I had a very disappointing experience with EF Educational Tours customer service…read more I contacted the company two months before the deadline they imposed to request flexibility regarding my situation. Reaching out well in advance, I expected at least a conversation or some level of understanding. Instead, the response I received was rigid and dismissive. There was no empathy, no attempt to offer alternatives, and no outreach to help resolve the issue. I was simply told that I could reach out again after the tour if I still needed assistance -- which defeats the entire purpose of contacting them proactively. For a company that works with families and students on expensive international travel experiences, I expected a much higher level of customer care. If flexibility and responsive customer service are important to you, you may want to think carefully before booking with EF. Based on my experience, their policies appear to take priority over people, even when customers reach out well in advance to try to resolve an issue.

Got back from peru just a few days ago. Our first group travel experience and yes Peru was amazing…read morebut the accommodations not so much. - Putting children at risk by having them bunk w/ behavioral special needs children - anyone w/ special needs should either stay with a parent or a special needs teacher/ helper, someone who is trained on what to do - What kind of tour leader recommends going to the mall? That is unacceptable - would you add that to your places on the itinerary for a trip to South America??? EF EDUCATIONAL Tours takes you to the mall! For 2hrs!!! Wow. Big education. - Not give us time to grab lunch at the "beach" where we could try the famous ceviche of lima, just to hurry to the mall for 2hrs of nothing, well to eat Japanese is wildly absurb - Dinners; 1 dinner was to par the rest was low income eating for $5k ??? Not worth it. - Hotels; inconsistent wifi, no heat, electricity went out the last day while trying to get ready for our flight - Seats not together on trains, planes or even w/ our personal group - Sitting us in the airport for 2hrs after a 10hr flight, waiting for another group to arrive but took the first group to the hotel right when they landed - Forcing us to the airport early to sit us there for 6hrs bc the other group is leaving much earlier, then expecting us to land after a 6hr airport wait to a 10hr flight & now stay waiting in that airport for our next flight for another 6hrs, THIS IS SOME SORT OF SCAM. Oh here is 30 soles. Wow. - Paid for a 9 day trip & received basically a 6.5 day trip, we were just thrown on someone else's trip to give extra money to their agent. That is criminal. - Only the largest group of travel being considered for all requests/ decisions - Maybe if you are only going to consider one group dont take the money of others just for yr own profit

I have been using this travel agency for a few years now. The trip planning has been flawless…read more Stacy is wonderful

I had such a weird interaction with Annette Medina! I reached out with several destinations,…read moreflexible dates, and what I thought was a somewhat generous budget ($1500/person) and got a response simply saying "we will not be able to assist you". I wish they had told me why! Are the destinations more expensive than my budget? Are the dates unavailable? I referenced "my partner" - do they not work with same-sex couples? I also said I was open to other destinations - did they not care to look into other destinations for the dates I provided? I would have been happy to increase our budget or look into other destinations - but I guess they didn't care about offering me other options. It just seems so weird that they wouldn't want to work with me. For a company with such good reviews I'm disappointed that they don't want my business. I hope others have a better experience!

Excellent service and follow up with our China visa processing. It was very convenient from Harvard…read moreSquare. I probably would have spent less if I had headed to Chinatown but I really needed convenience and speed. They delivered both. They even stayed open a little late to wait for my son to pick up his visa. They do not have street level signage so don't let that throw you.

Need travel assistance? Going to Asia? These are most definitely the ONLY people to use!!! Not…read moreonly do they provide exceptional customer service, the people they use in Asia are amazing as well!!! Safe travels!

We had an AMAZING time working with Colibri Tours on our family trip to Cuba. We are grateful to…read morethe Colibri team both in the USA in helping us to navigate the preparations, and also their partners/collaborators on the ground in Cuba for helping to facilitate a wonderful experience. We highly recommend!

Can't recommend them enough! I am not a group tour type of travel but Colibri Travel is now my…read moreexception!! Sylvia and her team of 2 in country guides put together an amazing trip to Cuba for our group of 25. Our 10day tour was the perfect balance of structure and unstructured time. The team was extremely flexible and easily reworked schedules to meet the changing needs due to weather or people's energy! I also really appreciate their focus on supporting the Cuban people and helped us spend our time and money wisely to do that effectively. They truly made it a wonderful, insightful, fun tour! They are the perfect company for destinations that are a little more difficult to visit!!

Janice Ackerman put together the trip of a lifetime to Italy for us. It was absolutely perfect and…read morethere is no way we could have planned a trip like this ourselves. We will definitely be using her moving forward for all of our trips.

Betsy Bouche at Vista Travel is FANTASTIC! I have used her for several years to plan complex…read moreinternational trips-- and she has always been a wealth of information! She provides amazing service-- whether it's scoring a great deal at a luxury hotel in Paris or finding the best value for your budget in Reykjavik. Betsy is thorough and obsessive about helping you find exactly what you want. If you're planning business or leisure travel, I can't recommend her highly enough!

I have used Globo Travel Services since they opened 28 years ago. For the past 04 years I have been…read moreworking with them directly doing Excursions. Myself and all the groups I have led since, are extremely satisfied with their services. Special Thanks to Maria, Carlos and Eide for doing such an amazing job. I'm looking forward in working with you for many more years. Marla Rabello( Marla's Tours LLC)

I had a flight to Paris cancelled two hours prior to departure at Logan airport . I called Globo…read moreTravel and they were able to book a different flight for the same day and I arrived in Paris on time . Globo Travel provides an excellent customer service . Thank you Globo Travel .

I only took the 101 class and found it to be an extremely well-put together course on how to take…read moreadvantage of two industries notorious for taking advantage of its customers. After hearing how it works, you would not be blamed for feeling like a modern day Robin Hood if you decided to go for it. Boris, the instructor, has a depth of knowledge that far exceeded my expectations and the audience he brings together is the kind of audience I think I'd like to travel with, too (aka great socializing/networking). The only reason I'm giving it 4 instead of 5 stars is because the opportunity Travel Masters presents hinges on being able/willing to take advantage of a system (credit cards and banking services) that not everyone can, wants or should take advantage of, myself included. This is a $100 class (cheaper via a daily deal), and that would have been good to know upfront before I decided to pay for the class. If there were another approach presented (legal loopholes in travel offers, points/miles arbitrage on eBay, etc), then it would have been more accessible to more people. That said, if you're able to pull this off, the information you'll get will change your life. Oh, and, an after work class during a weekday would have been soooo much more convenient than the very middle of a perfectly good Saturday, where I could have been out, um, traveling instead of sitting in a stuffy classroom all afternoon. Just saying.

This is an excellent class on how frequent flier programs work. If you love traveling and want to…read morelearn smart ways to leverage your existing traveling habits and spending habits. It is an eye-opening experience. Personally some of the techniques I find to be completely legitimate but brushing the thin boundaries of ethical grounds. I will be implementing nearly all the techniques within my personal integrity standards (which might not be universal for all the audience). It is extremely brilliant and smart in hacking and leveraging existing loopholes of the system. And being educated about existing system is always great. But I really hope that us arbitrageurs/Smart travelers will not be incurring too great a social cost for the existing system. And every flight we take do incur carbon footprint, so all of you who seek to gain this incredible power of knowledge, use it wisely...