I found Serenity for my Mom through Yelp. So I wanted to leave a review to help others. Yenny, the…read moreAdministrator, her Mom, sister, and caregiver Estelle are amazingly caring people. The home is kept clean, linens and clothing are always clean, and my Mom always loved the food. They made my Mom feel like family while she was there. They treated her professionally and expertly but very lovingly too. My Mom also enjoyed the companionship of the other residents as well. I would recommend Serenity to anyone!!! With much appreciation and gratitude !

for the last year of my mother's life we had her at Serenity. I wish we had moved her there…read moresooner. They were so nice and cared for my mom as if she were their own family. It is a small property in a nice, quite neighborhood with a well kept backyard that my mom enjoyed when the weather was right. I can't recommend Serenity high enough. We were blessed to have received their services even though it was for a short time.

Loren, Jerry and Josie are amazing, loving, gifted caregivers. My Uncle became a client of theirs…read more2 weeks ago. He has trouble sleeping and was malnourished, due to previously living alone. Loren is an amazing cook. Fresh meals 3 times a day and then some!! She worked with my Uncle's primary to ensure he received the proper meds to help him sleep and addressed his anxiety and depression from his recent mental decline and non ambulatory status. They treat my Uncle and us as family. I couldn't be happier with the care they are providing my Uncle.

This was a comfortable, safe, caring place for me. I went there after my hip surgery and stayed for…read more6 months till I healed. I had my own room with a TV. Loren and her staff were so sweet and always there to take care of anything I needed. My meals were brought to me and they were great. They even gave me personal baths in my bed until I was able to walk again and use the shower. They took care of my laundry too. It was so great to be able to heal in a home with my own room and bathroom and have all my needs met. They would also help me take my wheelchair outside the front of the house so I could get some fresh air. I would highly recommend this facility to anyone needing a home life style while they are healing or if they need a permanent place to be cared for. Loren you were such a blessing for me during my healing. You are one beautiful, caring woman! I love ya so much! God bless you and your family.

Our family was so blessed to find Bianca's Home Care. The care that our dad received was absolutely…read moregiven with love and respect. The house is immaculate and alway smells delicious with the aroma of a fresh meal. Our dad loved her little dog that liked to sit on his lap. The staff were always very accommodating with our visits, especially during his final days. We would not hesitate to recommend Bianca and her home!

Beautiful, immaculate, kindest of care!! Home cooked meals and cups that overflow with love …read more Go check out. -Debbie

My mom had been living in a large assisted living facility in another county. She had been…read moredeclining cognitively since contracting Covid-19 in January 2021. She saw a neuropsychologist and after extensive testing was eventually diagnosed with major neurocognitive disorder (dementia) related to multiple factors. Her facility did not have a memory care unit and my wife and I had previously discussed moving her closer to us in Riverside County. I also wanted mom to live in a facility with a smaller number of residents and higher staff ratios than her large facility. My neighbor's late husband had resided at ICC some years ago and she was always pleased with his care in their memory care unit. After researching and doing some homework, we contacted Luz Rodriguez in ICC's marketing office. We met with Luz , discussed all our concerns and questions about whether ICC would be a good fit for my mom. Luz was wonderful and reassuring. From our initial meeting with her in late June, we assembled the required paperwork and necessary forms. A nurse from ICC went down to my mom's then-facility and assessed her as appropriate for their memory care unit. We moved my mom in on July 17th and met the caregiving staff and nurse assigned to her cottage. House manager Bernetta, LVN Daniel and assistant manager Paulina were all so welcoming and accommodating. Luz also was available to assist on a Saturday, and stayed even though we arrived much later than planned. Nurse Hazzel has also been diligent in communicating with mom's primary care physician about any medication changes and adjustments. Mom has been there about two months now and we couldn't be more pleased. She needs assistance with just about all her activities of daily living and staff are very responsive to her needs. Mom is kept clean and dressed appropriately. She is again getting her hair done regularly and even has polish on her nails! Our communication with staff whenever issues arise is first-rate. My wife and I visit unannounced regularly and are always welcomed and treated with respect. There have been some rough spots and anxious moments for my mom, but these have been handled promptly and professionally. Mom is still adjusting and getting used to this new place, routine and faces, but we remain confident that ICC will continue to meet her needs going forward.

Very Egregious Accounting Principals, "ESPECIALLY" for Military Families. If you or your loved…read moreones served in the Armed Forces, then PLEASE take them Elsewhere. When presented with the errors, they refused to amend them. Zero Accountability. Run

Had a great time at the brunch with my father in law food was great staff was engaging and…read moreattentive great atmosphere and activities. Looking forward to a great relationship with the cottages team!!!

