Excellent service and follow up with our China visa processing. It was very convenient from Harvard…read moreSquare. I probably would have spent less if I had headed to Chinatown but I really needed convenience and speed. They delivered both. They even stayed open a little late to wait for my son to pick up his visa. They do not have street level signage so don't let that throw you.

Need travel assistance? Going to Asia? These are most definitely the ONLY people to use!!! Not…read moreonly do they provide exceptional customer service, the people they use in Asia are amazing as well!!! Safe travels!

Kasia did a great job helping us with airfare, and hotel reservations…read more Very responsive to our questions.

This travel agent either tried to rip me off or is grossly incompetent. You are better off going…read morethrough someone else. DO NOT TRUST THIS WOMAN. Read from bottom Ok Kasia, But your mistake of not checking other options would have cost me $1000. A pretty good chunk of change. Part of going through a travel agent is that I don't have to worry about things, letting a professional do the worrying for you. Trusting them to do a competent job. Getting the best price for a quality experience. You are hurt that I would think you were ripping me off? True, I don't know you. However, people everyday are being taken advantage of. This is a fact. What happened was either you were ripping me off for 1000 dollars or you made a mistake/poor judgement that was going to cost me 1000 dollars. I'm unsure what's worse: incompetence or greed. Regardless,I am willing to go through you at your price if you are willing to do something that reestablishes trust. What are you willing to do to secure my business, my trust, referrals and a positive review on Yelp? Sent from my iPhone On Nov 9, 2015, at 4:54 PM, Kasia Miatkowski wrote: Brian , I was just way to fast to email you and not check other options. I am so sorry for this . I am hurt you think I can rip anyone after being in this business for so long. Obviously you do not know me!!!!!!! As a travel agent we can work with few sources and sometimes and they very in price/very often/. I emailed you and then did see some lower possibilities. I am not adding any money to any of packages. You do not know how travel agency I own operates so please do not assume I "added" to a total price. Instead of asking for explanation you are assuming I am trying to rip off. Also , I take pride in making vacation for any budget and just because I am located in Andover doesn't mean I am only helping with big budget vacations. I own this agency , I am in this business for over 20 years , I love what I do. I am glad you are giving me possibility to explain/well , to be honest I would anyway without your email/. Again , I am sorry for not immediately responding to you with lower price , and let me assure you I was intending to let you know of lower price. Best, PS somehow I feel like in high school. Kasia Miatkowski, President, Travel Consultant Andover Colpitts Travel 13 Main Street, Andover MA 01810 Sent: Monday, November 09, 2015 4:41 PM To: Kasia Miatkowski Subject: Re: your travel in November Hi Kasia, When we had talked in your office, I told you of two reasons why I wanted to meet you. One was a short term goal (to get away for a few days for thanksgiving holiday)...and the other was a long term goal (to build a relationship with a travel agent in my area). I intend to travel much and often. It is important to be able to trust those that I am in business relationships with. I need to be economical with my discretionary income. Perhaps you are used to working with people in Andover and they probably have significantly larger budgets than I. However, you gave no explanation as to why there was such a wide gap between my price 3,100, and your price 4,095.20 . I am wondering if you just made a big mistake in your addition of costs....or if you are price gouging. There's a part of me that thinks you were going to try and rip me off, Kasia. Now I met with you and felt like you knew your business. I also felt like you were a very nice lady. You should be paid for that and your price of 3,258 seems fair to me. But why not set that price at the beginning? I am suspicious of you now. That said, I want to give you an opportunity to explain yourself and make this right. I want to feel good about doing business with you now...and in the future. I also very much want to leave you positive reviews on Yelp, where I saw your business originally. Does this make sense? Do you understand my position? Brian On Nov 9, 2015, at 4:04 PM, Kasia Miatkowski wrote: You are correct. I can do it for total $3258.00/with same flights as before/ . Or $3138 with flights returning from PR at 6am. Kasia Miatkowski, President, Travel Consultant Andover Colpitts Travel 13 Main Street, Andover MA 01810 Sent: Monday, November 09, 2015 3:56 PM To: Kasia Miatkowski Subject: Re: your travel in November Hi Kasia I'm showing a bedroom suite online (with a kitchen) at the rincon for $1673 for the dates specified. I'm also showing flights to Puerto Rico for the dates and times we need for 699 dollars. If you add that up, that's 3,000 dollars. If we didn't go through you, we would save close to 1000 dollars. To me, that seems like quite the savings. Am I missing something here? Brian Sent from my iPhone On Nov 9, 2015, at 3:37 PM, Kasia Total will be $4095.20 Kasia Miatkowski, President, Travel Consultant Andover Colpitts Travel 13 Main Street, Andover MA 0

If you found Gloria by chance, it is most likely NOT by chance…read more She will take the absolute best care of you. I started searching for a travel agent last November, and will be traveling October 8th of this year. When I saw that Grant Travel was close by, and they had a few good reviews, I decided to give them a call and leave a message. After hearing back from her, she listened to my interests and immediately began tending to my needs. After expressing an interest in both Disney AND a cruise, she emailed me a variety of different cruises that left from the Orlando area. She informed my fiancé and I of the different cruise lines and what was unique to each one. Then, she helped us find information about the best package possible for Disney. We ended up going with a meal plan and fast passes, and she recommended going with insurance just in case of a hurricane as we would be going during hurricane peak season (which she advised against). She showed us different hotels of the Disney resorts and helped us choose one that suited us best, requesting the Port Orleans French Quarter's best hotel room for our honeymoon. She helped us get our plane tickets as well, carefully detailing how we would be transported on each part of our journey. Gloria also nudged us when it was time to start making dinner reservations as well as fast pass requests. Finally, she helped us with purchasing Universal and Adventure Island passes along with the best seats for the Blue Man group. When it came to booking our cruise, she was careful to detail the prices of each suite / room option, even making recommendations as to what part of the cruise to stay in to prevent noise and seasickness. Sound like a lot? It should. It was a lot to take care of! Disney package. Food. Lodging. Plane tickets. Cruise planning. Transportation. No worries for me. In our last visit, snuggled once more in Panera Bread, we got to go over everything. Every email she had ever sent me with tickets or specifics to my travels was printed and ORGANIZED nice and neat for me in a folder along with our printed luggage tags. She was there to answer questions for me and give me last minute pointers too. Don't overthink it. Grant Travel is your only necessity for your vacation.

