Just met with Jeff, an associate in the store! So very helpful and friendly. Quickly offered several suggestions for problems with my current iphone. read more

Came here to try and replace my phone. Waited around 5 minutes to be helped (after "checking in"), then around another 5 for them to actually get the phone from the back. When they tried activating the phone onto my account, they couldn't get their system to work after several attempts. The employee used some profanity about the system and AT&T before telling me that the AT&T store in the mall closed in 15 minutes, but if I ran I could probably make it there in time. read more

Hands down the BEST experience I've ever had in an Apple store. I'm a no frills, 'not here to make a friend' kind of shopper. Staff reacted quickly, knew what they were doing and moved quickly to get me completed and on my way. VERY good experience. read more

Jeez. Sad to have to write this, but if you buy a phone, tablet or computer from this store, expect to not be able to get an appointment to get it fixed. I've had problems with my iphone and MacBook multiple times this year and this store is NEVER able to make an appointment for me. Apple now gives you the runaround worse than a cell phone company or an insurance company. That's especailly frustrating when you're going back in for the same problems repeatedly because they weren't fixed the first time. If all your support appointments are booked for months at a time and your paying customers can't get critical problems fixed, obviously there's a problem. read more

Apple has terrible customer service. I needed help resetting my password and they said I have to wait for 1 week and that there is nothing they can do. The lady told me I should have saved my receipt for when I bought my ipad FOUR YEARS ago. Then she hung up on me. I am returning all my apple products today, including my iphone X. read more

Made an appointment to get my cell battery checked and maybe changed got thee early and checked in I was showed to my spot I waited finely after waiting 30 minutes I found someone to find out what was going on the person said he would have someone help me out the man said he would have to check what was wrong with the phone I asked why and he said that he had to after just seeing it was the battery I was then told it would take about 45 minutes I get a card and waited after the 45 minutes I asked to get my cell I was told it was not ready I waited again after 10 minutes it was ready then they stated it would be 230.00 I told them to get a manager it was just a battery and was told 49.00 then manager told me that they broke something and he would fix the price it was done so sad that they don't know what they are doing read more

The Temple. LOL. The Team members in this store are always on their toes. Always available to answer any questions, no matter how busy they are. Love the new layout and accessibility to the new product showcased. Always have plenty to appointments available for the Genius Bar. read more

Clearly Steve Jobs is dead. If he were to walk into this store he would reduce every geek to tears. and rightly so. This is one of the most pathetic displays of retail I have ever seen - and trust me, I've been around. Arrogance, inattention to detail, a complete lack of customer service. If you are the current manager and you are reading this, you should be ashamed of yourself. If you are a district manager and you are reading this, shame on you, too. A few of the employees I dealt with were polite and sweet. Give me the job and I will clean house. a store with that many customers in it and this many complaints about not being able to get service, you have GOT TO BE kidding me. read more

Turn and run! This store would make share holders very concerned. If this is the direction Apple is going, I will GLADLY switch to Google's new phone or a Samsung actually leading the way in innovation. Just awful! read more

Crazy busy! make your appointment for early morning, your visit will be a lot smoother. Great store and the associates are very knowledgable of the product. read more

Brianna is your go to person for repairs. She's amazing and actually cares about the customer! Management is not helpful.

Super unhelpful staff, bought a Logitech keyboard from them a few months back and it stopped working. No help at all, next time I will just buy from Amazon as they always help within the warranty period. Staff very cold. read more

I typically only write reviews when frustrated because it rages me to the point that I need to vent. Very rarely do I write a good one simply due to circumstance. But after working and buying from Ben D. at this location. I have nothing but good things to say. Ben was awesome and I'd ask for him whenever I go again. Thanks again. read more

Awful Customer Service, Awful Management. Choose a different local Apple Store to patronize.

It's the worst experience at this store. Before I left the store I ask the guy who works at the Apple Store, if I want to buy the phone, and then I want to pay by my husband's credit card, but he is not here ,it's ok or not, the said I can do that.. After he told me ok, i go home to take my husband's credit card, go back the store again at the same day! when I want to pay ,they don't allow me to use... at that moment i feels like so disappointed, and so sad! I really want to buy the phone, but they don't let me pay my husband's credit card , if I know that earlier I can just buy online, I don't need to come back again to the store to waste my time!!! This was your guys fault,why need customers responsible it !!! The manager told me it's the company's policy,but when you make it wrong, you have to change it and responsible it .. and then I don't think I am the first customer like this ,why you guys says different things to confuse customer !! I have been using the Apple products since 2012,and I like it so much...but after today, I feel so disappointed !!!!! Sad read more

