My phone just died! Out of nowhere it decided to turn off and stay at that apple icon screen which, to me, compares to what computer people call the "blue screen of death" on PCs. I'm not panicking, I'm just looking at it hoping it will reset itself and come back to life... Nothing! It's only noon, and I'm at work so can't go get it fixed. Now I'm getting anxious... A whole afternoon without my phone??? You see, here's the problem, they don't really let us use social sites or music sites at work so I am "literally" cut off from the outside world which is torture for anyone. So without my phone I had no texts (meaning no friends keeping me entertained on slow afternoons at work), no music (to help me keep awake through the routine part of my job), no Yelp (to check-in places or see the location), no FB, no Instagram, no calls... Agh! Ok, not freaking out... I broke the law a bit and went online at work (just don't tell anyone!!). :p Anyway, about the Apple store... Of course I rushed here as soon as I got off work. Of course I had no appointment because really, how could I foresee that my phone would just suddenly stop working. The store was super busy, all appointment slots were full, plus they were getting ready for the 5s release today, still they all worked to get someone to help me in less than 15 minutes after I got there. (Yes, there is always one that just won't go out of the schedule and made it pretty clear he was not willing to help and this is why I still would not give them the full five stars). In an hour my phone was back to life, with the new software update installed and they let me charge it there while they made sure everything was working properly before I left. Nick, the guy who ended up helping me at the end, was very professional, helpful and very caring of each of the issues we all were having with our apple devices. To him, and the rest who made a point to get me out of there with my working phone, I say thank you. I am very happy to be back in communication with the outside world! read more

I love Apple. I've got a Mac Book Pro,Apple TV, an iPad, and have an iPhone since the 3rd Generation. I think I'm pretty loyal, but this store was terrible. It wasn't terrible because it didn't have what I needed or was too crowded or I couldn't get a Genius bar appointment. It was terrible because absolutely no one would help us when I was there. I felt like I was playing a game of tag. Heading in someone's direction and them seemingly running away from me. Literally four associates standing in our radius looking at the item we wanted to buy and no one bothered to ask the age old question, "my I help you?" You can only wait so long somewhere before ultimately you either leave or try to steal the display model so we chose the high road and left, but c'mon. Was it because I wasn't buying a big ticket item? Regardless, a sale is a sale, but I know I will never go back to this location again. read more

This Apple Store is very disappointing. I booked the earliest appointment online which was 4 days away. I got to the Apple Store in the boca mall and they told me I was twenty minutes away and I should go walk around until they could seat me. I heard 3 of the Apple employees having a conversation pertaining to drugs which is very disturbing. As a multi billion dollar enterprise you really expect a lot more especially when you can get a screen repair right outside of the store for half of the price. Also, the workers in the store are very rude. I confronted three of them about the situation I was in and the problems I was having. It seems even the managers in this store can't get a grip. I understand that these stores are very busy but customer service should always be their first priority. When you pay $600+ for a telephone which competitors are matching for about $250 you always expect the best. Seems like all this company is worried about in this day and age is coming out with a telephone every 3 months for these rich snobby boca clients to jump all over. Don't even bother coming to this location. In face I'm even considering getting a different brand phone after this experience. I'm sure this is exactly what Steve Jobs was hoping to create. Typical. read more

Apple Boca Raton - Empty compared to other stores especially at 8pm. No reason for horrible service! - Computers Near Me - Boca Raton, Florida

Although the Genius Bar was busy, the retail part of the store was not that crowded. After checking in with the Apple rep with an iPad, it took nearly 20 minutes before anyone came to help! Despite a couple of requests, everyone seemed to be busy on something else, even if it was not helping a customer. I'm a big Apple fan. But I know they are not inexpensive. And I wanted to look at the Apple Watch. When someone comes ready to possibly spend real money on a product, you would think that there would be a better effort to deliver some good customer service. The sale rep who eventually helped was very friendly, but it took so long for her to get to me, I had only enough time to ask a few questions before having to leave for an appointment. Sale missed by Apple because of the lackadaisical sales effort. Disappointing. read more

Apple Boca Raton - More crowded than expected! - Computers Near Me - Boca Raton, Florida

