Thad picked up the phone at 8:30 at night after our dryer failed and was there at 10:00 AM the next morning. He quickly diagnosed the problem and ordered a new motor. When it appeared that that motor would be delivered late he ordered another just to make sure he got it. He then came on Saturday morning to install it. He was prompt, courteous, communicated with us throughout and very reasonable in cost. read more

Started well with prompt responses and detailed questions. set up time and pricing, which i approved, but he never showed up. i called and texted back few times to ask if there was another time he prefers, but radio silence. i understand that sometimes things change, but at least respond back to reschedule or just cancel. read more

Fast, reliable, and sustainable at a quality price against the bigger conglomerates that nickel and dime ya. Quality guy, Thad helped out big time on a garage fridge if mine, definitely going back to them when I need something, had the matching parts and fixed it same day. read more

When you come back from vacation, the last thing you want is to find out that your refrigerator was leaking water all over the floor. That happened to me this week, and I looked up local appliance repair and found Thad at Apple Appliance. I called him at seven fifteen on a saturday morning and he was there by nine thirty. He totally fixed my problem.Did not charge me an arm in the leg and did it all with a friendly, respectful attitude that I really appreciated as a single woman homeowner. He was a total pro and I highly recommend his services. 5 stars! read more

Our refrigerator sprung a leak. We called Thad at Apple Appliance Service at the recommendation of My Edmonds Neighbor group. And are we ever glad we did! Thad showed up at our house within a half hour after we called him! He quickly diagnosed the problem and repaired it on the spot! Very knowledgeable, very fast, very personable, and a great price. It was a pleasure doing business with a local company. Highly, highly recommend his service! read more

I called Apple Appliance because my Samsung dryer stopped working. Out of three businesses called the owner called me back within an hour. Showed up on time. Thad was very professional and had the parts to fix my dryer in a couple of hours! I would definitely call Apple Appliance again! read more

Disappointed with the cost! Maybe Thad's pricing was reasonable at one point but now he charges $159 for every 15 minutes in addition to $89 for driving to your place. Sadly, when I initially asked him about cost over the phone he stated $89 for coming in and $59 every 15 minutes plus the cost of parts if that is needed. He worked on my dryer at most 25 minutes and billed me $294, no parts were needed. When I inquired how he came up with that value he stated $89 for coming in and $159 every 15 minutes + sales tax stating his prices are comparable to others which happens to be false after I took the time to call other appliance repair services. I will not use him in the future but if you can afford and justify $636/hr + $89 + cost of parts + taxes, I'm sure he can get the work done. read more

We had a great experience with Thad at Apple Appliance Service. We called him about a leak in our refrigerator. He came an hour later and quickly knew what the problem was. He fixed it and gave us some good advice to prevent problems in the future. Thad know what he is doing and is a very nice guy! We will call him again if we need him!! read more

Thad was very kind on the phone and in person. He was available the next day and was able to fix my dryer in about an hour. Pricing was reasonable and all overall we had a great experience! I always try to support small, local businesses and would highly recommend Apple Appliance Service to my friends and neighbors! read more

Placed two calls to them, one on Saturday and the next on Monday and didn't get any response / call back to either call. Update 10-11-21. Proprietor called to apologize for the call back snafu and advised he'd been quite ill and was unable to respond. In view of that, I'd advise those interested to consider his other reviews. read more

Thad answered the phone on a Sunday afternoon, asked for the model number of our busted refrigerator, and said he would be there at 8am Monday morning to fix it! Whoa.. Was not expecting such quick service! Awesome! (Hopefully he can fix it!!!) read more

Just had a great experience with Apple Appliance Services! I got a hold of Thad at Apple Appliance (one-man business) to ask if he could come over to provide an estimate for my suddenly non-cooling refrigerator. It was Friday and he told me he would be able to come in the following Monday morning. I let him know I was hoping for something that day, since my fridge/freezer had completely stopped cooling and let him know I would check with some local competitors for a faster timeframe (which he completely understood and was cool about). Everyone else turned out to be more expensive for an estimate and would've taken even longer to come out for an appointment. Half an hour later Thad called me back and let me know he'd just completed his last appointment early and had a hole in his schedule if I could see see him in the next 20 minutes! He came in and got to work right away, answered all of my questions, and let me know exactly what he was doing. Unfortunately my refrigerator was not repairable, but he diagnosed this inside of 30 minutes, and he only charged for the initial estimate visit and one part (no labor cost, which by my estimation would have been an additional $80!). Even headed out the door, he kindly gave me some advice on excellent models and fridge types to look for in the future to get the most life out of my next fridge. I understand that this is a pretty fairly standard estimate appointment and result, but what stood out to me is the fact that he was willing to go above and beyond based on my emergency situation and how transparent he was about what he was doing and what his expectations were for my situation, while just exhibiting a warmth and forthrightness in his demeanor that I absolutely appreciate. I will definitely be giving him a call next time I have large appliance issues - fingers crossed it's just not for a very long time! Thanks Thad! read more

