Worst company ever ... tried to overcharge me when my furnace went out, saying a control board would cost $1,495 when later I found it for $95 at a local supplier. Called another HVAC company and they charged me $90. Owner Jamie Gerdsen said he would never apologize for charging 1,300% more for the part. Totally unethical ... here's the full story: On Feb. 2 the furnace in my home stopped. The outside temperature was 20 degrees. I called Apollo Home Comfort. The technician said he believed the control board needed to be replaced. He went to his truck and came back with a tablet computer showing me that his company had the part and the cost would be $1,495 plus labor. He also told me that the board may not be the only problem, and that he may have to replace sensors and other parts that could push the price over $2,000. I questioned him on the extremely high cost of the board. He said the board was rare and those costs were in line. He offered to sell me a $60 a month service contract that would reduce the cost of the control board down to about $1,000. He also offered a $30 monthly contract that reduced the cost of the control board to $1,100. I continued to question the extremely high cost for the board, and he suggested that I replace the entire furnace, saying a new one would run about $3,000. He offered to have an estimator come by home in less than an hour to quote a new system. I wasn't sure if the cost of the control board was truly $1,495; but I agreed to see what the cost of the new system would be. The estimator said I should probably replace my AC unit, too; the package they offered was roughly $10,000 and they could replace the system three days later. Thinking I had to get the system fixed because it was sub-freezing, I told them I was interested in the replacement units; I was also going to check on the price of the control board. When they left, I got the furnace model and part number the control board and searched the Internet. I was astonished to find the control board at several online supplies for $95, delivered the next day. I searched a few local suppliers in the area and the first one I called said they had the part for $97. I purchased the part and easily installed the control board. However, the system still did not work correctly. I called another local HVAC repair company and they found that a small hose had come lose from the vacuum; he connected it and the system worked properly. The company charged me $90 for the service call. I called Apollo president James Gerdsen to complain about the $1,495 price. I told him that marking the price up 1,300% was unconscionable, and that I felt his company we trying to take advantage of me because it was sub-freezing. He said that this was his company's normal practice, calling it a "Dual Overhead Recovery System" policy, saying his technicians in the field do not know the actual cost of the control boards, so they quote the highest board. I explained to him that his technician was vehement that the $1,495 was the actual cost. He said that is the way his company prices repair jobs. I told him I thought his practices were unethical and designed to get a homeowner -- especially the elderly -- to pay an outrageous price just to get heat back on, he laughed and said he would never apologize for his company's pricing policies. read more

If price is the only thing important to you on a job, call around and get other quotes first. Apollo won't give you a quote over the phone until they come out and that costs $80. The only thing I can knock these guys for in my experience is that their price is toward the upper end of the larger companies by a bit. But hey - you gotta pay for those fancy TV commercials somehow. That said, I had a 50 gallon gas water heater and expansion tank replaced and a drip pan added. The job was done in less than 4 hours and was completed to the highest standards. They even got rid of the horrible saddle value for my whole house humidifier and replaced it with a proper T and shut off value. I probably paid about $500 more than if I would've called the guy who works out of the back of his truck. And I may have paid $200 more than some of the other big companies. But Corey did a great job. Don't let his "young" age fool you. He knows his stuff, seems to love what he's doing and clearly took pride in his work. Heck, he even signed his work. Great hire by Apollo. It was a pleasure to have him in my house and he even taught me a thing or two about plumbing and replacing a water heater. Amazingly, he even dropped this quote on me: "A man who works with his hands is a laborer; a man who works with his hands and his brain is a craftsman; but a man who works with his hands and his brain and his heart is an artist." When was the last time a plumber said that? If sweating pipes can be an art, Corey is an artist for sure. I'd give 5 stars, but again, the price was a bit high. Would I call them again? Yes. But for a project like this or for a similar project, I would call around and get quotes first. That way you know what a reasonable cost will be. But if you want the very best job to the highest standards, give them a call after you already know what the job should cost. read more

I can't speak to the work that Apollo does because we never got to that point. They scheduled me for an appointment time of 2-5 pm on the Monday before Thanksgiving. I work during the day and my husband works 3rd shift. He volunteered to set his alarm for 2pm so he could be awake when they arrived. I arranged to be home by 2:30 pm from my job. Apollo called at noon to tell me the plumber was on his way. I told her that our appointment time started at 2pm and that we would not be available until then. She basically said take it or leave it and said we would have to reschedule if we couldn't be there. This was work we wanted done before our family came over for Thanksgiving. We had scheduled a plumber and electrician and both had to come early or not at all. The scheduler was rude and said they couldn't accommodate the time THEY gave me. Fortunately, I called Mister Sparky and they are coming Thanksgiving morning! I can only hope they work out well. read more

