I am writing this review based on my personal experience with the Gardens of Riverside, where my…read moremother lived for the last four years of her life. Initially, everything seemed fine, and my mother was happy and active. However, things took a turn for the worse after Gracie Garcia took over as Director. I noticed that some caregivers seemed unqualified to care for Alzheimer's patients. In June 2024, I started noticing marks and bruises on my mother, but Gracie and Joanna refused to explain why, citing that I was not the power of attorney. Her power of attorney did not visit. My mother's cognitive state began to decline rapidly. I stopped receiving updates and photos of her activities, and during my weekly visits, I saw many residents, including my mother, left unattended in wheelchairs with no stimulation. In August, my mother was left standing unattended and fell, hitting her head and causing a brain bleed. Despite my persistence, the facility delayed sending her to the hospital for five hours. Gracie claimed it wasn't an emergency because she didn't see a bump on my mother's head, demonstrating her lack of qualifications. My mother's doctors' notes indicated that she needed follow-up care, but both the facility and her power of attorney failed to provide it. My mother passed away two months after her fall, and her death certificate listed a subdural hematoma as the cause of death. If my mother had received proper care, she might still be alive today, as she was not in the final stages of Alzheimer's disease. I am sharing this review to warn other families about the Gardens of Riverside and the leadership of Gracie Garcia. I've documented my observations of my mother through photographs from June to November. Although I was currently involved in a lawsuit with her power of attorney, her passing ultimately brought relief from my daily concerns about her well-being.

I placed my cousin at this facility in September of 2022. He had dementia for a few years, and it…read morewas progressing very quickly. He had been at three other locations prior to this one. I had visited before and had placed him on a waiting list. Staff had always been very nice and called me immediately if they had any concern. If I had any issues, Gracie took care of them immediately, but those issues never involved the care my cousin was receiving. At one point they called and said there was an opening in a smaller building, and they wanted to move him there so he could have more eyes on him, since he was becoming unsteady on his feet. This did not increase his rent. It is a memory care facility, so keep in mind that residents like to go "shopping". So, make sure all items are marked permanently. I used a washable tag and snapped them on with a tool from Amazon. Do not take anything of value, like jewelry or anything you would regret going missing. Do not take more items than they really need. The staff can give you a good number of items they really need. You really have to be realistic when placing a loved one in any facility. It's not being cold hearted; it's a fact of life. My cousin had very thin skin and bruised easy. That happens as we age and when he had bruises on his arms, I could tell they were from the way he leaned into his wheelchair. Two people at a time also had to pick him up to move him into his wheelchair, a recliner, the shower chair and he gave no assistance at all. A six-foot-tall man. I never worried while he was there, and this was a great relief. The Gardens called me as soon as they saw a pink spot to let me know they were contacting his health care provider. I was also comforted to have a conversation with a visiting nurse, and he had stated that this was one of the best facilities in the area and the staff was doing a really good job on treating a bed sore. My cousin no longer walked, nor stood and I was able to view the log on how many times he was turned each day. My cousin had starting to refuse food and would throw it and spit it out. The staff kept me informed and worked with his healthcare provider to try anything they could to give him nourishment. My cousin passed away on Good Friday 2025 from complications due to Alzheimer's. The Gardens staff was very comforting, helpful and considerate. He started to transition three days earlier and was on hospice. I would especially like to thank Gracie, Lynn, Vickie, Amanda, Jojo, Claudia and the maintenance man for their help during my cousins stay and during his transition. There were many others for which I don't know their names. They all showed so much compassion and understanding that was truly heartfelt.

We thoroughly appreciate everything The Cottages do for our sister. They show tremendous care and…read morethoughtfulness in their special events and daily services. We see their love and compassion, and love their advice and communication. Thank you .

monthly opportunities to celebrate with our loved ones and enjoy a very nice event is so valuable…read morefor my family

We moved my Father in March 2025. From day one, we knew he would have great care here. The staff…read morefrom the very beginning was so welcoming, warm and friendly. My Father took to this place immediately . He really felt at home here. He was there a little over a year before he passed away 4-16-26. I can't say enough about the amazing staff there. From the top of management to all the staff . Kathy at the front desk to greet you to all the caregivers , med techs, house cleaning and all the staff. I wish I could name all of them but I would feel bad if I left anyone out. Thank you all for being my extended family and giving so much love and care to my father. We all felt the love and if you need someone to care for your elderly loved one. This is in my opinion the absolute best place for care!