They completed work on my rental property refrigerator without providing my renters an estimate. This put everybody in the uncomfortable position of having to pay for something they did not know beforehand. The most frustrating thing is the bill that we were charged to pay could've purchased a brand new refrigerator. If you choose to use this company ask them for an estimate on the front end, it feels very shady and I'm very upset that I chose to use a local business this time. read more

I was desparate Thursday late afternoon when my fridge conked out... I submitted my info online to a few repair places but thought, I probably can't get anyone here before the weekend, mostly likely. I called Apple Appliance because they had good reviews... they didn't have an online form, so it shows you how desparate I was to actually use my phone to CALL. I am so glad I did... Thad answered, had me get the serial/model number off my fridge, and said he would be there Friday afternoon to see if he could fix it. LESS THAN 24 HOURS. I found that to be amazing. Thad showed up, and because he had asked questions before coming, he HAD THE PARTS READY. He said he was HOPING he knew what the problem was, and guess what... he did. My fridge was up and running in less than an hour from his arrival time. Apple Appliance is absolutely getting entered into my Contacts... I mean, no one WANTS their appliances to break, but if mine do? Thad is my first call. read more

Thad is a small local business who was down to earth and easy to work with. He was honest and informative.

Apple Appliance was really quick in responding to our request for service on a dryer. Thad was very thorough in his diagnosis of the problem and able to fix the dryer in quick time. We appreciated Thad's courtesy and respect as well. If you're searching for a reliable company to call, we highly recommend his service! read more

Thad was quick to respond to my phone message and was able to schedule me the following day to fix my broken dryer. He arrived on time and was able to fix the dryer in a quick and timely manner. Thad strongly suggested that I have my dryer ducts cleaned as he was concerned of a fire starting, which I really appreciated, especially since our laundry room is right next to both my kid's bedroom. I would definitely use his services again in the future. read more

I phoned and Thad responded within 2hours. He arrived at appt as scheduled called me to let me know when he wud be there I appreciated that my husband had a busy schedule and working around appt time took stress off. Thad was very informative explained problem with our fridge in detail fixed it promptly and cost was very reasonable we thought so since my husband just wanted to go buy a new fridge and not hassle with fixing it Im very happy with the outcome I would highly recommend Apple Appliance! read more

Wonderful service, and would highly recommend! Apple Appliance answered our call about our dryer making a terrible noise, and we were able to schedule service the next day. Our technician arrived promptly during the time window provided, and got to work very quickly. He not only identified the problem that was causing the sound, but took the time to clean the entire disassembled machine with our vacuum for maintenance. He was kind to request a sheet to place parts on during the repair, with concern for our floors, and was also considerate as I was on a work conference call from home at the time of the service repair. Overall extremely speedy response and service from this local small business! read more

Thad was able to schedule my washing machine repair quickly. He had the necessary parts for the repair, and also replaced a belt that was wearing thin. Courteous and professional service. I'll definitely recommend Apple Appliance Service! read more

The oven in our ancient gas range was on the fritz, and we called Thad at Apple Appliance. He came out that day and replaced the igniter, and found that the burner tube had a large hole in it. Thad quickly found the replacement part and installed it as soon as the item arrived. We'll get several more years of use out of our oven, thanks to Thad. read more

On our over under washer/dryer, the dryer quit drying. Called and made appointment the next day. Thad showed up and spent 2 hours fixing the dryer and has worked perfectly. Doesn't have an physical business location and works out of his truck. Professional and reasonable. read more