This company has never arrived for the appointment on time. And when I say this I mean they are never within 2 hours of when they say they will be there. I always schedule the first apt of day and that means for Apollo 9:00 am but they always show up between 10:30-11:00 am. This has happened the last 5 apts and every time they say it was traffic blah blah blah. Use another company!!!! read more

I called Apollo because I was having furnace problems on a very cold day on a Saturday. The first person that they sent was ethical and did not try to upsell me. I needed a follow up service on the next day (Sunday). The second person that they sent tried to upsell me. Among other things, he tried to sell me a replacement three inch rubber drain tube for $441 for the part plus $54 for labor. I took out the drain tube myself in about a minute and replaced it with a generic rubber tube ($1.58) from an auto parts store. An exact, original manufacturer replacement part, from the Internet costs $10.12. read more

We found out our A/C needed to be replaced and two days later Dustin S. with Apollo showed up to do the work. He arrived on time. He was careful to cover carpets and floors, move anything that might be in his way as he moved heavy and bulky equipment around. Installation was done that day and he, in fact, moved some wiring (inside and out) so it would not be on the ground. Before he left, he went over the equipment with me and actually cleaned around the furnace room. No mess and extremely polite. read more

I called Apollo for my leaking kitchen sink. I was very happy with the service they provided me in the past replacing my furnace and water heater. They were able to come out the same day. The plumber was very knowledgeable and professional. I liked that I knew who was coming to my house and when. I did not have to take the whole day off work waiting for them to show up. He was able to fix the problem and replace the faucet. I am grateful there was no damage to my hard work floors. I will continue to use Apollo Home for all of my historic home's needs! read more

i had home plan for last 2 years and I have used their services in the past. they have always responded on time and have offered professional services. however recent experience was frustrating and not what i would have expected. had called for plumbing service to fit a 30 dollar bidet to the toilet. it was self installation kit but when i tried there was a leak and i didnt have the correct size wrench and probably didnt put the washer in the right place. they came on time - same day so always appreciate that quick response. However, gave me an estimate for 350 dollars. had misinformation that they would have to uninstall the bidet and reinstall it, since i had already removed it myself. Also factored in a pipe or something which was not required. spoke with manager who gave 50 dollars discount. then started working on it and said that they need to replace a valve which would be another 450 dollars. seriously? spoke with manager again who said they would only charge 150 for it. the boys left to get the valve which i am sure must be 10 dollars piece. anyways, they did the job well but significantly more expensive than what i would have expected. I would not recommend the home plan or their services. I have already called to cancel home plan. They are professional and I have not had issues with their quality of work or price in the past but just one bad incident read more

We called Apollo for some simple electrical work - install some can lights, replace some existing fixtures and install electrical on the wall for a TV mount. On the day the work was to be done, the technicians were late, and showed up without the parts they needed - fine, I wasn't paying by the hour. They were very nice to my kids, which I appreciated. At 4pm, they had to run - one needed to pick up his daughter - completely understand and respect people's work life balance, but the work wasn't done and we tried to do a quick walk through of what was done on that day before they ran out because there were some red flags. The new outdoor lights didn't feel secure to the brick wall - so we pointed that out and his response was "you bought cheap lights, that is what you get, don't worry they aren't going anywhere." That night we had a wind storm - one of the lights banged around so much that two bulbs blew and the back piece of glass cracked. I had to work with the supplier to get a replacement piece - which thankfully they provided under warranty. I called Apollo and asked to speak to a manager about the work that was done, and Surprise - the installer called me back with more excuses. I Never got to talk to a manager. That weekend my husband and I decided to take a look at the outside lights. When we removed the lights to find out why they weren't tight against the house we found that none of the lights had been properly grounded. We spent our Sunday properly installing the lights - and surprise - there was no reason why they couldn't be secured properly. We also found that not all the nuts/screws had been installed in the lights - like he thought - one out of two is enough. And did he leave the remaining pieces? - nope, so we had to try to find parts that would fit, which I was extremely upset about after spending $500 on new fixtures. Now we were concerned about the inside work so we got a referral from a trusted friend for another electrician to inspect his work. He found that most work done was against code, the rest was sloppy at best and could have been a hazard to my house and family. Apollo chose to put my kids, the ones they were so nice to all day, at risk because he didn't want to do his job. I reluctantly paid my invoice for work that all had to be redone just to put this horrible experience behind us. Next time I will do more research. This was an expensive lesson but it could have been worse and my family's lives could have remained at risk. I hope this post saves others from making the same mistake we did. read more