The Apple store in boca has blossomed from being a tiny store next to mayors over the last decade into a huge full fledged flagship store in the boca town center. As usual it is super busy and crowded from open to close. The employees are extremely polite and helpful who wouldn't with the amazing products that they sell. My recommendation is to take an appointment if you have problems with the product. If you are looking to but a new iPhone and/or ipad usually walking in and out with the product takes less than 5 mins. read more

Horrible service, appointments don't mean anything, despite getting there one hour early, we were told we'd have to wait until our appointment which is fine, but then when its time for our appointment we still waiting, they sign you up in their little iPad then forget that you exist. read more

Thank you Jessie and Darren ( please forgive my memory on this name), u were courteous, patient, knowledgeable and not at all as scary as some posts had led me to expect...we had dreaded this trip to Apple store because frankly the "talk" was not encouraging.....but it could not have been mor positive..... I'm of the opinion that polite courtesy and deference to expertise creates an environment of trust and comfort...we were never made to feel less intelligent by these young, obviously savvy young people...thanks again for ur courteous approach and expert knowledge. Thursday early couple read more

I came today with an appointment to see what was wrong with my computer. I was unfortunately 5-10 minutes late due to a traffic jam on 95 but they were still able to get me with a genius member within 10 minutes despite my appointment time being expired. The gentleman, Xavier, was really helpful and tried a few things before letting me know he would be going to the back to open it up and see what was going on. He came back relatively quick and gave me the bad news that basically it would cost $750 to repair because of water damage. The insides were all corroded and there was nothing else to do about it. He was really nice about it and let me know that I could try going to a third party to see what they could do. He said I could think about it and bring it back whenever if I wanted to have it repaired. I didn't feel rushed or anything and he was really helpful. I use my computer quite frequently for work and personal use so I ultimately decided that I would buy a new one. I went over to the sales floor and was asked a couple times if I needed help and I asked a few questions but just really needed time to figure things out. Once I was ready for actual help and to make a purchase I was helped by a really nice gentleman I didn't get the name of. I was going back and forth quite a bit and asked a lot of questions and he was ready with an answer for all of them and had a lot of knowledge on each computer. He was very honest and wasn't pushy about the sale or trying to get me to go with anything more expensive. I ended up with a Macbook Pro and am very happy with it. Although I wasn't planning on making a big purchase and it wasn't an ideal outcome of my old computer, I did have a pleasant experience! read more

TAKE YOUR BUSINESS AND REPAIRS ELSEWHERE. (Read to the END to see why) The overall summary of this review is simple...go to the Apple Store at Wellington or Gardens Mall. I went to this store location last night (Oct 26) with a phone that has been glitching for a couple days, getting worse each day. The term they used for the issue is "Unexpected Touch" which is when the phone acts as though it is being used or touched although no one is touching it. I was waiting in line and the young man that was handling customers was eagerly helping the girl in front of me. Once she was moved to a different spot in line I stood for upwards of 10 minutes waiting for him to even say something to me. He finally asked me what's wrong and I told him. He moved me to a place in line and I was off to see the next person. After waiting a little bit a young lady came to help me and brought me to a table. She went through the diagnosis process and told me this was a common issue with the IPhone X and that I needed a new screen. Since mine was already cracked she said I would have to pay $279. I understood and agreed to the cost of repair. She was nice enough to check and see if it could be fixed that day. She came back saying it could and said come back in 30 mins. I went back at that time and they said my phone was ready. ("great!" Right?? Ugh...no) they told me the screws to open the phone were stripped and they could not fix my phone. I was offered a chance to buy a phone. I declined so I could make a decision about it. As I got home I remembered that I have NEVER gotten any work don't on my phone; THEREFORE, the only crew of Apple techs that could have touched my phone was this store. Also, my screws were no longer recessed into the phone and were risen, showing that they were indeed lifted and unscrewed yesterday at the store. THEY WERE AND ARE RESPONSIBLE FOR THIS DAMAGED SCREW. I did not bring my phone in with damaged screws nor risen screws. Yet I was given the phone back in that condition. The next day (today) I went to the store to bring this to their attention. I spoke to the manager who called upon the Genius Bar employee (the same guy from yesterday) who told me they did not damage the phone. I showed him the risen screws and stripped screw, he again said it's not their fault and was quick to tell me he has other things to do and that's all he could do. DONT GO HERE. DONT WASTE YOUR TIME. WELLINGTON and GARDENS are not far away. read more