Glad that I found Thad & Apple Appliance! My Whirlpool refrigerator's ice-maker quit for no obvious reason to my rank amateur status. Everything I found on-line either did not apply or was not the problem. So I found & called Apple / Thad. I explained my problem & asked if he had any ideas. He asked for the Whirlpool model & said let me do some research & call back, which he did, inside a half-hour! We discussed what he'd found & I asked when could he look at my problem - he was here inside of 15-minutes! We ran through everything he'd found, everything he'd seen before, but could not find this problem. He asked for an over-night to dig in further, make some calls, & research. Next day he walked in saying he knew what the problem was, knew where to find it, & went right to it! A bundle of wires running from under the refrigerator then into the freezer door had broken. The plastic sleeve carrying the wires was torn wide open & 3 of the 6 wires were broken, not bent or frayed, but broken open & apart. The broken wires are a design failure & the wire bundle has impossible access. There are no simple junction clips where they are obviously needed. It's kind of a bizarre set up. We looked at it & agreed that this repair is on Whirlpool to sort out. Thad found the most impossible last-place-you'd-look problem that is so obscure that you will not find it discussed on-line. But Thad found it. He would not throw up his hands after three hours of testing & trying - he doggedly worked it over-night until he found the problem & to me, on this one, that's 99% of the fix. Thad / Apple Appliance is good on his word & he does the work, which seems a bit rare these days. read more

We have had Mr. Sheehan at Apple Appliance at our home twice. In both cases he was on time, knowledgeable, and was able to fix the problem with our appliances same day. Quick, knowledgeable, accurate service. Honest about the appliance, and willing to educate us on how our appliances work. Apple Appliance is our "go to" for any appliance repair. I would only add that he was very respective of COVID-19 protocol, including mask and 6 ft distancing, which was very important to us as my wife is a DOH employee. A safe company. Highly recommend. Period. read more

My refrigerator has had a block of ice inside the bottom of the freezer section, and while it didn't affect the temperature in the main section, I knew I should have it looked into. I called Apple Appliance and got a service call scheduled for the next day. Thad is a one-person operation, so he answers his own phone. He seemed to be familiar with the problem I had, and asked for my model number over the phone so he could bring the needed parts with him. I was already impressed. On the day of service, Thad was prompt and polite and got right to work. He brought the new parts with him of course and fixed my refrigerator in good time. It's working fine now. He explained the entire problem and even made sure my coils were clean before he left. I certainly had a good experience with Thad and would definitely call him again if any other appliance problem comes up. He said my icing situation was a design flaw that has affected many refrigerators, so much so that the manufacturer has created a kit for fixing them. My total cost was about $350 and I felt he really earned it. He doesn't take credit cards but checks are OK. read more

Fast, Honest and Reasonably Priced - Couldn't have been more satisfied! So the washing machine stops working on Sunday. I call Thad at 7:30 Monday morning, he says he'll be here between 9:00 and Noon. Calls back at 10:00 to say he's on his way. Arrives and 10 minutes later the washing machine is fixed. Turns out the lid switch was stuck. Yes, he charged his minimum - what do you want? The guy works for a living. But he could have sold me any type of service or parts and I'd have never known! Instead, he charged me a reasonable service fee for driving here and fixing the thing. So if you want a professional to come out to your house and give you free advice, then he may not be the right guy for you. But if you want HONEST, reliable and quick solution to the problem Thad is THE GUY!!!! read more

Thad has been taking care of our appliances for years now. Recently our dry er started to make grinding noises. i was sure the old machine was headed to dryer heaven. We called Thad for an appointment and he responded quickly . It seemed all we needed was a part that he had and repaired it right then. read more

We had a great experience with Thad @ Apple. From start to finish he was thorough and professional. In no time at all he had diagnosed and fixed the problem. Very reasonable parts and labor. Go with Apple! read more

Thad responded to my call rapidly after my washer broke down, came out and fixed it in an hour. One of my better experiences with appliance repairs. Pricing was consistent with other appliance repairs that I've had done, but was accomplished much more efficiently and in one visit. He's one of the dying breed of old time appliance repair people that doesn't work for a corporation and has a wealth of experience. Highly recommend read more

I hired Thad to fix my Samsung dryer and he took my model number beforehand and showed up on time and had to parts he anticipated he would need in hand. He fixed our dryer in 30 minutes with a super reasonable price! I couldn't be happier and was very friendly and helpful. Would definitely recommend! read more