If your dumping your love ones I guess this is the place. I…read morewould never do this to my parents, I would take care of them in there own home , but when you have a sister who doesn't love the mom What can I say , nice place , food looks good , well secured . Good luck.

I found Serenity for my Mom through Yelp. So I wanted to leave a review to help others. Yenny, the…read moreAdministrator, her Mom, sister, and caregiver Estelle are amazingly caring people. The home is kept clean, linens and clothing are always clean, and my Mom always loved the food. They made my Mom feel like family while she was there. They treated her professionally and expertly but very lovingly too. My Mom also enjoyed the companionship of the other residents as well. I would recommend Serenity to anyone!!! With much appreciation and gratitude !

for the last year of my mother's life we had her at Serenity. I wish we had moved her there…read moresooner. They were so nice and cared for my mom as if she were their own family. It is a small property in a nice, quite neighborhood with a well kept backyard that my mom enjoyed when the weather was right. I can't recommend Serenity high enough. We were blessed to have received their services even though it was for a short time.

Having my husband leave the hospital to transfer to a subacute care was terrifying for me because…read moreof all the horror stories you here. We prayed fervently for God to take us to a good place. We ended up at Mission Care Center in Riverside. I can't beging to express the high level of care we received. Every staff member was amazing and spiritual. They were patient with how meticulous I was with my husband's care and they were eager to please. I wasn't afraid to leave him when I had to go home because Every time I came back I could see they were extremely amazing in his care. I will forever be greatful to them. Thank you Julie! Thank you Elena!, Estella,Greg,Eric,Ramon,Gerad, the CNAs, the RTs, Bong, Ximena and so many others! Thank you for givgiving me the peace I desperately needed. You are an amazing Center!

I had a great experience at mission care the service was 100 percent good and the whole staff also…read morewas great with so many answer giving to are family. I will tell a lot of people's about mission care in riverside. Thank You,

Synergy Homecare in Corona cared for my father for over a year, and I truly can't say enough good…read morethings about them. The caregivers were always kind, patient, and dependable, and they treated my dad with so much compassion and respect. They became such an important part of our lives during that time. Knowing he was in good hands gave our family so much comfort and peace of mind. We're incredibly grateful for everything they did for him.

Hello !! We have utilized this business for a year now. They did a thorough assessment of our…read moresituation and worked diligently to locate the right individual. We refer to this individual as a " personal assistant ". She is a perfect fit and does all things to bring the best of her client every day!!! It has become very formative and remarkable helpful in supporting daily functionality. The principal owner has been absolutely wonderful to work with as well. Ken-- is always available and responds quickly. The team has great experience in this field and they work to provide their clients with a perfect match. Most certainly something could have a bump during the process Dealing with people and this business just naturally lends itself to things that come up . But I will say , Ken and this company will work straight forwardly to achieve a strong solution. I recommend Synergy!!

Took a tour with my grandson and I loved it. Very pleasant and nice people. Very clean smelling…read more Staff was very friendly and well informed about the facility.

Wonderful and caring assisted living. It just has a warm feeling the minute you walk in. Every…read morestaff member truly cares for the residents and treats them as if they were their own family. They do an excellent job meeting all of their needs. If there are any concerns with my loving aunt. it gets addressed right away and I am informed immediately. The activities program is like no other. My aunt is always laughing and is always participating in something. The food is good and the community is absolutely gorgeous. Not to mention it has a pool, Pickleball court, a theater and three libraries. Although she doesn't use all of the amenities she would like to think she does. Most of the time doing arts and crafts with the other ladies or playing bingo. For my family and I Westmont Riverside has been a real blessing.

My mom stayed here about 3 months this year . I can't say enough how much the staff helped us …read more The nursing staff was efficient, attentive , kind and patient . The activities staff was sweet and thoughtful -my mom loved the trivia, daily newsletter and manicure mondays. The Woundcare staff healed a sore we had been struggling with for almost a year. The physical therapy dept was great - got my mom stronger and was very encouraging . The kitchen does a great job and is ready to give options if you don't like something . Most of all the case managers and office staff helped us so much to understand our insurance options , apply for extra help and get us thru this difficult time . No nursing home will be as good as home but Community Care is safe, clean and kind .

