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    Apple Carnegie Library

    3.4 (108 reviews)
    Closed 10:00 am - 9:00 pm

    Apple Carnegie Library Photos

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    Carnegie Library entrance
    Scott P.

    While traveling, I cracked my screen protector. My OCD was lighting up my brain every time I used my phone, so I had to get something done. Luckily, an Apple Store was a block away from my hotel in this fantastic building. It is worth the trip to check out the Carnegie Library and the Apple people were great. Fast, helpful and cheerful. We got into a long discussion about using the iPhone satellite texting feature (previous attempts to use it were fruitless). Oh, and my phone was fixed too.

    Upgrading my watch to 7
    Rumesh V.

    I have been many apple stores, but this has to be my favorite. They said this is the second largest Apple store in the world. The best part about this store is that they allow dogs. Customer service is very good. It's easy to find a tech support in this story. They have so many people working here. I have had a couple of issues and their team was able to resolve it soon. I also had issues with Beats Pro, they were so nice to replace it with AirPods Pro. This location has street parking. I recommend taking a metro if you don't plan to drive. It's easy to book appointments online as well. Since they have so many technicians, it's easy to book same day appointments too.

    Nessa R.

    Not sure why they don't have a 5 star rating! I came in, appointment was taken early, and Ben solved my issue. Everyone, including security, were nice and customer service oriented. Love this location better than Georgetown. Thanks Apple and Ben

    Gabrielle H.

    Spencer has awesome customer service. He assisted me and was extremely patient and knowledgeable.

    Apple Carnegie Library
    Leesa T.

    The store is huge and they offer classes. However, I made a Genius Bar appointment in person because I needed to see someone rather than speak to them online via Apple Care. The Apple Care representative made the appointment for me a few days before going in. When I arrived, I discovered they must have got my details mixed up with another customer. I was there for a Mac computer rather than a cell phone. They asked me to wait another 20 minutes. When I received a text to go see about the Genius Bar, I was called back to a different room. I waited again. I was 40 minutes in before I saw the Genius Bar tech and he wasn't able to fully address the issue. He helped with some of it but advised me to call Apple Care when I got home. He implied Apple Care consultants received better training than employees who worked inside the store. When I got home, I called Apple Care and the supervisor was able to assist with all of my concerns. I'm not sure what's happened to Apple regarding service and their store locations. But, Apple Care is also hit or miss with customer service too. In store U.S. customer service has always been excellent. They've always been able to resolve an issue during an appointment. I've never been sent away and asked to call Apple Care. Apple Carnegie Library location is great for buying products and trying them out beforehand. In addition, the basement is a museum. It's worth a visit but maybe not at their Genius Bar.

    Jen J.

    This store looks pretty, and everyone I encountered was friendly and helpful. However, if you look below that superficial surface, their process and setup for their Genius Bar needs help. I was passed off to at least six people with tons of wait time sitting waiting in between. And this was after I had already contacted Apple Support who had documented my problem. 1. I encountered someone at the door who I told I had an appointment. But then even though the details of my problem were in the notes I had provided, plus the Apple Support notes, she proceeded to ask me the problem and describe it. She directed me to a location to sit and wait. I was five minutes early, so waiting for five minutes didn't seem too unreasonable. Except that there were tons of employees all around me laughing and joking and not doing anything. I sat there for 10+ minutes until employee 2 showed up. 2. Employee two proceeded to ask me again what the problem was. I described it again and they started the process to connect the iPad to their laptop to force a manual update to restart. Told me it should only be about 10-15 mins and he would be back. About 30 mins later he came back and discovered that the update had stopped while he was away. He proceeded to restart the update but then passed me off to employee three who was supposed to monitor. 3. Employee three stuck around for about a minute and said he would be back. 10 mins later I was able to flag him down because something else had happened to the device that he needed to fix. 4. He passed me off to employee four. Employee four also stayed for a minute or so and then proceeded to help other guests. I flagged him down when the iPad needed something else done to it, and it looked like another failed attempt to install the update so he contacted employee 3. Employee 3 came back and said that I'd need a new iPad. He passed me off to employee 5. 5. Employee five was quick, stayed with me, and explained what she was doing the whole time. But then she said her shift ended and passed me off to (unseen) employee 6 who was supposed to order a new iPad. 6. Employee 4 came to check on me after I stood up very annoyed at about the 30 minute mark. 30 minutes since employee 5 left, 2 hours total there. He assured me they made contact and were processing the order. He came back 10 minutes later and then I could finally leave. Not with my new iPad, oh no, I had to go to another Apple Store for that...!

    Chilling at the Apple store

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    Ask the Community - Apple Carnegie Library

    Review Highlights - Apple Carnegie Library

    I don't know sign language but we communicated through an iPad with the Smart Keyboard and he was super helpful.