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Soooo busy but very efficient! I'm a Droid user... but ventured into the Apple Store to pick up something for someone who lives dangerously on the other side of the tech world. Enjoy playing with the different products prior to making a purchase... Technology forward store so everything is done quicker and without hassle despite the crowds. read more

I found the black-shirted, tattooed men, who, after finding someone who would actually talk to me, and after answering their questions as to why I was there and then telling me which line I should stand in, to be like I was in the military. Then, someone comes up to me and without asking, sticks a thermometer on my forehead. I did not like that. I took all of this without saying a word as to how provoking this was. Finally, a girl comes over and lifts the barrier and allows me the privilege of taking three steps into the store to talk to a sales person. He asked me nicely, why I was there. I told showed him the Apple Watch on my wrist and said that I was interested in seeing and possibly purchasing the new model. HE TOLD ME THAT I WOULD HAVE TO MAKE AN APPOINTMENT! My final visit to Apple in Boca Raton! And, in my view, a significant over-reaction to Covid. Bye, bye Apple. read more

Waste of your time People working there ignore the customers The don't sell anything there and can look anything Only online and you have to pay to see any product you might like read more

If I could rate it NO STARS I would. If you have NO OTHER choice and have to go to THIS location, make sure LISBET is not the Manager that day. When she is there, the good sales people work around her. But be careful, if she is there and she approaches you for any reason, walk away. She will give the run around, ask you questions as if you were a moron and treat you like you are a criminal who came to invade her precious little kingdom. And in our case, that was to just do a simple iPhone SE transaction. As a brand loyalist since the time of the Machintosh, a certified FCP X editor, a MacBook tester for one of the largest colleges in the nation and as someone who has had the ability to procure Apple hardware and software for learning institutions, I am angry and saddened that we had to walk away without a purchase just because of Lisbet and her inability to listen, offer solutions and make sure we left the store happy. To add insult to injury, our 1-800-MYAPPLE customer experience afterwards was no better when Melissa, a Senior Advisor, handled our complaint call and all the resolution we got was to "write" a letter to "maybe" get a response. You imagine, the most innovative brand and company in the world requires that you write a letter via snail mail to: Apple Inc Att customer care 1 Apple Parkway Cupertino CA 95014 I am beyond angry. I feel that I am now hostage to their ecosystem and can't buy Android. And I guess that I'll have to carry this anger with me since it is obvious that no one at Apple is contacting us. read more

Horrendous customer service, they inspired me to buy online only! They should be nice when talking with people!

The customer service at this store is outstanding. Ralph, the security guard, went out of his way to help me when I visited on 12/23 and he saved me from having to explain to my son why his gift didn't arrive in time for Christmas. Huge thank you to Ralph who was kind and went above and beyond! read more

Killing time in the mall? Come here Parents drop you off at the mall? come here No internet at home? No problem...Come here I avoid this place like the plague unelss my mac breaks down. The place is packed ALL DAY everyday. My last visit with the support staff was outside fo the store on chairs provided by the mall because the store was so crowded. Want an apple product: order online and pick it up here, or order it here and have it shipped to you. Buy something and dont know how to use it? no worries. They will teach you. I cant explain why (its really an average apple store nothing special) ... it just is...Crowded that is... read more

Apple Boca Raton - Computers Near Me - Boca Raton, Florida

Buy one iPad, get one FREE! Just kidding. You'd think with the never ending crowd that they were giving something away... they're not! Great products, great service. When they say "Genius" they are NOT kidding. The Genius Bar is like visiting Yoda or the great sage at the mountain top. We're not worthy! We're not worthy! Funny story... my 9-yr old was explaining something or other to me (over my head, probably) while we were in the store and one of the Apple staff comes over and says to him, "Hey, we've got to get you a blue shirt!" Anyway, the staff is always helpful and efficient and already knows my 9yr old by name, uh-oh! Here's a tip: find a staff member with a credit-card swiper and you're out in no time! read more

