I bought a laptop at the Austin store near Parmer and Mopac. They had friendly staff and…read moreno-pressure salespeople. They were patient with me and I didn't feel rushed. Brian was very knowledgeable and experienced, and helped me understand what I was even looking for in a laptop. I got a nice business class HP laptop with 500GB SDD and 11th generation i5 chip for a great price. It was really helpful to have a large selection of laptops with different features, with most prices between $100 and $1000, so I could compare and consider what I actually needed. An overall good experience.

I bought my pc at the West Parmer Lane, Austin, TX. As a senior citizen buying a new pc is…read morechallenging. Brian and Tim helped me a lot and I really appreciate their knowledge and patience. I am very pleased with my purchase and would definitely buy from them again.

My mom's landline was hacked three years ago. They stole the phone line and had ATT hand it over to…read morea throwaway cellular account on Verizon. They proceeded to use her phone line to apply for credit, etc. Scary, invasive and cruel. The first thing I did when I got back was have Jeremy from Frankenstein Computers help me tackle the hardware aspects of the problem. He was outstanding. I recently needed his help again with an entirely different problem and he solved problems with ease, in no time flat. Worth every dollar.

Very kind and knowledgeable staff, so grateful to have found this place. They worked with me on my…read morelimited budget to repair my computer, and also offered to do the extended cosmetic repairs at a later date with no additional labor cost. Thank you so much again

I was very impressed with James, he helped me a great deal, was very professional, and was…read moreconcerned about the task at hand on my behalf. Got what I needed to get done in a more than timely manner. Thank you James.

My old friend and tech guru Paul Mullen was struck and killed by a truck while walking home on…read moreSouth Congress in November. This was heartbreaking on so many levels. I still can't believe it. Take care out there, y'all. For the first time in 28 years, I found myself alone at sea with a couple of tech issues that were increasingly problematic. Nerds in a Flash arrived late on a day that I was tightly scheduled and asked for considerably more than they had originally estimated (exactly the same job/problem I had described to them)... but redeemed themselves by cheerfully solving my problem and agreeing to the original estimate. Would I hire them again? You bet, but I recommend that you have them come in on a day that you have a flexible schedule, because your own time pressures are demonstrably unimportant to them.

Fixed my son's Alienware. Good stuff. Another company had said they didn't handle my issue, and to…read morecontact the manufacturer... so at first I was afraid Hi-Tech Gadgets wasn't as honest as the other guys. Not the case, though! They were great! Also, bonus: If you go Tuesday through Friday (not sure about the weekends), there are like a dozen food trucks around these guys. I didn't get to try one, but I look forward to heading there soon.

Never replied to my request. Premises were closed in the middle of the afternoon when I visited.read more

Most excellent 5 Star experience. I spoke on the phone and quickly decided this guy could handle…read moremy laptop. My laptop is an OG commercial laptop, tough as nails and was capable of a comeback. This guy knew it too, fixed me up right. My ancient OG Dell Latitude is back in business, faster than ever and all for an extremely reasonable price. He even had this all done within hours. Thanks Emax, your business put me back in business.

I was calling around a couple places to get an appraisal on how much it would cost to have my…read morelaptop looked at/fixed. Unlike other places that just quoted an hourly price or a flat fee (as one would expect), Eric talked me through the appraisal, asking me for generally what was wrong and computer symptoms. When I brought it to the shop, he was able to fix it in a couple minutes (okay, so maybe the fault was mine that I couldn't figure out what was wrong on my own and fix it...) but I was absolutely delighted. Eric was earnest and helpful. I'll definitely be back if I have any future issues.

Great messaging response time, fast availability and great service. Thank you!read more

Fixed Computer and answered all my questions. Even helped me with my cell phone problems.read more

Luis, took personal care of my data recovery. I felt secure throughout the entire process that my…read moredata was in the safest hands. I'd do business with them again in a hear beat .

Outstanding Service! My daughter has a medical condition which keeps her bedridden much of the…read moretime, with her laptop being her connection to friends and the outside world. On Friday, when it failed to power up, we thought we were in for a long weekend. I called Luis, the owner, who has saved us many times in the past, and he coordinated it so that one of his technicians, David, could meet with me that afternoon. As luck would have it, David had the precise part needed and the repair was done quickly while I waited! My daughter thought it was Christmas all over again when I returned home with her beloved laptop. I've always been impressed with the fair pricing and timely response with all of my computer issues!