Amazing as always! Staff are amazing, food was great, and the hospitality was excellent. They take…read moresuch good care of my grandma! She did have one wish for the events, though: please turn the music down a lot. It makes it difficult for already hard of hearing residents to hear their family members. Thanks so much for all you do, team!!!

We are so grateful for Heather and her beautiful care home. My mom was diagnosed with a rapid,…read moreprogressive disease 4 months ago. We had to quickly find a place for her to live, and it had to be the best. We cannot say enough regarding the care and quality of life she received. Mega and Nixon, her caretakers, treated her like she was their own grandmother. She felt like she was still in her own home. The disease quickly progressed and my Mother passed away peacefully, in a place that respected her dignity. Thank you Heather, for carrying our family through a most difficult time. We are forever grateful.

My husband George was here for a couple of weeks before his death on January 23,2023, he to had…read morebeen in a larger facility, which I was not happy with they plet him fall out of bed three times and sent to the hospital three times. I was so fortunate to find Heather and her business. Her helpers were excellent. I recommended a friend that stayed there as well till his death too and his wife and family was very satisfied with the excellent he received,I am a senior citizen I hope that one day I can go to be with Heather and her staff as my needs possibly will change.

My dad was really happy there. But when he had a brain bleed, they sent him to hospital without a…read morechart, no one knew that his state was not his baseline and I never received a call until the ER called me. They never followed up with me.

I'm Writing This Review Because I'm A Neighbor To This Assisted Living And Recently My Package Was…read moreDelivered To Them And They Basically Stole It. I Received The Notifications From Amazon That The Package Was Delivered And Signed For By The Receptionist Lorania. My Girlfriend Made The First Attempt To Retrieve Package, She Spoke Directly With Loraina Who Stated She Did Sign For The Package And They Told Her It Was Sent To The Third Floor And That It Couldn't Be Found. I Then Made A Second Attempt Were I Was Sent Up To The Third Floor To Speak To "Wellness Coordinator" Only To Be Told That They Were Gone For The Day. I Told The Receptionist I Wanted To Speak The Administrator, She Said He Wasn't In And Gave Me A Card. I Did State I Wanted My Package Or Reimbursement. The Following Day I Received A Phone Call From Kip The Administrator Who Stated "Package Could Not Be Found" And " The Best Thing To Do Is Move On" "It's Amazon, Just Order A Refund" I Told Him That Wasn't They Point And They Shouldn't Sign For Packages That Aren't Theirs. And Yes It's True I Could Order A Refund And If I'm Being Honest They Were Just Hallowed Decorations I Bought For My Job But The Way This Was Handled Was Pathetic. They're Thieves Who Committed Fraud By Stealing My Mail. And Cherry On Top They Did The Exact Same Thing To My Neighbor. Here Hoping They Don't Steal Anymore Of My Packages.

My experience with Nikki from "It Takes a Village" was very positive. She was attentive, a great…read morelistener, and very honest throughout our conversation. She took her time to make sure everything was clearly explained and easy to understand. I appreciated her transparency and the way she made me feel comfortable asking questions. Overall, she is very professional and easy to work with. I would recommend her without hesitation.

My family recently used It Takes A Village Senior Care for my mom who had dementia. They not only…read moreprovided excellent Spanish-speaking caregivers for my mom but they also provided guidance on senior care planning (ie how it works, options, additional Topics to consider as your senior reaches end of life). It felt more like an extra set of (multiple) hands and a partner as a family navigates a loved ones goodbye. A special shoutout to Jessica and Nikki who answered our many calls and texts messages no matter the time of day.

Lousy company we had an appointment for today for orientation to discuss my needs, and the owner…read morehimself canceled the appointment without discussing it with us they said because they do not provide one day services, but they don't realize we needed it for multiple days not just one day. It was the owner of the company that canceled it. It was his name on the email. I do not recommend this company. They obviously don't care about people that need help. They don't even feel you need an explanation as to why they canceled this company deserves every bad review that they receive.

*NOTE: My updated review is solely for customer service, not the service itself…read more Some weeks after writing my review, I was contacted by both an employee from Oasis as well as the owner Cameron. Both expressed sincere apologies for the missed appointment and explained it was due to simple clerical error. While I have already engaged another in-home care service, it's clear to me that Oasis cares about their reputation and client experience. I appreciated their offers to make the situation right and wanted to reflect their sincere efforts in an updated review.

Very helpful resource with an abundance of information. Don't hesitate contacting this organization.read more

I just spoke with Jarod Ewart about my 90 year old mother with dementia who needs an acceptable and…read moresafe place to rehab from 3 broken ribs for about a month. He was very patient, knowledgeable and caring, and gave me some wonderful suggestions about facilities and more unrelated helpful information beyond that. I'm afraid that I took up too much of his time, but he never complained! He really knows the Orange County area and the facilities that service seniors. Great guy!