My mother in law went there after surgery, and got pneumonia there after a week, then they lost her…read moreteeth and glasses, we had to bring her home on hospice to get her out of there

Earlier this week I received a visit from a young man named Trevor who said he was the hospital…read moreadministrator. He had read my first yelp complaint and assured me everything here is not as horrible as I think it is but from now on if I have an issue to call the main number to the facility and ask to be transferred to his voicemail and leave a message. Since then I have left him messages on 3 different occasions for 3 different issues for pretty much zero resolutions. On this past Tuesday I was transported on a gurney 1 hour each way to my dialysis in hemet. The trip was brutally painful. When i got back I told many nurses, office staff and even made several calls telling whoever would listen (or who I THOUGHT was listening) that I refused to make that trip again. My left collarbone and arm are broken along with my left hip. I have a pressure sore on my tailbone. Laying on a gurney in a bumpy transport van for 2 hours total was more than my broken 70 year old body could handle!!!! I only go to dialysis Tuesdays and Saturdays so I figured in the 4 days in between one of the many people that work here could have relayed the message to this "hospital" and the transport team I would not be going today to dialysis. At 3am transport came anyway. I apologized to them for making a wasted trip and now my anxiety is once again through the roof. Long story short I did what Trevor the administrator told me to do. I called the facility and asked to be transferred to his voicemail to relay all this information as HE REQUESTED! They refused to transfer me and the nurse came back to my room to tell me they cant transfer to his voicemail because his office is locked. Now I'm no brain surgeon but, HUH???? I've had more anxiety this short week here then I've had my whole life. I am full of anguish and depair, and on top of everything physical pain. Since I know Trevor reads yelp before checking voicemail I believed this follow up would be a quicker way to get my point across.

I started a review Too Soon!!! In the last week I have had 4…read moreresidents who have not been conducive to my needs of recuperating. In The Last Week I HAVE ONLY SLEPT ONE NIGHT OF SLEEP! They proceeded to RUIN MY THANKSGIVING BY COMING INTO OUR Room AT 12:49 AM To Ask My Room B Bed Of How Tall She Was For Allowing The Pharmacy To Be Able To Provide Medications To Bed B When She Awoke In The Morning. It is NOW 1:57 AM, And I'm Not Sleeping Because Bed C Has Been Talking In Her Pilipino Language. Now She has Fallen Asleep. It's Now 2:00 Am and I'm writing my added review of Extended Care Hospital Who Is A Affiliate With Riverside Community Hospital. I'm Still Not Going To Get Back My Sleep All Because The Nurse Needed To Know How Tall She Was in 19B!!! At 5 Am the CNA Will Be Changing Our Briefs. For Me, I Have Been Wearing These Briefs For Over A Year Now Because I Am Not Able To Walk. The Administrator Trevor has been running this facility for one year and He's Only 25 Years of Age. He Left For Vacation On Wednesday. He had a Company Picnic On Tuesday On The Outside Patio To Express His Gratitude For A Year Well Done!! At 2:12 AM Bed C Is Awake Again Speaking Her Pilipino Language. So Needless To Say I Will Have Received One Hour Of Sleep Because That CNA Had To Change All Of Us Before He or She Gets Off Work At 7 AM. As Well As Continuing To Have Ruined My Thanksgiving Day!! So Needless To Say This Facility Has Not Allowed Me To Recuperate In The Past Two Weeks Here In Bed 19 A Because The Social Worker Doesn't Know My Needs Because She Never Graced My Presence At All To Room 19A. After Being Here For Two Days They Wheeled Me Into The Conference Room To Introduce Me To The Director Of Each Department. They Were Informing Me How They Can Help Me Recuperate While At This Facility. At 2:30 AM The Woman Has Woken Up Speaking Her Pilipino Language. At 2:33 AM She Is Still Awake. But Now She Has Proceeded To Sleep Again At 2:35 AM. Well It's 4:59 Am And I Might Have Gotten A Short Cat Nap Because I Remember A Little Dream Of What I Was Seeing In Bed 19 A. Bed C Is Serenading Us With Her Filipino Language. Bed B Has Slept Through The Night. It's Now 5:10 am and Bed B Is Giving Blood For Her Doctor. Now The CNA Will Be Changing Our Briefs. Happy Thanksgiving Everyone!! Thankfully The Cherry Pie Was Good Last Night And Now I Had Very Good Pumpkin Pie. But I Still Want Out Of This Facility!

Awesome place. They take such great caree of my mom. Especially, William and his team. Thank you!!!!read more

Nice clean place but not what you think. They add all sorts of charges to the residents so you may…read morethink you're paying $6 - $7K a month; then you get billed $9 - $10K with no explanation or prior notice. Be very careful if you decide to place someone here.