I had the same experience as customer below: the "Genius" staff made no effort to fix the problem with my iPad (the backlighting is failing). Instead, they blamed it on "liquid damage" or a bend in the iPad -- i.e., problems excluded from coverage, neither of which actually occurred -- in order to sell me a new iPad. While I was there, I heard two other customers being told that the problem with their computers was caused by "liquid damage" and being encouraged to buy something new. So it looks like store policy. In addition, a series of "Geniuses" diagnosed a problem with the iTunes server as a problem with my device. I logged onto iTunes without problem later that night. When a someone as non-tech savvy as me is better at solving a problem than the store's tech support, there's an issue. read more

Terrible repairs service, talk to you like your an idiot and cant hardly fix many issues they just replace the phones, had a defective battery ruin my phone and they gave me a new one but i still had to pay 50 bucks for the battery again that lasted like 2 months... read more

This place is a nightmare for migraine sufferers. It's perpetually overcrowded, way bright, and normally you have to wait forever for someone to assist. I actually desperately try to stay of Apple stores all together. If it weren't for the fact that I use their technology, I would never step foot in one. Too much stimulation . read more

It's been 20 minutes and I'm still waiting to be seen. The store looks quite empty and lots of employees just walking around. :-(

This was by far the best experience I've had at the Apple Store. I didn't have an appointment, but had to wait two minutes at most to talk to someone. I had just come from Best Buy where I bought my phone where they were less than helpful, so I didn't have the highest expectations going in. Kyle was extremely helpful, patient with my questions, friendly and professional. Best Buy told me there was nothing they could do, and I was going to have to buy a new phone. At the Apple Store, Kyle determined my phone issue was caused by a defective battery and they replaced it free of charge! I will definitely be back to Apple if I have any further issues, and will not waste my time with Best Buy. Thanks Kyle! read more

This location is ALWAYS busy and I have to give many thumbs up for the great customer service that we were given last nite! Sometimes things work out way beyond what you can imagine! We were there for a little while but in the end our issue was resolved! I so apologize for not getting all of the names involved but we say thank you !!! From Cathy & Jos read more

Wow, I can't say thanks enough to Jesse for fixing my computer. He was super nice, explained everything he was doing, and was able to completely repair the problem without me paying anything. Plus, he fixed 2 other issues that I didn't even come in for. I was really expecting an expensive and sad trip, but he was awesome and really came through for me. read more

Great helpful people. They just need more of them for the demand for their services. I like the classes they offer.

This new store is HUGE but very organized and helpful staff. Went in with an iPhone issue and they swapped it for a new phone with no hassle. read more

I went to this Apple Store on the Saturday after T'giving 2014. There was plenty of staff but they were much more interested in talking among themselves and playing games on their ipads than helping customers. I was there for ages and even went over to the table that a group of them were gathered at and no one paid attention to me. When I finally got someone to assist me (by the way, I was interested in both an ipad and and iphone 6), I thought that he was sort of dismissive of me and my questions. The store was not crowded with customers. I can imagine that people are going elsewhere to buy their Apple products if this is the way the staff generally acts. read more

I've visited this store a few times now. Today I went in to get Apple Care for my girlfriends phone. I was greeted by an associate immediately and all she asked for was the serial number from her phone. After swiping my card with Apple Pay, I was out in 5 minutes. Great experience. read more

Great and knowledgeable service. They had what I needed for my IPhone. Very nice customer service too

The first time I went here, I came for the Genius Bar. It just happened to be when the iPhone 6 released; terrible timing on my part. The store was packed! However, somebody offered me help right away. My wait for assistance at the Genius Bar was about 15 minutes, which I thought was pretty good given all the people. Unfortunately, they couldn't fix my ancient laptop. The second time I came here was to do research on the next laptop I was going to buy. The representative I chatted with was very nice and polite, he answered all my questions and explained everything perfectly. We probably talked for about 45 minutes, sometimes getting way off topic. Then today I went there to pick up my laptop I bought online, and I was in and out of the store in 3 minutes. I was very pleased! read more

The customer service in this Apple Store is fantastic! Supervisor Marc as well as genius technician Marc (yes, they were both named Marc) were great! They helped me with all of the issues I was having today! My experience with Apples products has not been pleasant so far, however, every time I come in someone is more than happy to help me. Roy is usually the person who I deal with and he has been wonderful! He is always willing to listen to the ignorant questions I may have and he is always more than helpful! Unfortunately we are on a first name basis so hopefully Apple and I will stop having bad luck. Thanks guys! read more