I was shopping around for a new air conditioner and came across this horrible company- I had to fill out a Better Business Bureau report on them. A nervous salesman named Eric B came to my house with an outlandish quote for a new undersized air conditioner. He demanded a check from me to make sure he got the sale-also to get the work done asap. He let me know I had 3 business days to cancel. In the meantime-a hour later I got a quote from Rupert that was half the price and the right size a/c I needed. I called this Apollo Eric salesman and he said I could of course cancel -he would rip my check up immediately. To my surprise I found out that my check was run through a hour later and until I called Better Business Bureau they refused to return my funds. I called the owner and they never sent my funds back for 45 days!!! They acted like the already put the system in- read more

This company is a master of deception and over pricing. I did sign up for the annual furnace and a/c cleaning, but will be cancelling in the next two months. Had them come out to give me an estimate on a simple plumbing job. Simply fix or replace an outside faucet that was leaking. I was willing to pay a fair price. Tech showed up and said it would cost $500 and needed to be replaced. After a brief conversation, I paid the $60 to have him come out and give me an estimate and told him to be on his way. Did a little research myself on you tube and found that it could be fixed and bought the part a Home Depot for $3. That's right $3. Either the tech did not know what he was doing or he has been trained to rip off customers. Be vary wary of this company. read more

BEWARE!!! Worst nightmare of my life!!! Had a new furnace installed and EVERYTHING was done wrong. They even messed up our air conditioner which they were not working on!! I lost count after the 17th service person walked through my door promising "I'm the best and will make it right!" I had to take off work so many times, waiting for people to fix all the mistakes that were made and was not compensated for any inconvenience. NO ONE in management cared about the inept service that was provided. The service men were very polite and apologetic but couldn't do anything correctly. They had to replace and fix everything at least once and sometimes twice. Apollo did not apply for permits to install the furnace as required, which I didn't find out until we had a new air conditioner installed and found the furnace was not up to code. Apollo charges $500-1,000 more than other companies and sends unqualified technicians!!! Save your money, time and sanity and DO NOT USE APOLLO. read more

I would give Apollo Plumbing NO stars at all for a rating. On Sunday, 5/7/2017 I had a problem with the hot water faucet knob on my bath tub. I called Apollo in the Greater Cincinnati area. Because they are a 24/7 service, I thought that they could come out the same day. But they could not, so I made an appointment to come on Tuesday between 2 pm and 5 pm. To be there for the plumber, I took time off from my job; thereby losing about $80.00 for the day. While waiting I received a call from Debbie in customer service who informed me that they would need to reschedule because the plumbers were all too business and other customers took priority over me a new customer. IF YOU DON'T MIND BEING CONSIDERED AN INSIGNIFICANT CUSTOMER AND IF YOU DON'T MIND LOSING A DAY OR PART OF A DAY'S WAGES CALL THIS COMPANY! AS A PREVIOUS REVIEWER STATED.....DON'T TRUST THIS COMPANY! read more