Apple has a decent product. Problem is the warranty and timing. If my phone goes down, I would like to bring it in, get a check up and fixed. With Apples new procedure, you need to make a reservation and it may take a few days to get your phone fixed. I find it easier to find a small cell phone store that does their own work and can fix the phone problems in an hour. It is still possible with some businesses. NOT APPLE WARRANTY THOUGH. Would I buy a new iphone and count on warranty repair and quick repair time?.........NO. read more

I came to the store with a broken phone that was only a couple months old and it had been giving me trouble since day one. They ran diagnostics and found issues with it and because the screen was cracked I had to pay 29$. Anyway the guy gave me the phone and it didn't turn on he plugged the charger in and it showed the battery was low so he just told me to charge it when I go home and back it up. I got home and I plugged it in so I would be able to back it up. Thats's whenit started to turn off every time I tried to do something with. It kept doing this for about three hours and I decided to go back to the store to fix. As soon as I started to talk to the guy and tell him what was going on he was so rude. I tried to explain to him what the phone did and he just kept on cutting me off and tried to talk to me like I was trying to make something up. He was so rude the entire time almost even yelled at me. I don't think I've ever had such a horrible customer service experice read more

Good service but make sure to take loads of money with you

Thanks so much for your help Jason! You guys are great long wait but was worth if my computer is fixed !

I went to the Apple Store on a Tuesday night and was shocked at how packed it was. I had to return my new, defective iPhone 4s. Thankfully I made a Genius Bar appointment online earlier that day. That way I didn't have to wait in line and I didn't have to be turned away. They exchanged my phone - no questions - within 20 minutes. It was pretty painless. Their customer service is great. Just remember to make an appointment! read more

Happy with this location. My friend's phone was not working so a nearby Verizon store sent us over. We did not have an appointment since we were pressed for time and visiting from out of town, but the store was very accommodating and squeezed us in. Each employee that helped us was very friendly and efficient. We came out with a brand new WORKING phone within an hour! I appreciated them being so helpful to us in our time of need. read more

Took four more trips before Apple realized that it wasn't a charger issue but an issue with the iPad. They replaced with a refurbished one. I always made my appointments during the mornings on a week days. You can check in to your appointment on your iPhone but you have a 15 minute window after your appointment time. read more

It's a typical Apple store giving it a 4 star rating by itself. The extra star is for being in the Millenia Mall! See review, Millenia Mall.

They are so super nice here, even when they are busy. They couldn't help me at the Genius Bar because I got there too late and they were already booked for the day but they were genuinely happy to help me out and set me up for an appointment the following week. read more

Wow. Like every other Apple store, this location gets packed. It is a veritable madhouse, with geeks roving around with the newest gadgets, fanboys testing the newest models, and troubled users getting help setting up or fixing their Apple devices. Like the latter group of unlucky souls, I needed help with a hardware issue on my new mobile. I made an appointment to get help from one of the so-called "geniuses." While I cannot verify or deny the IQ of the "genius" that helped me, Daniel K., I can say that he was very friendly and answered all my questions. Not only did he give me a free screen protector, he affixed it to my phone with surgeon-like precision. He even let me "try on" several phone cases before buying. Surprisingly, he didn't have the unwarranted, know-it-all pretense that most technology-store employees have (best buy and staples come to mind). With the faint buzz of the computer fans cooling me off like palm fronds, I felt like a deity being fed grapes by a mortal. read more

I came here frantic out of town on a business trip with a broken iPhone. At first they told me no appointments were available for several days, but once I pleaded with them they got me right in with a emergency unscheduled appointment, diagnosed & gave me a replacement phone within 15 minutes. I am blown away. THANK YOU APPLE! read more

Awesome. Great service! They always work with me to find the best and most affordable way to fix my five year old laptop. :-) love these guys. read more

The people working at this apple store were very rude and condescending to me and my family, they were negligent and often payed little to no attention to not only us but other customers in the store. For example one customer ahead of us was told by an employee to wait and that he had to grab something from the back, he then proceeded to go have a fun little chat with his buddy for 15 min, customer's iPad in hand before even going to the back, coming back a full 26 min after he left. Even though someone eventually payed enough attention to us to resolve our issue, I would not return here. read more

THE ABSOLUTE WORST!!!!!!!! When we first got there we were told that we would only have to wait and hour and that well receive a text when we were ready (if they were upfront we wouldn't have waited). Then I get a text saying to check in an hour out; I show up and they seat me within 15 minutes. A whole hour later they still didn't help me and completely ignored me all together. Obviously I just left without even being helped. So sad for a nice mall.. read more

The absolute worse service I've ever encountered at an Apple store! The Manager Mike Roth had no solutions nor took the time to solve a problem caused by these defective IPhone X screens! Apple has gone to Sh*t!!! read more

Brad, at the Genius Bar was AWESOME! He saved me a to of time, energy, and effort!