Just had the motor replaced in my freezer that has been making a terrible noise. Called Apple Appliance at 9:45am and the owner, Thad, was here within the hour. He knew exactly what was wrong, fixed it, was polite and courteous, and did everything in less than an hour. I would use him again for any appliance repairs in the future, and highly recommend him. Sheila Michaels, Edmonds, WA. read more

The is a honest review of an honest business. This company is run by a small business owner. I met the guy and he is legit!! He figured out what was wrong with our dryer, fixed the problem the same day, then he recommended another vendor to help mitigate the problem in the future. He left me and my dryer happy campers. He is not a corporation, please support the local guys. The cost was reasonable considering the time and care he took. read more

Did a great job and fast on my fridge repair. If you don't mind getting charged "$39 per 15 minutes" for labor, go for it. That's 4X more than I make per hour on my IT job though. read more

I am so happy to have my dryer back. It's a 10 year old discontinued model that just died one day. I thought I would have to buy new w/d set but thanks to Thad, I saved $1000+ because he diagnosed it on the first visit, ordered parts, installed them the next day, and it's now good as new. This was not an easy job because the w/d in this condo is in a converted linen closet. He was responsive, reasonable and top knotch. 5 stars. My fridge has been growling at me lately so I'll probably call him to check it out. Totally trust him. read more

Refrigerator Repair: This place is amazing! Fast service! Professional and they do what they say they are going to do. Thad is terrific. After calling a million different places since Saturday with no one calling me back or wanting the job, Thad actually answered his phone, accepted the job and came out and fixed it quickly within 2 hours of me calling. And he called when he was one his way so we knew the exact time to expect him. I highly recommend this business. Don't bother calling anyone else in the area for Refrigerator repair. read more

Was on time and fixed my frig within the hour. Courteous and very knowledgeable. Appreciated he was able to accommodate my request for a prompt appointment. Would recommend. My only concern was the cost, so am giving 4 1/2 stars because compared to others I called, it was a bit higher but time was of the essence. Appreciated he kept the visit short and gave me the excellent results. Frig/freezer are no longer over heating and working as they should. read more

My KitchenAide refrigerator was leaking water into the bottom of the freezer, which froze without draining. For the past year I dutifully would chip out 1/2 inch of ice to prevent additional water leaking onto the floor. A couple of days ago the upper unit stopped cooling, raising its interior temperature to 60 degrees. I was concerned I'd need to replace the refrigerator, but that would cost multiple thousands of $$$. After checking all the favorable reviews on Yelp, I decided to give Apple Appliance a try. Thad agreed to come out the next day. He was prompt, efficient and professional. He replaced multiple parts on the unit which he showed me were broken, including the control panel. He had all the parts on hand. He worked about 1 1/2 hours on the unit, breaking a sweat due to the physical nature of the work. Now my fridge works better than ever! The repair wasn't cheap ($650) but much better than buying a new one. Thank you Apple Appliance for your great work! read more

We had the classic... refer dies right at the holiday... everyone we call says it will have to wait until after new years... then on a last ditch search I found these guys and to my delight a serviceman named Thad said he could be out the same day. He was able to quickly diagnose the problem (a bad defrost something or other), had a new part on his truck (WOW, Yay!) , and within an hour we are back in business. It cost exactly what he said it would when we first spoke...I'am VERY satified with Apple Appliance- http://www.appleapplianceservice.com/ read more

Thad came out and fixed our refrigerator 6+ years ago, took 40 minutes, cost $289, and has the refrigerator hasworked constantly since then. At the time I worried that I was going to regret the cost, but a new refrigerator of the same type is over $1400 now. I waited until now to review because we have a friend we are recommending to this company. We are still happy with Thad's work. read more

Was having a dryer issue. Originally called Whirlpool because they are the manufacterer. Of course they tried to sell me the service call plus a warranty for $411.00 plus tax. When I declined that they said they could do a service call in 4 days for $99.00 plus parts, labor etc. I called Apple. I wish I had gotten the guys name who answered the phone. I described the problem and he told me to turn off the circuit breaker for 10 minutes and see if that resolved the problem. It did! He saved me a minimum of $100.00. Whirlpool could have easily told me the same thing but didn't. If I ever need a service call I will call Apple Appliance Service. read more