Called on Wed to have my water heater serviced because we are without hot water. I chose Apollo because of their 24 hour capabilities. Went online to schedule an appointment and spoke with a Brad G through a chat room. Asked for any follow up communication to be done through email since I was at work at an emergency center. I was told that was not a problem. 20 minutes later my phone begins to ring and a message was left by a gentlenan to call him back for more details. I get it cleared by my supervisor to make the call back and speak to someone about the issue. I expressed that no one could be available until 730 that evening and got a response asking the lines of, "eehhhh, that goes into on call technician hours". So I request something where I can be out of the house no later than 830am to get to work. Also, unavailable. I was told my request would be put in with a technician and they'd follow up to schedule. 10 minutes later, another phone call, another upset work supervisor. I speak with Ryan I believe and when putting in the address, the house is listed under my best friend and room mate's name. Nothing was said about there being a problem. I finally settle on just having someone come on Saturday. We can all hold out until then I figure. I was informed I'd get a follow up scheduling call on Friday. I received no call and call today Saturday morning. I speak with Andrea who cut me off to ask my name as I was explaining the purpose of my call (to check in the status of my tech request). She informs me that an email was sent on the 8th that they couldn't service our home because the owner had not requested it. She reiterates an email was sent, however, its 2017. I have email attached to all of my devices and know how to check a spam folder. Nothing in my box since Wed. You can tell she's irritated that I'm irritated that it's 30 degrees outside today and I've been without hot water for three days now. I tell her, forget it, cancel the request all together. So she asks, well is the homeowner available I can ask him. So I informed her he'd been available this whole time and that when I made the request I informed the technicians he was the legal homeowner and no attempt to speak with him was ever made. She asked again, and I responded again, absolutely not we're way past that now, cancel my request, and ended the call. Everyone apparently is disconnected from each step in the process and the people answering the phones are lacking in customer service. I wasnt trying to get anything for free, I just wanted hot water in freezing temperatures. read more

We purchased Apollo's service plan about a year ago. Apollo's technicians are always professional and knowledgeable. Wes J was out most recent technician and he was simply outstanding. He was polite, professional, conscientious, and meticulous in his work. This was our second yearly checkup (the first in the fall/winter for our furnace and the second service is in the spring/summer). Wes thoroughly cleaned and checked our a/c unit. He provided us with ideas about how to save more energy and mentioned other recently added services now provided by Apollo which I may not have known of - home warranty. I highly recommend Apollo for any of the services they provide. read more

Never had them out and never will. Had an minor emergency and called them at 9:30 pm. True to their advertising they answered and offered to send someone out ASAP that night and explained that the call would cost $79.00. I asked them if the plumber was going to have the appropriate equipment on hand concerned about the late hour. They told me that he would analyse the problem and we would go from there. Well, I had already told them what the problem was and told them I didn't need an 80 dollar analysis, I needed a pair of hands to fix the issue for which I would provide the necessary product in the morning. They said, they would have someone call me first thing the next day. Again true to their word, at 8:03 the phone rang and it was the same guy asking the same questions. I explained that the as of the previous evening the understanding was that the plumber would be there first thing in the morning. He said he needed to call me back which he did within 10 minutes to tell me that their plumbers were already on calls..... I thought to my self "really?". He said he could have a man out in the early afternoon before 1pm. I reluctantly agreed. At 3:40 pm I called to find out what was going on and was told the plumbers were all still tied up and they could have someone out by 6pm. I told them to forget it and called Midwestern Plumbing. They had plumber here and the problem was fixed by 6pm. To make a long story short, call Midwestern. read more

Bad customer service - lied about setting appointment. Took 2 days to get drain cleaned. These guys are 30% higher on cost of work than your average plumber. read more

Had a bad experience twice. I have used them about 4 times. Two times they seemed experienced and like they knew what they were doing. Two other times they absolutely didn't know what they were doing. Also, I believe they upcharge. I would defintely get another bid. I will not use them again. read more

Apollo might be a family owned company and in being for years, but it is NOT customer oriented. For instance, you're trying to find a contractor. Call Apollo and you get a "trip" fee. BUT Apollo does NOT provide you an hourly rate over the phone. That places the customer in a terrible position of having paid a trip charge, then getting a quote for a job. UNFORTUNATELY, you might get a high quote and be STUCK because you have already paid a trip fee. Assume a job takes 1hour. Company A that has quoted over-the-phone an hourly rate ($100.00). Apollo doesn't reveal its internal hourly rate over the phone, but quotes (let's say) $200 for the job. The problem is one doesn't know until after paying the trip charge that the same 1-hour job costs more at Apollo because its internal hourly rate is higher. Essentially, the consumer has a dilemma, pay Apollo the higher cost or find another company, which means paying another trip charge along with getting the repair. Another problem is that Apollo says it does not have an overtime (i.e., after hours fee). Well, no consumer can verify it. A normal company quotes an hourly rate for daytime and a hourly rate for evening. Apollo could come out in the evening a quote you a price, knowing that its higher hourly rate is embedded in that [evening job] quote. APOLLO NEEDS TO QUOTE AN HOURLY RATE. read more