The Apple Retail Store is always about customer experience, and principally getting customers to…read morethe right place and talking with the right agents. I also like that it is their design that customers are never separated from employees by a counter. You are always side by side, making the interaction personal by eliminating barriers. It's a subtle thing, but once you notice it and compare to other places, you can't unsee it. Furthermore, no one handling a customer disappears and goes in back, leaving the customer to stand there alone waiting. It's always a third person bringing a product out from in back to the two of you. Another subtle but important touch. My event today was picking up an ordered iMac (I had a QR code in my Apple Wallet), handing in my older iMac for a trade-in, and getting the Genius Bar (another QR code) to handle the free data transfer. The agent just inside opened the door for me, scanned my QRs, sent me and my old iMac to a back table, where someone else was expecting me. My new one was brought out, the condition of my trade-in was verified, zip-zap-done, and I'm directed to a middle table, where a Genius comes to greet me, generates a work order (another QR code I have now) for the data transfer and lets me know they'll reach out when it's done. My ONLY complaint about the Domain store is common to a lot of Domain stores. If you have anything heavy, there is literally no temporary parking out front to load. There's lots of free parking garages around, but now it's a bit of a hoof.

I showed up early for my 7:15 Vision demo and ended up waiting until around 7:25-7:30 without…read moreanyone checking in with us. Eventually, a manager named Dallas came over and asked if we had been helped. He did try to find someone to assist us, but it was frustrating seeing several employees nearby who didn't appear to be helping customers. As a longtime Apple customer who owns multiple Apple products, I was genuinely excited to try the Vision and was absolutely open to purchasing one. The employees had no way of knowing whether I was just there to try it or was a potential buyer, and that's what bothered me most. What if Apple just lost a sale simply because no one seemed interested in helping? I'm still interested in the product, but the experience was disappointing and definitely not the level of customer service I've come to expect from Apple.

would you like a great example of honesty? We ll here's one…read morefrom my experience with Longhorn Mac Repair. I brought my iPhone into them for the repair of a cracked screen. I had been quoted a price of $250. The higher price was because I requested the use of OEM parts. The gentleman at the shop took it and was giving it a thorough inspection. He asked me what I had been quoted and then said lI think I'm going to save you some money. He peeled of the glass protective cover. the screen wasn't broken, it was the protective cover! He put on a new one and charged me $5.00. A dishonest business could have easily told me to come back in an hour and charged me the original quoted price. I would have been none the wiser. Thank you Longhorn.

Got hit with the classic "why today?" Mac hiccup and needed a no-nonsense fix. Longhorn Mac Repair…read morecame up with solid reviews and quick turnaround, so I gave them a shot. Atmosphere: Nothing flashy--just functional, which is exactly what you want when your laptop is on the fritz. Service: Friendly, efficient, and communicative. They're good about quoting before work starts and answering questions clearly (even after hours in some cases), and they'll tell you what can be done same-day vs. what needs parts. I spoke mostly with Patrick and he was very cordial and to the point. These guys know what they are doing, since most of them are former Apple specialists. Notes/Tips: Call ahead or request a quote online if you're on a tight schedule. Bring your charger if the issue seems power-related--it helps them test faster. (General best practice.) Definitely my top recommended for any Apple based repairs needed

I purchased a refurbished phone originally on Amazon. Then I wrote to the company to inquire if…read morethe phone was "unlocked" They cancelled my order as the phone was locked. I then called and spoke with Bill to inform him that the service we use is on AT&T and I felt although it was locked once we put in a new SIM it probably would work. I offered to pay shipping if it didn't work and we had to return it. He told me to reorder it online, which I did. The phone arrived promptly, in very good (not mint) condition, bought a new SIM as the last phone was not a nano SIM, called our service and the phone was up and running in no time. We are most pleased. About 2 weeks later the charger (which appeared damaged when it arrived) finally broke. I emailed them. Got an email back requesting more order info as Suzanne couldn't find my order. A day passed and no email back, so I called this morning, spoke with Bill and he is sending a new charger today. Apparently Suzanne dropped the ball so I'm glad I called. Every business will have a problem, it's inevitable, however what separates the good is how they rectify a problem. I am sure I'll receive the new charger, therefore I am writing this review now because I have had nothing but excellent service from this merchant.

I am very unhappy with this company. I purchased a phone for my father never recieved a…read moreconformation or tracking number. Called and the voicemail was full, I sent a text message and email inquiring when I would receive the phone, they answered a day later then when I got the phone it would not turn on. I tried contacting them again and it's been 6 days with no response. Do not buy from this company. What a scam.