Apple Boca Raton - Typical day, wall to wall. What are they giving away? - Computers Near Me - Boca Raton, Florida

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They should rename this place "Check your Facebook Status" as that's all I see people doing on the computers in this store. Oh, I almost forgot, this place is mobbed with people all the time. Sure, you can buy all sorts of Apple stuff here, the Genius bar is here (good luck getting in) and it is always fun to check out the latest in Apple gear, but seriously, why do people simply lurk here and hog the computers just to check their facebook accounts. Just for fun, go around to any unoccupied computer and browse to facebook and the odds are pretty good, the previous user forgot to log out of their account - now that makes a fun visit to this store. read more

I've been needing to get a new MacBook Air so last weekend I decided to make that happen. First I went to Best Buy but customer service wasn't great there and they couldn't tell me if they could or would transfer data to my new laptop. Just decided to go to the Apple store in Boca. I was greeted by Jason when I first walked in. He was really friendly and welcoming. As I was looking for the air, Silas stopped by and asked if I needed help. He was so helpful, took care to answer all my questions I had and before I knew it I was buying my new laptop. Thank you for great customer service! read more

I have visited countless Apple stores in multiple cities in the US but the Boca stores definitely deserves the WORST STORE AWARD for lack of friendly employees who want to help you. It is a shame that a franchise such as Apple would be associated with such a collection of totally uninterested people who simply put "dont give a crap" about you as an individual. I just hope that somebody higher up in management reads this review and pays an unannounced visit to the store in order to rectify this situation. In my opinion they deserve ZERO stars!!!! read more

Very disappointed in this store. I had Items that I brought in to get fixed and before sending them out I wanted to know how much this repair would cost. Nothing was wrong withe the way they worked it was more of a cosmetic repair. So if it's too much then I would just keep 'em the way they were. Well, when I got the email, it said they were both replaced!! So I was actually really happy that apple did that! well come to find out, when I arrived at the store, they wanted were more than the cost of.a I brand new pair! They expected me to buy them for more then a new pair!!!And they fixed them without my consent and expected me to just payI would have liked to have my items back but instead I got to just leave without my stuff. Beware !!! read more

Their technicians SUCK store manager Marcus told me that he would NOT replace my screen after it was self closing. Very upset about my purchase I will be returning my computer. APPLE customer service SUCKS read more

This Apple Store location is always busy. Even on the website, when there's many appointments available, it's still busy in the store. There are times, you can't even book a appointment today and/or tomorrow. I made an appointment cuz my phone wouldn't update and wouldn't do a lot of things (cuz it was not updated). You have to make an appointment if you help from Genius Bar! Depending how busy it is, you're waiting at least 15-25 minutes in the waiting area. One the guys helped me (forgot his name) and was able to update my phone through the laptop (my iTunes wouldn't let me update my phone so either way i had to come here for help). We had good conversation and he was able to help some people on the side like exchanging for charger while we were waiting for my phone to be updated. He also told me you can exchange your broken earphones and charger for new one for free under your 1st Apple product warranty unless you buy apple's warranty. That's pretty good deal. Luckily, I had broken earphones and a charger in my car. I grabbed those from car to be exchanged. He told me next time if I need help, he'll try the same method or different method to fix my phone. I came out satisfied; my phone was fix and updated, and got a new earphones and a charger. read more