Our water heater went out. It was a Sunday morning. After trying some simple fixes unsuccessfully, I called Apollo since they came up in a google search and I was familiar with the name. They charged me $79 dollars to come out and tell me they were going to try the same simple fixes that I tried. I felt good about the fact that I had enough knowledge to at least try the simple things. I guess in a way it made the $79 a little easier to swallow. Then they told me it had to be a bad controller. I asked them if there any other diagnostics tests to figure out the problem. Of course, he said "no". Not sure if that was true, but he told me that to replace the controller it would cost $1300 dollars and take about 4-5 days to get the part. (So 4-5 days without hot water...which my wife was not pleased to hear) I then said " what if it's not the controller?" He told me that the only other thing to do was replace the water heater. He quoted me $3500 to replace my water heater. So I was going to have to spend $1300 to do a fix that might not even work? And then I would have to replace the water heater? I had already looked up the part on the Internet and it was about $200. I also looked up the exact same water heater from Home Depot and it cost about 1200 dollars (I had a 75 gallon heater in my house which was larger than I really needed). The guy from Apollo quoted me $3500 for a 50 gallon tank and $4500 for the 75 gallon tank. He told my wife and I that if we placed the order right then, he was sure they could get it done the next day. Needless to say, I told him I had to think about it. Then I started doing some more research on the Internet. My wife also posted something on Next Door and we were able to get in touch with somebody from Recker and Boerger. They quoted me $1300 for the exact same 50 gallon water heater that Apollo quoted me $3500 for. I was able to get in touch with them first thing Monday morning and they were able to do it same day. Talk about a lifesaver. The moral of the story is, I will never call Apollo again about any of my issues. This all happened about three weeks ago. The other day a customer service representative from Apollo called me. I gave her that exact same feedback about their price gouging and she even admitted that she had gotten similar feedback from other folks she had been calling. She tried to tell me that they pay their service repairmen better than other companies and that you do pay a premium for experienced folks. I wanted to laugh out loud on the phone (but didn't) and told her that paying 3x as much was definitely not worth it. Maybe 10 to 15% and I would've gone with it but that quote was absolutely outrageous. Don't know if they'll take the Feedback seriously but apparently a lot of their techs also get incentivized for selling services. My guess is they have the ability to quote their own prices and probably get a commission off of sales. Thank goodness I wasn't some 80-year-old person who didn't know any better and didn't do my due diligence. read more

We had a technician come for a diagnostic regarding our AC unit. The tech listened to us explain the issue, said he did not understand. My husband provided him with the work reports others had completed. The tech NEVER looked at our unit, NEVER looked at the thermostat, NEVER assessed anything. He told us he was on 'lite duty' whatever that means, and that he was going to call another tech to come help him. 20 minutes later he came back into the house to explain his manger said they could not give us an estimate but could tell us it might be $1700 (the estimates from others were $500) the tech then advised us if it were his issue he wouldn't pay that he would buy a new AC unit. He then charged us the $79 diagnostic fee. I called to make a complaint and was told a manager would call and instead they had the tech himself call. HORRIBLE! NEVER USE THIS COMPANY. We still have not heard from anyone other than the tech. read more

A month and a half after I purchased my house in August 2013, I received a letter from Apollo Heating & Cooling stating the previous owner informed them she moved out of her house in Cincinnati. Apollo's letter welcomed me to the neighborhood and told me the gas furnace in my home was covered under two warranties - a labor warranty good through 11/3/2015 and a parts warranty good through 11/2/2020. Last week, I had a routine service call on my furnace and was told that one of the motors was about to wear out. I called Apollo to ask if the furnace was under warranty. The lady who answered the phone put me on hold as she discussed my question with a couple managers. The lady informed me the warranty did not transfer with the house. After I questioned why the warranty did not transfer with the property, I was told Apollo would honor the warranty if I took out a Maintenance Package with them. I then proceeded to read them the letter I received in October 2013. Their tune quickly changed and they said they would take care of it. However, after I emailed a copy of the letter and followed up with one of the managers, I was told the letter was a "miscommunication" and Apollo would not honor the labor warranty even though the labor warranty had a year remaining. I would have to pay for a service call of some sort if I wanted Apollo to install the new motor. I was amazed Apollo would not make the situation right. Even if the letter was a "miscommunication" they should own up to it. Being dishonest and trying to force customers into purchasing Maintenance Package does not seem like a good customer service policy. I will never hire Apollo Heating & Cooling for any future heating, cooling or plumbing needs. read more