Visited this Apple Store for a scheduled meeting at the Genius Bar regarding my iPhone. I was helped almost immediately even though I was 20 minutes early. Staff was well informed, polite, and very helpful. Thanks Maggie! read more

Took my Mac book pro in thought it was a goner and would be looking at purchasing another. Got someone to help me in under 5 mins. Albi or Alby took great care of me. Very knowledgable. Above and beyond what I needed or expected. Asked about classes and he told me how to go about signing up. Took a class that day from Angie. It was a basic computer how to class but was definitely worth it. Angie was great. And all this at no charge. What a concept. A company who backs there product after you purchase there product. I'll be back for more classes. Why not. read more

Nice place, they repaired my phone and gave me a loner. Employees are nice and helpful too.

For customers needing technical support be aware that the store turns you away at 8:15 pm even though the store stays open until 9:00 pm. I was talked to so condescendingly by the store manager when I questioned why the store wasn't servicing its customers until the stated time. It was a terrible experience and no customer should be treated in such a manner. read more

I just want to give a shout out to PAUL for the amazing service he gave us. He was very nice, friendly, & just all around amazing. The moment we walked in the store, he greeted us with a warm smile & asked us if we needed help. I'm not going to make this a long review but all ima say is 5 stars all around! Great customer service. Didn't have to wait at all & we were out of there in 50 minutes. read more

Very helpful staff. Try to schedule an appointment online to save time. I had an issue with my laptop screen 3 years after purchase. I used their off site repair center. It took two days to fix at a flat rate of $310, which is a lot cheaper than if it gets repaired at the store. Overall, happy with their customer service. read more

If I could do 0 stars I definitely would especially for the manager Travis he's very bad at lying to a customer and you can see it in his face was supposed to just come in to get device swapped after coming for the same issue multiple times and was showed that the notes said to swap it by both Genius Bar employee and apple care over the phone so i drove 45 min there and he just wouldn't allow it for no reason claiming he talked to me before but i never met the guy and trust me I know if I have talked to someone Travis is not a good look for this apple store!!! read more

Outstanding customer service. Shoutout to Kevin the manager and Sherron for their assistance and customer first attitude. I always have a positive experience at this Apple store location and will definitely continue to come here. read more

I have been on the website attempting to make a reservation at the genius bar to no avail. Prompts only allow chatting. I asked for someone to call - they probably did however incorrect phone # is in my history. Have tried to resolve that on site and online - again to no avail. As a senior seriously discouraged G Sukenik 216.952.0558 read more

Long wait, multi apple products break, didn't have part for appointment. Always over crowded, need more store locations.

I strongly believe this Apple store pushes their employees to pressure customers into buying or replacing (only for a few hundred dollars) their devices instead of trying to fix them. I went in with obvious software problems (now confirmed by several other sources) only to be told that I had damaged the phone physically and it had to be exchanged. The microphone would work when the phone was first turned on, and then stop working as soon as I started a phone call. The mic would then stop working in all the other apps until the phone would be restarted and then worked fine until the next phone call etc. A thousand dollar phone should be expected to make calls, I hardly care about Apple Pay or health or home or any of the other garbage Apple is trying to force feed its consumers, but I do want to make calls. The genius in question was a young man, clearly reciting the lines he had memorized for such occasion. A young man who seems desperate to get his phone working, why not BS him into a new one. He was working with another consumer while working with me (who was also told to exchange her phone for a fee) and messing with fellow geniuses. How professional. I was later able to fix the phone after spending hours on blogs and websites telling me what to do; proving that either this Apple store employs under qualified staff or trains them to fool consumers into spending more money. I regret any purchases done there and will try to dissuade anybody from doing any business at this location. If you have something wrong with your device, go to a third party and get it fixed--- Chances are apple will not honor your warranty anyways. read more

Error 56?? Your advising customers to purchase a replacement for $299......pre-existing hardware issue identified after someone attempts to download the new update? Massive amounts of people are complaining about this issue but still no resolution? read more