Because of this store im out the apple cult. Won't see me buying another Apple Product again after this, replaced my phone with defective phones, most of the workers have attitudes with the exceptions of some, along with discrepancies between what Corporate tells me on the phone and how the store operates. A tech today (african american starts with an A, nice yet visibly annoyed by my presence or that i had a problem) flat out told me she refused to answer my question about why they gave me a defective phone, and then told me to return the phone, yet they took away the phone, So i can't return it to the carrier I ordered from. That makes no sense and she wouldn't say why.If you don't know then say you don't know but refusing to answer a question is poor customer service especially when it was a fair question like that. Because of this store I guarantee this iPhone 13 mini will be the last iphone I own, as Apple has really fallen off. Also the girl with the pink hair got very defensive when I explained my issue and told me to go sit down in a wooden chair mid sentence like i was a kid on timeout because she was annoyed and didn't want to hear about my problem anymore. That's how you treat customers but I'm supposed to pay for $700 phones and $400 watches? $1,000+ computers and laptops and that's how you treat customers?? LOL i'm out.... There was one guy who was excellent and he knows who he is because I told him he has excellent people skills and he needs to train the rest of his coworkers how to deal with people. Every empire falls, same happening now. Apple is garbage now, this is my 3rd iPhone mini, let's hope for no issues so I don't have to go back to this store and deal with the mostly TERRIBLE customer service by Apples standards. Sorry but If you want to sell $1,000 phones i expect $1,000 phone customer service. right now these workers don't care. you are getting $25 service outta them, just slightly better than Mcdonald's workers. Half the workers can't even answers specifics about models they try to sell you on. When I bought my Mom a Macbook from a different Apple store the Lady said there would be 4 ports, got home there was only two. We lived with it. I'm done putting up with incompetence to pay a higher price. Spent over $3000+ in the last year at Apple on two computers and two phones, was just about to get an apple watch next month. Not anymore. Good Job Boca, I'm sure corporate will love to hear how you are losing them literally thousands of future dollars I would have spent. read more

Horrible customer support. Had a new MacBook Pro in for a fix, been 20 days, and even though it was shipped back to the store they didn't inform me. In addition, they are not answering calls or placing you on hold until it gets disconnected. Shop somewhere else, this store should be closed. read more

Waited 2 hours in Line to find out they don't even sell phones at the store now waste of my time

Worst customer service. While everyone is nice they can never do anything for you. Sent my watch out got an email that it would be a day or two. No one can give me a specific stayed in the phone with Apple for hours. Will never own another apple product. Terrible read more

HORRIBLE Apple location.. Worst service ever - just not nice.. No appointments available for a week and won't even allow you to connect to iTunes for a reset without waiting 2 hours!! . Rethink buying an Apple iphone. Service and support truly isn't what it was when Steve Jobs was around! -Apple iPhone owner for 11 years read more

Horrible experience. So unhelpful. Hour and a half wait. When I got there the staff didn't even want to talk to me or give me the time of day. The woman intentionally spoke to other people during the designated time to talk to me, apologized, and continued to do it. The man who I waited an hour and half to see left me 3 times and also spoke to other people when he was supposed to be fixing my issue. Very disappointed. I may not be purchasing from their anymore. read more

This store is the worst in customer care or support. Store manager needs to take a course in customer retention 101, and learn to be a problem solver, honestly even with a scheduled appointment, they are not coordinated to deal with simple issues. Go to another store or call apple direct to resolve your issue. No star rating. read more

Rude, Dishonest and Condescending After waiting an hour, despite having an appointment, I was told that they could not diagnose or repair my 6 plus and that it might be the battery but they did not have replacement batteries in stock. I should take it home and try to charge it again. If it shows signs of life, to come back again and they would order a battery which would require a third visit and 3 hours to install. If it didn't charge at home, i was told it wasn't worth fixing and i should throw it away. I walked 5 doors down to a phone repair kiosk and they diagnosed and replaced the charge port,(OEM) in 15 minutes for $59.00. Manage then told me i voided the warranty the doesn't exist any more. Tim Cook just paid himself 120 million last year and they are training their employees to lie to customers. Apple sucks. read more

Lia is the best!! She was understanding towards my situation and was super determined to find my missing phone. I was ready to give up but with her help we found my iphone. I left feeling very thankful read more

If zero stars were available I would rate them a zero. Staff have little to no knowledge anymore? Half of the green shirts standing around d and need a supervisor to do anything substantial. The web site wasn't working and it directed me to go to a retail outlet! I did! All systems were down there also so they could not even process a legitimate (before 14 days) return. I went home and must try again after Monday. Apple you are beginning to suck like all the rest! No more "it's nice at Apple", the products or the service are all going downhill! Triple ugh! read more