Came in with my busted apple lightning cable. Shout out to Chad. He was polite, super helpful, and got business done. I am a fan.

Was in line very early for the iPhone 6 and there was this apple rep that stands out side and would not give any info. He just advice everyone to wait in line. What a waste of time! Had we known that the gb we wanted was not available, we could not have waited in line for hours..he was not very helpful. Very rude! Useless to appoint him outside if he is not approachable. read more

I had the best experience at the Apple store at the millennia mall in Orlando Florida compared to the one in Atlanta Georgia I had the most best representatives helping me down from the managers down to the staff everyone was friendly and kind and make sure that my issue was resolved before I left the store I'm very satisfied I will visit the store anytime I need to see another Apple Store Eddie the manager was on point with everything and I do appreciate it and I recommended very highly to anyone read more

Best customer service I have ever received. I went in right before they closed because my laptop died the night before my project for school was due. They stayed later and helped me set up my computer! They were so sweet and really cared. I went back to get my apple care and they remembered me and asked about my school and job. Definitely will go back for any apple product that I need. read more

Went to the Apple store to buy the watch and always hated it because it was always busy. I have never been by an Apple store that was not busy!!! I was actually surprised on how quick it was to purchase one but was there for at least another half hour due to the employee taking forever to setup the watch had I known that it was going to take that long I would have either gotten someone else, went somewhere or just do it myself. read more

Very disappointed in the service for my IPhone 5....I have been to this location 2x only to have the same problems the very next day the phone was serviced. When I discussed the problems with the tech...they said that it was just a minor adjustment, button sticking ..My phone is again unusable...locked up and stuck on surry. So now I am traveling back to The Millennium store for the 3rd time. It cost me $35.00 for gas and tolls not to mention 3hrs on the road travel time. read more

BEWARE!!! I have loved Apple products but this store allowed a thief to use my stolen credit card number to make 3 PURCHASES in a row, on the same night. Didn't question any of them. The manager has been completely unhelpful and will only discuss the purchases with the cops even though my credit card numbers were used. As a former retail manager, this is a total fail for theft and fraud prevention. A total fail by the manager to even act as if he cared his company was just the victim of a few thousand dollars worth of fraud. read more

Fellow Yelpers, 1.5 stars 1 word describes this place. Chaotic!! It's a zoo in here. Everyday from open to close. I didn't have a good experience, and after this first visit I really hope I never have to have an issue repaired with my iPhone, or any apple products for that nature. First time I showed up. They looked at me like I was crazy to not have an appointment. My fault for not having a clue that I needed one. So I rescheduled for a different and made an appointment. Even with an appointment, you have long registration lines. I waited. It's a big Cluster F. Then I was seated at a table waiting for a tech to come talk to me. The tech was stopped by a few people on his way over to me. Finally he arrives. He takes my phone for a few hours which I was expecting. He did also tell me it was a huge possibility that they would delete everything on my phone. That if I want to reschedule I should after backing everything up. At this point I was so over it I took the chance in them deleting everything. Thankfully it didn't get deleted!! Now about 3 hours later I return to pick up my phone. And there is another "I'm here to pick up my phone line about 20 people deep" I waited, impatiently. Thinking. " just give me my phone!!" I finally get it. The process is so broken! They need to change this. I love my phone but the thought of having to come back to the Apple Store frightens me! I'm not even sure it's 3/4 the people in the store are having a service done or if they just want to be around other Apple users. It sounds like a joke but you need to come here to experience what I'm saying. If your a patient person maybe you won't lose your mind here. But if your a businessman or in a rush of some sort. I suggest you go to your phone provider and just order a new one. Chaotic! What a stressful experience. Thankfully the phone is fixed. New iPhone 6+ was purchased with a defective screen that was lifted. No problem it was covered under warranty. I need to protect this phone so I don't have to come back to the Apple Store. read more

Unfortunately, this was a big MISS experience for me. I was trying to get the cables to connect my iPhone to Honda, and the 'geniuses' (not at the genius bar) were convinced that I did not need the HDMI cable - which clearly is necessary - they were not problem solvers at all, are not capable or willing to learn something new outside of their experience and not able to help me find an answer to my problem. Stay away!! read more