The compony s a scam please save your time and money do not trust this website! I payed $5321 for…read moretwo business tickets and they and they scammed me out of my money! buy your ticket from the actual airline!

THIS is THE place to go for traveling to JAPAN…read more I booked a trip to Japan in the middle of my summer back at home in the SF Bay Area. Luckily, i found a round trip ticket for just under three weeks to Tokyo from SF for under a grand. Still, I wanted to backpack through Japan, visit at least 4-5 cities, and fit everything into a modest budget. After some research online (and Japanese tourism has awesome research available), I stumbled upon IACE travel. The staff is SO nice. Honestly, I had no idea what I was doing, and the girl that helped me out Ritsuko, sat with me for about 40 mins going through various sample trips and agendas, despite the fact that I had not bought a single thing! She walked me through where to eat, where to stay, how long to be there....just awesome. I walked in needing a JR Rail Pass, and when I got down to it, she was so efficient and helpful in getting me one. And I walked out with it. Even after, I emailed her my ideas and she helped me plan my trip around them. After the trip, my 17 days visiting Tokyo, Hiroshima, Kyoto, Osaka, Kobe, Sendai, Yokohama, Nara, and Mt. Fuji were amazing. And even though I could have gotten the JR pass somewhere else, I don't think I could have gotten better advice and trip planning help than here.

iace rules! Dec. 29th tickets purchased…read more My friend from Japan (an amazing plane ticket scammer, she came to Boston 2 January's ago for $600 even, round trip!) recommended the link to iace. I looked all year at the rise and non-fall of ticket prices to Tokyo. Her Tokyo wedding is in Jan. So, when Nov., Dec, rolled around, I felt like a bad planner. Who knew (well, perhaps baby Jesus knew?) that on Dec. 25th bored at my families gathering- I would click the link to find "round trip airfare to Tokyo Jan 3rd to Feb (something or other) $500*plus fuel!" This was cheaper than the $860-$1200 tickets I stalked all year round. The total came to $740 for a Jan. 17Th-Jan 27Th (Thurs- Sun) visit. I must declare that In my last minutes of planning there could be no deal finer. * will be updated after flight experience, potential problem's, etc...... **4 stars and not 5, why? because 5 stars would be a free ticket.

Can't recommend them enough! I am not a group tour type of travel but Colibri Travel is now my…read moreexception!! Sylvia and her team of 2 in country guides put together an amazing trip to Cuba for our group of 25. Our 10day tour was the perfect balance of structure and unstructured time. The team was extremely flexible and easily reworked schedules to meet the changing needs due to weather or people's energy! I also really appreciate their focus on supporting the Cuban people and helped us spend our time and money wisely to do that effectively. They truly made it a wonderful, insightful, fun tour! They are the perfect company for destinations that are a little more difficult to visit!!

I have worked with Sylvia and Colibri travel for multiple years on a study abroad. They are…read moreamazing. So professional, so friendly and warm, will Taylor the trip to your needs. I will keep using Colibri forever!

Yakov is unbelievable! Called to pay for the ticket and got hangup. Called second time and got…read moreverbally abused by the same individual. Rude, pathetic and unprofessional. Next time will book flight or vacation through someone else.

I booked a trip through Free Wind Travel to Spain in 2010 and during the trip had a…read moremisunderstanding if dinners and excursions were included or excluded in the price. I called Free Wind Travel from my hotel, left a message, next morning they returned my call, confirmed that they are working on it and later that night they called back with an answer. I was happy with how they handled this issue and would definitely consider booking with them next time.

Mike gave me a ride to the airport early in the morning. He showed up early, which I appreciate. I…read moreenjoyed our conversation and we arrived without any issues. All communications prior to and after my ride was very clear and helpful. PHD Coachman is very reliable! I highly recommend them and will use them again when I'm in the Boston area.

Never showed up and left our family scrambling to find another ride to the airport. I'd never…read moretrust these people again.

This week, I was dropped off at Boston Logan Airport by another limo service, and when I got to the…read morecheck-in kiosk, realized I left my cellphone in the limo. I quickly went out to catch the limo but just missed it. Marilia from Countryside Limos was waiting for a customer across the street from my frantic attempt to chase down the limo, and observed my distress. She quickly gathered me up, escorted me back to the the sidewalk, and before we did anything further made sure we were both safe from the chaotic airport traffic. She asked me what she could do to help and I asked her to use her phone to look up the limo service I used. She dialed the number and handed over the phone. Her quick thinking, caring and effort to provide immediate assistance led to me getting my phone back within 15 minutes. She did all of this with a smile, genuine caring about my safety and a clear desire to assist me in this situation. I tried to offer a gratuity which she would not accept. And then I asked for her company name and phone number. Trust me, whenever I use a limo service in the Boston or New England area, it will be Countryside. People like Marilia say a lot about the values a company practices with its clients and customers, and I want to be one of them. Thank you Marilia--you truly saved my week--not just the day!!

Countryside is a very reliable company, I use them for picking up my employees and clients at the…read moreairport. They respond quickly to any requests and they are timely with their pickups. They are always personable and pleasant to work with. I highly recommend them.