Extraordinarily poor consumer experience: 1. They consistently run a minimum of :15 late for Genius Bar appointments. 2. I have heard on multiple occasions, to myself and other customers, "The cost is $XX, but we'll just take care of that for you". Instead of rousing a feeling of delight (perception you are getting something for free), it generates a sense of obligation. More than anything, it's just smugness. 3. Lots of chatter amongst employees. 4. Reminds me of the old international terminal at MIA - lots of people, no lines, many different languages spoken, too warm, general chaos. 5. Back door (employee only access to the secret lair) is constantly slamming and covered with scuff marks - this place needs a coat of paint. 7. A lot of, "It'll just be a few minutes", then that employee leaves and you're left wondering who is going to assist you next. Poor transition in customer hand-off. 6. Employees are smug, entitled, condescending hipsters. The remind me of this joke - Q: How many hipsters does it take to screw in a lightbulb? A: It's a really obsure number, you've probably never heard of it. I could provide specific examples to make my point, but above details are pretty clear. Okay, I'll give you one for good measure: I walked behind the Genius Bar and retrieved my MacBook myself, in full view of employees and customers, because I was tired of waiting for a "Genius" to hand it to me. There was a time when I received cash back for a Shuffle I was returning and didn't have the receipt - imagine that, cash NOT a store credit! I was utterly delighted! Clearly, those days are long gone. Consumer experience could be significantly enhanced if Apple would double their square footage and dedicate one side to sales and one side to service. With 40+% margin, they can afford it. read more

While I'm a total fan of Apple products, I'm not always a fan of their stores. I've had some very mediocre to definitely bad experiences. The only really outstanding one that I've been to was in Buenos Aires, where you don't need an appt., service is fast, friendly and accurate. However, it's a bitch of a commute. This store is the best one that I've been to here. They've found solutions to problems with my Mac that the others couldn't track down and also kept me from making a terrible mistake that was recommended by a "genius" in the Galleria store. They also seem to run more closely to your actual appt. time than some of the others. Today we went to exchange a Christmas gift. Since it was a gift, I had no receipt or purchase information, but it only took a few minutes before it was done and we were on our way. They always have plenty of staff and they are well organized. I'm going to quit going to the other location, even if it is a bit closer, and just go to this one. read more

This is the worst Apple Store I have ever been to. Their process for checking customers in for their appointments is the suckiest thing I've ever experienced. Why would there be a line to do that?! Waiting in the damn line itself can make a person late. There's so many people standing around doing nothing , they don't even greet people here! I got a greeting once because an employee overhead me telling my friend how bad they are just staring at people with their hands in their pockets instead of greeting and pointing me in the right direction. They don't have any care for your personal concerns or needs and customer service is lacking. I know this because the Apple Store back home puts this one to utter shame! read more

Been to a bunch of different Apple Stores around the country and this was probably the worst. The Apple Store is located in an upscale mall which is nice, but staff is hit or miss within the apple store. I found the store manager, Raphael, extremely rude and unhelpful. Would not recommend this location for purchases/repairs. read more

My quest to buy the new iPhone 6 brought me back again to this Apple Store recently. The first time I came here to do that was the weekend it launched; after being misled by the rep who answered the phone ("supposedly" at this store) and told they had some units in stock, I gleefully rushed over here only to be sorely disappointed (and now more the wiser) when I was told by an unsympathetic salesperson that they were sold out. So, a few weeks later I found out through a relatively trustworthy source that the store finally had the iPhone model I was looking for in stock. I immediately purchased it online and specified in-store pickup here, which was confirmed via email. Fortunately, when I got to the store it was not too crowded, they had my phone ready and offered to activate it right there. The first employee I dealt with was polite but not overly friendly, however the transaction was smooth. I did have a much better interaction with one of the managers (I believe his name was Chris) who was very friendly and helpful with getting me ready to go. Overall, about the same average experience here. Hope the next time I come back is just to browse for fun...or maybe buy something else? read more

told me they could equal my trade in quoted by my carrier, talked me out of a simple repair and had to wait all day for a phone call I never received about a phone I wanted to buy but ended up coming back in and getting the repair I originally had asked for. Manager no help at all! Going to the carrier for the phone read more

Your phone system sucks Can't reach anyone Incessant questions Really inefficient ineffective and costly for personal time Dr J read more