. I don't think my pet had a good experience either during the salon experience and I ended up spending all my time to get him back to feel fine. I've added a couple of pictures. Very very unprofessional cut and I don't even know if his natural curls/straight hair would come back. Praying it should sooner. I'm just very upset from this experience. I don't think this groomer should get any closer to dogs with good hair. I'm heading over to the store today to raise a complaint.

    Apollo Dog Training - pet_training - Updated August 2026

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