    Mentioned in 4 reviews

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    Best Buy Columbia Heights

    Best Buy Columbia Heights

    2.2(180 reviews)
    1.9 miColumbia Heights
    $$

    I came in here in hopes to find an accessory for my iPad. I had no idea where to look in this store…read moreand wandered for a bit. I literally went to the back of the store towards because it felt like the right area to go. No luck with that train of thought because there was nothing in this area. Surprisingly the area I needed to look in was exactly right inside the entrance to this store. After finally figuring this out, I stood in front of the items and tried to figure out which item would fit the model of iPad I had. It didn't help that they had the items in bulky theft deterring cases. I know why they had to put them in these, but it made it hard to figure out if each one of them would fit my iPad. It was quite the ordeal to pick up each one, attempt to read the backs of each and then switch up. It didn't help that I had a bag with me with items in it and I didn't want to put it down. What made matters worse here was the noise level. It was so loud that it was hard to concentrate. It was like I was in a frat house during a party. The music was so loud in here that you could hardly hear a thing. In fact, when I was asked if I needed help, I declined instead of having to yell my answers/questions to the store employee. When you thought the music was finally being turned down, the volume shot back up. I had enough of this and decided to leave. I ended up picking up my item elsewhere. A place that I wasn't in the middle of the rave.

    Terrific service and atmosphere! Can't say enough good…read morethings about shopping at this store. The staff went above and beyond to help us navigate buying a new computer for streaming. Thank you, George! You are the best. We almost over-bought on Amazon because we're aren't very sophisticated about computers. You understood our goals and get us fitted with the right equipment.

    Photos
    Best Buy Columbia Heights - There are always TVs on sale. ALWAYS

    There are always TVs on sale. ALWAYS

    Best Buy Columbia Heights
    Best Buy Columbia Heights - Hideous

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    Hideous

    Hit Item - JK...knows his Oil-ology!

    Hit Item

    5.0(3 reviews)
    0.7 miLogan Circle, Downtown

    Finally, I got to come with my Son's GodMother to the place where she gets her oil burning smell…read moregood! As soon as you walk in, you can smell the various scents of oils & frankincense. We got sidetracked by the Wool Wraps & scarves there were on the hanging displays. So many colors, styles to choose from & the prices were bananas, only $15.00! Not to mention they had almost every type of clothing, weather items, electronics, memorabilia, to name a few in plain sight. After we peruse around the mini warehouse which reminded me of an indoor flea market, we ended up at the counter & began to get schooled by the Cashier, JK. For the past 15 years my GodSister has been getting the body oil that she burns, not the burning oil. Oddly enough, it does the same thing, however one of the patrons passing through educated on us why the two are different with the ingredients for the body & burning usage. There was such a massive selection, the Cashier & I decided to play "Name the Fragrance, I bet I Got It", & after naming 5 different scents that he had, I gave up. There had to been over 1000 small glass bottles of oil in the display case, & at least a 200 big plastic bottles behind the counter on huge shelf. After being a quick study, we ended up getting a big bottle of Cush for the burning & Dolce & Gabbana for the body. Nothing wrong with trial & error as long as the aromatherapy is on point. Although we drove, the closest Metro is Farragut North, with a 10-15 minute walk. Such a great value for the oils we got. & JK, his awesome & witty personality, great customer service & knowledge made our smell good trip so much more fun!

    owner jk is great. excellent customer service and wide variety of items. keep up the good work…read moreguys. thank you.

    Photos
    Hit Item - Name a fragrance, they got it!

    Name a fragrance, they got it!

    Hit Item - Owner Joon Moved to Maryland location!!!  10800 Rhode Island Ave. Ste M Beltsville,MD 20705

    Owner Joon Moved to Maryland location!!! 10800 Rhode Island Ave. Ste M Beltsville,MD 20705

    Hit Item - Owner Joon Moved to Maryland location!!!  10800 Rhode Island Ave. Ste M Beltsville,MD 20705

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    Owner Joon Moved to Maryland location!!! 10800 Rhode Island Ave. Ste M Beltsville,MD 20705

    Target

    Target

    2.5(338 reviews)
    1.9 miColumbia Heights
    $$

    This Target definitely serves its purpose in this area. With that, this store is almost always…read moreextremely packed. You have to go with the hustle and bustle and hope that you don't forget anything. On top of that, you really have to pay attention to see where departments are in this store. I had several items I knew I needed to get and I didn't want to make anymore stops than I needed to on my way home. Plus, I had a plan to stay in all weekend and this would fulfill that plan as well. I came in and darted to areas that I knew I needed to go to. I was amazed by the fact that everything I needed was stocked and available. I made it a point to not get a cart or basket because I didn't need to buy anything just because I saw. Using only my hands to grab the items helped in this train of thought. You can only carry so many items and this limited me to impulse buying. Then I got to the registers and this is where it kind of turns into the hunger games. You can either take your chances and stand in one of the two long lines at registers that are manned. Or you can stand in line at the self checkouts and hope that the people in front of you know how to use them and use them fast. I chose the latter and almost regretted this as the people in front of me were slower than I expected. I did end up getting through my own checkout quickly and since I had my own bag ready, I was out of that area and on my way back out. Why the freight elevator is at the entrance of this place, I don't know, as it is a big obstacle to go around when entering and exiting. And the exit side is almost always littered with people that you have to sidestep with the best of them.

    I came to this Target for the first time, there is a parking lot attached. I shopped then asked…read moresecurity in Target about validation. She stated I only needed my receipt. I proceeded to exit and tried to scan my receipt. When it didn't take, I called on the help button for assistance. Explaining I shopped at the store and was trying to validate my parking. I was informed they don't validate and I had to pay. I would not be using their parking facility if I wasn't shopping at target. I paid but I will not return, that's terrible service!

    Photos
    Target
    Target
    Target

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    Apple Carnegie Library - electronics - Updated May 2026

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