I was dreading coming here to purchase a new iPad for grad school after reading all of the negative reviews on here. I was immediately greeted upon entering the store and was directed to the iPad station. Linda was amazing! I encourage everyone buying a new iPad to talk with Linda. We chatted about school, my note taking preferences, and what I was hoping to use the iPad for. She was very engaging and didn't try to push any additional/unnecessary products on me. She quickly got the products I selected, even checked in the back for a different color in the case I wanted. To my surprise, Apple also has a student deal, which Linda proudly announced to me. I got a free pair of Beats with my purchase! Absolutely incredible customer service, and they graciously recycled my old (very damaged) iPad for me. I would absolutely recommend new/returning students come check this place out. Also, don't forget to ask for Linda!! read more

Amazing experience, from the moment I walked in the Apple team made me feel respected and valued. They solved a malware issue on my Macbook, which wasn't allowing me to run any applications. The conversation began with "how can we help?" and patient listening as I tried to explain an issue I didn't even understand. I walked in panicked that I would have to pay a lot to get this issue fixed, having just been told it would cost $200 from a different tech store, but a short time later the job was done; it was quick, easy, and free! Plus the folks who helped me were super friendly, positive and really polite. Apple store, thanks for smiling and seeming genuinely kind throughout my visit (the previous non-Apple store I went to was really negative and rude in comparison. It makes a huge difference). I would recommend this location and service 100%. read more

Don't look for any help if you have an old machine. They won't touch them or even tell you what the error messages on the screen means. You will get more help and answers going to an online forum. At the very least these geniuses should take a look, act like they are trying to understand your problem, even push some buttons - before telling you go buy something new, we don't fix 'em. No people or marketing skills with this bunch - and not much help, either. read more

Extremely helpful and friendly staff. The Genius Bar is wonderful at solving any sort of problem. They even repair on-site. One of the best Apple Stores in the state. read more

They don't stand behind their product. Cool products, but overpriced. When there is a problem with the product (repeatedly), they don't stand behind it. Incompetent and pathetic manager, Barbara. read more

Went there today for a problem with my phone. All my contacts were deleted. They were clueless. I just re entered a 100 and they are gone again. Somethings wrong???? Why do I wait so long and you can't help me??? Usually good service, not today read more

This was honestly the worst customer service I've ever received. I walked in with a very simple question, was ignored by the employee I approached until I basically had to raise my voice to get his attention, and when I asked my question, he gave me the most dismissive and rude attitude toward me ever. Will definitely not be coming back to this store. read more

I was bless with a blessing. I thank you for being such a considerate young in helping me with getting my Ipad repair. You just don't know what you have done for me. I truly appreciate your patience, kindness, and understanding. Mr. Thomas was an awesome customer service person. I would like to state a prayer for him, Father God I ask that you give back 100 fold to which he has given me. Bless him from the crown of his head to the sole of his feet. Let his basket overflow with blessings. I thank you God bless in Jesus name. Amen read more

I came in because my iphone was only working while on speaker. I googled the problem and it looked as if there were many pages describing similar situations. From the moment I walked into this store, people working there weren't really interested in helping to solve the problem, but rather kept making sales pitches trying to convince me to upgrade. One of the employees took my phone into the back without asking me and came back saying that they suspect that the phone was refurbished and therefore could not help me. This was a blatant lie and another "sales technique" to try and get me to buy a new phone. I bought the phone brand new in box from Tmobile. After leaving the store, I stopped at Tmobile and was shown the history of my purchase with the warranty approval from Apple, which means that it was a brand new phone when purchased. The person at Tmobile also mentioned that this particular problem was very well known to Apple and that they used to fix it on the spot. I used to think that Apple was a different kind of company that was forward looking, but it seems that they have changed their business model. read more

Since it is no longer possible to make an appointment at the Genius Bar, I walked into the store Friday, March 26th and waited 45 minutes to get tech help. The waiting wasn't the issue. When I told the tech person that my ipad screen was frozen, he told me that Apple does not replace screens and if I wanted another ipad, I would have to purchase one. I asked him if there was some kind of test they could try to see if there was just a glitch. He said, no. It could not be fixed. He showed me some ipads I could purchase and I told him that I would think about it and come back another time. Before I walked out, I said to him, "you know I cannot even turn this off". He said, "you can always turn it off". He pushed two buttons simultaneously and sent me on my way. Three hours later, while at home I removed the cover from my ipad and it was working perfectly! What kind of technical people would Apple have working for them that would not put my ipad through the simple test of turning it off and booting it up again?? read more